Page 1: Voice Processing System
POWER Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS50/KX-TVS80. Please read this manual before installing, customizing, or operating the Voice Processing System. Voice Processing System Installation Manual KX-TVS50 Model No. KX-TVS80...
Page 3: Important Information
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the leak.
Page 4 Product service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your authorized Panasonic dealer for detailed instructions. The serial number of this product may be found on the label affixed to the back of the unit.
Page 5 DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST. THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.
Page 6 • Service Order Code: 9.0F • Required Network Interface Jack: RJ11C Connection to the Telephone Line The VPS unit must not be connected to coin operated telephone lines. Contact the telephone company before connecting this unit to a party line. Telephone Service Problems The telephone company may temporarily discontinue service if the VPS causes problems with the telephone network.
Page 7 The REN is useful in determining the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of the REN's of all devices connected to one line should not exceed five (5.0).
Page 8: Table Of Contents
Table of Contents 1 VOICE PROCESSING SYSTEM OVERVIEW 1.1 WHAT THE VPS CAN AND CANNOT DO ... 14 1.1.1 Why Voice Processing? ... 14 1.1.2 Basic Operations... 14 1.1.3 VPS Limitations ... 15 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE... 16 1.2.1 System Administration ...
Page 9 3.2.2 RS-232C Settings ...46 3.2.3 Port Settings ...46 3.2.4 PBX Interface Parameters ...47 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs ...50 3.3.1 KX-TVS50/80 Programming for Inband Integration ...50 3.3.2 KX-T123211D Software Verification and Programming for Inband Integration ...51 3.3.3 KX-TA624 Programming for Inband Integration via the Manager's Extension ...53...
Page 10 4.4.11 Two-Way Transfer into Mailbox... 90 4.4.12 Two-Way Transfer Button Assignment ... 90 4.4.13 Voice Mail Transfer Button Assignment ... 91 5 CUSTOMIZING THE SYSTEM 5.1 STARTING UP... 94 5.1.1 Before Programming ... 94 5.1.2 Quick Setup ... 94 5.1.3 Starting the Quick Setup... 95 5.2 PORT SETTING OPTIONS ...
Page 11 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.1 INITIALIZING THE SYSTEM ...132 7.2 UTILITY COMMANDS...134 7.2.1 Off-line Set (OFLN) ...134 7.2.2 On-line Set (ONLN)...135 7.2.3 Set Password (PASS)...135 7.2.4 Set Time (TIME) ...136 7.2.5 Print Reports at Specified Time (PSET)...136 7.2.6 Error Log Display (ELOG) ...137 7.2.7 Saving the System Data to the Backup Device (SAVE)...139 7.2.8 Loading New or Saved Data to the VPS (LOAD)...141 7.2.9 Print All of the VPS Parameters (GPRN) ...142...
Page 12 B5.1 Automated Attendant Parameters ... 213 B5.2 Custom Service ... 220 B5.3 Caller ID Call Routing Parameters ... 223 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS... 225 B6.1 System Group Assignment ... 225 B6.2 Day Service... 228 B6.3 Holiday Setting ... 228 B6.4 Daylight Saving Time (DST) ...
Page 13: Voice Processing System Overview
Section 1 VOICE PROCESSING SYSTEM OVERVIEW VOICE PROCESSING SYSTEM OVERVIEW...
Page 14: What The Vps Can And Cannot Do
1.1 WHAT THE VPS CAN AND CANNOT DO 1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.
Page 15: Vps Limitations
TVS50/80 to the KX-TD1232/816/308 floating number of a UCD group. The call then rings at the next available phone. The KX-TVS50/80 supports UCD functions with very limited capabilities. Because the incoming call is forwarded as an intercom path and not a DIL (direct in line), the following items will not work: •...
Page 16: System Administration, Management, And Use
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer and is concerned with setting and changing system parameters and diagnosing system problems. System Administration is accomplished using terminal emulation software. 1.2.2 System Management Two system functions are performed by the customer —...
Page 17: System Basics
1.3 SYSTEM BASICS 1.3.1 General The KX-TVS50/80 is initially configured with 2 ports and 2 h (KX-TVS50) or 6 h (KX- TVS80) of storage. 1.3.2 System Components Main Cabinet AC Inlet Power Indicator Inside View of the Main Cabinet KX-TVS50...
Page 18 Voice Mail service. •4 12-15 Reserved. For Panasonic KX-TD series telephone systems with DPT Integration For Panasonic KX-TA624 telephone system with APT Integration. To change the position, use a pointed object, such as a pen, etc.
Page 19: Which Phone Systems Are Compatible
Connects an ASCII or VT terminal to the VPS; must be used to program system. Memory Card: (1/system) Stores the proprietary system program, and the voice prompts (about 30 min worth); has the capacity to record approximately 2 h (KX-TVS50) or 6h (KX-TVS80) of messages from callers. Optional Expansion Memory Card: The KX-TVS52 can expand the flash memory capacity of the KX-TVS50 by 2 h.
Page 20: Installer Equipment And Software Requirements
Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX- TA624 or to a Panasonic KX-TD series PBX (depending on the software version). This digital integration provides the VPS with more information than DTMF Integration. This information enables the system to identify the extension number of the caller, know where the call is forwarded from and why, and recognize what the caller wants to do.
Page 21: Specifications
• 1 DIP Switch (4-bit) 1.3.7 Flash Memory Expansion Capabilities Expansion of the flash memory capacity requires an optional expansion memory card (KX- TVS52). The KX-TVS50 initially has 2-h memory. The KX-TVS52 increases the capacity by 2 h. 1.3.8 Recommendations for System Configuration General guideline: a ratio of 6/1 (for every 6 lines, 1 port).
Page 22 1.3 SYSTEM BASICS CO Lines 7-12 One port may not support an Automated Attendant configuration with 5 CO lines. The following recommendations for Automated Attendant ports may have to be modified for heavy traffic. CO Lines Table 3 Port Table 4 Port VOICE PROCESSING SYSTEM OVERVIEW...
Page 23: Digital Integration
Communication between the VPS and the PBX through digital integration requires the proper software level in the PBX and 4-wire connections for each port (KX-TVS50/80). To communicate between the VPS and the PBX through APT Integration, the PBX and VPS must be programmed to work together.
Page 24: Connection Example - Dpt Integration
When DPT Integration is activated, a single extension jack provides 2 single-line interfaces at a Port on the VPS. For example, when 1 line cord (4 wire) is connected to Port 1 on the VPS, 2 extensions are provided. KX-TVS50/80 Port 1 Extensions 165 and 166...
Page 25: Installation
Section 2 INSTALLATION INSTALLATION...
Page 26: Safety Precautions
2.1.2 Wiring • Do not wire the telephone cable parallel to an AC power source, computer, etc. If cables are run near those wires, shield the cables with metal tubing or use shielded cables and ground the shields.
Page 27: Unpacking
2.2 UNPACKING Unpack the box and check the items below. Main Unit AC Cord Screws (Wall Mounting) Washers (Wall Mounting) INSTALLATION Table 5 2.2 UNPACKING...
Page 28: Mounting The Vps On A Wooden Wall
2.3 MOUNTING THE VPS ON A WOODEN WALL 2.3 MOUNTING THE VPS ON A WOODEN WALL The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
Page 29: Frame Ground Connection
2.4 FRAME GROUND CONNECTION IMPORTANT!!! Connect the frame of the main unit to the ground. Loosen the screw. Insert the grounding wire. Tighten the screw. Connect the grounding wire to the ground. POWE R In most of North America, the ground provided by the "Third wire ground" at the commercial or residential power outlet will be satisfactory.
Page 30: Installation Steps
Standard Initialization (For APT/DPT Integration Connection) Program the ports of the PBX for voice processings (See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX). Program the KX-TA624, the KX-TD1232, the KX-TD816 or the KX-TD308 for Voice Mail integration.
Page 31 Perform Quick Setup. (See Section 5 CUSTOMIZING THE SYSTEM) Check Quick Setup: • The Power Indicator on the Voice Processor should be solid. • The screen output should be: [On Line]. If you do not see the "On Line" message, check the following: •...
Page 32: Installing An Optional Expansion Memory Card (Kx-Tvs52)
2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVS52) 2.6.1 General The flash memory capacity of the KX-TVS50 can be increased from 2 h to 4 h if an optional expansion memory card (KX-TVS52) is installed. 2.6.2 Installing the KX-TVS52 Disconnect the station wire(s). Wait a few minutes then disconnect the AC cord from the VPS.
Page 33 Attach the optional expansion memory card firmly. Secure the screw. Screw CAUTION Do not attach the optional expansion memory card at the "MASTER" position. Attach it at the "SLAVE" position. Replace the metal bar and secure the screws. Screws Replace the cover and secure the screw. Connect the AC cord again.
Page 34: Connections
2.7 CONNECTIONS 2.7.1 Connecting to the PBX The KX-TVS50/80 can be connected to up to 2 extension ports of the PBX. Use a 4-conductor wire for connection with KX-TA624 that uses APT Integration, and for connection with KX- TD systems that use DPT Integration. Use a 2-conductor wire for connection to all other PBXs.
Page 35: Connection For Apt Integration
2.7.3 Connection for APT Integration Ports 1-2 of the KX-TVS50/80 PORT 1 PORT 2 To Extension Port of the PBX 2.7.4 Connection for DPT Integration Ports 1-2 of the KX-TVS50/80 INSTALLATION Telephone Line Modular Jacks PORT 1 PORT 2 To KX-TA624...
Page 36: Connection For Non-Apt/Dpt Integration
2.7 CONNECTIONS 2.7.5 Connection for Non-APT/DPT Integration Ports 1-2 of the KX-TVS50/80 To Extension Port of the PBX Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To Extension Ports of Non-APT/DPT Integration PBX INSTALLATION...
Page 37: Terminal Connection
2.8 TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the EIA port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed. Communication parameters of the VPS have been set to the following values at the factory: COMMUNICATION PARAMETERS Baud Rate:...
Page 38 2.8 TERMINAL CONNECTION KX-TVS50 (9 pin) Circuit Signal type name (EIA) KX-TVS50 (9 pin) Circuit Signal type name (EIA) Table 7 Pin Configuration of the EIA (RS-232C) Number 9-pin Cable Printer/IBM-PC Circuit Signal type name (EIA) 25-pin Cable Printer/PC Circuit...
Page 39: Eia (Rs-232C) Signals
Table 7 Pin Configuration of the EIA (RS-232C) Number 2.8.3 EIA (RS-232C) Signals Frame Ground (FG) Connects an external ground to the unit frame, usually the ground pin of the AC power cord. Transmitted Data (TXD)—output Conveys signals from the unit to the terminal/printer. A "mark" condition is held unless data or BREAK signals are being transmitted.
Page 40 2.8 TERMINAL CONNECTION INSTALLATION...
Page 41: Integrating The Vps With Panasonic Kx-T Phone Systems
Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 42: Guidelines For Integration
3.1 GUIDELINES FOR INTEGRATION 3.1.1 APT/DPT or Inband Signaling? There are 3 types of integration available on the KX-TVS50/80: Inband Signaling, APT and DPT. The VPS used with any other brand of telephone equipment require inband equipment. KX-TA624 that can use APT Integration is: •...
Page 43: Pbx Requirements For Integration
TEST:Call an SLT extension from the telephone in question. When the call is answered, see if the person receiving the call hears DTMF tones when numbers are dialed. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 8 Table 9...
Page 44 When forwarding or transferring a call to the VPS, a PBX with Follow-on ID sends the mailbox number of the called subscriber to the VPS before connecting the caller. The VPS responds by playing that subscriber's personal greeting. This operation is sometimes called Call Forward to INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 45 3.1 GUIDELINES FOR INTEGRATION Mailbox. Without this feature, the VPS cannot immediately play the greeting when the line is busy or there is no answer and allow the caller to leave a message. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 46: Pbx Parameters And Port Settings
There is no need to change these in a typical installation. Only change these parameters when using a CO (central office) line directly to the KX-TVS50/80. Each port on the VPS should be matched to the type of signaling the PBX expects. If you need to change these settings, refer to the PBX manual or customer support office to get the correct values for these settings.
Page 47: Pbx Interface Parameters
Specifies the method of integration to be used between the VPS and PBX. If PBX type is set to the Panasonic KX-T series, the Inband Signaling parameters are set automatically and should not be altered. APT Integration is only available when a KX-TA624 PBX is connected and the software is upgraded.
Page 48 The extension dialed is forwarded to Voice Mail and another Voice Mail port is able to answer. (This lets the first Voice Mail port, usually an Auto Attendant, send the call to the other Voice Mail port.) INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 49 The Remainder of this section consists of step-by-step guides for software verification and programming of the recommended Panasonic PBX systems. If you have any problems as you go through this section, please call Panasonic Technical Support at (201) 392-4843 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.2 PBX PARAMETERS AND PORT SETTINGS...
Page 50: Connecting The Vps With Panasonic Kx-T Series Pbxs
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 KX-TVS50/80 Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.
Page 51: Kx-T123211D Software Verification And Programming For Inband Integration
Put all extensions connected to the VPS into 1 extension group using System Program [60]. Reserve this extension group for these extensions! Do not mix other extensions into this group. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Table 12 T308/ T1232...
Page 52 For Follow-on ID to work: • Ports connected to the KX-TVS50/80 must be assigned as Voice Mail ports. • Extensions must be forwarded to the first port of the Voice Mail (using the Busy/No Answer mode or the All Calls mode).
