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Samsung iDCS500 User Manual
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Samsung iDCS500 User Manual

Idcs500 digital communication system
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SAMSUNG
iDCS500
DIGITAL COMMUNICATION SYSTEM
iDCS Keyset

User Guide

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  • Page 1: User Guide

    SAMSUNG iDCS500 DIGITAL COMMUNICATION SYSTEM iDCS Keyset User Guide...
  • Page 2 Publication Information Samsung Telecoms reserves the right without prior notice to re- vise information in this publication for any reason. Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.
  • Page 3 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 (factory name, address) declare under our sole responsibility that the product Digital Keyphone System "iDCS500" to which this declaration relates is in conformity with RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC...
  • Page 4 Note for Users Outside the UK In order to provide as much information as possible on the features and functions of Samsung Digital Keysets, it has been necessary to include some details which are relevant to users in the UK only.

  • Page 5: Table Of Contents

    Samsung iDCS500 CONTENTS THINGS YOU SHOULD KNOW-----------------------------1 YOUR iDCS500 SYSTEM ----------------------------------------------------- 1 YOUR KEYSET--------------------------------------------------------------------1 CALL INDICATIONS --------------------------------------------------------------2 SPEAKERPHONE----------------------------------------------------------------3 VOLUME CONTROLS-----------------------------------------------------------3 HOT KEYPAD----------------------------------------------------------------------3 KEYSET STATUS INDICATOR ---------------------------------------------- 3 SYSTEM TONES (UK)---------------------------------------------------------- 4 SELECTING FEATURES USING DISPLAY MENUS ---------------- 4 SYSTEM ACCESS CODES -------------------------------------------------- 5...
  • Page 6 Samsung iDCS500 CALL PROCESSING------------------------------------------ 17 SYSTEM HOLD------------------------------------------------------------------ 17 EXCLUSIVE HOLD ------------------------------------------------------------- 17 REMOTE HOLD ----------------------------------------------------------------- 17 HOLD RECALL------------------------------------------------------------------- 18 CONSULTATION HOLD------------------------------------------------------- 18 RETRIEVING CALLS HELD AT ANOTHER EXTENSION -------- 18 TRANSFERRING CALLS----------------------------------------------------- 19 TRANSFER WITH CAMP-ON ---------------------------------------------- 20 CALL WAITING ------------------------------------------------------------------ 20...
  • Page 7 Samsung iDCS500 CONVENIENCE FEATURES ------------------------------ 42 DO NOT DISTURB (DND) ---------------------------------------------------- 42 ONE-TIME DND------------------------------------------------------------------ 42 MUTE -------------------------------------------------------------------------------- 42 BACKGROUND MUSIC------------------------------------------------------- 43 APPOINTMENT REMINDER/ALARM CLOCK------------------------ 43 ANSWERING THE DOORPHONE---------------------------------------- 44 CALLING THE DOORPHONE/ROOM MONITOR ------------------- 44 EXECUTIVE/SECRETARY HOTLINE ------------------------------------ 44 GROUP LISTENING------------------------------------------------------------ 45...
  • Page 8 Samsung iDCS500 ALARM REMINDER MESSAGES---------------------------------------- 60 ADDING EXTENDERS TO KEY ASSIGNMENTS ------------------ 60 LCR WITH CLEAR-------------------------------------------------------------- 62 CALLING LINE IDENTIFICATION PRESENTATION (CLIP)------ 62 SELECTING YOUR CLIP DISPLAY-------------------------------------- 62 VIEWING THE NEXT CLIP CALL------------------------------------------ 63 SAVING THE CLIP NUMBER ---------------------------------------------- 63...

  • Page 9: Things You Should Know

    Read this section carefully to provide yourself with a good understanding of how your keyset operates. There are two types of iDCS500 system, called ‘L’ and ‘M’ versions. Some features provided by one version may be different, or may not be available, to the other version.

