Samsung Galaxy S7 Edge User Manual

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User manual (333 pages)

Instruction manual (163 pages)

Basic manual (57 pages)

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Summary of Contents for Samsung Galaxy S7 Edge

Page 1 U S E R M A N U A L...
Page 2: Table Of Contents
Table of contents Special features Add a Google account Add a Samsung account Getting started Add an email account Front view Transfer data from your old device Back view Set up your voicemail Set up your device Learn about your device...
Page 3 Pinch and spread View the Notification panel Common options Quick settings Edge screen Home screen Edge panels Customize your Home screen Edge lighting App shortcuts Quick reply Use folders About Edge screen Wallpapers Always On Display Themes AOD themes Icons Fingerprint scanner Widgets Home screen settings...
Page 4 Multi window settings Uninstall or disable apps Enter text Sort apps Create and use folders Toolbar functions App settings Configure the Samsung keyboard Samsung apps Use Google voice typing Emergency mode Calculator Calendar Activate Emergency mode Camera and video Emergency mode features...
Page 5 Manually connect to a Wi-Fi network Messages Wi-Fi preferences My Files Wi-Fi Direct Phone Share files with Wi-Fi Direct Samsung Gear Receive files with Wi-Fi Direct Samsung Health Disconnect from Wi-Fi Direct Samsung Pay Bluetooth Samsung+ Rename a paired device...
Page 6 Monitor Wi-Fi data Location services 130 Airplane mode Nearby device scanning 124 130 NFC and payment Connect to a printer 124 131 Android Beam MirrorLink 124 131 Tap and pay 125 Virtual Private Networks 132 Mobile hotspot 125 Manage a VPN 132 Change the mobile hotspot password 126...
Page 7 Ringtone Font and screen zoom Screen quality Notification sounds Do not disturb LED indicator System sounds Smart stay Key-tap feedback One-handed mode Sound quality and effects Device maintenance Separate app sound Quick optimization Notifications Battery Manage notifications Performance mode Smart alert Storage Display Memory card (SD card)
Page 8 Set a secure screen lock Autofill service Biometric locks Text-to-speech options Lock screen and AOD settings Pointer speed Google Play Protect Date and time Find My Device Report diagnostic information Security update Reset Install unknown apps Reset settings Samsung Pass Reset network settings...
Page 9 Private Mode Remove an account Backup and restore Secure Folder Samsung account App permission monitor Google account Secure startup Google settings Encrypt SD card Accessibility View passwords Vision Security update service Hearing Device administration Dexterity and interaction Credential storage More accessibility settings...
Page 10 Dual messenger Samsung Knox About phone Maintaining water and dust resistance Getting help Restricting children’s access to Videos your mobile device Samsung Electronics America, Inc. Smart Simulator Tips and Tricks Samsung Care Legal Legal information Intellectual property Open source software...
Page 11: Special Features
Special features Learn about your mobile device’s special features.
Page 12 Samsung account. For more information, see Fingerprint scanner page 36. Edge screen The Galaxy S7 edge is equipped with the Edge screen feature, which provides a variety of useful tools. See Edge screen on page 29. Water and dust resistances This device is rated IP68 using the Ingress Protection rating system.
Page 13: Getting Started
Getting started Learn about your mobile device hardware, assembly procedures, and how to get started using your new device.
Page 14: Front View
Front view Devices and software are constantly evolving —the illustrations you see here are for reference only. Getting started...
Page 15 Proximity sensor Volume keys – – Turns off the screen and disables touch Adjust the volume for ringtones, media, functionality during a call when the device is notifications, and system sounds. For more in close proximity to the body. information, see Volume on page 136.
Page 16: Back View
Back view Devices and software are constantly evolving —the illustrations you see here are for reference only. Getting started...
Page 17: Set Up Your Device
Set up your device Learn how to set up your device for the first time.
Page 18: Assemble Your Device
Assemble your device ™ You can install an optional microSD memory card (not included) to add more memory space to your Learn about your mobile device hardware, assembly device. A memory card can be installed at any time. procedures, and how to get started using your new It is not necessary to install it prior to using the device.
Page 19: Charge The Battery
4. Slide the SIM card/Memory card tray back into Caution: Use only charging devices that are approved the slot. by Samsung. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.
Page 20 1. Insert the USB cable into the USB charger/Accessory port. 2. Connect the USB cable to the charging head, and then plug the charging head into a standard outlet. 3. Unplug the charging head from the outlet and remove the USB cable from the device when charging is complete.
Page 21: Start Using Your Device
Start using your device Use the Setup Wizard The first time you turn your device on, the Setup The instructions below explain how to turn your Wizard guides you through the basics of setting up device on or off. your device. To turn the device on: Follow the prompts to choose a default language, Press and hold the Power key until the device...
Page 22: Lock Or Unlock Your Device
Lock or unlock your device Add a Google account ™ Use your device’s screen lock features to secure your Your new device uses your Google account to fully ™ device. By default, the device locks automatically utilize its Android features. when the screen times out.
Page 23: Add A Samsung Account
Add a Samsung account Transfer data from your old device Create a Samsung account for access to Samsung content and apps on your device. ™ Use Smart Switch to transfer contacts, photos, and other content from your old device. 1. From Settings, tap Cloud and accounts >...
Page 24: Set Up Your Voicemail
Set up your voicemail You can access your voicemail from a Home screen. 1. From a Home screen, tap Phone. 2. Tap Voicemail. 3. Follow the tutorial to create a password, record a greeting, and record your name. For more information, see Voicemail on page 104.
Page 25: Learn About Your Device
Learn about your device Learn some of the key features of your mobile device, including the screens and icons, as well as how to navigate the device and enter text using the keyboard.
Page 26: Navigation
Navigation Touch and hold Touch and hold items to activate them. Please note that a touchscreen responds best to a light touch from the pad of your finger or a Touch and hold a field to display a pop-up menu capacitive stylus.
Page 27: Drag
Drag Common options Touch and hold an item, and then move it to a new The device uses basic command options to perform location. common actions. Drag an app shortcut to add it to a Home screen. More options: Tap to view more menu options for a screen.
Page 28: Home Screen
Home screen Devices and software are constantly evolving —the illustrations you see here are for reference only. Learn about your device...
Page 29: Customize Your Home Screen
Customize your • To change the order of screens, touch and hold a screen, and then drag it to a new Home screen position. Your device has multiple Home screens to hold app • To add a screen, swipe to the end of the shortcuts and widgets.