Page 53: Kx-Ta624 Programming For Inband Integration Via The Manager's Extension
80 units are connected to the KX-TA624, 2 different extension groups should be assigned for each KX-TVS50/80 in System Program [600]. One extension group is for jack 07, or jacks 07 and 08 of the KX-TA624. The other extension group is for jack 15, or jacks 15 and 16.
Page 54 CO lines are DIL to the first port of the hunt group. Lines programed as Normal do not hunt. If the KX-TVS50/80 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment — For each applicable CO line, use System Programs [408](Day Mode), [409](Night Mode) and [410](Lunch Mode) to enable ringing at the operator's extension(jack).
Page 55: Kx-Td816, Kx-Td1232 And Kx-Td308 Programming For Inband Integration Via The Manager's Extension
• Before choosing Interactive Programming, you must connect with the system in the DSHS Connect/Disconnect menu. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Extension 106 KX-TVS50/80 (VPS1) Mailbox for Extension 106...
Page 56 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Main Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select the number : [ ] Choose Station from the System Data Programming Main Menu.
Page 57 09. Timer 10. Voice Mail 11. Voice Mail Integration 12. UCD 13. Phantom INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Name Doorphone Night 1 2 3 4 1 2 3 4...
Page 58: Kx-Td308 Programming For Inband Integration Via The Operating And Maintenance Tool
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Choose the Call Hunting extension group. Set the last extension group to [A] for Automated Attendant. Miscellaneous Expansion Card Type (Master) => (Slave ) => Local Access => Priority = TRG No. = Call Hunting =>...
Page 59 Choose which single line extensions will be attached to Voice Mail. If using XDP ports, enable XDP for the connect jacks. Place Voice Mail extensions in Extension Group 8. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs...
Page 60 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Station Setting 1 Jack Ext. 1-1 [11 1-2 [21 2-1 [12 2-2 [22 3-1 [13 3-2 [23 4-1 [14 4-2 [24 5-1 [15 5-2 [25 6-1 [16 6-2 [26 7-1 [17...
Page 61 Area Code Local Call Del,Add Long Distance Call Del,Add Select SAVE(F7). Return to the System Data Programming Menu. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs => CO No. => =>...
Page 62 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Choose CO-Line (ALT-L) from the System Data Programming Main Menu. System Data Programming Main Menu AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L) Station (ALT-S) TRS(ALT-T) ARS(ALT-A) Choose Settings (2) in the Sub Menu, and program all lines DIL to the first extension of the Voice Mail hunt group.
Page 63: Integrating The Vps With The Panasonic Kx-Ta Analog Pbx And Kx-Td Digital Pbx
Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX- TD DIGITAL PBX INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX...
Page 64: Guidelines For Digital Integration
The KX-TVS50/80 works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when Digital Integration is used; the KX-TVS50/80 is already set up to communicate through Digital Integration.
Page 65 VPS will wait about 2 rings before answering the call to receive the Caller ID information properly from the PBX. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX 4.1 GUIDELINES FOR DIGITAL INTEGRATION Table 13...
Page 66: Connecting The Kx-Tvs50/80 With The Panasonic Kx-Ta624
This version must be Y581A or higher for Digital Integration to be utilized. Set the date and time using System Program [000]. Date and time are automatically synchronized between the VPS and the Panasonic KX- TA624 during initial setup. Set PBX extension numbering using System Program [009].
Page 67 VPS: A) to answer all incoming calls, B) as an operator backup, or C) to only answer calls not answered by user extensions. Recommended CO Line feature settings: INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX 4.2 CONNECTING THE KX-TVS50/80 WITH THE PANASONIC KX-TA624 KX-TVS50/80 (VPS1)
Page 68 CO lines are DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. If the KX-TVS50/80 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment—For each CO line, use System Programs [408](Day mode), [409](Night Mode) and [410](Lunch Mode) to enable ringing at the operator's extension(jack).
Page 69 Setting the DIP switch to position 5 will default the Voice Processing System, resulting in a loss of all user programming, and voice messages (except User1 and User2 prompts). Plug in and power up the KX-TVS50/80 and wait approximately 2.5 min while the system initializes.
Page 70 Go to the System Administration Top Menu. Type [5] and Press ENTER, or Type [3] then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX Table 15...
Page 71 When running the Quick Setup command (Section 5 CUSTOMIZING THE SYSTEM) from the VPS, the PBX transmits the station information automatically. This saves time when programming the VPS. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX 4.2 CONNECTING THE KX-TVS50/80 WITH THE PANASONIC KX-TA624 Extension 106...
Page 72: Connecting The Kx-Tvs50/80 With The Panasonic Kx-Td816, Kx- Td1232 And Kx-Td308
(For KX-TD816, the version must be version P301O or higher for Digital Integration to be utilized.) If the software version of the PBX is lower than this, call National Parts Center (1-800- INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX...
Page 73 Set the date and time using System Program [000]. Date and time are automatically synchronized between the VPS and the Panasonic KX-TD series telephone systems during initial setup. Set extension numbering using System Program [003].
Page 74 Set the DIP switch to position 5 will default the Voice Processing System, resulting in a loss of all user programming and voice messages. Plug in and power up the KX-TVS50/80 and wait approximately 90 s while the system initializes.
Page 75 The cabling between the PBX extension ports and the VPS is not 4- wire or is improperly connected. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX Table 16 Cause Confirm the cabling is connected as described in Section 2 INSTALLATION.
Page 76: Kx-Td1232 Software Verification And Programming For Digital Integration Via The Operating And Maintenance Tool
Check the software version. Go to the Main Menu. Press the ALT key and the letter [V] at the same time. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX Table 16 Cause Contact National Parts Center...
Page 77 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select the number : [ ] INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX DB data (PC): Empty Version:3.50MUK...
Page 78 09. Timer 10. Voice Mail 11. Voice Mail Integration 12. UCD 13. Phantom INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX 14. Opera/Manager/EXT Group 15. Miscellaneous 16. Caller ID Modification 17. Switch Type 18. DID 19.
Page 79 Follow the Steps 5 — 11 in 4.3.1 KX-TD1232 Software Verification and Programming for Digital Integration via the Manager's Extension. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX Master [30] [ ] [ ] [ ] [ ] [ ]...
Page 80: Kx-Td308 Software Verification And Programming For Digital Integration Via The Manager's Extension
This version must be P871F or higher for Digital Integration to be utilized. Set the date and time using System Program [000]. Date and time are automatically synchronized between the VPS and the Panasonic KX-TD series telephone systems during initial setup.
Page 81 If you try to enter a number that is already assigned, you will hear an error tone. Each digital extension connected provides 2 Voice Mail ports and must have 2 different extension numbers assigned. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX...
Page 82 Set the DIP switch to position 5 will default the Voice Processing System, resulting in a loss of all user programming and voice messages. Plug in and power up the KX-TVS50/80 and wait approximately 90 s while the system initializes.
Page 83 Go to the System Administration Top Menu. Type [5] and Press ENTER, or Type [3] then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX Table 17...
Page 84 When running the Quick Setup command (Section 5 CUSTOMIZING THE SYSTEM) from the VPS, the PBX transmits the station information automatically. This saves time when programming the VPS. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX...
Page 85: Common Digital Integration Features And Setup Procedures
The default mode is hands-free. (This is a station level program and should be done at each individual phone.) INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX 4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES...
Page 86: Live Call Screening Button Assignment
This feature is useful when you are using a cordless telephone. The handset sounds an alert tone to let you know that a message is being recorded. To intercept the call, flash the hook.
Page 87: Live Call Screening Cancel Button Assignment
The Live Call Screening Cancel Button Assignment is optional; Live Call Screening can also be canceled by Pressing the FLASH button. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX 4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES...
Page 88: Live Call Screening Password Assignment
PBX can cancel the LCS password. Enter Station Programming: For KX-TA624 With the phone on-hook, Set the MEMORY switch to "PROGRAM". (Display changes to PITS-PGM Mode.) INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX...
Page 89: Two-Way Recording Into One's Own Mailbox
(_ _ _ = The extension number you entered). Press STORE. Exit the program mode: For KX-TA624 Set the MEMORY switch to "SET". INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX 4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES...
Page 90: Two-Way Transfer Into Mailbox
Press the PROGRAM button or lift the handset. Repeat these steps for each telephone. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX This button must be a CO or DSS/BLF button to be programed as a TWR button. When all Voice Mail ports are busy and this key is pressed, the user will hear reorder tone.
Page 91: Voice Mail Transfer Button Assignment
Press the PROGRAM button or lift the handset. Repeat these steps for each telephone. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX 4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES This button must be a CO or DSS/BLF button to be programed as a TWT button.
Page 92 4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX...
Page 93: Customizing The System
Section 5 CUSTOMIZING THE SYSTEM CUSTOMIZING THE SYSTEM...
Page 94: Starting Up
Greetings, and Holiday Greetings. • Figure out which ports are to be answered by which greetings. • Check the software level of the telephone switch. Use "System Administration" and your computer for the startup sequence. After the system is "on line," disconnect the CO lines going into the system until the greetings have been completed.
Page 95: Starting The Quick Setup
This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
Page 96 5.1 STARTING UP PBX Type Press ENTER. Screen output: Quick Setup - PBX type Please select your PBX type. 1. KX-T308/KX-T616 2. KX-T1232 3. KX-T96 4. KX-T336 5. KX-TD816/KX-TD1232 6. KX-TD308 7. KX-TA series 0. OTHERS Select your PBX type. The required steps are different for some models. Go to the step indicated below for that type.
Page 97 Extension Numbers of VPS Ports Screen output: Quick Setup - Assigned extension No. of VPS Port Please enter extension number of VPS. Enter extension numbers of VPS ports with 2-digit numbers. This improves the VPS integration with the KX-T308 or KX-T616 by allowing the VPS to discriminate between VPS extensions and non-VPS extensions.
Page 98 5.1 STARTING UP Creating Mailboxes To go to the next screen (S) or to change the menu (P or N), the cursor must be in the MBX column. Screen output: Quick Setup - Mailbox Editing Extension and mailbox list • • • •...
Page 99 Note •Mailbox numbers displayed on this screen Panasonic KX-TA624 and KX-TD Series System The same numbers as the extensions of the KX-TA624 and KX-TD series system that were automatically transmitted to the VPS — Auto Configuration. Non-KX-TA624 and Non-KX-TD Series System The same numbers as that of the extensions entered in step 3.
Page 100 5.1 STARTING UP Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard Automated Atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard Voice Mail (Custom 2) or leave it as Automated Attendant.
Page 101 Activating the Quick Setup Screen output: Quick Setup - Setup To set up the mailbox and restart, select "Yes." To cancel and exit, select "No." 1: Yes To activate the Quick Setup, Press [1]. The VPS begins to change system programming data.
Page 102: Port Setting Options
5.2 PORT SETTING OPTIONS 5.2 PORT SETTING OPTIONS Design each system to suit the needs of the customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.
Page 103: Custom Service Features
Day Service (1 - 5 - 2) Set each day for the correct day - night mode. These greetings will work independent of the telephone switch for the various greetings. Intercom Paging (1 - 5 - 7 - 7) This feature is only available with APT/DPT Integration.
Page 104 Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard, the KX-TVS50/80 will automatically forward the call to the first fax machine. If the first fax machine is busy or doesn't answer (is out of paper), the call is forwarded to the second fax machine.
Page 105: Custom Service Programming
5.2.3 Custom Service Programming After the tree is complete, enter the System Programming Custom Service Settings Menu. Access the Custom Service Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 4 (Service Settings) Enter The Number: = 2 (Custom Service) The system then asks what Custom Service number you want to edit.
Page 106 5.2 PORT SETTING OPTIONS Enter data into the Custom Service menu; use the table below as a guide. Description Value Range Prompt Mode 1. System 2. User 1 3. User 2 (System) Menu Repeat Cycle Call Transfer Extn./Mbx/No Any Time Wait for Second Digit No DTMF...
Page 107 Keypad Assignment Options a. Transfer to Mailbox b. Transfer to Extension c. Operator d. Exit e. Previous Menu f. Custom Service g. Voice Mail Service h. Call Transfer Service i. Subscriber Service j. Department Dialing k. Dial by Name l. Repeat Menu m.