  • Page 10: Call Indications

    Samsung iDCS500 the LOCAL key to get a local outside line. If Least Cost Routing (LCR) is used, pressing the LCR key will automatically select a pre-programmed C.O. line according to what digits are dialled. Each line in the system is num- bered—by default—beginning with 701, then 702, 703, etc.

  • Page 11: Speakerphone

    Samsung iDCS500 SPEAKERPHONE Pressing the ANS/RLS key will answer or release a call on the speaker- phone. Switching from the handset to the speakerphone is easy. Press the Speaker key and replace the handset. VOLUME CONTROLS iDCS series keysets use the Volume up and down (s and t) keys to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening.

  • Page 12: System Tones (Uk)

    Samsung iDCS500 • Outside Call Ring: • Recall Ring: • Message Waiting: • Do Not Disturb: SYSTEM TONES (UK) Internal Dial Tone—a continuous steady tone that indicates you can begin dialling. Ringback Tone—indicates the extension you dialled is ringing. Busy Tone—indicates the extension you dialled is busy.

  • Page 13: System Access Codes

    Samsung iDCS500 201:STN NAME CALL CALL Guides you through the options to make a call. OTHER Guides you through features other than making or answer- ing calls. Guides you through the options to answer calls. 1. Select one of the main menus, CALL, OTHER, or ANS using the appro- priate soft key.

  • Page 14: Idcs 28D Keyset Layout

    iDCS 28D Keyset Layout 32 CHARACTER DISPLAY Two lines with 16 characters each. 20 PROGRAMMABLE KEYS WITH TRI-COLOURED LIGHTS Used for CALL keys, internal calls, outside lines and many other system features. KEYSET STATUS INDICATOR Used to provide your keyset status. MICROPHONE For handsfree HOLD KEY...

  • Page 15: Idcs 18D Keyset Layout

    iDCS 18D Keyset Layout 32 CHARACTER DISPLAY Two lines with 16 characters each. 10 PROGRAMMABLE KEYS WITH TRI-COLOURED LIGHTS Used for CALL keys, internal calls, outside lines and many other system features. KEYSET STATUS INDICATOR Used to provide your keyset status. MICROPHONE For handsfree HOLD KEY...

  • Page 16: Idcs 8D Keyset Layout

    iDCS 8D Keyset Layout 32 CHARACTER DISPLAY Two lines with 16 characters each. SPEAKER For handsfree operation and ringing. 8 PROGRAMMABLE KEYS WITH TRI-COLOURED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One-Touch dialling and many other system features.

  • Page 17: Idcs 8S Keyset Layout

    iDCS 8S Keyset Layout SPEAKER For handsfree operation and ringing. 8 PROGRAMMABLE KEYS WITH TRI-COLOURED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One-Touch dialling and many other system features. HOLD KEY ANSWER/ RELEASE KEY –...

  • Page 18: Outside Calls

    Samsung iDCS500 OUTSIDE CALLS MAKING AN OUTSIDE CALL 1. Lift the handset and press an idle outside line key, line group key or dial a line access code to receive dial tone. To use the speakerphone, press an idle outside line key or line group key, or dial a line access code, to receive dial tone through the speaker.

  • Page 19: Answering An Outside Call

    SENDING A FLASH While on an outside call, press the programmed FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use (e.g. for nuisance calls). Note: Flash is not available on ISDN circuits.

  • Page 20: Busy Line Queuing With Callback

    2. Lift the handset or press the ANS/RLS key to answer, wait for dial tone and dial the telephone number or speed dial number again. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before dialling.

  • Page 21: Internal Calls

    Samsung iDCS500 INTERNAL CALLS CALLING OTHER EXTENSIONS 1. Dial the extension number or group number. 2. Wait for the party to answer. If you hear a brief tone burst instead of ring- back tone, the extension you called is set for Voice Announce or Auto Answer.

  • Page 22: Busy Extension Callback

    Samsung iDCS500 2. To finish the call, replace the handset or press the ANS/RLS key. Note: To set Voice Announce mode, see the section “Customising Your Keyset”. AUTO ANSWER MODE When another extension calls you, your keyset will sound a brief attention tone and then automatically answer the call.