Page 30: App Shortcuts
App shortcuts To move a shortcut from one Home screen to another: You can use app shortcuts to launch an app from any Home screen. 1. Touch and hold an app shortcut to release it. 1. From Apps, touch and hold an app shortcut to 2. Drag the app shortcut to a new Home screen, and open the options menu.
Page 31: Wallpapers
Wallpapers Themes Change the look of the Home and Lock screens with Set the theme to be applied to your Home and Lock wallpaper. You can display a favorite picture or screens, wallpapers, and app icons. choose from preloaded wallpapers. 1. From a Home screen, pinch the screen.
Page 32: Icons
Icons Icon frames You can show icons with shaded frames to make Apply custom icons to replace built-in app icons. them stand out on the Home screen and Apps list 1. From a Home screen, pinch the screen. screen. 2. Tap Wallpapers > Icons to customize. 1. From Settings, tap Display >...
Page 33: Widgets
Widgets Home screen settings Widgets are simple application extensions that run Customize your Home and Apps screens. on a Home screen. 1. From a Home screen, pinch the screen. To add a widget to a Home screen: 2. Tap Home screen settings to customize: 1.
Page 34: Easy Mode
Easy mode • Add apps to Home screen: Automatically add newly downloaded apps to the Home screen. Switch between the default screen layout and a • Quick-open notification panel: Enable this simpler layout. The Easy mode layout has larger text feature to open the Notification panel from and icons, making for a more straightforward visual the Home screen by swiping down.
Page 35: Status Bar
Status bar The Status bar provides device information on the right side and notification alerts on the left. Status icons Notification icons Battery full Missed call Battery low Call in progress Battery charging Call on hold Vibrate mode New email Mute mode New voicemail ™...
Page 36: Status Bar Display
Status bar display Configure display options for the Status bar. From Settings, tap Display > Status bar. Tap Show recent notifications only to display only the three most recent notification icons on the Status bar. Tap Show battery percentage to display the battery charge percentage next to the battery icon on the Status bar.
Page 37: Notification Panel
Notification panel Devices and software are constantly evolving —the illustrations you see here are for reference only. Learn about your device...
Page 38: View The Notification Panel
View the Notification panel Quick settings You can access the Notification panel from any The Notification panel also provides quick access to screen. device functions, allowing you to quickly turn them on or off. 1. Drag the Status bar down to display the Notification panel.
Page 39: Edge Screen
The Edge screen provides a variety of useful tools for Checkbox: Enable or disable each panel. notifications, information feeds, and timekeeping. • This feature is only available on the Galaxy S7 edge. • Edit (if available): Configure individual panels by tapping. Edge panels • Download: Search for and download more...
Page 40 Apps edge – Position: Choose either Right or Left to set which side the Edge screen displays on. You can add up to ten apps in two columns to the Apps edge panel. – Move from any screen: Touch and hold the Edge panel handle to change its position 1. From any screen, drag the Edge panel handle to from any screen.
Page 41 People edge • To create a folder shortcut, drag an app from the left side of the screen on top of an app in People edge allows you to quickly communicate with contacts in your My people list. the columns on the right. • To change the order of the apps on the Edge 1. From any screen, drag the Edge panel handle to panel, drag each app to the desired location.
Page 42: Edge Lighting
Edge lighting Smart select The Smart select feature captures an area of the Set the Edge screen to light up when you receive screen as an image or animation that you can share calls or notifications while the device is turned over. or pin to the screen.
Page 43 Edge lighting advanced settings Manage Edge lighting notifications Customize the color, width, and transparency of the Choose which notifications will light up the Edge lighting feature. Edge screen. 1. From Settings, tap Display > Edge screen > 1. From Settings, tap Display > Edge screen > Edge lighting.
Page 44: Quick Reply
Quick reply About Edge screen Reject an incoming phone call with a text message You can view the current software version and by placing your finger on the heart rate sensor for license information for the Edge screen feature. two seconds. The call is rejected, and a preset From Settings, tap Display >...
Page 45: Always On Display
Always On Display AOD themes Apply custom themes for Always On Display. View missed calls and message alerts, check the time and date, and view other customized 1. From a Home screen, pinch the screen. information without unlocking your device. 2. Tap Wallpapers >...
Page 46: Fingerprint Scanner
Settings, tap Lock screen and security > your fingerprint to verify your identity when logging Fingerprint scanner for the following options: in to your Samsung account. To rename a fingerprint, tap the fingerprint, enter a new name, and then tap Rename.
Page 47: Fingerprint Verification
Settings, tap Lock screen and security > Fingerprint scanner. Samsung Pass: Use your fingerprint for identification when using supported apps. Samsung Pay: Use your fingerprints to make payments quickly and securely. Fingerprint unlock: Use your fingerprint for identification when unlocking your device.
Page 48: Multi Window
Multi window Multitask by using two apps at the same time. Apps that support Multi window can be displayed together on a split screen. You can switch between the apps and adjust the size of their windows. 1. From any screen, touch and hold Recent apps.
Page 49: Window Controls
Window controls Multi window settings The Window controls modify the way app windows Additional features are available for Multi window. are displayed in split screen view. From Settings, tap Advanced features > Tap the middle of the window border for the Multi window, and then tap On/Off to enable following options: each of the following options:...
Page 50: Enter Text
One-handed keyboard: Change the keyboard layout for use with one hand. Settings: Access keyboard settings. Stickers: Add illustrated stickers. Tap a field to display the Samsung keyboard. ™ Voice input: Use Google voice typing. Show predictive text to view suggested words while you type.
Page 51: Configure The Samsung Keyboard
Configure the Samsung About Samsung keyboard: View version and legal information for the Samsung keyboard. keyboard Set customized options for the Samsung keyboard. Use Google voice typing From the Samsung keyboard, tap Settings for Instead of typing, enter text by speaking.
Page 52 Configure Google voice typing Set customized options for Google voice typing. 1. From the Samsung keyboard, tap Voice input. 2. Tap Settings for options. • Languages: Choose the language for the keyboard. • Offline speech recognition: Download languages for offline Google voice typing.
Page 53: Emergency Mode
Emergency mode Activate Emergency mode Use Emergency mode to access helpful emergency features and conserve your device’s power during an To activate Emergency mode: emergency situation. 1. Press and hold the Power key. To save battery power, Emergency mode: 2. Tap Emergency mode. Restricts application usage to only essential applications and those you select.
