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Lenovo ThinkPad P71 User Manual
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Lenovo ThinkPad P71 User Manual

17.3" mobile workstation
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  • Page 1 P71 User Guide...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support Second Edition (August 2017) ©...
  • Page 3 Operating environment ... . Guideline on connecting multiple external Lenovo programs ....displays to the docking station ..
  • Page 4 Memory module problems ..Calling Lenovo ... . . 122 Ethernet problems ... .
  • Page 5 Japan notice for ac power cord ..131 Appendix G. Trademarks ..145 Lenovo product service information for Taiwan ....131 Eurasian compliance mark .
  • Page 6 P71 User Guide...

  • Page 7: Important Safety Information

    • Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time. • Periodically take hands from using the keyboard by lifting your hands from the palm rest. © Copyright Lenovo 2017...
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2017...

  • Page 10: Service And Upgrades

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 11: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2017...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.
  • Page 14 Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2017...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Laser Safety Information

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
  • Page 18 Choking hazard notice CHOKING HAZARD – Product contains small parts. Keep away from children under three years. Plastic bag notice DANGER Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger of suffocation. Glass parts notice CAUTION: Some parts of your product may be made of glass.

  • Page 19: Chapter 1. Product Overview

    Power button You can press the power button to turn on the computer or put the computer into sleep mode. To turn off the computer, open the Start menu, click Power, and then click Shut down. © Copyright Lenovo 2017...

  • Page 20: Left-Side View

    TrackPoint pointing device Trackpad with buttons Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “ThinkPad pointing device overview” on page 18. Color sensor (available on some models) The color sensor enables you to measure and adjust the color accuracy of your computer display. For more information, see “Using the color sensor”...

  • Page 21: Right-Side View

    To charge these devices when the computer is off or in hibernation mode, and the computer is not connected to ac power, do the following: 1. Start the Lenovo Companion program. See “Accessing Lenovo programs” on page 13. 2. Click Hardware Settings ➙ Power.

  • Page 22: Rear View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.
  • Page 23 With an appropriate USB-C cable connected, you can use the connector to transfer data, charge your device, or connect your computer to external displays. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: http://www.lenovo.com/essentials...

  • Page 24: Bottom View

    Bottom view Docking-station connector Fan louvers Keyboard drainage holes Micro-SIM-card slot Removable battery Docking-station connector You can connect the computer to a supported docking station to extend the computer capabilities. Fan louvers The fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor.
  • Page 25 Caps Lock indicator When this indicator is on, you can type uppercase letters by directly pressing the letter keys. Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 16.

  • Page 26: Important Product Information Labels

    • Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the label that contains the machine type and model information of your computer.

  • Page 27: Fcc Id And Ic Certification Number

    FCC ID and IC Certification number The FCC and IC Certification information is identified by a label on the computer as shown in the following illustration. For a wireless WAN module: For a wireless LAN module: The content of this label differs depending on the wireless modules that come with your computer: Chapter 1 Product overview...

  • Page 28: Labels For The Windows Operating Systems

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact the Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.

  • Page 29: Computer Features

    There are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation.

  • Page 30: Computer Specifications

    • Micro-SIM-card slot (inside the battery compartment) • Mini DisplayPort connector • Optical drive bay (available on some models) • Smart-card slot (available on some models) • USB-C connector (Thunderbolt 3 compatible) Security features • Fingerprint reader • Security-lock slot •...

  • Page 31: Lenovo Programs

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 32 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. P71 User Guide...

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Getting Help About The Windows Operating System

    • Follow the “General tips for preventing problems” on page 75. • Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems with Lenovo Companion” on page 75. • Check for recovery solutions in Chapter 9 “Recovery information” on page 93.
  • Page 35 Cortana personal assistant. To define or change the action for the F12 key, do the following: 1. Open the Lenovo Companion program. See “Accessing Lenovo programs” on page 13. 2. Click Hardware Settings and then click the input icon 3. Locate the KEYBOARD: USER-DEFINED KEY section and follow the instructions on the screen to complete the setting.