  • Page 23: Busy Extension Camp-On

    Samsung iDCS500 Repeat step 2 for each Callback you wish to cancel. You can use the Vol- ume keys to scroll through and select the extension numbers to cancel. Note: If the Hot Keypad feature is turned off, you must first lift the handset or press the Speaker key before dialling.

  • Page 24: Calling Your System Operator

    Samsung iDCS500 CALLING YOUR SYSTEM OPERATOR § Dial the appropriate system code to call your system operator or group of operators. This is normally 0 or 9. § If you want to call a specific operator, dial that person’s extension num- ber.

  • Page 25: Call Processing

    Samsung iDCS500 CALL PROCESSING SYSTEM HOLD § When you are connected to a call, press the HOLD key. The call will go on hold and flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.

  • Page 26: Hold Recall

    Samsung iDCS500 HOLD RECALL If you leave a call on hold longer than the system hold timer, it will recall your extension. The key that the call appears on will have a slow flashing amber light. Your keyset status indicator also flashes amber for hold recalls.

  • Page 27: Transferring Calls

    Samsung iDCS500 If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling. TRANSFERRING CALLS You can transfer a call from your extension to another number in one of two ways.

  • Page 28: Transfer With Camp-On

    Samsung iDCS500 TRANSFER WITH CAMP-ON When you are transferring a call to another extension and you receive a busy signal, you may camp the call on to the extension. Simply hang up when you hear the busy signal. The called party will be alerted that a call is waiting for them.

  • Page 29: Conference Calls

    Samsung iDCS500 CONFERENCE CALLS You may connect up to five parties (you and four others)—in any combination of outside lines and extensions—in a conference call, in any order. 1. While engaged in a conversation with the first party, press the CONF key or CONF soft key.

  • Page 30: Forwarding Calls

    FORWARDING CALLS You can forward your calls to another extension, group of extensions or an external telephone number. If you have any FWRD keys programmed, use these to activate forwarding. A steady red light reminds you what forward condition is activated. Otherwise, use the following procedures to set forward conditions for your keyset.

  • Page 31: Forward Busy

    Samsung iDCS500 The extension that receives a forwarded call can transfer the call back to the forwarding extension. This is useful when you are expecting an important call but you do not wish to be disturbed by other calls. When an extension keyset is in Forward All mode and there is no FWD ALL key, the Transfer key will light to indicate that Forward All has been set and calls to this extension have been transferred els ewhere.

  • Page 32: Forward Dnd

    Samsung iDCS500 iDCS Keyset User Guide If you want a specific extension’s calls forwarded to your station (‘Remote Call Forward’): 1. Dial 605 followed by the desired extension number. 2. Hang up when you receive confirmation tone (or LCD message).

  • Page 33: Network Call Forwarding

    Samsung iDCS500 Note: External Call Forward will cancel all other call forwarding conditions set. If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling. CANCELLING CALL FORWARDING When you set any forward condition at your keyset—except Forward DND—...

  • Page 34: Call Forward Options

    Samsung iDCS500 CALL FORWARD NO RESPONSE (CFNR) To forward calls to a station in another system on your network when you are unavailable to take a call: Lift the handset and dial 60 When you receive confirmation tone, hang up.

  • Page 35: Extension Call Pickup

    Samsung iDCS500 (Note: If you selected option 6, dial the access code and external num- ber and press the right soft key to move the cursor.) 4. Dial 1 to set forwarding (YES) Press the Volume keys to select YES (Note: Selecting NO will turn off the forwarding option selected) 5.

  • Page 36: Established Call Pickup ('L' Version Systems Only)

    Samsung iDCS500 ESTABLISHED CALL PICKUP (‘L’ VERSION SYSTEMS ONLY) To pick up an established call in progress at a single line extension (SLT) connected to a modem on your PC, y keyset. on your Press the EP key for the SLT and the call is automatically transferred to your keyset.