Page 54: Emergency Mode Features
Emergency mode Estimated usage time remaining: Display estimated standby time that can be reached features based on current battery charge and usage. While in Emergency mode, only the following apps Emergency call: Dial the emergency telephone and features are available on the Home screen: number (for example, 911).
Page 55: Turn Off Emergency Mode
Turn off Emergency mode When emergency mode is turned off, the device returns to standard mode. 1. Press and hold the Power key. 2. Tap Emergency mode. Note: When Emergency mode is activated, Locating method is set to Battery saving. After Emergency mode is turned off, check your location settings.
Page 56: Apps
Apps Learn how to change the way apps are displayed, organize apps into folders, and install, uninstall, or disable apps. Apps...
Page 57: Using Apps
Using apps Add an apps shortcut In addition to swiping to access apps, you can add an The Apps list displays all preloaded and downloaded Apps button to the Home screen. apps. You can uninstall, disable, or hide apps from view. 1.
Page 58: Search For Apps
Apps that are disabled are turned off To customize the Finder search settings, tap and hidden from view. More options > Settings. Galaxy Essentials View and download Samsung apps that are optimized for use with Galaxy devices. From Apps, tap More options > Galaxy Essentials.
Page 59: Sort Apps
Sort apps Create and use folders App shortcuts can be listed alphabetically or in your Create a folder to organize App shortcuts on an own custom order. Apps list screen. 1. From Apps, touch and hold an app shortcut, and From Apps, tap More options >...
Page 60: App Settings
App settings Copy a folder to a Home screen Create a folder and copy it to a Home screen. Manage your downloaded and preloaded apps. 1. From Apps, touch and hold a folder to open the 1. From Settings, tap Apps. options menu.
Page 61 • Special access: Select which apps can have • Notifications: Configure notifications from special access permissions to features on your the app. device. • Permissions: View permissions granted to the • Reset app preferences: Reset options that app for access to your device’s information. have been changed.
Page 62: Samsung Apps
Samsung apps Calculator The Calculator provides basic and advanced Samsung apps The following apps come pre-installed arithmetic functions. or downloaded over-the-air to your device. From Apps, tap Calculator. View calculator history View and clear your calculator history. From Apps, tap Calculator >...
Page 63 Convert units of measurement Quickly convert units of measurement using the unit converter. 1. From Apps, tap Calculator > Unit converter. 2. Select a category and use the drop-down menus to choose units of measurement. 3. Enter a numeric value to view the conversion. Scientific calculator The Calculator app also provides advanced arithmetic functions.
Page 64: Calendar
Calendar Calendar view Manage your events and tasks. There are several ways the calendar can be viewed. 1. From Apps, tap Calendar > View, and then tap Add calendars an option: Add existing calendars to the Calendar app. • Year: Display all twelve months of this year. 1.
Page 65 Create an event Create a task Use your Calendar to create events. Use your Calendar to create tasks. Tasks are items you add to the calendar to be accomplished on a 1. From Apps, tap Calendar > Add to add an certain day.
Page 66 Delete a task Calendar settings Delete tasks from your Calendar. Use Calendar settings to customize your calendar. 1. From Apps, tap Calendar, and tap a day on 1. From Apps, tap Calendar > More options > the calendar to view the tasks for the day, or tap Settings.
Page 67: Camera And Video
Camera and video Devices and software are constantly evolving —the illustrations you see here are for reference only. Apps...
Page 68 Take pictures Record videos Take pictures with your device’s front or rear camera. Record high-quality videos using your device. 1. From Apps, tap Camera. 1. From Apps, tap Camera and aim the camera at your subject. 2. Use the display screen as a viewfinder. While aiming the camera, these options are available: 2.
Page 69 Configure shooting mode Selective focus: Change the focus of pictures Allow the camera to determine the ideal mode for after they have been taken. You can focus on your pictures or choose from several shooting subjects near to the camera, far away from modes.
Page 70 Camera settings Front camera Use the icons on the main camera screen and the Selfie: Take selfie shots and apply various settings menu to configure your camera’s settings. effects, such as an airbrushed effect. From Apps, tap Camera > Settings. Wide selfie: Take wide-angle selfie shots to fit more people into your pictures.
Page 71 HDR (rich tone): Enables the light sensitivity – Tap heart rate sensor: Once your face has and color depth features of the device to been recognized, tap the heart rate sensor produce a brighter and richer picture. to take a selfie. Front camera Timer: Take time-delayed pictures or videos.
Page 72 Review pictures: Review pictures after taking them. Quick launch: Press the Home key twice in quick succession to open the camera. Storage location: Select the memory location. – A memory card (not included) must be installed to view Storage location. Voice control: Take pictures using key words. Floating Camera button: Add a camera button that you can move anywhere on the screen.
Page 73: Clock
Clock • Alarm sound: Choose a sound to play for the alarm, and drag the slider to set the volume of The Clock app offers features for keeping track of the alarm. time and setting alarms. • Vibration: Choose whether the alarm uses From Apps, tap Clock, and tap a tab to use a vibration alert.
Page 74 World clock Delete an alarm You can delete an alarm that you created. The World clock lets you keep track of the current time in multiple cities around the globe. 1. From Apps, tap Clock, and find the alarm in 1.
Page 75 Stopwatch Time zone converter Set a time in a city on your World clock list to see The Stopwatch lets you time events down to a what the local times would be in the other listed hundredth of a second. cities.
Page 76 Timer The Timer provides a countdown timer for up to 99 hours, 59 minutes, and 59 seconds. 1. From Apps, tap Clock > Timer. 2. Use the keypad and tap Hours, Minutes, and Seconds to set the length of the Timer. 3.
Page 77: Contacts
Contacts • Enter a name and other contact information. Store and manage your contacts. You can – Tap Add field to enter additional synchronize with personal accounts added to your entries. device. For more information, see Add an account – Tap Remove field to remove an entry.
Page 78 Edit a contact Share a contact When editing a contact, you can tap a field and Share a contact by using various sharing methods. change or delete information, or you can add more 1. From Apps, tap Contacts, and then tap a fields to the contact’s list of information.
Page 79 Import contacts Link or unlink contacts Your device can import contacts from an installed Consolidate contact information from multiple memory card (not included). sources into one contact by linking entries into a single contact. 1. From Apps, tap Contacts > More options >...