  • Page 36: Using The Thinkpad Pointing Device

    • Fn+Spacebar: If your computer supports keyboard backlight, press Fn+Spacebar to switch between the different keyboard backlight status (off, low, or high). Note: If your computer is installed with Lenovo Companion 4.0 or later version, there are four modes for the keyboard backlight: Off, Low, High, and Auto.

  • Page 37: Using The Trackpoint Pointing Device

    Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. The TrackPoint pointing device consists of the following components: Pointing stick Left-click button (primary-click button) Right-click button (secondary-click button) Scroll bar To use the TrackPoint pointing device, see the following instructions:...

  • Page 38: Using The Trackpad Touch Gestures

    Trackpad Right-click button (secondary-click button) Middle-click button Left-click button (primary-click button) To move the pointer on the screen, slide your fingertip over the trackpad in the corresponding direction. The functions of the right-click button , middle-click button , and left-click button correspond to those of the right, middle, and left mouse buttons on a conventional mouse.

  • Page 39: Customizing The Thinkpad Pointing Device

    Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item. menu. Two-finger scroll Two-finger zoom out Put two fingers on the trackpad Put two fingers on the trackpad and move them in the vertical or and move them closer together to...

  • Page 40: Power Management

    Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically.

  • Page 41: Managing The Battery Power

    Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery. The rate at which you use battery power determines how long you can use the battery of your computer between charges.

  • Page 42: Power-Saving Modes

    For more information, see the Windows help information system. Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of battery power. •...

  • Page 43: Wireless Connections

    Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only. Using the wireless-LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house.

  • Page 44: Using The Bluetooth Connection

    • Place your computer away from concrete or brick walls that might dampen cellular signals. • Best reception is available near windows and other locations where cellular phone reception is the strongest. Checking the wireless-WAN connection status You can check the wireless-WAN connection status through the wireless-network-connection-status icon in the Windows notification area.

  • Page 45: Using Audio Features

    • Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings. • Open the Start menu and then click Lenovo Companion ➙ Hardware Settings ➙ Display, Camera & Audio/Media. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.

  • Page 46: Using The Optical Drive

    The color profile for ThinkPad computer displays is preinstalled on your computer. If you want to install a different color profile, go to: http://www.lenovo.com/support To use the color sensor, open the Start menu, click X-Rite ➙ PANTONE Color Calibrator, and then follow the instructions on the screen.
  • Page 47 • Secure Digital High-Capacity (SDHC) card Supported smart card type You can use smart cards for authentication, data storage, and application processing. Within large organizations, you might also use smart cards for strong security authentication of single sign-on (SSO). The smart-card reader on your computer only supports the smart card of the following specifications: •...

  • Page 48: Using An External Display

    Removing an ExpressCard, a media card, or a smart card Attention: • Before removing a card, stop the card first. Otherwise, data on the card might get corrupted or lost. • While transferring data to or from an ExpressCard, a media card, or a smart card, do not put your computer into sleep or hibernation mode before the data transfer is completed;...

  • Page 49: Traveling With Your Computer

    Note: To use a wireless display, ensure that both your computer and the external display support the Miracast feature. Do one of the following: – Open the Start menu, and then click Settings ➙ Devices ➙ Connected devices ➙ Add a device. –...
  • Page 50 Travel accessories If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www3.lenovo.com/us/en/accessories-and-upgrades/c/ACCESSORY?menu-id=Accessories_Upgrades P71 User Guide...

  • Page 51: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 52 • When the system lock is in the locked position, the eject button is locked, and you cannot attach or detach your computer. • When the system lock is in the unlocked position, the eject button is unlocked, and you can attach or detach your computer.

  • Page 53: Attaching The Docking Station To Your Computer

    Attaching the docking station to your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To attach the docking station to your computer, do the following: 1.

  • Page 54: Detaching The Docking Station From Your Computer

    Detaching the docking station from your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To detach the docking station from your computer, do the following: 1.

  • Page 55: Guideline On Connecting Multiple External Displays To The Docking Station

    Guideline on connecting multiple external displays to the docking station Do not use the connectors as shown in the following illustrations at the same time for connecting multiple displays. Otherwise, one of the displays will not work. Chapter 3 Enhancing your computer...
  • Page 56 P71 User Guide...