Page 108: Recording Menus
5.2 PORT SETTING OPTIONS 5.2.4 Recording Menus Once you have finished entering the parameters in each menu, the menu messages should be recorded. Menu messages tell the caller what options are available and what keys correspond to those options. For this reason, the prompts must match the programming that has been input. Access the Message Manager's mailbox (998) by dialing an extension connected to the VPS.
Page 109: Mailbox Groups
5.2.7 Mailbox Groups This program allows a message to be delivered to several mailboxes at the same time. The message activates the message waiting lamps on all of the proprietary telephones. These mailboxes may be assembled into a list called a System Group Distribution List. A voice label can be recorded for each System Group Distribution List;...
Page 110: Interview Service
5.2 PORT SETTING OPTIONS To establish an extension group: From the System Administration Top Menu, Type [1-5-1-2-1]. (Program - System Parameter - System Group Assignment - Extension Group - Enter). Enter a number that hasn't been assigned to another mailbox or Extension Group List. (This must be a vacant number).
Page 111: Automated Attendant
5.2.12 Operator Service This service (when enabled) can be accessed via: • Voice Mail - Rotary Telephone Service allows rotary callers to reach the General Delivery Mailbox or Operator Service. • Automated Attendant - Dial 0 and your call will go to Operator Service.
Page 112: Setting Ports
5.3 SETTING PORTS 5.3 SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Program Menu: Screen output: Program - Port Service Enter the Port Number (1 - 2) := from Program - Port Service Menu: Enter the data using the table below as a guide.
Page 113 Description Value Range Prompt for 1. System Rotary Callers 2. User 1 3. User 2 (System) Delayed Answer Time Available for the KX-TVS80 only. CUSTOMIZING THE SYSTEM Table 22 Description/Function (Default) Specifies in which language rotary callers hear the voice prompts when they cannot enter any digit to select a "Prompt Selection Number"...
Page 114: Automated Attendant Parameters
5.4 AUTOMATED ATTENDANT PARAMETERS 5.4 AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: Department Dialing, operator parameters, and alternate extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned (See "Alternate Extension Assignment" in B5.1 Automated Attendant Parameters).
Page 115 To light Message Waiting Lamp at Operator 1's extension: Assign Mailbox 998 to Operator 1's extension. This will notify Operator 1 of messages left in the GDM. Operators 2 and 3: For KX-TD816 and KX-TD1232, Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group.
Page 116 5.4 AUTOMATED ATTENDANT PARAMETERS Description No Answer 1. Caller Select Coverage 2. Leave Message Mode 3. Disconnect Message 4. Next Operator (Caller Select) Message Repeat Cycle If more than 1 operator is assigned, we recommend to reduce the time on the "Operator No Answer Time" to 15 s. Table 23 Value Range (Default)
Page 117: Setting Mailboxes
5.5 SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Top Menu: Program Menu: Program - Mailbox Setting 1. Enter/Edit 2. Delete 3. Password Reset 4. Mailbox Listing 5.5.2 Entering a Mailbox From Mailbox Setting: Enter The Number : = 1 Enter the Mailbox number: =...
Page 118 5.5 SETTING MAILBOXES Value Range Description Class of COS No. 1-62 Service No. Covering Extension Interview Mailbox Number All Calls 1. Yes Transfer to 2. No Mailbox (No) From Mailbox Setting: Enter The Number : = 1 Enter the Mailbox number: = Program - Mailbox Setting - Enter/Edit Menu 1.
Page 119 AM/PM: am/pm Space: No Use CUSTOMIZING THE SYSTEM Table 25 Value Range (Default) Assigns the telephone or beeper number to Device 1, 2 and/or 3. (None) P: Pause T: Dial Tone Detection M: Dial Mode Switching Code (DTMF to Pulse, or...
Page 120: Deleting A Mailbox
5.5 SETTING MAILBOXES 5.5.3 Deleting a Mailbox From Mailbox Setting Menu: Enter The Number : = 2 Program - Mailbox Setting - Delete Enter the Mailbox Number : = Are you sure? (Y/ N) : = 5.5.4 Password Reset To reset a subscriber's password, go to the Password Reset Menu. "Enter the Mailbox Number" appears on the screen.
Page 121: Training The Subscriber
The System Administrator should also explain the special privileges of VPS subscribers. Subscribers can call from any touchtone telephone in the world and get their messages. To check messages (or change mailbox parameters) from an outside phone, do the following: As soon as the VPS plays a guidance message, Press code [# 6 ] and then the mailbox number.
Page 122 5.6 TRAINING THE SUBSCRIBER CUSTOMIZING THE SYSTEM...
Page 123: Final Setup
Section 6 FINAL SETUP FINAL SETUP...
Page 124: Message Manager's Mailbox (Mailbox 998)
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) 6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please see Appendix D (D6 RECORDING MESSAGES) to see the full array of recording tasks.
Page 125: Recording The Company Name (Enter #6*998,5,2) (Kx-Tvs80 Only)
To change the company greeting, Press [1]. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process. After you record the company greeting, it may be necessary to enter programming through the terminal and set the company greeting assignment under the Port Settings Menu. This tells the system what company greeting to play on each port.
Page 126 6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) To modify messages, Press [5]. To modify the user prompts, Press [6]. To change user prompt 1, Press [1]; to change user prompt 2, Press [2]. To change specified prompts, Press [1]; to change all prompts, Press [2]. Enter the prompt number you want to change.
Page 127: Setting Up Mailboxes
6.2 SETTING UP MAILBOXES The following steps complete the basic installation of the KX-TVS50/80 system. For each mailbox on the system, a no-answer, busy, and after hours greeting should be recorded, as well as the owner's name and password. Please follow the steps below to set up the mailboxes accordingly.
Page 128 6.2 SETTING UP MAILBOXES When the port answers Press [#6 ], then the mailbox number you wish to change. Enter your password (if programmed), then Press [#]. You are now inside the mailbox. For mailbox management, Press [5]. To change the owner's name, Press [3]. The system will say: "Owner's name is not recorded.
Page 129: Backing Up The System
Choose the Utility Command. Type [SAVE], then Press ENTER. See screen output below. from System Administration Top Menu: Enter The Number : = 3 Utility Command KX-TVS50 $ SAVE VPS Flash Memory Data Save ( VPS -> PC : Xmodem ) 1: Program...
Page 130 6.3 BACKING UP THE SYSTEM 8. Enter desired filename and click "OK". The file transfer screen appears and shows download progress. Download time will vary depending on the communication speed and file sizes. "SAVE Completed" will appear on the screen when the file has been saved. Continue saving the other items as needed.
Page 131: System Maintenance And Troubleshooting
Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING SYSTEM MAINTENANCE AND TROUBLESHOOTING...
Page 132: Initializing The System
7.1 INITIALIZING THE SYSTEM 7.1 INITIALIZING THE SYSTEM Initializing the system clears all voice data except user prompts and returns all system parameters to the default setting. Throughout this section, menu selections are indicated as "System Administration Top Menu - (Selection Number)." This means that the System Administration Top Menu must first be accessed.
Page 133 7.1 INITIALIZING THE SYSTEM When system initializing is complete, the following display will appear: ** ON LINE MODE ** > Note The execution time for System Reset/Clear may differ each time it is performed because of system capacity and system programs. Generally, initialization will take about 2 min to accomplish.
Page 134: Utility Commands
7.2 UTILITY COMMANDS 7.2 UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu - 3 Utility Command (Type ‘HELP’...
Page 135: On-Line Set (Onln)
Type OFLN, then Press RETURN. If no VPS ports are in use, the VPS will immediately suspend the call progressing service. $ OFLN ** OFF LINE MODE ** If any VPS port is in use, the VPS will display the following warning: *** Now line is used!! *** <WAIT>...
Page 136: Set Time (Time)
7.2 UTILITY COMMANDS Verification: = c) Type the password again for verification. To clear a password: a) Type [1] or [2]. Maximum 8 characters NEW PASSWORD : = b) Press ENTER. Do not type a password on this screen. VERIFICATION : = c) Press ENTER.
Page 137: Error Log Display (Elog)
printer or data terminal must be connected to the VPS at the RS-232C port for the reports to be printed or displayed. Type PSET, then Press RETURN. $ PSET Report Print Out Service [ Disable ] 1 : Enable 2: Disable := Type [1] to enable this function or Type [2] to disable it.
Page 138 7.2 UTILITY COMMANDS Device Error Log Indications Indication MEM-GET CLOCK FLASH DATA R/W (xx:yyyy) Flash Memory access error. If there is a sector that MEMORY DSP* SCAN DSP* FIFO APPLICATION (x) * = Port number (1-2) Error Indications at System Startup Example of a terminal display when errors are generated Indication ROM ERROR: Sum Error!!
Page 139: Saving The System Data To The Backup Device (Save)
Error loading of Class of Service data. No Port cards present. All Ports are malfunctioning. Ports are malfunctioning for APT(DPT) Integration because telephone lines are disconnected or Integration with PBX is not set to APT(DPT) Integration mode. Table 29 Meaning 80% or more of the Flash Memory voice message save area is used.
Page 140 SAVE for all the data selected. When performing this operation, always wait until the process completion indication appears. WARNING Never save (back-up) and upload the "Program" without Panasonic Technical support. The memory required to save each data component is indicated below. 1. Program - approximately 1 Mbytes (See Warning above) 2.
Page 141: Loading New Or Saved Data To The Vps (Load)
When performing this operation, always wait until the process completion indication appears before proceeding. Type LOAD, then Press RETURN. KX-TVS50 $ LOAD VPS Flash Memory Data Load (PC -> VPS : Xmodem) 1: Program...
Page 142: Print All Of The Vps Parameters (Gprn)
7.2 UTILITY COMMANDS $ LOAD VPS Flash Memory Data Load (PC -> VPS : Xmodem) 1: Program 2: Parameters 3: System Prompts 4. User Prompts-1 5. User Prompts-2 6. Custom Service Menu 7. Personal Greetings 8. Company Greetings Select No.:= Select the item to be restored to the flash memory, then Press RETURN.
Page 143: Program Version Display (Vers)
$ GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting 3: Port Service Setting 4: Service Setting - Auto Attn. Setting 5: Service Setting - Custom Service Setting 6: Service Setting - Caller ID Call Routing 7: System Parameter Setting - System Group Assignment 8: System Parameter Setting - Day Service, Holiday, Daylight Saving Time 9: System Parameter Setting - Prompt Setting 10: System Parameter Setting - System Caller Name Announcement...
Page 144 7.2 UTILITY COMMANDS Custom [100] (System) (Access: 9 ) (Menu Msg. : None) | < multilingual pick > [N]- Xfer Mbx (998) [0 ]- Operator [1 ]- Custom [1] (System) (Access: 2) (Menu Msg. : None) | < english service> [N]- Operator [0 ]- Operator [1 ]- A.A.
Page 145: Custom Service Menu Access Count Clear (Cclr)
This command is used to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. This setting is required when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.
Page 146: Modified Prompt List (Mplt)
7.2 UTILITY COMMANDS $ MRL Current Setting of Minimum Recording Length is 2 Enter Minimum Recording Length (0-3) = Type, the message length. 7.2.15 Modified Prompt List (MPLT) This command is used to display the user prompt recording status — recorded, not recorded, or turned off.
Page 147: Utility Command List (Help)
Note The "Total Number of Registered" shown at the bottom of the screen, does not include the prompts that have been turned off. 7.2.16 Utility Command List (HELP) The HELP command displays the list of all available utility commands. Type HELP, then Press RETURN. 7.2.17 Quick Setup (QSET) This command is initially used to setup the VPS very roughly when you use your VPS for the first time or after system initialization.
Page 148: Circuit Condition Display (Lmon)
7.2 UTILITY COMMANDS 7.2.18 Circuit Condition Display (LMON) This command is used to display the circuit condition every 1.5 s. The command can be turned off by entering [\]. The following circuit conditions may be displayed. "Ready" "Incoming Call Service" "Outgoing Call Service"...
Page 149 $ PUTD 1 Target Port : 0* Don't leave enabled after troubleshooting. Sample display: $ PUTD Target Port for Debug : * * * * * * * * * * * * [1] DTMF:3 [1] DTMF:8 [1] A.Attend [1] DTMF:# [1] DTMF:6 [1] Voice Mail [1] DTMF:1...
Page 150: System Reports
7.3 SYSTEM REPORTS 7.3 SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. The following 8 report options are available. To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu - 2 - 1 System Reports System Report Menu...
Page 151: Cos (Class Of Service) Assignments
CExtn IVMBOX AITrf IVMBOX: MN1st: MN3rd: Tel: 7.3 SYSTEM REPORTS JUL-28-1999 11:30 AM ** MN1st MN2nd MN3rd Interview Mailbox Message Notification Device 1 Message Notification Device 3 Telephone JUL-29-1999 11:30 AM * * (pr) (mbox/ dl/ md) ----- ----- -----...
Page 152: System Service Report
7.3 SYSTEM REPORTS COS: Class of Service number RtN: New Message Retention Message Length Time CaT: Maximum Message Time Message Scanning with Information Use Call Waiting on Busy Intercom Paging Group Maximum number of names for Personal Caller Name Announcement Caller ID Screening ED (pr): Authorization for External...
Page 153: Call Account Report
Outgoing calling information includes the mailbox numbers that executed outgoing calls, the telephone numbers called, the call dates, and call duration times. When the number of outgoing calling sequences reaches 64, the first 10 items are automatically sent to the terminal.
Page 154: Port Usage Report
7.3 SYSTEM REPORTS ** Call Account MBOX:111 JAN-4 MBOX:116 JAN-7 MBOX:114 JAN-7 MBOX:118 JAN-8 MBOX:112 JAN-8 7.3.5 Port Usage Report The Port Usage Report provides information about port usage and allows system and port traffic to be measured. The report includes the accumulated duration times of incoming and outgoing calling services and the total connect time for each port.