Page 80 Favorites Delete contacts When you mark contacts as favorites, they are easily Delete a single contact or multiple contacts. accessible from other apps. 1. From Apps, tap Contacts, and then touch and 1. From Apps, tap Contacts, and then tap a hold a contact to select it.
Page 81 Groups Add or remove group contacts You can use groups to organize your contacts. Add more contacts to a group, or remove contacts. From Apps, tap Contacts > Groups, and then Create a group tap a group. Create your own contact groups. To remove a contact, touch and hold a contact 1.
Page 82 Send an email to a group Delete a group Send an email to members of a group. Delete a group you have created. 1. From Apps, tap Contacts > Groups, and then 1. From Apps, tap Contacts > Groups, and then tap a group.
Page 83 Direct share Share content directly with your contacts from within any app. Once enabled, your frequent contacts are displayed in the Share window. From Apps, tap Settings > Advanced features > Direct share, and tap On/Off to enable. Apps...
Page 84: Email
Bcc fields. Learn how to create and send email messages. 3. Tap the Subject and Message fields to enter text. 1. From Apps, tap Samsung folder > Email > • Tap Attach to add files, images, audio, and Compose new email.
Page 85 From Apps, tap Samsung folder > Email. 1. From Apps, tap Samsung folder > Email. Tap a message to read and reply or forward it. 2. Tap Mailbox at the top left of the screen to...
Page 86 Remove email accounts Email accounts can be removed from your device. 1. From Apps, tap Samsung folder > Email. 2. Tap Mailbox > Settings. 3. Tap the account you want to remove. 4. Tap Remove, and confirm when prompted. Email settings Modify settings associated with using the Email app.
Page 87: Galaxy Apps
Galaxy Apps Find and download premium apps that are exclusive to Galaxy devices. A Samsung account is required to download from Galaxy Apps. From Apps, tap Samsung folder > Galaxy Apps. Apps...
Page 88: Gallery
Gallery View pictures Pictures stored on your device are viewable in the View, edit, and manage pictures and videos. Gallery app. The following categories allow you to organize your 1. From Apps, tap Gallery > Pictures. content: 2. Tap a picture to view it. Swipe left or right to Pictures: View pictures and videos in the order view other pictures or videos.
Page 89 Edit pictures – Set as Always On Display image: Set the picture as the background image for the Edit pictures stored on your device. Always On Display. 1. From Apps, tap Gallery > Pictures. – Show date and location tags: See date and 2.
Page 90 Play video Video enhancer Play videos stored on your device. Enhance the playback quality of your videos in any video app. 1. From Apps, tap Gallery > Pictures. 1. From Settings, tap Advanced features > 2. Tap a video to view it. Swipe left or right to view Video enhancer.
Page 91 Edit video Share pictures and videos Edit videos stored on your device. Share pictures and videos from the Gallery app. 1. From Apps, tap Gallery > Pictures. 1. From Apps, tap Gallery > Pictures. 2. Tap a video to view it. 2.
Page 92 Delete pictures and videos Screenshot options Delete pictures and videos stored on your device. 1. From Settings, tap Advanced features. 1. From Apps, tap Gallery. 2. Tap On/Off to enable each of the following: 2. Tap More options > Edit. • Smart capture: Capture an image of any scrollable areas of the screen that are 3. Tap pictures and videos to select them, or tap the...
Page 93: Google Apps
Google apps Gmail Send and receive email with Google’s web- Enjoy these apps from Google. Certain apps require a based email service. Google Account. Visit google.com to learn more. Visit support.google.com/mail to learn more. Chrome ™ Browse the Internet with Chrome Google bring your open tabs, bookmarks, and Find online content with tools that learn...
Page 94 Maps Play Music Get directions and other location-based Play music and audio files on your device. information. You must enable location Visit support.google.com/music to learn services to use Google Maps. For more more. information, see Location on page 129. Play Store Visit support.google.com/maps to learn...
Page 95: Internet
For more information, visit samsung.com/us/ support/owners/app/samsung-internet Quick menu 1. From Apps, tap Samsung folder > Internet. Access common features of your browser. 2. Tap the address field, enter the web address, and Quick menu for the following options: then tap Go on the keyboard.
Page 96 Open a Bookmark Use tabs to view multiple web pages at the same Quickly launch a web page from the Bookmarks time. page. 1. From Apps, tap Samsung folder > Internet. 1. From Apps, tap Samsung folder > Internet. 2. Tap Tabs >...
Page 97 View a web page that has been saved. Pages viewed in Secret mode are not listed in your browser history or search history, and leave no traces 1. From Apps, tap Samsung folder > Internet. (such as cookies) on your device. Secret tabs are a 2.
Page 98 To turn off Secret mode: 1. From Apps, tap Samsung folder > Internet. 2. Tap Tabs > Turn off secret mode. Internet settings Modify settings associated with using the Internet app. 1. From Apps, tap Samsung folder > Internet. 2. Tap More options >...
Page 99: Memo
Memo Browse memos Browse notes you create. Use Memo to write and save notes. From Apps, tap Memo. 1. From Apps, tap Memo. Browse note entries by swiping up or down. 2. Tap Create and type a note. Available options To search for a note, tap Search.
Page 100: Messages
Messages 3. Tap the Enter message field to enter a message. Learn how to send and receive text messages (SMS) Attach: Add images, audio, and more to • and multimedia messages (MMS). your message. 1. From Apps, tap Messages > Compose.
Page 101 Send SOS messages View Messages Send a message with your location to designated From Apps, tap Messages, and then tap a contacts when you are in an emergency situation. message to view it. 1. From Settings, tap Advanced features > Send To play an audio or video attachment, tap SOS messages, and then tap On/Off to enable Play.
Page 102 Message search Emergency alerts Search through your messages by using the search Emergency alerts notify you of imminent threats and feature. other situations. There is no charge for receiving an Emergency alert message. 1. From Apps, tap Messages > Search. 1.
Page 103: My Files
View and manage files stored on your device, following groups: including images, videos, music, and sound clips. Recent files: View recently accessed files. 1. From Apps, tap Samsung folder > My Files. – This option displays if one or more files have 2. Tap a category to view the relevant files or...
Page 104 My Files options Use My Files options to search, edit, clear file history, and more. From Apps, tap Samsung folder > My Files. The following options are available: Search: Search for a file or folder. More options: – Get more space: View storage information for your device.