  • Page 37: Dialling Features

    (see the section You Should Know” SPEED DIALLING You can dial a pre-programmed telephone number stored in the system-wide speed dial list of numbers (500–999) or from your personal list of speed dial numbers (00–49, see Programming Personal Speed Dial Numbers, 1.
  • Page 38 Samsung iDCS500 4. Dial the telephone number to be stored (18 digits maximum). The number can include *, # and other special digits (see below). 5. Press the Transfer key to store the number. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling.

  • Page 39: One-Touch Speed Dialling

    Samsung iDCS500 For example, if you program a speed dial number with the phone number 9- [0121]728765, when you later dial this speed dial number the display shows ****728765. Note: When programming an outside number, enter the access code (e.g. 9 or 0) before you press E to hide any digits.

  • Page 40: Manual Retry With Redial

    If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling. The saved telephone number is stored in memory until you save a nother. Redial does not apply to internal calls.

  • Page 41: Pulse To Tone Changeover

    Samsung iDCS500 § When you hear a busy signal, press the RETRY key. The system will reserve the line and automatically redial the same num- ber for you. You will hear the call being made through the speaker. The microphone is muted.

  • Page 42: Paging And Messaging

    Samsung iDCS500 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through keyset speakers: 1. Lift the handset. 2. Press the PAGE key (or select the PAGE soft key in the OTHER menu). Dial 55. 3. Dial the desired zone number 1, 2, 3 or 4.

  • Page 43: All Page

    Samsung iDCS500 ALL PAGE To page all designated keysets and external speakers at the same time: 1. Lift the handset. 2. Press the PAGE key (or select the PAGE soft key in the OTHER menu). Dial 55. 3. Press the key, or press the PAGE (ALL) key if assigned.
  • Page 44 Samsung iDCS500 3. Replace the handset when finished. 4. Lift the handset and make a page announcement as described above (example: “Call for John Smith, park two”). To Retrieve a Parked Call from Orbit: Press the PARK key and dial the announced orbit number (0–9).

  • Page 45: Message Waiting Indications

    Samsung iDCS500 MESSAGE WAITING INDICATIONS You can inform another station user that you wish to speak with them by leaving a message waiting indication at their keyset. Other users may leave message waiting indications at your keyset. SETTING A MESSAGE WAITING INDICATION...
  • Page 46 Samsung iDCS500 ber. Your Message key LED and keyset status indicator will stop flash- ing. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling.

  • Page 47: Programmed Messages

    Samsung iDCS500 PROGRAMMED MESSAGES When you plan to be away from your phone for any length of time, you can leave a programmed station message on your phone’s display (e.g. “In a Meeting”). Display keysets calling you will also see this message. The mes- sage may also contain instructions for callers to follow.

  • Page 48: Advanced Programmed Messages

    Samsung iDCS500 SETTING A MESSAGE IF NO KEYS ARE PROGRAMMED § Dial 48 followed by a message code 01–30. If you want to select a message indicating that you will be returning to your desk at a specific time or date, refer to Advanced Programmed Messages, below.
  • Page 49 Samsung iDCS500 Use the Volume keys to scroll through the programmed message op- tions. SETTING AN ADVANCED MESSAGE 1. With the handset on-hook, dial Transfer 115. 2. Dial a message code (26-30) or press the Volume keys to select a message.

  • Page 50: Convenience Features

    Samsung iDCS500 CONVENIENCE FEATURES DO NOT DISTURB (DND) Use this feature when you want to block incoming calls to your keyset. You will still be able to make outgoing calls while in DND mode. § While on-hook, press the DND key (the key LED turns on).

  • Page 51: Background Music

    Samsung iDCS500 The key will light red. (Lower case ‘mute’ is displayed in the LCD.) 2. To resume speaking, press the MUTE key (or mute soft key). The key LED turns off. (Upper case ‘MUTE’ is displayed in the LCD.)

  • Page 52: Answering The Doorphone

    Samsung iDCS500 ANSWERING ALARMS When the alarm rings, you will hear a series of short rings, repeated three times, and ‘ALARM REMINDER’ is displayed in the LCD. § Lift the handset to answer the alarm. If you do not, the alarm will alert you two more times at 5-minute intervals.