Page 155: Flash Memory Usage Report
System Administration Top Menu - 2 - 1 - 6 KX-TVS50 ** Flash Memory Usage Report Drive FROM : : MSGs KX-TVS50 with an optional expansion memory card (KX-TVS52) ** Flash Memory Usage Report Drive FROM : : MSGs SYSTEM MAINTENANCE AND TROUBLESHOOTING...
Page 156: Flash Memory Usage Statistics Clear
7.3 SYSTEM REPORTS KX-TVS80 ** Flash Memory Usage Report Drive FROM : : MSGs Drive: Specifies the memory card. "1" is the MASTER memory card (factory provided). "2" is the SLAVE memory card. FROM: The date and time of the last clearing of this report Cpy: Copy (Transfer) Del: Deleted 7.3.8 Flash Memory Usage Statistics Clear The Flash Memory Usage Report can be cleared of all values and prepared for use again.
Page 157: Mailbox Usage Statistics Clear
Enter the Range : = 111 Note Specify the range or the mailbox number. To obtain information on specific mailboxes from No. 200 to No. 209, Type [20 ] and Press RETURN, or [200] [,] [209] and Press RETURN. ** Mailbox Usage Report MBOX:111 [JONE BLUE] MSGs Received...
Page 158: Fax Call Report
7.3 SYSTEM REPORTS System Reports - System Report Clear - Mailbox Usage Statistics Clear Enter the Range : = May I clear a mailbox usage report data ? (Y/N) : = Type [Y] (yes) or [N] (no). If "Y" is entered, the system will clear the data. Wait until "Mailbox Usage Report Data Cleared!!"...
Page 159 7.3 SYSTEM REPORTS Type [Y] (yes) or [N] (no). If "Y" is entered, the system will clear the data. Wait until "Fax Call Report Data Cleared!!" appears on the screen before proceeding. SYSTEM MAINTENANCE AND TROUBLESHOOTING...
Page 160: Troubleshooting Guide
7.4 TROUBLESHOOTING GUIDE 7.4 TROUBLESHOOTING GUIDE PROBLEM Nothing is heard from the • Bad connection with PBX. VPS when accessing the VPS even though APT Integration has been established. The VPS does not operate. • Bad printed circuit board. • Bad connection with PBX. •...
Page 161 PROBLEM Unable to make • Improper setting of the busy reconnection when the line is busy. Unable to make a no- • Improper setting of the no- response reconnection. SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 30 PROBABLE CAUSE • Readjust the busy signal signal reconnection procedure.
Page 162: Specifications
Capacity for Flash Memory: Number of Mailboxes: Number of Messages: Personal Greeting Message Length: Message Retention Time: Maximum Message Length: Reports: Connections Telephone Line: Data Port: Environmental Requirements: Power Source: Power Consumption: Table 31 2 Digital/Analog ports DTMF/Pulse (10/20 pps) 100/300/600/900 ms (programmable) 6.5/150/300/450/600 ms (programmable)
Page 163 Dimensions (H Mass (Weight): SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 31 65 mm {6-13/16" Approx. 1.2 kg {2.7 lb.} 7.5 SPECIFICATIONS 12-1/2" 2-9/16"}...
Page 164 7.5 SPECIFICATIONS SYSTEM MAINTENANCE AND TROUBLESHOOTING...
Page 165 Appendix A SYSTEM FEATURES SYSTEM FEATURES...
Page 166: Appendix A System Features
Live Call Screening, Personal Greeting for Caller ID Two-Way Recording, Two-Way Transfer. Auto Configuration creates mailboxes by obtaining extension (APT/DPT numbers from the Panasonic KX-TA624 or Integration Only) KX-TD series telephone system. Also sets the time and date automatically by obtaining time information. Table 32 DESCRIPTION •...
Page 167 FEATURE Auto Forwarding forwards or copies messages not retrieved from one mailbox to another, after a specified period of time. This service is only available to subscribers. Class of Service programming determines the mailboxes that can use this feature. Messages marked as "private" cannot be forwarded.
Page 168 A1 SYSTEM FEATURES FEATURE Call Services include a series of both incoming and outgoing call services. Incoming Call Services - Automated Attendant Service, Voice Mail Service, Interview Service, Custom Service. Outgoing Call Services - Message Waiting Notification, and External Message Delivery. Call Transfer Status permits subscribers to specify how the VPS will handle calls to their individual extensions.
Page 169 30 Caller Announcement- ID numbers and record a caller name for each Personal (APT/DPT Caller ID number from their telephone. The Integration Only) caller name is announced when subscribers listen to the messages from assigned numbers left in their mailbox.
Page 170 If the caller does not leave a callback number, the System Callback No., or the caller's number if it is received through a telephone company's Caller ID service, will be sent instead. To utilize this feature, follow the procedure below.
Page 171 FEATURE Class of There are 62 COS levels for Subscribers. Service(COS) COS 63 is for the Message Manager and COS 64 is for the System Manager. Company Greeting is the recorded greeting that is heard by all (KX-TVS80 only) incoming callers. The greeting is assigned by the system administrator on a port-by-port and day/night basis.
Page 172 FEATURE Custom Service allows callers to access specific functions by entering numbers or symbols through the telephone keypad. Up to 100 custom service menus can be recorded by the Message Manager. These menus can be recorded in various foreign languages, and help guide outside callers to...
Page 173 Table 37 in B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS. (CLASS OF SERVICE) PARAMETERS. Glossary. 1.3.3 Which Phone Systems are Compatible? Example — DPT Integration. Signaling?. THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX. Glossary.
Page 174 A1 SYSTEM FEATURES FEATURE Extension Group places several extensions into the same mailbox to share information using an Extension Group List. The System Administrator must establish this list. Up to 20 lists can be maintained by the VPS with up to 20 entries possible on each list.
Page 175 FEATURE External Message allows a subscriber to send a message to Delivery Service several subscribers and non-subscribers (including outside parties) at the same time. This feature also permits the receiver to reply to the message without having to specify the mailbox number.
Page 176 A1 SYSTEM FEATURES FEATURE Fax Management allows the system to automatically route an incoming fax signal to a specific fax machine. Up to 2 fax machines can be assigned using this feature. Outside callers can also reach the fax machine via Custom Service selection, if programmed.
Page 177 • See "Intercom Paging (APT/ • See "Incomplete Call Handling • See 4.3 A1 SYSTEM FEATURES REFERENCE 1.3.3 Which Phone Systems are Compatible? THE VPS WITH PANASONIC KX-T PHONE SYSTEMS. Glossary. Table. DPT Integration Only)" in this Table. Service" in Glossary.
Page 178 A1 SYSTEM FEATURES FEATURE Intercom Paging permits callers to page subscribers by PBX (APT/DPT paging (there are different kinds of PBX Integration Only) paging, and these can be specified by VPS programming) when the subscribers have set Intercom Paging for Call Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling.
Page 179 FEATURE Interview Service plays a set of recorded questions when a caller accesses the service. The caller is provided an opportunity to answer each question after it has been asked. Subscribers are able to record questions directly into their own Interview Mailbox. SYSTEM FEATURES Table 32 DESCRIPTION...
Page 180 The Private Mode alerts by tone and requires the telephone handset to be lifted before the message can be monitored. Two-way communication is established by pressing the feature button.
Page 181 FEATURE Mailbox is a place where all messages to a subscriber are stored. Several mailbox options exist — Subscriber Mailbox, Interview Mailbox, System Manager's Mailbox, Message Manager's Mailbox, and General Delivery Mailbox. Message Delivery, allows the VPS to automatically deliver a Internal single message to multiple mailboxes.
Page 182 A1 SYSTEM FEATURES FEATURE Message Reception allows incoming calls to be received by either Mode a subscriber's regular or interview mailbox. This mode is effective only for Incomplete Call Handling Service (when the subscriber's line is busy, or he cannot take the call, or when he has enabled Call Blocking).
Page 183 Notification - new message has been received. Calling Device either a specified telephone or beeper number makes notification. The message is automatically played when a telephone number is called and answered. When a beeper is called, the subscriber must call and access the message from the mailbox.
Page 184 FEATURE Message Waiting automatically illuminates the message Notification - Lamp waiting lamp on the subscriber's telephone when there are unplayed messages waiting in the mailbox. Multilingual Service permits up to 3 languages to be used for prompt options. If the "Selective" mode is selected, callers are able to choose their desired language.
Page 185 *2: Assignable for Operator 1 and 2 Operator Service permits callers to request a live operator by pressing [0] on the telephone keypad. Up to 3 operators can be specified to receive calls in both the day and night modes.
Page 186 A1 SYSTEM FEATURES FEATURE Personal Greeting permits subscribers to record up to 4 personal for Caller ID (APT/ greetings for calls from pre-assigned Caller DPT Integration ID numbers. Each greeting supports up to 8 Only) caller ID numbers. This feature can be enabled or disabled in the COS (Class of Service) settings.
Page 187 Message Scan - permits subscribers to listen to the first 4 s of each message. Rotary Telephone provides guidance to callers using rotary Service telephone systems or when several seconds pass without anything being entered by the caller. SYSTEM FEATURES Table 32 DESCRIPTION •...
Page 188 A1 SYSTEM FEATURES FEATURE Service Access allow the caller to directly access several Commands standard features. (0) to repeat the Help Menu or call the operator ( ) to return to previous menu (#) (1) to dial by name (#) (3) Department Dialing (#) (5) Login (#) (6) Voice Mail Service (#) (7) to restart (Subscriber's main menu)
Page 189 FEATURE Two-Way Recording permits a subscriber to record two-way (APT/DPT only) conversations into his/her mailbox. Two-Way Transfer permits a subscriber to record two-way (APT/DPT only) conversations into another person's mailbox. Utility Commands allow the system administrator to access critical system functions. Voice Mail Service permits a caller/non-subscriber to leave a message in any mailbox.
Page 190 A1 SYSTEM FEATURES SYSTEM FEATURES...
Page 191: Appendix B System Administrator's Guide
Appendix B SYSTEM ADMINISTRATOR'S GUIDE SYSTEM ADMINISTRATOR'S GUIDE...
Page 192: B1 System Navigation
B1 SYSTEM NAVIGATION B1 SYSTEM NAVIGATION System Administration, which includes the setting and changing of system parameters, is performed using an RS-232C ASCII or VT terminal. This can be a personal computer with emulation software. Keyboard Use Menu options are chosen by Typing the number of the option desired and Pressing RETURN. (1) - (9), then (RETURN) Backspace...
Page 193 1. Mallbox 1. Program Setting 2. Class of Service 3. Port Service 4. Service Setting SYSTEM ADMINISTRATOR'S GUIDE 1. Automated 1. Department Attendant Dialing 2. Operator's Parameter 3. Alternate Extension 2. Custom Service B1 SYSTEM NAVIGATION...
Page 194 B1 SYSTEM NAVIGATION Programming Menu Structure Diagram 1. Enter/Edit 2. Delete 1. Mailbox 1. Program Setting 3. Password Reset 4. Mailbox Listing 2. Class of Service 3. Port Day Mode for each port Service Night Mode for each port 4. Service 1.
Page 195 1. Extension Numbering Plan 1-16 7. Others 2. Dialing Parameter 3. Message Waiting Notification 4. External Message Delivery 5. Call Hold 6. Rotary Telephone Service 7. Intercom Paging Parameters 8. Fax Management 9. Disconnect Parameter 1. RS-232C 2. Port Setting for each port 3.
Page 196: B2 System Administration - Mailboxes
B2 SYSTEM ADMINISTRATION - MAILBOXES B2 SYSTEM ADMINISTRATION - MAILBOXES Up to 30 (TVS50) or 62 (TVS80) Subscriber mailboxes can be created or edited by following the correct sequence of steps. To access the proper menu for mailbox setup, follow the menu path as shown: System Administration Top Menu - 1 - 1 - 1 - Mailbox No.
Page 197 The Covering Extension is one of the Incomplete Call Handling Service options that can be enabled or disabled by the Subscriber using the telephone keypad. Note: The Extension Group List or Logical Extension Numbers cannot be assigned as covering extensions.
Page 198 • Class of Service programming determines if the Subscriber is able to use this feature. • If the destination device is a telephone, the subscriber will be called when he has message(s), and will have a chance to listen to the message(s).
Page 199 Time SYSTEM ADMINISTRATOR'S GUIDE Table 36 Value Range (Default) Assigns a telephone or beeper number to Device 1, 2, or 3. The subscriber can also specify the dial number from his telephone. 0, , # P, T, M, X P: Pause...
Page 200 B2 SYSTEM ADMINISTRATION - MAILBOXES Parameter No Answer Delay Time Time Frame 1, 2 Deleting a Mailbox When a mailbox is deleted, the Voice Processing System erases all messages in the mailbox, removes the mailbox from all group distribution lists, deletes the personal group distribution lists assigned to the mailbox, erases the Subscriber's name, and cancels all external delivery messages.
Page 201 B2 SYSTEM ADMINISTRATION - MAILBOXES To display the list of all mailbox numbers, follow the menu path as shown: System Administration Top Menu - 1 - 1 - 4 SYSTEM ADMINISTRATOR'S GUIDE...
Page 202: Parameters
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS The COS - Class of Service parameters define the set of services that are available to Subscribers. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
Page 203 Class of Service Setting COS Nos. 1-62 (for Subscribers) To access Class of Service Numbers 1-62 for Subscribers, follow the menu path as shown: System Administration Top Menu - 1 - 2 - COS No. (1-62) Parameter Value Range Personal Greeting Length New Message...
Page 204 PBX allows the conversation to be recorded. If set to "No", the recording will be automatically saved. Note: The Live Call Screening feature is available if APT/DPT Voice Mail Integration is activated with a Panasonic KX-TA624 or KX-TD series telephone system. SYSTEM ADMINISTRATOR'S GUIDE...