Page 105: Phone
Phone Devices and software are constantly evolving —the illustrations you see here are for reference only. Apps...
Page 106 Make a call Make a call from Recents Make a call from a Home screen. All incoming, outgoing, and missed calls are recorded in the Call log. 1. From Apps, tap Phone. 1. From Apps, tap Phone. 2. Enter a number on the keypad and tap Call.
Page 107 Direct calls Decline a call Call the contact whose call log, message, or contact You can choose to decline an incoming call. If you details are currently on the screen by bringing the are using an app, a pop-up screen is displayed for device close to your ear.
Page 108 Actions while on a call Decline with a message You can choose to decline an incoming call with a You can adjust call volume, switch to a headset or text message response. speaker, and even multitask while on a call. On the incoming call screen, drag Send message Adjust the call volume upward and select a message.
Page 109 Switch to headset or speaker Multitask Listen to the call using the speaker or through a If you exit the call screen to use another app, your ® Bluetooth headset (not included). active call is indicated in the Status bar. Speaker to hear the caller using the To return to the call screen: speaker.
Page 110 Call log Save a contact from a recent call The numbers of the calls you have dialed, received, or Use recent call information to create a contact or missed are stored in the Call log. update your Contacts list. 1. From a Home screen, tap Phone.
Page 111 Block a number Delete call records To delete Call log entries: By adding a caller to your Block list, future calls from this number are sent directly to your voicemail, and 1. From a Home screen, tap Phone. messages are not received. 2.
Page 112 Speed dial Make a call with Speed dial You can assign a shortcut number to a contact for You can make a call using Speed dial. speed dialing their default number. 1. From a Home screen, tap Phone. 1. From a Home screen, tap Phone.
Page 113 Emergency calls 1. Drag Phone upward to open the call screen. You can dial the emergency telephone number in 2. Tap Emergency call to display the Emergency your region regardless of the phone’s cellular service dialer. status. If your phone is not activated, you can only 3. Enter the emergency telephone number (911 in make an emergency call.
Page 114 Voicemail Optional calling services Use your phone’s voicemail feature. If available with your mobile service plan, the following calling services are supported. For information on setting up voicemail, see Set up your voicemail on page 14. Place a multi-party call 1.
Page 115 Wi-Fi calling Phone settings Make calls over Wi-Fi when you are connected to a These settings allow you to modify settings Wi-Fi network. Contact your wireless service provider associated with the Phone app. for details. 1. From a Home screen, tap Phone >...
Page 116: Samsung Gear
Samsung Gear Connect your device to your Samsung Gear using this application. For more information, visit samsung.com/ us/support/owners/app/samsung-gear. From Apps, tap Samsung folder > Samsung Gear. Apps...
Page 117: Samsung Health
Health, and read and accept the terms and Caution: The information gathered from this device, conditions. Samsung Health, or related software is not intended 2. Set up your health profile and goals. for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease.
Page 118 Before you start exercising Shortness of breath with mild exertion or at rest, Although the Samsung Health application is a great or when lying down or going to bed; companion to your exercise routine, it is always best Ankle swelling, especially at night;...
Page 119: Samsung Pay
It is accepted almost anywhere you can swipe or tap your credit card. A Samsung account is Note: Make sure the NFC feature is enabled on your required.
Page 120 Simple Pay Use gift cards with Samsung Pay Use Simply Pay to access Samsung Pay from the Purchase, send, and redeem gift cards from an Lock Screen, Home screen, or Always On Display. expanding selection of your favorite retailers. To view the list of supported banks and gift card 1.
Page 121: Samsung
Samsung+ Plus help The plus icon is at the bottom of every screen to Samsung+ allows you to access live customer provide you quick access to the help you need. support, view device diagnostics, and learn about your registered Samsung devices. For support, visit 1.
Page 122: Smartthings
Home: Register your Samsung devices and view customized cards. Note: Non-Samsung connected device errors or defects are not covered by the Samsung warranty; Diagnostics: View storage, connection speed, and contact the non-Samsung device manufacturer for battery levels for your device.
Page 123: S Voice
S Voice Speak commands to perform operations on your device, and speak criteria for searches and other operations. 1. From Apps, tap Samsung folder > S Voice. 2. Speak a command. Apps...
Page 124: Settings
Settings Learn about your mobile device’s special features.
Page 125: Access Settings
Access Settings Search for Settings If you are not sure exactly where to find a certain There are a couple of ways to access your device setting, you can use the Search feature. settings. 1. From Settings, tap Search. From a Home screen, swipe up to access Apps, and then tap Settings.
Page 126: Connections
Connections Manage connections between your device and a variety of networks and other devices.
Page 127: Wi-Fi
Wi-Fi Manually connect to a Wi-Fi network Connect your device to a Wi-Fi network. Connect your device to a Wi-Fi network that is 1. From Settings, tap Connections > Wi-Fi, and hidden. then tap On/Off to turn on Wi-Fi. 1. From Settings, tap Connections >...
Page 128: Wi-Fi Preferences
Wi-Fi preferences • Wi-Fi control history: View devices that have turned your Wi-Fi on or off. Customize advanced Wi-Fi services. • Hotspot 2.0: Connect automatically to Wi-Fi 1. From Settings, tap Connections > Wi-Fi, and access points that support Hotspot 2.0. then tap On/Off to turn on Wi-Fi.
Page 129: Wi-Fi Direct
Wi-Fi Direct Share files with Wi-Fi Direct Wi-Fi Direct uses Wi-Fi capability to share data Share files with another device using Wi-Fi Direct. between devices. A Wi-Fi network connection is not 1. From an app, tap Share. required. – or – 1. From Settings, tap Connections >...
Page 130: Disconnect From Wi-Fi Direct
Disconnect from Wi-Fi Bluetooth Direct Bluetooth allows you to pair your device to another Bluetooth-enabled device. Once a pairing is created, Disconnect your device from a Wi-Fi Direct device. the devices continue to recognize their partnership 1. From Settings, tap Connections > Wi-Fi > and exchange information without having to re-enter Wi-Fi Direct.
Page 131: Rename A Paired Device
Rename a paired device Share files with Bluetooth Rename a paired device to make it easier to Use Bluetooth to transfer information to a paired recognize. device. 1. From Settings, tap Connections > Bluetooth, 1. From an app, tap Share. and then tap On/Off to turn on Bluetooth.