  • Page 57: Chapter 4. Accessibility, Ergonomic And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 58 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 59: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 60: Cleaning And Maintenance

    You can find some of these options at http:// . Explore www3.lenovo.com/us/en/accessories-and-upgrades/c/ACCESSORY?menu-id=Accessories_Upgrades your options for docking solutions and external products that provide the adjustability and features that you want. Questions about vision? The visual display screens of ThinkPad notebook computers are designed to meet the highest standards.
  • Page 61 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
  • Page 62 P71 User Guide...

  • Page 63: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2017...

  • Page 64: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 65: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 66: Using The Fingerprint Reader

    1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5.
  • Page 67 Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced.

  • Page 68: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 69: Protecting Data Against Viruses

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
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  • Page 71: Chapter 6. Advanced Configuration

    7. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 8. Depending on your preference, install Lenovo programs. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 72: Installing Device Drivers

    Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 73: Configuring Thinkpad Setup

    Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password.

  • Page 74: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support BIOS menu This topic introduces the following BIOS menus of your computer: •...

  • Page 75: Config Menu

    • Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Descriptions: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
  • Page 76 Descriptions: The MAC address for the LENOVO USB Dock will be changed to the Internal MAC address. If you select Disabled, the MAC address for the LENOVO USB Dock will remain the original MAC address. If you select Enabled, the dock Ethernet will use the same MAC address as the internal Ethernet LAN.
  • Page 77 Descriptions: If you select Enabled, pressing the function keys directly inputs F1–F12. If you select Disabled, pressing the function keys directly initiates the special function printed as an icon on each key. To temporarily switch the above two functions, press Fn+Esc. Display •...
  • Page 78 Values: Maximize Performance, Balanced Descriptions: Maximize Performance: Reduce CPU throttling. – Scheme for Battery Values: Maximize Performance, Balanced Descriptions: Balanced: Balance sound, temperature, and performance. • Optical Drive Speed Values: High Performance, Normal, Silent Descriptions: Set the operating speed of the optical drive. •...
  • Page 79 Descriptions: Enter Intel Rapid Storage Technology Configuration Utility to manage RAID volumes on the Intel RAID Controller. • Core Multi-Processing Values: Disabled, Enabled Descriptions: Select Enable to allow additional execution core units within a microprocessor. Select Disable to allow only one execution core unit within a microprocessor. •...

  • Page 80: Security Menu

    Note: You can enter the MEBx Setup menu by pressing Ctrl+P in the Startup Interrupt Menu window. To display the Startup Interrupt Menu window, press Enter during the power-on self-test (POST). • USB Key Provisioning Values: Disabled, Enabled, Permanently Disabled Descriptions: This option enables or disables USB key provisioning.
  • Page 81 Descriptions: When this option is enabled, a password prompt is displayed when you restart the computer. To prevent unauthorized access, set the user authentication on the operating system. • Password at Boot Device List Values: Disabled, Enabled Descriptions: If you enable this option, the supervisor password is required when you try to enter the Boot menu by repeatedly pressing F12.
  • Page 82 Security Chip • Security Chip Type Values: TPM 2.0 Descriptions: You can use a discrete Trusted Platform Module (TPM) chip with TPM 2.0 mode. • Security Chip Selection Values: TPM 2.0, TPM 1.2 Descriptions: Use this option to select a TPM operational mode in a discrete TPM chip. Note: TPM 2.0 mode can be used with Microsoft Windows 10 operating system.
  • Page 83 • Secure RollBack Prevention Values: Disabled, Enabled Descriptions: When this option is disabled, you can flash the UEFI BIOS to earlier version. Note: This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled.
  • Page 84 Internal Device Access • Bottom Cover Tamper Detection Values: Disabled, Enabled Descriptions: When this option is enabled, supervisor password is required when a bottom cover tamper is detected. This option is not functional until a supervisor password is set. • Internal Storage Tamper Detection Values: Disabled, Enabled Descriptions: When this option is enabled, removing any internal storage device when your computer is in sleep mode will be detected.