Page 205 . : Group 1) Note: The Intercom Paging feature is available if APT/ DPT Voice Mail Integration is activated with a Panasonic KX-TA624 or KX-TD series telephone system. Specifies the language used for voice prompts played for the Subscriber during a Message Waiting Notification Call and Subscriber Service.
Page 206 "System Callback No." (See Table 56) will be displayed on the beeper's display. If a caller's number is received through a telephone company's Caller ID service, the caller's number will be displayed instead of "System Callback No."...
Page 207 Parameter Value Range Device 1. Yes Notification for 2. No Unreceived (No) Message Authorization 1. Yes for External 2. No Message (No) Delivery Prompt Mode 1. System 2. User 1 3. User 2 4. Selective (User 1) Authorization 1. Yes for Auto 2.
Page 208 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS COS Nos. 63 & 64 (for Managers) To access Class of Service Numbers 63 & 64 for Managers, follow the menu path as shown: System Administration Top Menu - 1 - 2 - COS No. (63-64) Only the parameters listed below can be assigned for COS numbers 63 and 64.
Page 209 "Disable" is selected or if the caller does not enter a callback number, "System Callback No." (See Table 56) will be displayed on the beeper's display. If a caller's number is received through a telephone company's Caller ID service, the caller's number will be displayed instead of "System Callback No."...
Page 210 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Parameter Value Range Device 1. Yes Notification for 2. No Unreceived (No) Message Table 38 Description/Function (Default) When this parameter has been set to "Yes" and when unplayed messages remain, the system calls the appropriate device in numerical order until all unplayed messages are received.
Page 211: B4 System Administration - Port Service
B4 SYSTEM ADMINISTRATION - PORT SERVICE One of 4 incoming call services can be assigned to each VPS port: Voice Mail, Automated Attendant, Interview Service, or Custom Service. The Port Assignment menu allows the company greeting number (KX-TVS80 only), prompt mode, and delayed answer time to be programmed.
Page 212 B4 SYSTEM ADMINISTRATION - PORT SERVICE Parameter Value Range Incoming Call 1. Voice Mail Service 2. Auto. Attn. 3. Interview 4. Custom (Auto. Attn.) Incoming Call 1. System Service Prompt 2. User 1 3. User 2 4. Selective (User 1) Prompt for 1.
Page 213: B5 System Administration - Service Settings
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialing, Operator's Parameters, and Alternate Extension. To select the Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 4- 1 Department Dialing Department Dialing is a speed-dialing feature that permits a caller to reach the intended extension by dialing a single digit (1 - 9).
Page 214 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS To select Operator's Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 2 Operator's Parameters - Day Mode - Operator 1 This parameter is used to enable or disable the Operator Service. It specifies Operator 1's extension and the treatment of the calls transferred to that extension.
Page 215 Parameter Value Range Operator No Answer Time Busy Coverage 1. Hold Mode 2. No Answer Coverage 3. Call Waiting 4. Disconnect Message (Hold) No Answer 1. Caller Select Coverage 2. Leave Message Mode 3. Disconnect Message 4. Next Operator (Caller Select) Message Repeat Cycle Note...
Page 216 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Operator's Parameters - Day Mode - Operator 2 Operator-seeking calls are received at Operator 2 when Operator 1 is busy or does not answer and Operator 1's parameters are set as follows. • Busy Coverage Mode - No Answer Coverage •...
Page 217 Parameter Value Range No Answer 1. Caller Select Coverage 2. Leave Message Mode 3. Disconnect Message 4. Next Operator (Caller Select) Operator's Parameters - Day Mode - Operator 3 Operator-seeking calls to Operator 3, when Operator 2 is busy or unanswered and Operator 2's parameters are set as follows.
Page 218 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Parameter Value Range Busy Coverage 1. Hold Mode 2. No Answer Coverage 3. Call Waiting 4. Disconnect Message (Hold) No Answer 1. Caller Select Coverage 2. Leave Message Mode 3. Disconnect Message (Caller Select) Notes An operator-seeking call is always first transferred to Operator 1.
Page 219 To select the Alternate Extension Assignment Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 3 Alternate Extension Group - Enter The system can create up to 32 extensions that use the same alternate transfer sequence. To select the Alternate Extension - Enter Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 3 - 1 Parameter...
Page 220: B5.2 Custom Service
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS B5.2 Custom Service Custom Service is one of 4 incoming call services. By assigning a function to each key, a customized key operation service can be provided to callers. A maximum of 100 custom services can be established up to 8 layers deep.
Page 221 Parameter No DTMF Input Operation Assignment on the SYSTEM ADMINISTRATOR'S GUIDE B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Table 45 Value Range (Default) Specifies how a call is treated when there is no response to the menu message. No response usually indicates See Keypad that the caller is using a rotary phone.
Page 222 ( : d, 0: c assigned to the 0 through 9, and # keys on the Others: None) telephone keypad. Callers are able to access these services by pressing the corresponding keys on their telephones. (a) Transfer to Mailbox - Allows the caller to leave messages in a specific mailbox.
Page 223: B5.3 Caller Id Call Routing Parameters
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Table 46 Description/Function (Default) P, O or Assigns the telephone number which the VPS automatically forwards to a desired destination. " " substitutes any number (= wild card). To have a "Private" call automatically forwarded to a (None) desired destination, enter "P".
Page 224 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Parameter Value Range Description Call Transfer Custom/Extn./ Caller ID Call Routing - Delete Permits specified Caller ID List numbers to be deleted from the list. To access the proper menu for Caller ID Call Routing - Delete, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 3 - 2 - Caller ID List No.
Page 225: B6 System Administration - System Parameter Settings
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the proper menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 System Group Assignment - Mailbox Group This parameter allows a Subscriber to send a message simultaneously to several mailboxes.
Page 226 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Parameter Value Range Group Name Member 1-20 Mailbox Group - Delete Permits specified mailboxes to be deleted from the list. To access the proper menu for Mailbox Group - Delete, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 1 - 2 - Group List No.
Page 227 Extension Group - Enter To access the proper menu for Extension Group - Enter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 2 - 1 - Group List No. Parameter Value Range Group List Group Name Member...
Page 228: B6.2 Day Service
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.2 Day Service Day Service is a timer function that selects the desired call handling method based upon time of day. Port Assignment and Operator Parameters can be programmed for day and night mode. To access the proper menu for Day Service, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 2 Parameter...
Page 229 Holiday Setting - Enter To access the proper menu for Holiday Setting - Enter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 3 - 1 - Holiday No. (1-20) Parameter Name of Up to 16 characters Holiday Date Retain Holiday...
Page 230: B6.4 Daylight Saving Time (Dst)
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS To access the proper menu for Holiday Setting - Delete, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 3 - 2 Holiday Setting - Listing Used to display all of the specified holiday names and dates. To access the proper menu for Holiday Setting - Listing, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 3 - 3...
Page 231: B6.5 Prompt Setting
B6.5 Prompt Setting This setting is required when Multilingual Service is enabled. To access the proper menu for Prompt Setting, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 5 Parameter System Prompt Selection Number User 1 Prompt Selection...
Page 232: B6.6 System Caller Name Announcement
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Parameter Position of 1. Before "AM/PM" in 2. After Time Stamp 3. 24-h (After) B6.6 System Caller Name Announcement Up to 120 Caller ID numbers can be assigned to announce pre-recorded Caller ID caller names when extension users listen to messages from the assigned numbers left in their mailbox.
Page 233 SYSTEM ADMINISTRATOR'S GUIDE B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 53 Value Range (Default) Assigns the telephone number for which the VPS announces pre-recorded caller name to extension (None) users. Enters a name and/or description of the Caller ID (None) number.
Page 234: B6.7 Other Parameters
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.7 Other Parameters To access the proper menu for Other Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 Other Parameters - Extension Numbering Plan Used to specify the extension numbers of the PBX so that the VPS is able to recognize the dialed extension as valid.
Page 235 Parameter Value Range (Default) Numbering 2-5 digits Plan consisting 1-16 of 0-9, X (Numbering Plan Numbering Plan 2-16: None) SYSTEM ADMINISTRATOR'S GUIDE B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 54 Description/Function Specifies the first 1 or 2 digits of the PBX extension numbers.
Page 236 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Other Parameters - Dialing Parameter To select Dialing Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 2 Parameter Number of Digits to Access Outside Line Call Transfer No Answer...
Page 237 Parameter Outgoing Call Up to 12 digits Setup Sequence 0-9, , #, F, R, S, T, Other Parameters - Message Waiting Notification The following parameters are used to control the handling of message waiting notification calls. To select the Message Waiting Notification Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 3 Parameter...
Page 238 Beeper Callback No. Entry. If the caller does not enter any digits within the specified time, the VPS will not accept entry of any additional digits. Specifies a telephone number displayed on the (None) Subscriber's beeper as a callback number when "Type" is set to "Beeper."...
Page 239 Mailboxes System External Message Delivery Duration Time Callback Up to 32 digits This telephone number is announced to the recipient as the Telephone No. SYSTEM ADMINISTRATOR'S GUIDE B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 57 Description/Function (Default) 0-9 times...
Page 240 Timing Redialing Cancel Timing Other Parameters - Rotary Telephone Service For callers who are calling from rotary telephones (unable to input DTMF signals) or who are unable to properly respond to VPS guidance, this parameter specifies how they are treated.
Page 241 Intercom Paging is a PBX feature that makes it possible to page the caller's party through telephone speakers. To utilize this feature, the PBX must have the Intercom Paging feature available and the VPS must be properly programmed. This feature is available for APT/DPT Integration mode only.
Page 242 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Parameter Intercom Up to 12 digits con- Paging sisting of 0-9, , # Sequence and special codes Release for Up to 12 digits con- Intercom sisting of 0-9, , # Paging and special codes No Answer Time for Intercom...
Page 243 Parameter Paging Code Up to 12 digits for Group 1-8 0-9, ,# for each Paging Code for All Groups (Group 9): 33 ) Other Parameters - Fax Management The VPS can be programmed to automatically transfer incoming fax calls to a fax extension. A maximum of 2 fax extensions can be specified as the destination for the Automatic Fax Transfer.
Page 244 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Parameter Fax No Answer Time Fax Manager Mailbox No. Fax No Answer 1. No Coverage Mode 2. Mbx 3. Ext Fax Notification 1. No Mode 2. Mbx 3. Ext Table 61 Value Range (Default) 5-60 s Specifies the length of time (in seconds) the VPS must...
Page 245 Other Parameters - Disconnect Parameter To select the Disconnect Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 9 Parameter Value Range Maximum Silence Time SYSTEM ADMINISTRATOR'S GUIDE B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 62 Description/Function (Default)
Page 246: B7 System Administration - Hardware Settings
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis) an RS-232C terminal must be connected to the serial interface of the VPS. System Administration Top Menu - 1 - 6 B7.1 RS-232C Parameters To the RS-232C Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 1...
Page 247: B7.2 Port Setting
B7.2 Port Setting To select Port Setting, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 2 Port Setting Menu To select the Port Setting Menu for Port 1, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 2 - 1 Parameter Flash Time...
Page 248: B7.3 Pbx Interface Parameters
These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
Page 249 PBX Type Other Manufacturers Integration None Mode Inband Operator Transfer Sequence Extension Transfer Sequence Alternate Extension Transfer Sequence Reconnect Sequence on Busy Reconnect Sequence on No Answer Reconnect Sequence on Refuse Call Light-On Sequence for Message None Waiting Lamp Light-Off Sequence for Message None...
Page 250 Panasonic KX-T series telephone systems: T1232, TA series, T96, T336, TD816, TD1232, TD308. 3. APT - The VPS communicates with the PBX via the APT interface. This is available only with Panasonic KX-TA624. 4. DPT - The VPS communicates with the PBX via the DPT interface.