  • Page 53: Group Listening

    Samsung iDCS500 Either extension user can press the BOSS key to make a voice call to the other extension. This will override any DND set at the other extension. The key will light red when the other extension is in use.

  • Page 54: Locking Your Keyset

    Samsung iDCS500 ACCT KEY WITH NO EXTENDER During any outside call, press the ACCT key. Enter the 3-digit account code bin number. Your conversation will not be interrupted. ACCT KEY WITH EXTENDER ‘000’ During any outside call, press the ACCT key.

  • Page 55: Off-Hook Voice Announcing (Ohva)

    Samsung iDCS500 1. While on-hook, press the Transfer key and dial 100. 2. Dial your 4-digit extension passcode. 3. Dial 1 to set the keyset to Locked Out Dial 2 to set the keyset to Locked All. 4. Press the Transfer key to store your selection.

  • Page 56: Ohva Block

    Samsung iDCS500 Note: If you are voice announcing to an extension close to you, use the handset to avoid an echo effect. You cannot announce to single line telephones. RECEIVING OHVA CALLS If you receive an off-hook voice announcement, you will hear the announce- ment in the handset receiver or over the keyset speaker while you are talking on your current call.

  • Page 57: In Group / Out Of Group

    Samsung iDCS500 iDCS Keyset User Guide IN GROUP / OUT OF GROUP If your keyset is assigned to a station ring group, you can remove your key- set from the group (and re-enter it later). While you are out of the group, you can receive calls to your extension number but not calls to the group number.

  • Page 58: Customising Your Keyset

    Samsung iDCS500 iDCS Keyset User Guide CUSTOMISING YOUR KEYSET AME BGM If you are using Answering Machine Emulation (AME), this feature selects whether you will hear your personal greeting or Background Music (BGM) while callers are listening to your personal greeting. A BGM source must be selected for this to work.

  • Page 59: Change Your Passcode

    Samsung iDCS500 CHANGE YOUR PASSCODE By default, your extension passcode is 1234. You can change this passcode to any 4-digit number. You may be required to do this in order to use some special features. 1. While on-hook, dial Transfer 101.

  • Page 60: Headset Operation

    Samsung iDCS500 HEADSET OPERATION When using a headset, you press the ANS/RLS key to answer and release calls. You can switch between handset mode and headset mode easily. 1. While on-hook, dial Transfer 110. 2. Dial 021 to use the headset or 020 to use the handset. (Or use the soft keys and Volume keys to select the option in the display.)

  • Page 61: Rejoining A Page

    Samsung iDCS500 REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle. To enable this feature: 1. While on-hook, dial Transfer 110. 2. Dial 051 to turn this feature on or 050 to turn it off. (Or use the soft keys and Volume keys to select the option in the display.)

  • Page 62: Caller Id Review All ('L' Version Systems Only)

    Samsung iDCS500 iDCS Keyset User Guide CALLER ID REVIEW ALL (‘L’ VERSION SYSTEMS ONLY) This feature allows you to review Caller ID information for calls sent to your station. This list is up to fifty calls on a first in, first out basis. The list in- cludes calls that you answered and calls that rang your station but that you did not answer.

  • Page 63: Display Features

    Samsung iDCS500 DISPLAY FEATURES DISPLAY MENUS Keyset display menus are discussed briefly at the start of this guide (in the section “Things You Should Know.”) There are a number of menus available depending on the activity of your keyset, i.e. making calls, receiving calls, operating features and so on.

  • Page 64: Setting Extension Names

    Samsung iDCS500 Outside and internal calls ringing to an extension group will display “CALL FOR XXX” where XXX is the extension group number (e.g. 501). This allows you to answer calls directed to your group in a different way to calls directed to your extension.

  • Page 65: Call Log

    Samsung iDCS500 Press the “A” key to toggle between upper and lower case letters. (Refer to Programming Personal Speed Dial Numbers tures” for the position of the “A” key on your keyset.) 3. Press the Transfer key to store the name.