  • Page 85: Startup Menu

    Intel (R) SGX • Intel (R) SGX Control Values: Disabled, Enabled, Software Controlled Descriptions: Enable or disable the Intel Software Guard Extensions (SGX) function. If you select Software Controlled, SGX will be controlled by the operating system. • Change Owner EPOCH Descriptions: Change Owner EPOCH to a random value.

  • Page 86: Using System Management

    • Option Key Display Values: Disabled, Enabled Descriptions: If you disable this option, the “To interrupt normal startup, press Enter.” message will not be displayed during the POST. • Boot Device List F12 Option Values: Disabled, Enabled Descriptions: If you enable this option, you can open the Boot Menu window by continuously pressing F12 when the computer is powered on.
  • Page 87 on the system board. This specification documents the standards for getting access to this BIOS information. Preboot eXecution Environment The Preboot eXecution Environment (PXE) technology makes the computer more manageable by enabling the computer to start from a server. Your computer supports the personal computer functions that PXE requires.
  • Page 88 2. Select Startup ➙ Network Boot. The boot device list is displayed. 3. Select a boot device to make it as the top boot priority. 4. Press F10 to save the settings and exit. You can press F9 to restore to the factory default settings. P71 User Guide...

  • Page 89: Chapter 7. Configuring Raid

    This topic provides the following instructions to help you configure RAID with the Intel RST configuration utility: • How to enter the Intel RST configuration utility • How to create RAID volumes • How to delete RAID volumes © Copyright Lenovo 2017...

  • Page 90: Entering The Intel Rst Configuration Utility

    • How to reset storage drives to non-RAID • How to rebuild RAID 1 volumes Entering the Intel RST configuration utility This topic provides instructions on how to enter the Intel RST configuration utility. Enabling RAID from ThinkPad Setup If RAID is disabled, you must enable it manually before entering the Intel RST configuration utility. To enable RAID, do the following: 1.

  • Page 91: Deleting Raid Volumes

    • RAID1 (Mirror) c. Select Disks: Press the up and down arrow keys to select a drive, and then press Spacebar or Enter to add it into a group. An X mark is displayed next to the selected drive. Note: The drive that cannot be used to create a RAID volume is not selectable. d.

  • Page 92: Rebuilding Raid 1 Volumes

    After the reset process finishes, the Intel (R) Rapid Storage Technology window is displayed. The reset drive is listed under Non-RAID Physical Disks, and the volume of the reset drive is still listed under RAID Volumes, but the status is changed from Normal to Failed or Degraded. 5.

  • Page 93: Chapter 8. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 94: Troubleshooting

    Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 13. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.

  • Page 95: Spills On The Keyboard

    Spills on the keyboard Problem: I spill something on the computer. Solution: Because most liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits and damage your computer. To solve the problem, do the following: 1. Ensure that no liquid creates a short circuit between you and the ac power adapter (if in use). 2.

  • Page 96: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.
  • Page 97 The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...

  • Page 98: Memory Module Problems

    4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems with Lenovo Companion” on page 75. Ethernet problems • Problem: My computer cannot connect to the network.

  • Page 99: Wireless-Lan Problem

    – Use Category 5 wiring and ensure that the network cable is securely connected. – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake on LAN feature is not working. Solution: Ensure that Wake on LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings.

  • Page 100: Thinkpad Pointing Device Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 54.

  • Page 101: Computer Screen Problems

    Computer screen problems • Problem: My screen keeps blanking when I do not want it to. Solution: Do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound ➙ Power Options. 3.

  • Page 102: External Monitor Problems

    • Problem: The screen is unreadable or distorted. Solution: Ensure that: – The display device driver is installed correctly. – The screen resolution and color quality are correctly set. – The monitor type is correct. To check these settings, do the following: 1.
  • Page 103 – If the external monitor supports the same resolution as the computer display or a higher resolution, view output on the external monitor or on both the external monitor and the computer display. – If the external monitor supports a lower resolution than the computer display, view output on the external monitor only.