Page 132: Unpair From A Bluetooth Device
Unpair from a Bluetooth Data usage device View your current mobile and Wi-Fi data usage. When you unpair from a Bluetooth device, the two From Settings, tap Connections > Data usage. devices no longer recognize each other. To connect again, you have to pair the devices. Enable Data saver 1.
Page 133: Monitor Mobile Data
Monitor mobile data Monitor Wi-Fi data Enable mobile data to access the Internet through View your Wi-Fi data usage and set restrictions for your mobile network. Wi-Fi networks. From Settings, tap Connections > Data usage. From Settings, tap Connections > Data usage. The following options are available: The following options are available: Mobile data: Enable mobile data services.
Page 134: Airplane Mode
Airplane mode Android Beam Share content to another NFC-capable device by Airplane mode disconnects your device from all touching the backs of the devices. networks and turns off connectivity features. 1. From Settings, tap Connections > NFC and 1. From Settings, tap Connections >...
Page 135: Tap And Pay
Tap and pay Mobile hotspot Use an NFC payment application to make payments Activate Mobile hotspot to allow other devices to use by touching your device to a compatible credit card your device’s Internet connection. reader. 1. From Settings, tap Mobile hotspot and 1. From Settings, tap Connections >...
Page 136: Change The Mobile Hotspot Password
Change the mobile Allowed devices list hotspot password Control which devices can connect to your Mobile hotspot. Change your Mobile Hotspot password. 1. From Settings, tap Mobile hotspot and 1. From Settings, tap Mobile hotspot and tethering > Mobile hotspot. tethering >...
Page 137: Configure Mobile Hotspot Settings
Configure mobile hotspot Timeout settings settings Automatically turn off Mobile hotspot if there are no connected devices. Manage your security and connecting settings. 1. From Settings, tap > Mobile hotspot and 1. From Settings, tap Mobile hotspot and tethering > Mobile hotspot. tethering >...
Page 138: Tethering
Tethering Mobile networks You can use tethering to share your device’s Internet Control your device’s access to networks and mobile connection with a computer. data service. 1. From Settings, tap Mobile hotspot and From Settings, tap Connections > Mobile tethering. networks.
Page 139: Location
Location • Bluetooth scanning: Allow apps to scan for and connect to nearby devices automatically Some apps may require one or more location through Bluetooth, even when Bluetooth is services be turned on for full functionality. turned off. 1. From Settings, tap Connections >...
Page 140: Location Services
Location services Nearby device scanning Location services store and use your device’s most recent location data. Google apps can use this data Scan for nearby devices to connect to and set them to improve your search results based on places that up easily.
Page 141: Connect To A Printer
Connect to a printer MirrorLink Connect your device to a printer on the same Wi-Fi Mirror your device’s display on your car’s network. entertainment and information screen using a USB connection. 1. From Settings, tap Connections > More To use this feature, your car system must support connection settings >...
Page 142: Virtual Private Networks
Virtual Private Manage a VPN Networks Use the VPN settings menu to edit or delete a VPN connection. Set up and manage your Virtual Private Networks 1. Tap Settings > Connections > More connection (VPNs). You must set a secured screen lock before settings >...
Page 143: Connect To A Vpn
Connect to a VPN Once you have set up a VPN connection, connecting to and disconnecting from a VPN is easy. 1. From Settings, tap Connections > More connection settings > VPN. 2. Tap a VPN, enter your log in information, and tap Connect.
Page 144: Sounds And Vibration
Sounds and vibration Configure the sounds and vibrations used to indicate notifications, screen touches, and other interactions.
Page 145: Sound Mode
Sound mode Easy mute Mute sounds and videos by covering the screen or Switch between sound modes, while preserving the turning over the device. individual sound settings you have made. From Settings, tap Advanced features > Easy From Settings, tap Sounds and vibration > mute, and tap On/Off to enable.
Page 146: Vibrations
Vibrations Volume Configure your device’s vibrations. Set the volume level for call ringtones, notifications, and other audio. 1. From Settings, tap Sounds and vibration. From Settings, tap Sounds and vibration > 2. Tap options to customize: Volume, and drag the sliders. • Vibrate while ringing: Set your device to Note: You can also use the Volume key to adjust vibrate in addition to ringing when you receive...
Page 147: Media Volume Limiter
Media volume limiter Ringtone Limit the maximum output of the device’s volume Choose from preset ringtones or add your own. while using headphones or Bluetooth speakers 1. From Settings, tap Sounds and vibration > (not included). Ringtone. 1. From Settings, tap Sounds and vibration > 2. Tap a ringtone to hear a preview and select it.
Page 148: Do Not Disturb
Do not disturb System sounds Set your device to mute all or some notifications and Set various other system sound options. sounds during specific time periods. From Settings, tap Sounds and vibration From Settings, tap Sounds and vibration > Touch sounds: Play tones when you touch or Do not disturb and configure the following: tap the screen to make selections.
Page 149: Key-Tap Feedback
Samsung keyboard is tapped. Equalizer: Choose an audio preset that is customized to different genres of music. Keyboard vibration: Enable vibrations when the Samsung keyboard is tapped. Advanced/Basic: Manually adjust various sound qualities. UHQ upscaler: Enhance the sound resolution of music and videos for a clearer listening experience.
Page 150: Separate App Sound
Separate app sound Tube Amp Pro: Simulate the soft timbre of a tube amplifier. You can choose to have an app play sound on a Concert hall: Simulate the reverb of a speaker or headphones separate from the rest of the concert hall.
Page 151: Notifications
Notifications Select which apps you want to receive alerts from. Alerts include notifications, sounds, and vibrations.
Page 152: Manage Notifications
Manage notifications Smart alert Allow or block notifications from apps and services. Set the device to vibrate when you pick it up to notify you about missed calls and messages. From Settings, tap Notifications. From Settings, tap Advanced features > To customize App icon badges, tap App icon Smart alert, and tap On/Off to enable.
Page 153: Display
Display Configure your display’s brightness, screen timeout delay, and other settings.
Page 154: Screen Off Settings
Screen off settings Screen brightness Customize when the screen turns off. Adjust the screen brightness to suit your surroundings or personal preference. You may also 1. From Settings, tap Display. want to adjust screen brightness to conserve battery 2. Tap an option to customize: power.
Page 155: Blue Light Filter
Blue light filter Font and screen zoom Use the Blue light filter at night to help you sleep You can set the screen zoom level and the font size better. You can set a schedule to automatically turn and style. this feature on and off.