  • Page 66: Personal Speed Dial Names

    Samsung iDCS500 PERSONAL SPEED DIAL NAMES Each personal speed dial number you create can have a name of up to 11 characters assigned to it. This name is used to select the speed dial bin when you use the Dial by Directory feature (see below). To program speed dial names: 1.

  • Page 67: Call Duration Timer

    CALL DURATION TIMER The system can be set to time outside calls automatically. A few seconds after you dial a telephone number, the timer will appear in the display. (It ap- pears immediately for incoming calls.) See Auto Timer, below.

  • Page 68: Alarm Reminder Messages

    Samsung iDCS500 ALARM REMINDER MESSAGES You can use the appointment reminder/alarm feature (refer to the section “Convenience Features”) and create a 16-character reminder message. When the alarm rings, your message will appear instead of the normal ‘ALARM REMINDER’ message. To program reminder messages: 1.

  • Page 69: Text Messaging

    Samsung iDCS500 3. Enter the key extender. The following table shows the keys which can be assigned extenders, and the range of values allowed for each key ac- cording to system type. NAME BOSS Boss and Secretary Directory Direct Pickup...

  • Page 70: Lcr With Clear

    When you are making an outside call using Least Cost Routing (LCR) and you dial an incorrect digit, you can press the CLEAR soft key and reenter the telephone number. You do not need to redial the access code for LCR again. CALLING LINE IDENTIFICATION...

  • Page 71: Viewing The Next Clip Call

    Samsung iDCS500 VIEWING THE NEXT CLIP CALL In the event that you have a call waiting or a camped-on call at your keyset, you can display CLIP information associated with the call. Either the CLIP name or number will show in the display depending on your CLIP display se- lection (see above).

  • Page 72: Reviewing Past Clip Calls

    Samsung iDCS500 From an idle keyset: 1. Press the INQIRE key. Press the Scroll key and then the OTHER soft key. Press the Scroll key again and select INQIRE from the CLIP menu. 2. Dial the trunk number. 3. You can now answer the call by pressing the ANS soft key.
  • Page 73 Samsung iDCS500 2. If you have entries in your review list, the oldest call will be shown first. 3. You can now press CLEAR to clear this entry. Press the NND soft key to view more information about this call.

  • Page 74: Add-On Module

    Samsung iDCS500 ADD-ON MODULE The 64- or 14-button add-on module (AOM) is used when you need more pro- grammable keys. The extra programmable keys are used exactly like those on your keyset. They can be programmed to be DSS keys, C.O. line (DTS) keys, one-touch speed dial keys, and so on.
  • Page 75 Samsung iDCS500 iDCS Keyset User Guide 64 BUTTON AOM -- PROGRAMMABLE KEYS WITH RED LEDs Used to call stations directly, to indicate busy conditions of other stations, for One-Touch dialling and many other system features. – 67 –...

  • Page 76: Personal Speed Dial Numbers

    Samsung iDCS500 iDCS Keyset User Guide PERSONAL SPEED DIAL NUMBERS (Print these pages for each keyset user to complete with their pe rsonal details) CODE NAME TELEPHONE NUMBER – 68 –...
  • Page 77 Samsung iDCS500 iDCS Keyset User Guide – 69 –...
  • Page 78 Samsung iDCS500 iDCS Keyset User Guide – 70 –...

  • Page 79: System Access Codes

    Samsung iDCS500 SYSTEM ACCESS CODES iDCS500 telephone systems have the following preset (default) feature a c- cess codes. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.
  • Page 80 Samsung iDCS500 Changed System Access Codes Please enter the feature access codes configured for your system if different from the default codes shown in the table above. CODE FEATURE Retrieve parked calls Put calls on and take calls off hold...
  • Page 81 Samsung Telecoms (U.K.) Limited Brookside Business Park, Greengate, Middleton, Manchester M24 1GS Tel: 0161 655 1100 Fax: 0161 655 1166...

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