  • Page 104: Audio Problems

    Audio problems • Problem: Wave or MIDI sound does not play properly. Solution: Ensure that the built-in audio device is configured correctly. 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound. 3.

  • Page 105: Fingerprint Reader Problems

    Solution: To switch from one device to another (for example, from a speaker to a headphone, or from an external microphone to a built-in microphone), do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2.

  • Page 106: Power Adapter Problem

    Solution: You cannot charge the battery when it is too hot. If the battery is hot, remove it from the computer and wait for a while to let it cool to room temperature. After it cools, reinstall it and recharge the battery.

  • Page 107: Sleep And Hibernation Problems

    Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components.

  • Page 108: Hard Disk Drive Problems

    Hard disk drive problems • Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: – When the hard disk drive begins or finishes getting access to data – When you carry the hard disk drive –...

  • Page 109: Docking Station Problem

    Control Panel by Category, and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Refer to “Diagnosing problems with Lenovo Companion” on page 75 and run a diagnostic test of the USB connector.
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  • Page 111: Chapter 9. Recovery Information

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions. Note: Ensure that your computer is connected to ac power during the recovery process. © Copyright Lenovo 2017...

  • Page 112: Creating And Using A Recovery Usb Drive

    It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 113: Chapter 10. Replacing Devices

    Before you start, read “Important safety information” on page v and print the following instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
  • Page 114 If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small number of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.

  • Page 115: Replacing The Micro Sim Card

    6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the micro SIM card Before you start, read “Important safety information” on page v and print the following instructions. Micro SIM card is a small plastic card with an Integrated Circuit (IC) chip mounted on one side of the card. If your computer supports wireless-WAN connections, your computer might require a micro SIM card to establish wireless-WAN connections.

  • Page 116: Replacing The Bottom Cover

    5. Reinstall the removable battery. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the bottom cover Before you start, read “Important safety information” on page v and print the following instructions. To replace the bottom cover, do the following: 1.
  • Page 117 6. Install a new bottom cover. Ensure that the latches of the bottom cover are secured under the base cover assembly. 7. Tighten the screws to secure the bottom cover. 8. Reinstall the removable battery. Chapter 10 Replacing devices...

  • Page 118: Replacing The Optical Drive

    9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the optical drive Before you start, read “Important safety information” on page v and print the following instructions. To replace the optical drive, do the following: 1.

  • Page 119: Replacing The Wireless-Wan Card

    Replacing the wireless-WAN card The following information is only for computers with user-installable modules. Before you start, read “Important safety information” on page v and print the following instructions. Attention: Do not touch the contact edge of the wireless-WAN card. Otherwise the wireless-WAN card might get damaged.

  • Page 120: Replacing The M.2 Solid-State Drive

    d. Connect the cables to the wireless-WAN card . Ensure that you attach the red cable to the main connector and the blue cable to the auxiliary connector on the card. 7. Reinstall the bottom cover. 8. Reinstall the removable battery. 9.
  • Page 121 To replace the M.2 solid-state drive, do the following: 1. Turn off the computer and disconnect it from ac power and all cables. 2. Close the computer display and turn the computer over. 3. Remove the removable battery. See “Replacing the removable battery” on page 95. 4.

  • Page 122: Replacing The Keyboard

    d. Install the screw to secure the M.2 solid-state drive 7. Reinstall the bottom cover. 8. Reinstall the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the keyboard Before you start, read “Important safety information” on page v and print the following instructions. Note: You might be instructed to slide the keyboard frame forward or backward in some of the following steps.
  • Page 123 6. Turn the computer over and open the display. Slightly push the keyboard in the direction as shown to release the latches from the keyboard bezel. 7. Pivot the keyboard slightly upward until you can see the connectors on the bottom side of the keyboard. Then turn the keyboard over.
  • Page 124 8. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install a new keyboard, do the following: 1. Attach the connectors, and then turn the keyboard over. P71 User Guide...
  • Page 125 2. Insert the keyboard. Ensure that the top edge of the keyboard (the edge that is close to the display) is under the keyboard bezel. 3. Slide the keyboard in the direction as shown. Ensure that the latches are secured under the keyboard frame.