Page 156: Screen Quality
Screen quality LED indicator Customize the screen mode to match your viewing Light up the LED indicator when charging, voice preferences. recording, or receiving notifications. From Settings, tap Display to configure an From Settings, tap Display > LED indicator to option: enable the feature.
Page 157: One-Handed Mode
One-handed mode Change the screen layout to accommodate operating your device with one hand. 1. From Settings, tap Advanced features > One-handed mode. 2. Tap On/Off to enable the following: • Gesture: Swipe up diagonally from either bottom corner to reduce the display size. • Button: Press the Home key three times in quick succession to reduce the display size.
Page 158: Device Maintenance
Device maintenance View the status of your device’s battery, storage, and memory. You can also automatically optimize your device’s system resources.
Page 159: Quick Optimization
Quick optimization Battery The quick optimization feature improves device View how battery power is used for device activities. performance through the following actions: From Settings, tap Device maintenance > Identifying apps that use excessive battery power Battery for options: and clearing unneeded items from memory. Battery usage: View power usage by item.
Page 160: Performance Mode
Performance mode Storage Optimize your device’s performance features to best View the device memory and usage. Mount, unmount, fit your usage. or format an optional memory card (not included). From Settings, tap Device maintenance > From Settings, tap Device maintenance > Performance mode.
Page 161: Mount A Memory Card
Mount a memory card Remove a memory card When you install an optional memory card, it is Warning: To prevent damage to information stored automatically mounted (connected to the device) and on the memory card, unmount the card before prepared for use. However, should you unmount the removing it from the device.
Page 162: Format A Memory Card
Format a memory card Memory Warning: When formatting an SD card, you should Check the amount of available memory. You can back up your music and photo files that are stored close background apps and reduce the amount of on the card because formatting the SD card deletes memory you are using to speed up your device.
Page 163: Language And Input
Language and input Default keyboard You can select a default keyboard for your device’s Configure your device’s language and input settings. menus and keyboards. Additional keyboards can be Change the device downloaded from the Google Play store. language 1. From Settings, tap General management >...
Page 164: Google Voice Typing
Google Voice typing • Offline speech recognition: Download and install speech recognition engines, allowing Speak rather than type your text entries using you to use voice input while not connected to Google Voice typing. the network. 1. From Settings, tap General management > • Block offensive words: Hide search results Language and input.
Page 165: Physical Keyboards
Physical keyboards Autofill service Customize options when you have a physical Save time entering information using autofill keyboard connected to your device (sold separately). services. 1. From Settings, tap General management > 1. From Settings, tap General Management > Language and input. Language and input.
Page 166: Text-To-Speech Options
2. Under Pointer speed, drag the slider to the right Preferred engine: Choose either the to go faster or to the left to go slower. Samsung or Google Text-to-speech engine. Settings for options. Language: Select a default language. Speech rate: Set the speed at which the text is spoken.
Page 167: Date And Time
Date and time Report diagnostic information By default, your device receives date and time information from the wireless network. Outside of This feature sends diagnostic information about your network coverage, you can set the date and time device when you are having technical problems. manually.
Page 168: Reset
Reset Reset network settings You can reset Wi-Fi, mobile data, and Bluetooth Reset device and network settings. You can also settings with Reset network settings. reset your device to its factory defaults. 1. From Settings, tap General management > Reset settings Reset >...
Page 169: Factory Data Reset
Factory data reset Warning: If you reset your Google Account password, it can take 24 hours for the password reset to sync You can reset your device to factory defaults, erasing with all devices registered to the account. all data from your device. Before resetting your device: This action permanently erases ALL data from the 1. Verify that the information you want to keep has...
Page 170: Factory Reset Protection
Google Account username and password. Caution: Before shipping your device back to Samsung or taking it to your nearest Samsung- authorized service center, you should remove your Google Account before resetting the device back to factory settings.
Page 171: Auto Restart
Auto restart From Settings, tap System updates for the following options: Optimize your device by restarting it automatically at set times. Any unsaved data will be lost when the Download updates manually: Check for device restarts. software updates. Download updates automatically: Download 1. From Settings, tap General management >...
Page 172: Lock Screen And Security
Lock screen and security Secure your device and protect your data with Lock screen and security settings.
Page 173: Screen Lock Types
Screen lock types 2. Tap On/Off to enable showing notifications on the lock screen. The following options are The various Screen lock types offer high, medium, or available: no security. Choose from the following: Swipe, • Hide content: Enable to hide the content of Pattern, PIN, Password, and None.
Page 174: Biometric Locks
Biometric locks Secure lock settings: Customize your secure lock settings. A secure screen lock is required The following biometric lock types are available: for this feature. Fingerprint scanner: Use fingerprint recognition to unlock the screen. For more information, see Fingerprint scanner on page 36.
Page 175: Lock Screen And Aod Settings
Lock screen and AOD Google Play Protect settings Configure app safety checks from Google Play. 1. From Settings, tap Lock screen and security > Configure display settings for the Lock screen. Google Play Protect. From Settings, tap Lock screen and security 2.
Page 176: Find My Device
Find My Device Security update Protect your device from loss or theft. You need to Check the date of the last security software update. sign in to your Google Account to use this feature. From Settings, tap Lock screen and security > 1. From Settings, tap Lock screen and security >...
Page 177: Samsung Pass
Settings, tap Lock screen and security > Samsung Pass. Private mode. 2. Follow the prompts to sign in to your Samsung 2. Tap On/Off to enable Private mode. account and add your biometric data. 3. Follow the prompts to learn about and set up Private mode.
Page 178: Secure Folder
App permission monitor Lock your private content and apps to enhance security. You must sign in to your Samsung account Get notified when permissions you select are being in order to use Secure Folder. You must also set a used by apps running in the background.
Page 179: Secure Startup
Secure startup View passwords Protect your device by requiring a numeric PIN, Display password characters briefly as you type pattern, or password to be entered before it starts them. up. You must have a secured screen lock for this From Settings, tap Lock screen and security >...
Page 180: Security Update Service
– Automatic updates can also be limited to only when your device is connected to a Wi-Fi network. Send security reports: Use Wi-Fi to send security reports to Samsung for threat analysis. Lock screen and security...
Page 181: Credential Storage
Credential storage Advanced security settings Manage your security certificates. You can disable or remove certificates. Use these options to configure advanced security From Settings, tap Lock screen and security > settings. Other security settings for the following options: From Settings, tap Lock screen and security > Storage type: Select a storage location for Other security settings for the following credential contents.