Page 251 To program the following 10 Parameters on the following page, use the Special Commands and Dial Codes listed below. Up to 12 digits can be set for each parameter. D: Disconnecting F: Hook Flash R: Ringback Tone Detection S: Silence Detection T: Dial Tone Detection W: Wait for 1 s X: Extension dialing...
Page 252 These parameters are used if the PBX sends DTMF tones to the VPS to indicate the state of a call (busy, answered, disconnected, etc.). The integration Mode must be set to "Inband." If PBX type is set to a KX-T series telephone system, the Inband Signaling parameters will automatically default to the proper codes.
Page 253 Parameter Value Range Forward to VM Busy Forward to Other Extension Confirmation Disconnect Note Default values in the above table vary depending on the settings of "PBX type" and "Inband Integration" (PBX Interface Parameters). Parameter Other Manufac- turers Ringback Busy Reorder Answer Forward to VM...
Page 254 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Digit Translation Table Parameters The Digit Translation Table is used to translate the Follow On ID Signal from the PBX into the proper codes for the VPS. This translation table is only effective for the incoming signal. To select the Digit Translation Table Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 3 - 3 Digit Translation Table Parameters - Inter-Digit Timeout...
Page 255 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Table 72 Parameter Value Range Description/Function (Default) Table Input digit Up to 8 Do not assign more than 1 code to an incoming signal. If this occurs, the system will take the first digits assignment.
Page 256 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS SYSTEM ADMINISTRATOR'S GUIDE...
Page 257: Appendix C System Manager's Guide
Appendix C SYSTEM MANAGER'S GUIDE SYSTEM MANAGER'S GUIDE...
Page 258: C1 Accessing The System Manager'smailbox
Three items of information must be known before accessing the System Manager's Mailbox — the telephone number connected directly to the Voice Mail Service, the System Manager's Mailbox Number and the Password for that mailbox (if assigned). The System Manager's Mailbox Number is 99, 999, 9999 or 99999 depending upon the mailbox number length specified in System Programming.
Page 259: C2 Setting Up Mailboxes
C2 SETTING UP MAILBOXES The System Manager's primary function is to create mailboxes for new Subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Note While the System Administrator programs via a computer, the System Manager cannot set up mailboxes and "Sorry, this function is not available.
Page 260 C2 SETTING UP MAILBOXES Press [2] to accept the entry. As each parameter is played: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter and Press [1]. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered.
Page 261 Press [6] for Other Features. Press [1] for the Mailbox Setup. Press [3] for reset Password. Type the mailbox number. Press [1] to delete the password. SYSTEM MANAGER'S GUIDE C2 SETTING UP MAILBOXES...
Page 262: C3 Setting Cos (Class Of Service) Parameters
Class of Service defines the set of VPS services available to Subscribers. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone. COS No. 63 and No. 64 are assigned to the Message Manager and the System Manager respectively.
Page 263 Log in the Main Menu. Press [6] for Other Features. Press [2] to set the Class of Service. Type the Class of Service Number (1-64). Personal Greeting Length The current setting is played. Press [1] to change the current length. Type the Personal Greeting length (8 -60 s).
Page 264 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Number of Messages The current setting is played. Press [1] to change the current number. Type the number of messages (5-100). Confirm the entry is correct and Press [2] to accept it. Total Message Time The current setting is played.
Page 265 Message Cancel for Live Call Screening The current setting is played. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Direct Mailbox Access Status The current setting is played. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it.
Page 266 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Play Personal Greeting for Caller ID The current setting is played. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Caller ID Screening The current setting is played.
Page 267 External Message Delivery Status The current setting is played. Press [1] to change the setting (enable or disable). If the External Message Delivery Status is enabled, set the prompt mode for receiving External Delivery Messages (go to Step 23 b) below). The current prompt mode is played.
Page 268: C4 Setting The System Clock
C4 SETTING THE SYSTEM CLOCK C4 SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion, are all scheduled using this setting.
Page 269: C5 Checking System Usage (System Reports)
C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Eight System Reports can be generated to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. The System Administrator is also able to output System Reports. Obtaining System Reports Log in the Main Menu.
Page 270 C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) to specify the mailbox range 101 through 209, enter 101 in Step 5 and 209 in Step 6. Note While the System Administrator programs via a computer, a System Report will not be generated. The System Report starts to be generated after the System Administrator has completed programming and system prompt [>] is displayed on the computer.
Page 271: C6 Delivering Messages
C6 DELIVERING MESSAGES There are 2 methods of delivering messages. The distributions of each message can also be checked. Delivering Messages to All Mailboxes (Broadcasting Messages) An identical message can be delivered to all VPS Subscribers at the same time. This procedure is referred to as Broadcasting Messages.
Page 272 C6 DELIVERING MESSAGES Press [2] to accept the number if it is correct. Note Add mailbox numbers by Pressing [2]. Review the mailing list by Pressing [3] and cancel message transfer by Pressing [ ]. Press [1] to record a message. Record the message at the tone and Press [1].
Page 273: C7 Customizing The System Manager'smailbox
C7 CUSTOMIZING THE SYSTEM MANAGER'S MAILBOX In order to ensure system security, a password must be established consisting of up to 8 numeric characters. Anyone requesting access to the System Manager's service will be required to enter this password before proceeding. Note While the System Administrator programs via a computer, this service cannot be accessed and "Sorry, this function is not available."...
Page 274: C8 Listening To System Manager Messages
C8 LISTENING TO SYSTEM MANAGER MESSAGES C8 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message with the sender identified along with when the message was recorded.
Page 275: Appendix D Message Manager's Guide
Appendix D MESSAGE MANAGER'S GUIDE MESSAGE MANAGER'S GUIDE...
Page 276: D1 Accessing The Message Manager'smailbox
The Message Manager's Mailbox must be accessed before any Message Manager task can be performed. Three items of information are required before accessing the Message Manager's Mailbox — the telephone number connected directly to the Voice Mail Service, the Message Manager's Mailbox Number, and the Message Manager's Password. The Message Manager's Mailbox Number is 98, 998, 9998, or 99998 depending upon the mailbox number length specified in System Programming.
Page 277: D2 Managing The General Delivery Mailbox
One of the Message Manager's functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox. This can be done at any time using the telephone. Listening to Messages The status of the General Delivery Mailbox is monitored through the Message Manager's Mailbox.
Page 278 D2 MANAGING THE GENERAL DELIVERY MAILBOX The VPS plays the first (next/last) message. Press [7] to transfer the message. Type the destination mailbox number. Press [2] to accept the number. Press [2] to transfer with comment. Note Messages can be transferred without comment by Pressing [1]. A mailbox number can be added by Pressing [3].
Page 279: D3 Setting Up Message Waiting Notification
Press [1] to change the Message Waiting Lamp Notification Status, or [2] to accept it. Setting Notification by Calling Status The VPS calls the preset telephone or beeper when a new message is recorded in the mailbox. Set the following parameters as appropriate.
Page 280 • [3] Not Use (disabled whole day) Assigning Notification Numbers Up to 3 telephone or beeper numbers can be set for message notification. The 0 to 9 keys, the tone/pulse switch, and the beeper Callback Number Display Entry Code [X] are used to make these assignments.
Page 281: D4 Customizing The Message Manager'smailbox
When callers require help they are transferred to an operator extension after Pressing [0] on their telephone keypad. Up to 3 operators (Operator 1, 2, 3) can be specified for both Day and Night modes. The extension number assigned for Operator 1 in the Day Mode will be for the Message Manager.
Page 282 D4 CUSTOMIZING THE MESSAGE MANAGER'S MAILBOX Repeat the Steps 6-8 to assign the extension for the day and night modes for each operator. MESSAGE MANAGER'S GUIDE...
Page 283: D5 Setting The System Clock
D5 SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion, are all scheduled using this setting.
Page 284: D6 Recording Messages
These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
Page 285 Recording Menus and Voice Labels Log in the Main Menu. Press [5] to modify messages. Select the desired number to be recorded. • [1] Record the Company Greeting.* • [2] Record the Company Name.* • [3] Record the Department Dialing Menu. •...
Page 286 D6 RECORDING MESSAGES Recording User Prompts Log in the Main Menu. Press [5] to modify messages. Press [6] to modify user prompts. Press [1] to change User Prompt 1, or [2] to change User Prompt 2. To change specified prompts, go to Step 6. To change all prompts in a row without reviewing the current recording, go to Step 7.
Page 287 Enter the prompt number from which you want to change. (There is a complete list of modifiable prompts at the end of this section.) The VPS plays the prompt number. Press [1] to change the prompt. Note • Press [2] to go to Step 7g. •...
Page 288 D6 RECORDING MESSAGES Note • Press [2] to accept the current name. - Return to Step 4. • Press [3] to erase the current name. - Return to Step 4. Record the name at the tone and Press [1]. The VPS plays the recorded name. Press [2] to accept it. Note •...
Page 289: D7 List Of Modifiable Prompts
All mailboxes are assigned All messages erased All transfer services disabled and transferred via (mailbox number) [ 13] Answer length is (number) Any digit on the telephone keypad can be used APRIL MESSAGE MANAGER'S GUIDE D7 LIST OF MODIFIABLE PROMPTS Table 73 Linked to Prompt No.
Page 290 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts (number) attempts were busy (number) attempts were no answer (number) attempts were successful AUGUST Auto forwarding disabled Auto forwarding enabled because message retention time expired Beeper access disabled Beeper access enabled Beeper callback number entry mode is after message recording Beeper callback number entry mode is before message recording...
Page 291 Caller ID number and caller name deleted Caller ID number entries for this box are full, there are 30 entries for caller ID allowed Caller ID number is (telephone number) Caller ID number is not assigned Caller ID numbers assigned Caller ID screen disabled...
Page 292 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts Covering extension not assigned Covering extension transfer disabled [ 59] Covering extension transfer enabled Custom service menu Custom service number (number) Date is (date) Day mode first operator's extension is (extention number) Day mode first operator's extension is not assigned Day mode second operator's...
Page 293 Prompt Modifiable Prompts Device notification for unreceived message enabled Device number is (number) DIAL TONE digits Direct mailbox access disabled Direct mailbox access enabled EIGHT EIGHT [HOUR] EIGHT [MINUTE] (OWE EIGHT) EIGHTEEN EIGHTEEN [HOUR] EIGHTEEN [MINUTE] EIGHTEENTH EIGHTH EIGHTY EIGHTY EIGHT EIGHTY FIVE EIGHTY FOUR EIGHTY NINE...
Page 294 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts Enter 1 for AM, or 2 for PM Enter a class of service number from 1 to 64 Enter a group number from 1 to 9 Enter a group number, 1 through 4 Enter a mailbox list number Enter a message length from 1 to 6 minutes...
Page 295 Prompt Modifiable Prompts Enter the day, followed by the hash sign Enter the day, followed by the pound sign Enter the delay time, followed by the hash sign Enter the delay time, followed by the pound sign Enter the destination mailbox number [131], [675] Enter the first 3 or 4 letters of the person's last name Enter the first 4 letters of the owner's...
Page 296 Modifiable Prompts Enter the operator's extension number [144] Enter the owner's extension number Enter the prompt number Enter the telephone number and wait To insert a pause or special command, enter the partial number and wait for the options menu...
Page 297 Prompt Modifiable Prompts External message delivery disabled External message delivery enabled FAX messages FEBRUARY FIFTEEN FIFTEEN [HOUR] FIFTEEN [MINUTE] FIFTEENTH FIFTH FIFTY FIFTY [MINUTE] FIFTY EIGHT FIFTY EIGHT [MINUTE] FIFTY FIVE FIFTY FIVE [MINUTE] FIFTY FOUR FIFTY FOUR [MINUTE] FIFTY NINE FIFTY NINE [MINUTE] FIFTY ONE FIFTY ONE [MINUTE]...
Page 298 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts First telephone number is (telephone number) First telephone number is not assigned FIVE FIVE [HOUR] FIVE [MINUTE] (OWE FIVE) For 'Q', press 7 For 'Z', press 9 For a system report, press 5...
Page 299 Modifiable Prompts For help, press 0 For interview mailbox management, press 1 For mailbox management, press 5 For notification by telephone, press 1 For notification by beeper, press 2 For other features, press 6 For the next name, press 2 FORTY...
Page 300 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts FORTY SIX FORTY SIX [MINUTE] FORTY THREE FORTY THREE [MINUTE] FORTY TWO FORTY TWO [MINUTE] Forwarding mailbox number is (mailbox number) Forwarding mailbox number is not assigned Forwarding mode is copy Forwarding mode is move FOUR FOUR [HOUR] FOUR [MINUTE] (OWE FOUR)
