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Information and Troubleshooting Guide
Home Monitoring Camera
HomeHawk WINDOW
KX-HNC500
Model No.
Thank you for purchasing a Panasonic product.
Please read this document before using the unit and save it for future reference.
For assistance, please visit our Web site:
http://shop.panasonic.com/support for customers in the U.S.A.
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Table of Contents
Troubleshooting
Related Manuals for Panasonic HomeHawk WINDOW
Summary of Contents for Panasonic HomeHawk WINDOW
- Page 1 Home Monitoring Camera HomeHawk WINDOW KX-HNC500 Model No. Thank you for purchasing a Panasonic product. Please read this document before using the unit and save it for future reference. For assistance, please visit our Web site: http://shop.panasonic.com/support for customers in the U.S.A.
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Page 2: Table Of Contents
How do I access the User’s Guide? ......3 Replacing double-sided tape ........29 Part names and functions ..........4 Warranty ................31 Replacement accessories ..........7 Installation alignment ............7 About this system .............. 8 Privacy and rights of portrait .......... 8 Security cautions............... -
Page 3: How Do I Access The User's Guide
Support User’s Guide Start the app and then tap Note: • You can also access the User’s Guide at the web page listed below. https://panasonic.net/cns/pcc/support/homehawk/manual2/ • Microsoft Windows Internet Explorer 8 and earlier versions are not supported. ® ® ®... -
Page 4: Part Names And Functions
art names and functions Room side LOCK lever Used to lock/unlock the suction cup. LOCK pin microSD card slot See page 7, 26 Removal tab Used to help pull off the SETUP button suction cup from windows. RESET button LED indicator See page 6 MAC address Power Jack... - Page 5 Double-sided tape (2 sets) Window side Used to adhere the camera to a window for a longer period than the suction cup. Lens Cover Suction cup Used to adhere the camera to a window. Slot brackets Place to attach the double-sided tape. AC adaptor Cable clips 1 pcs...
- Page 6 LED indicator Status • No power • LED indicator is turned off * Yellow Not registered to your wireless router (usually for initial setup) or signal level is good * blinking slowly Initial setup is being performed using WPS on your router Green •...
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Page 7: Replacement Accessories
eplacement accessories Accessory item Part number AC adaptor PNLV251-1Z Double-sided tape PNHS1987Z Cable clip PNZSAHNC500W Suction cup PNYSAHNC500W LOCK pin PNDF1275Z nstallation alignment Installation location cautions • The camera may not be able to be installed to areas on the glass of windows that are uneven or have fi lm, etc. -
Page 8: About This System
To the maximum • Do not use the default password continuously. extent permitted by applicable law‚ Panasonic Change it to your own setting and set new one will not be held responsible for any damage periodically. -
Page 9: For Your Safety
Confirm that smoke corresponding app from your mobile device. has stopped emitting and contact us at http://shop.panasonic.com/support • This product may be used in ways that violate the privacy or publicity rights of others. You are •... -
Page 10: For Best Performance
2.412 GHz – 2.462 GHz tape for long periods. Periodically replace them 5.180 GHz – 5.320 GHz with new parts. 5.500 GHz – 5.720 GHz or best performance 5.745 GHz – 5.825 GHz • Do not use the product in Healthcare facilities if Product location/avoiding noise any regulations posted in the area instruct you •... - Page 11 other forms of powerful light such as halogen lights on the mobile device based on surroundings such for long periods of time. (This may damage the as lighting‚ brightness. image sensor.) • Dirty windows and window screens affect the • Do not place heavy objects on top of the camera image quality.
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Page 12: Fcc And Other Information
Notice CAUTION: Any changes or modifications not expressly approved • • by the party responsible for compliance could void the user’s authority to operate this device. • • NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device‚ pursuant to Part 15 of the FCC Rules. - Page 13 cause interference to nearby TVs and VCRs. To Use only the power cord indicated in this minimize or prevent such interference‚ this device document. should not be placed near or on top of a TV or VCR. If SAVE THESE INSTRUCTIONS interference is experienced‚...
- Page 14 PORTFOLIO LICENSE FOR THE PERSONAL AND NON- registered trademarks owned by Bluetooth SIG‚ COMMERCIAL USE OF A CONSUMER TO (i) ENCODE Inc.‚ and any use of such marks by Panasonic VIDEO IN COMPLIANCE WITH THE AVC STANDARD Corporation is under license.