Page 182 Notification access: View the applications that can access notifications you receive on your device. Do not disturb permission: View which apps have permission to change the Do not disturb settings. Lock screen and security...
Page 183: Accounts
Accounts Set up and manage accounts, including your Google Account, Samsung account, email, and social networking accounts.
Page 184: Samsung Cloud
2. Tap one of the account types. Samsung Cloud. 3. Follow the prompts to enter your credentials and If a Samsung account has not been added, set up the account. follow the prompts to add one. Tap Auto sync data to enable automatic 2. Once a Samsung account is configured, you...
Page 185: Account Settings
Account settings Remove an account Each account has its own set of settings. In addition, You can remove accounts from your device. you can configure common settings for all accounts 1. From Settings, tap Cloud and accounts > of the same type. Accounts >...
Page 186: Backup And Restore
From Settings, tap Cloud and accounts > Samsung account Backup and restore for options: Enable backup of your information to your Samsung Back up my data: Enable back up of account. application data, Wi-Fi passwords, and other settings to Google servers.
Page 187: Google Settings
Google settings Configure your device’s Google settings. Available options depend on your Google account. From Settings, tap Google, and select an option to customize. Accounts...
Page 188: Accessibility
Accessibility Accessibility services are special features that make using the device easier for those with certain physical disabilities. For more information about Accessibility for Samsung products, please contact us at accessibility@sea.samsung.com.
Page 189: Vision
High contrast keyboard: Adjust the size of the Voice Assistant: Give spoken feedback to Samsung keyboard and change its colors to assist blind and low-vision users. increase the contrast between the keys and Voice Assistant help: View help on using Voice the background.
Page 190: Hearing
Mute all sounds: Turn off all notifications and audio for privacy. Hearing aids: Improve the sound quality for use with hearing aids. Samsung subtitles (CC): Use Samsung subtitles with multimedia files when available. Accessibility...
Page 191: Dexterity And Interaction
Google subtitles (CC): Use Google subtitles Easy screen turn on: Turn on the screen with multimedia files when available. without having to press any buttons. Left/right sound balance: Use the slider to set Touch and hold delay: Select a time interval the left and right balance when using a stereo for this action.
Page 192: More Accessibility Settings
More accessibility Notification reminder: Beep at set intervals to remind you of any unread notifications. settings Answering and ending calls: Select shortcuts Customize additional accessibility features for your for answering and ending calls. device. Single tap mode: Dismiss or snooze alarms, From Settings, tap Accessibility calendar events, and timer alerts, and answer...
Page 193: Other Settings
Other settings Configure features on your device that make it easier to use.
Page 194: Help
1. From Settings, tap Advanced features > Accessories. 2. Tap Fast wireless charging to enable the feature. Manage game features Automatically arrange all your games in one place. For more information on Game Launcher, visit samsung.com/us/support/owners/app/game-launcher. Other settings...
Page 195: Device Assistance App
Device assistance app Dual messenger Device assistance apps help you by gathering Use two separate accounts for the same app. information from the screen currently shown. 1. From Settings, tap Advanced features > 1. Tap Settings > Apps > More options > Dual messenger.
Page 196: About Phone
About phone View information about your device, including current status, legal information, hardware and software versions, and more. 1. From Settings, tap About phone, and then view your phone number, model number, serial number, and IMEI information. 2. Tap additional items to view more information about your device.
Page 197: Getting Help
Getting help Videos Visit samsung.com/spsn to learn more. Smart Simulator Visit samsungsimulator.com to learn more. Tips and Tricks Visit samsung.com/us/support/tips to learn more. Samsung Care Visit samsung.com/us/support to learn more. Getting help...
Page 198: Legal
Legal View legal information for your device.
Page 199: Legal Information
1-800-SAMSUNG English: samsung.com/us/Legal/Phone-HSGuide (726-7864) and providing the applicable information. For complete terms and conditions that bind you and Spanish: samsung.com/us/Legal/Phone-HSGuide-SP Samsung, refer to the “Arbitration Agreement” Tablet: section of the Terms & Conditions, included with the English: samsung.com/us/Legal/Tablet-HSGuide Product. Spanish: samsung.com/us/Legal/Tablet-HSGuide-SP...
Page 200: Intellectual Property
End User License Agreement: English: samsung.com/us/Legal/SamsungLegal- All Intellectual Property, as defined below, owned by EULA4 or which is otherwise the property of Samsung or its respective suppliers relating to the Product, including Spanish: samsung.com/us/Legal/SamsungLegal- but not limited to, accessories, parts, or software...
Page 201: Open Source Software
Except as set forth in the Standard Limited Warranty Open source software that accompanies the Product, the purchaser takes the product “as is”, and Samsung makes no express Some software components of this product, including or implied warranty of any kind whatsoever with but not limited to ‘PowerTOP’...
Page 202: Modification Of Software
Samsung Knox is Samsung’s security platform and is construed to create an express or implied warranty a mark for a Samsung device tested for security with of any kind whatsoever with respect to the Product. enterprise use in mind. Additional licensing fee may In addition, Samsung shall not be liable for any be required.
Page 203 Your device has been tested in a controlled Follow these tips carefully to prevent damage to the environment and shown to be water and dust device. resistant in certain circumstances (meets Any device which uses accessible compartments requirements of classification IP68 as described by or ports that can be opened, should have these the international standard IEC 60529 –...
Page 204 Warning! Liquid other than fresh water may enter immediately and dry it thoroughly with a clean, soft cloth. Failure to rinse the device in fresh the device faster. Failure to rinse the device in fresh water and dry it as instructed may cause the device water and dry it as instructed may cause the device to suffer from operability or cosmetic to suffer from operability or cosmetic issues.
Page 205: Restricting Children's Access To Your Mobile Device
©2018 Samsung Electronics America, Inc. Samsung, Samsung Galaxy, Multi Window, Samsung Gear, access to your mobile Samsung Health, Samsung Pay, and Smart Switch are device all trademarks of Samsung Electronics Co., Ltd. Your device is not a toy. Do not allow children to play...
Page 206 The actual available capacity of the internal memory is less than the specified capacity because the operating system and default applications occupy part of the memory. The available capacity may change when you upgrade the device. Please check with your service provider to verify qualifying services/features.

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