Page 301 I was unable to reach (name) I'll notify by beeper I'll notify by telephone I'll redial (number) I'll redial only once If you are using a rotary telephone, stay on the line MESSAGE MANAGER'S GUIDE D7 LIST OF MODIFIABLE PROMPTS Table 73 Linked to Prompt No.
Page 302 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts If you want me to call back later, press 3 If you would like to hold, press 1 Incorrect entry Intercom paging disabled Intercom paging enabled Intercom paging group number is (number) Interview mailbox number is (mailbox number) Interview mailbox number is deleted [282]...
Page 303 Prompt Modifiable Prompts Message cancel for live call screening disabled Message cancel for live call screening enabled Message delivery canceled Message erased Message for (name) Message from (name) Message from the interview mailbox [306] Message from the message manager [307] Message from the system manager Message length is (time) Message Manager...
Page 304 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts Message scanning with information is enabled Message sent on (date) Message to (name) Message transferred via (mailbox number) Message waiting lamp notification disabled Message waiting lamp notification enabled Message waiting lamp notification for unreceived message disabled Message waiting lamp notification for unreceived message enabled...
Page 305 Prompt Modifiable Prompts Night mode first operator's extension is not assigned Night mode second operator's extension is (extention number) Night mode second operator's extension is not assigned Night mode third operator's extension is (extention number) Night mode third operator's extension is not assigned NINE NINE [HOUR]...
Page 306 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts No letters have been specified No messages to verify No more messages No one specified by this number No previous message No question recorded NOVEMBER O'CLOCK OCTOBER of (company name) Old message on (date) ONE [HOUR] ONE [MINUTE] (OWE ONE)
Page 307 Prompt Modifiable Prompts Otherwise, press 2 Owner's extension is (extention number) Owner's extension is not assigned Owner's extension number is deleted [395] Owner's name erased Owner's name is (name) Owner's name is deleted Owner's name is not recorded Password deleted Password entry failure Check the password Password is (number)
Page 308 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts Please call (telephone number) Please enter your callback number Please enter your party's extension Please enter your party's mailbox number Please hold while I page your party Please inform system manager Please leave a message at the tone...
Page 309 Saved message retention time is (day) [449], [ 70] Saved message retention time is unlimited SECOND Second telephone number is (telephone number) Second telephone number is not assigned MESSAGE MANAGER'S GUIDE D7 LIST OF MODIFIABLE PROMPTS Table 73 Linked to Prompt No. (s)
Page 310 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts seconds Selection Menu Selection menu erased Selection menu is (selection menu) Sending report now to terminal or printer connected to RS-232C port SEPTEMBER Set the answer length using the following options For 4 seconds, press 1 For 8 seconds, press 2 For 16 seconds, press 3 For 32 seconds, press 4...
Page 311 Prompt Modifiable Prompts SEVENTY TWO SIX [HOUR] SIX [MINUTE] (OWE SIX) SIXTEEN SIXTEEN [HOUR] SIXTEEN [MINUTE] SIXTEENTH SIXTH SIXTY SIXTY EIGHT SIXTY FIVE SIXTY FOUR SIXTY NINE SIXTY ONE SIXTY SEVEN SIXTY SIX SIXTY THREE SIXTY TWO Sorry Sorry, I cannot add any more Sorry, I cannot call this number Sorry, mailbox in use, cannot be deleted...
Page 312 Sorry, you cannot transfer a private message STAR( ) State your comment at the tone SUNDAY Telephone number deleted Telephone number is (telephone number) Telephone number is not assigned Table 73 Linked to Prompt No. (s) [505] [505], [756] [507] [508], [415] [508]...
Page 313 TEN [HOUR] TEN [MINUTE] TENTH Thank you Thank you for calling The callback number is (telephone number) The callback number is not assigned [533], [647], [392] The FAX transfer situation is as follows The first 4 letters of the owner's last...
Page 314 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts THIRTEEN [HOUR] THIRTEEN [MINUTE] THIRTEENTH THIRTIETH THIRTY THIRTY [MINUTE] THIRTY EIGHT THIRTY EIGHT [MINUTE] THIRTY FIRST THIRTY FIVE THIRTY FIVE [MINUTE] THIRTY FOUR THIRTY FOUR [MINUTE] THIRTY NINE THIRTY NINE [MINUTE] THIRTY ONE THIRTY ONE [MINUTE] THIRTY SEVEN THIRTY SEVEN [MINUTE]...
Page 315 Prompt Modifiable Prompts This device is for scheduled use This device is not to be used This group has no members This is a new mailbox This is for message manager This is for system manager This is the General Delivery Mailbox [585] This is the last message This is the last prompt number This is your mailbox...
Page 316 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts To accept, press 2 To accept, press 4 To accept, press 5 To add group members, press 2 To add more caller ID numbers, press 1 To end, press 2 To add more digits, press 4 To add more members, press 1 To end, press 2 To add new mailbox number, press 3 [755], [610], [730]...
Page 317 Prompt Modifiable Prompts To answer the call, press 1 Otherwise, press 2 and hang up To assign or edit mailboxes, press 1 To delete mailboxes, press 2 To reset mailbox passwords, press 3 To call message sender, press 1 To record a message, press 2 To call the operator, press 0 To call this person, press 1 To cancel , press...
Page 318 To modify the user prompt, press 6 To change the selection menu, press 7 To change the system caller name announcement, press 8 To change the first telephone number, press 1 To change the second telephone number, press 2 To change the third telephone...
Page 319 To change the setting, press 1 To change the specified prompt, press To change all prompts, press 2 To change the telephone number, press 1 To change the time and date, press 2 [635], [642] To change the time and date, press 4 [641], [636], [638], [643]...
Page 320 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts To clear all mailbox usage counts, press 2 To continue holding, press 1 To customize your mailbox, press 3 To delete all caller ID numbers, press To delete all group members, press 1 [654], [392] To delete distribution verification of this message, press 1 To cancel message delivery, press 2...
Page 321 Prompt Modifiable Prompts To end recording, hang up To cancel your message, press you have a touch tone phone To end recording, hang up or press 1 for more features To end recording, press 1 To end this call, press To enter a new name or mailbox, press To enter another extension, press...
Page 322 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts To erase and try again, press 3 To erase this message, press 3 To erase this prompt and use system prompt, press 2 To erase this question, press 1 To erase, press 3 To fast forward, press 6 To generate fax call report, press 1 To clear fax call counts, press 2...
Page 323 Prompt Modifiable Prompts To generate system service report, press 1 For flash memory usage report management, press 2 For port usage report management, press 3 For mailbox usage report management, press 4 To generate mailbox parameter report, press 5 To generate call account report, press To generate class of service parameter report, press 7 To generate fax call report, press 8...
Page 324 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts To let the caller select prompt language, press 4 To make this message private, press 1 [697], [392] To message scan, press 8 To modify message, press 5 To notify your party's beeper, press 4 [700] To page your party, press 3 To pause and restart recording, press To play the entire message, press 3...
Page 325 Prompt Modifiable Prompts To reach the covering extension, press To receive the message, press 1 To record a message for external delivery, press 1 To check external delivery message status, press 2 To set up mailing list, press 3 To record a message, press 1 To add new mailbox number, press 2 To review the mailing list, press 3 To record a new prompt, press 1...
Page 326 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts To replay the previous message information, press 1 To play the next message's information, press 2 To play the message, press 3 To replay the previous message, press To replay the previous message, press 1 twice To reply, press 2 To reply, press 4...
Page 327 Prompt Modifiable Prompts To rewind, press 5 To select caller select mode, press 1 To select without message mode, press 2 To select before message recording mode, press 3 To select after message recording mode, press 4 To disable all entry modes, press 5 To accept, press 6 To send to 1 recipient, press 1 To send by mailing list, press 2...
Page 328 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts To set the group distribution lists, press 4 To set up mailbox, press 1 To set class of service, press 2 To set the clock, press 3 To set up message waiting notification, press 2 To skip setting the password, press the hash sign...
Page 329 Prompt Modifiable Prompts To turn off the prompt, press 3 To use for scheduling, press 1 To use continuously, press 2 To use not at all, press 3 To use the system prompt, press 1 To use user 1 prompt, press 2 To use user 2 prompt, press 3 TONE DIALING MODE Total message time available per...
Page 330 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts TWENTY FOUR [HOUR] TWENTY FOUR [MINUTE] TWENTY FOURTH TWENTY NINE TWENTY NINE [MINUTE] TWENTY NINTH TWENTY ONE TWENTY ONE [HOUR] TWENTY ONE [MINUTE] TWENTY SECOND TWENTY SEVEN TWENTY SEVEN [MINUTE] TWENTY SEVENTH TWENTY SIX TWENTY SIX [MINUTE] TWENTY SIXTH...
Page 331 Prompt Modifiable Prompts Use call waiting on busy signal enabled Use the hash sign key as a wild card character Use the pound sign key as a wild card character Verification deleted was erased was sent on (date) WEDNESDAY Welcome to the general delivery mailbox Welcome to the Voice Processing System...
Page 332 D7 LIST OF MODIFIABLE PROMPTS Prompt Modifiable Prompts ZERO To change the Company greeting, press 1. To change the Company name, press To change the department dialing menu, press 3. To change the custom service menu, press 4. To change the voice label, press 5. To modify the user prompt, press 6.
Page 333 Message Scan [305] Message from (name) [816] was sent on (date) [ 17] at (time) Message Delivery [594] This message will be delivered on (day) [ 17] at (time) Personal Group Distribution List [821] You can add up to (number) [335] more members Check Mailbox Distribution...
Page 334 D7 LIST OF MODIFIABLE PROMPTS External Message Delivery [158] External delivery message scheduled for (name) [379] on (date) [ 17] at (time) [161] External delivery message will be sent to (name) [447] right away [324] Message to (name) [ 31] being delivered now Message Waiting Notification [411]...
Page 335: Glossary
Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". APT Integration Digital Integration between the KX-TA624 and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA624, the KX-TD816, the KX-TD1232 or the KX-TD308.
Page 336 (2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports. To give the telephone users a chance to answer calls, the VPS lines should be programmed for delayed ringing. Otherwise, the VPS will answer the calls immediately.
Page 337 When the caller does not dial anything (either because he does not want to or he is using a rotary telephone), he can be sent to the General Delivery Mailbox. Periodically (daily is best), the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations.
Page 338 Inband Signaling The Follow-On ID (or Called Party ID) that integrates the VPS and the telephone switch. Uses intercom paths to light message wait light. Does not give "high end" features such as: Intercom Paging, Two-Way Recording, Direct Mailbox Access, Live Call Screening, etc.
Page 339 Mailbox Management Allows a subscriber to alter the setting for personal mailboxes. Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer. Message Manager (Mailbox 998) The person who takes care of the General Delivery Mailbox, records company greetings(KX-TVS80 only), custom service menus and system caller names, and changes the original voice prompts.
Page 340 The VPS can notify subscribers and the Message Manager when they have received messages (if authorized by the System Administrator or the System Manager). Notification methods are: (1) by Message Waiting Lamp, or (2) by telephone, or (3) by beeper. Multilingual Selection Menu This menu is recorded by the Message Manager and allows callers to choose the language they want (System, User 1 or User 2 prompts) when they call the VPS.
Page 341 Each subscriber can have 4 distribution lists containing up to 20 mailboxes in each list. Used to send the same message to a variety of people. Port The point of connection between the telephone switch and the VPS. Pound Sign The [#] key on the telephone keypad.
Page 342 Rotary Telephone A telephone capable of pulse dial only. Callers using a rotary telephone will be automatically forwarded to the operator or the General Delivery Mailbox. SAVE One of the utility commands. It is used to save VPS data to a personal computer.
Page 343 Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS50/80). Glossary...
Page 344 Glossary...
Page 345: Index
Index Index...
Page 346 Alternate extension group APT integration Auto configuration Auto forwarding Automated attendant Beeper - calling a beeper Broadcasting messages Busy coverage mode Call services Call transfer status Callback number entry Caller ID call routing Caller ID screening Caller name announcement-personal Caller name announcement-system Class of service (COS) Company Greeting Company greeting...
Page 347 Quick setup Receive message Rotary telephone service Service access commands Special feature authorization Specifications System administration System administrator's guide System clock System components System management System manager's guide System reports Troubleshooting Utility commands Voice mail service Voice prompts...
Page 348 Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). Under the copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of KME and its licensee. 2000 Kyushu Matsushita Electric Co., Ltd.