  • Page 126: Replacing The Coin-Cell Battery

    4. Close the computer display and turn the computer over. Install the screws to secure the keyboard. 5. Reinstall the bottom cover. 6. Reinstall the removable battery. 7. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the coin-cell battery Before you start, read “Important safety information”...
  • Page 127 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 128 8. Install a new coin-cell battery , and then attach the connector 9. Install the protective cover , and then tighten the screw P71 User Guide...

  • Page 129: Replacing The Hard Disk Drive Under The Bottom Cover

    10. Reinstall the keyboard. 11. Reinstall the bottom cover. 12. Reinstall the removable battery. 13. Turn the computer over. Connect the ac power adapter and all cables to the computer. 14. After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu”...
  • Page 130 6. Detach the bracket from the hard disk drive. 7. Attach the bracket to a new hard disk drive. 8. Insert the new hard disk drive into the bay, and then pivot the drive downward. P71 User Guide...

  • Page 131: Replacing The Hard Disk Drive In The Optical Drive Bay

    9. Reinstall the bottom cover. 10. Reinstall the removable battery. 11. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the hard disk drive in the optical drive bay Before you start, read “Important safety information” on page v and print the following instructions. Attention: The hard disk drive is sensitive.
  • Page 132 6. Loosen the screws and open the cover of the adapter 7. Remove the hard disk drive. P71 User Guide...
  • Page 133 8. Detach the bracket from the hard disk drive. To install a new hard disk drive in the optical drive bay, do the following: 1. Attach the bracket to the new hard disk drive. 2. Insert the new hard disk drive into the adapter and pivot it downward .
  • Page 134 4. Tighten the screws. 5. Insert the adapter into the optical drive bay, and then install the screw 6. Reinstall the bottom cover. 7. Reinstall the removable battery. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. P71 User Guide...

  • Page 135: Replacing The Memory Module Under The Bottom Cover

    Replacing the memory module under the bottom cover Before you start, read “Important safety information” on page v and print the following instructions. Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged.

  • Page 136: Replacing The Memory Module Under The Keyboard

    7. Reinstall the bottom cover. 8. Reinstall the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the memory module under the keyboard Before you start, read “Important safety information” on page v and print the following instructions. Attention: Do not touch the contact edge of the memory module.
  • Page 137 7. Remove the memory module by doing the following: a. Open the film and keep it fully open b. Open the latches on both sides of the memory slot at the same time c. Remove the memory module 8. Install a new memory module by doing the following: Note: If you install only one memory module, install it into the slot on the top.
  • Page 138 9. Install the protective cover , and then tighten the screw 10. Reinstall the keyboard. 11. Reinstall the bottom cover. 12. Reinstall the removable battery. 13. Turn the computer over. Connect the ac power adapter and all cables to the computer. P71 User Guide...

  • Page 139: Chapter 11. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support...

  • Page 140: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 141: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/ support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at .
  • Page 142 P71 User Guide...

  • Page 143: Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 144 P71 User Guide...

  • Page 145: Appendix B. Regulatory Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 146: Locating The Ultraconnect Wireless Antennas

    If you are uncertain of the policy that applies to the use of wireless devices in a specific area (such as an airport or hospital), you are encouraged to ask for authorization to use a wireless device prior to turning on the computer.

  • Page 147: Locating Wireless Regulatory Notices

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 148: Industry Canada Class B Emission Compliance Statement

    • For tablets: http://www.lenovo.com/eu-doc-tablets Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.

  • Page 149: Korea Class B Compliance Statement

    Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU , für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 150: Brazil Audio Notice

    Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. P71 User Guide...

  • Page 151: Copyright Lenovo

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www3.lenovo.com/us/en/social_responsibility/product_recycling_program/...

  • Page 152: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 153: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 154: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www3.lenovo.com/us/en/social_responsibility/environment/ Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 155: Hazardous Substances (Rohs Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
  • Page 156 P71 User Guide...
  • Page 157 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 158 P71 User Guide...

  • Page 159: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 160 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. P71 User Guide...

  • Page 161: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 162 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 163: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
  • Page 164 P71 User Guide...

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