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Page 15: Specifications
pecifications Camera field of view: Diagonal 150° Standards: IEEE 802.11a/b/g/n microSD card * Type: microSDHC card (4 GB – 32 GB)‚ Wireless LAN: microSDXC card (64 GB – 1 TB) Frequency range: 2.412 GHz – 2.462 GHz (channels Speed: Class10‚ or UHS Speed Class 1 or higher 1 –... -
Page 16: Troubleshooting (Initial Setup By Selecting "Bluetooth")
roubleshooting (Initial setup by selecting “Bluetooth”) Problem LED color Cause Solution When initial setup The camera’s If the LED indicator is blinking in red‚ unplug the camera and then plug LED indicator is is performed using it in again‚ check the following causes and solutions‚ and then try again blinking in red. - Page 17 Problem LED color Cause Solution When initial setup The camera’s LED The “Isolation” • Sometimes when the “Isolation” function is performed using indicator is lit in function on the is enabled‚ the camera will not be able to Bluetooth‚ the blue.
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Page 18: Troubleshooting (Initial Setup By Selecting "Wps")
roubleshooting (Initial setup by selecting “WPS”) What is WPS? WPS is a function of wireless routers that is used to easily connect wireless devices to wireless routers. A WPS button on a wireless router indicates that it has the WPS function. (Depending on the type of wireless router‚... - Page 19 Problem LED color Cause Solution When initial setup The camera’s LED The camera is not in • Follow the on-screen instructions‚ and press SETUP indicator is lit in is performed WPS mode. and hold the button on the camera yellow. SETUP until the LED indicator starts blinking (about 5 using WPS‚...
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Page 20: Troubleshooting (Connection)
roubleshooting (Connection) Problem Cause Solution The LED indicator is The camera is out of range of your • Confirm that your wireless router is powered blinking in red. wireless router. on and wired correctly‚ and then move the camera closer to your wireless router. I cannot connect while You are using a public wireless •... -
Page 21: Troubleshooting (Sensors)
• The camera’s sensor features are not designed to be used in situations that require high reliability. We do not recommend use of the sensor features in these situations. • Panasonic takes no responsibility for any injury or damage caused by the use of the camera’s sensor features. Visual sensor to detect motion The camera can detect motion by recognizing changes in the areas that are visible to the camera. - Page 22 Visual sensor to detect a person The camera can detect people in the areas that are visible to the camera. The camera can detect people in the following ranges. • Vertical detection range: 63° • Horizontal detection range: 121° Note: •...
- Page 23 Can I select areas for detection? HomeHawk Settings Camera Settings Start the app and then tap...
- Page 24 Detection Set Detection Area → Check the color of the areas on the screen to see where the camera’s motion detection features are triggered. Adjust the detection area as necessary by enabling and disabling detection for the desired areas. Example: Note: •...
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Page 25: Cleaning The Suction Cup
Remove the cover from the camera and then Wipe the suction cup with a wet wipe. take the camera off the window. STEP 1 STEP 2 Note: • For additional information, refer to our Web site: https://shop.panasonic.com/HHvideo6... -
Page 26: Replacing The Suction Cup
eplacing the suction cup Remove the cover from the camera, place the Pull out the LOCK pin from the LOCK lever using a camera on a flat surface, and then lift up the LOCK paper clip or similar object. lever. - Page 27 Lift up the camera to remove the suction cup from While pulling the removal tab through the opening the camera. in the camera, lower the camera onto the replacement suction cup.
- Page 28 With the LOCK lever in the unlocked position, insert the LOCK pin through the holes in the LOCK lever and the suction cup. Note: • For additional information, refer to our Web site: https://shop.panasonic.com/HHvideo5...
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Page 29: Replacing Double-Sided Tape
eplacing double-sided tape Remove the cover from the camera and then Rotate the slot brackets from side to side and then take the camera off the window. pull them off the window. • Remove the old tape from the window or slot bracket. - Page 30 Insert the slot brackets into the camera. Attach the replacement double-sided tape. Note: • For additional information, refer to our Web site: https://shop.panasonic.com/HHvideo4...
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Page 31: Warranty
If your product does not work properly because of a defect in materials or workmanship‚ Panasonic Corporation of North America (referred to as “the warrantor”) will‚ for the length of the period indicated on the chart below‚ which starts with the date of original purchase (“warranty period”)‚... - Page 32 Troubleshooting section. If your product is not working properly. . . Visit our Web site: http://shop.panasonic.com/support • FAQ and troubleshooting hints are available. For your future reference We recommend keeping a record of the following information to assist with any repair under warranty.