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Kx-tvs80

Panasonic KX-TVS50 Installation Manual

1 Voice Processing System Overview

2 Installation

3 Integrating the Vps with Panasonic Kx-T Phone Systems

4 Integrating the Vps with the Panasonic Kx-Ta Analog Pbx and Kx-Td Digital Pbx

5 Customizing the System

6 Final Setup

7 System Maintenance and Troubleshooting

Appendix A SYSTEM FEATURES

A1 System Features

Appendix B SYSTEM ADMINISTRATOR'S GUIDE

B1 System Navigation

B2 System Administration - Mailboxes

Parameters

B4 System Administration - Port Service

B5 System Administration - Service Settings

B6 System Administration - System Parameter Settings

B7 System Administration - Hardware Settings

Appendix C SYSTEM MANAGER'S GUIDE

C1 Accessing the System Manager'smailbox

C2 Setting up Mailboxes

C3 Setting Cos (Class of Service) Parameters

C4 Setting the System Clock

C5 Checking System Usage (System Reports)

C6 Delivering Messages

C7 Customizing the System Manager'smailbox

C8 Listening to System Manager Messages

Appendix D MESSAGE MANAGER'S GUIDE

D1 Accessing the Message Manager'smailbox

D2 Managing the General Delivery Mailbox

D3 Setting up Message Waiting Notification

D4 Customizing the Message Manager'smailbox

D5 Setting the System Clock

D6 Recording Messages

D7 List of Modifiable Prompts

Glossary

Index

Quick Links

Voice Processing System

Installation Manual

Troubleshooting

Related Manuals for Panasonic KX-TVS50

Summary of Contents for Panasonic KX-TVS50