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Dell G7 15 7500 Service Manual
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Dell G7 15 7500 Service Manual

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Dell G7 15 7500
Service Manual
Regulatory Model: P100F
Regulatory Type: P100F001
June 2020
Rev. A00

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Summary of Contents for Dell G7 15 7500

  • Page 1 Dell G7 15 7500 Service Manual Regulatory Model: P100F Regulatory Type: P100F001 June 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Safety instructions.................................6 Electrostatic discharge—ESD protection.......................... 7 ESD field service kit ................................7 Transporting sensitive components............................ 8 After working inside your computer............................ 8 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................
  • Page 4 Graphics-card fan................................38 Removing the graphics-card fan..........................38 Installing the graphics-card fan............................39 Power-adapter port................................40 Installing the power-adapter port..........................40 Removing the power-adapter port..........................41 Power button with optional fingerprint reader........................ 42 Removing the power button with optional fingerprint reader................. 42 Installing the power-button board with optional fingerprint reader................ 43 Light bar....................................45 Removing the light bar..............................45 Installing the light bar..............................
  • Page 5 Display panel power rail built-in self-test (L-BIST)....................84 Display panel built-in self-test (LCD-BIST)........................ 85 Outcome..................................85 Flashing BIOS (USB key)..............................86 Flashing the BIOS................................86 Backup media and recovery options..........................86 WiFi power cycle................................. 86 Flea power release................................87 Chapter 6: Getting help and contacting Dell..................88 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #1 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
  • Page 10 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image I/O board Palm-rest and M2x4 keyboard assembly Finger-print reader Palm-rest and M2x2.5 keyboard assembly Graphics-card fan System board and M2x4 palm-rest and keyboard assembly Graphics card-processor System board M2x2 thermal shield cover G-key...

  • Page 11: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 12 Steps 1. Remove the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover at the side where the hinges are located; doing so may damage the base cover.

  • Page 13: Installing The Base Cover

    3. Starting from the top-right corner, use a plastic scribe to pry the base cover and to release the base cover from the tabs. Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
  • Page 14 Steps 1. Connect the battery cable to the system board, if the battery had been previously disconnected. Removing and installing components...

  • Page 15: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 16: Installing The Battery

    Steps 1. Disconnect the battery cable from the system board, if it is not previously disconnected. 2. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 3. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 17: Coin-Cell Battery

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 18: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery cable from the system board. 2. Remove the coin-cell battery cable from the routing guide and under the speaker cable. 3. Using a plastic scribe, peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 19: Rear Cover

    Steps 1. Adhere the coin-cell battery to the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable under the speaker cable and through the routing guides. 3. Connect the coin-cell battery cable to the system board. Next steps 1. Install the base cover.

  • Page 20: Installing The Rear Cover

    Steps 1. Remove the three screws (M2x4) that secure the rear cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M1.6x4) that secure the rear cover to the system board. 3. Push the rear cover away from the system board and lift it off the palm-rest and keyboard assembly. Installing the rear cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 21: Rear-Cover Bracket

    Steps 1. Slide the rear cover toward the system board. 2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x4) that secure the rear cover to the palm-rest and keyboard assembly. 4.

  • Page 22: Installing The Rear-Cover Bracket

    Steps 1. Remove the four screws (M2x5) that secure the rear-cover bracket to the system board. 2. Lift the rear-cover bracket off the system board. Installing the rear-cover bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the rear-cover bracket and provides a visual representation of the installation procedure.

  • Page 23: Display Assembly

    Steps 1. Align the screw holes on the rear-cover bracket with the screw holes on the system board. 2. Replace the four screws (M2x5) that secure the rear-cover bracket to the system board. Next steps 1. Install the rear cover. 2.
  • Page 24 Removing and installing components...
  • Page 25 Steps 1. Open the latch and disconnect the display cable from the system board. 2. Remove the screw (M2x4) that secures the display cable to the palm-rest and keyboard assembly. 3. Flip the computer over. 4. Remove the eight screws (M2.5x5) that secure the display-assembly hinges to the palm-rest and keyboard assembly. 5.

  • Page 26: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure. Removing and installing components...
  • Page 27 Removing and installing components...

  • Page 28: Wireless Card

    Steps 1. Align the tabs on the hinges with the slots on the palm-rest and keyboard assembly and place the display assembly on the palm-rest and keyboard assembly. 2. Align the screw holes on the palm-rest and keyboard assembly with the screw holes on the right and the left display-assembly hinges. 3.

  • Page 29: Installing The Wireless Card

    Steps 1. Remove the screw (M2x4) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 30 Steps 1. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless- card slot. 2. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2.

  • Page 31: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive.

  • Page 32: Installing The M.2 2230 Solid-State Drive

    3. Remove the screw (M2x4) that secures the solid-state drive to the system board. 4. Slide and lift the solid-state drive off the system board. Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2...

  • Page 33: Removing The M.2 2280 Solid-State Drive

    NOTE: Adhere the tape to secure the solid-state drive thermal bracket to the system board, if applicable. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid-state drive Prerequisites 1.

  • Page 34: Installing The M.2 2280 Solid-State Drive

    Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive.

  • Page 35: Memory Modules

    Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1.

  • Page 36: Processor Fan

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly at an angle, into the memory-module slot. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 37: Installing The Processor Fan

    Steps 1. Remove the two screws (M2x4) that secure the processor fan to the system board and the palm-rest and keyboard assembly. 2. Disconnect the processor-fan cable from the system board. 3. Lift the processor fan off the palm-rest and keyboard assembly. Installing the processor fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 38: Graphics-Card Fan

    Steps 1. Align the screw holes on the processor fan with the screw holes on the system board and the palm-rest and keyboard assembly. 2. Connect the processor-fan cable to the system board. 3. Replace the two screws (M2x4) that secure the processor fan to the system board and the palm-rest and keyboard assembly. Next steps 1.

  • Page 39: Installing The Graphics-Card Fan

    Steps 1. Remove the two screws (M2x4) that secure the graphics-card fan to the system board and the palm-rest and keyboard assembly. 2. Disconnect the graphics-card fan cable from the system board. 3. Lift the graphics-card fan off the palm-rest and keyboard assembly. Installing the graphics-card fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 40: Power-Adapter Port

    Steps 1. Align the screw holes on the graphics-card fan with the screw holes on the system board and the palm-rest and keyboard assembly. 2. Connect the graphics-card fan cable to the system board. 3. Replace the two screws (M2x4) that secure the graphics-card fan to the system board and the palm-rest and keyboard assembly. Next steps 1.

  • Page 41: Removing The Power-Adapter Port

    Steps 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port through the routing guides on the heat sink. 3. Connect the power-adapter port cable to the system board. 4. Align the screw hole on the power-adapter bracket with the screw hole on the palm-rest and keyboard assembly. 5.

  • Page 42: Power Button With Optional Fingerprint Reader

    Steps 1. Remove the screw (M2X2.5) that secures the power-adapter port bracket to the palm-rest and keyboard assembly. 2. Lift the power-adapter port bracket off the palm-rest and keyboard assembly. 3. Disconnect the power-adapter port cable from the system board. 4.

  • Page 43: Installing The Power-Button Board With Optional Fingerprint Reader

    About this task The following image indicates the location of the power button with optional fingerprint reader and provides a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the power button with optional fingerprint reader cable from the connector on the I/O board. 2.
  • Page 44 Steps 1. Align the screw holes on the optional finger-print reader with the screw holes on the palm-rest and keyboard assembly. 2. Replace the screw (M2x2.5) that secures the optional fingerprint reader to the palm-rest and keyboard assembly. NOTE: Apply sufficient torque when tightening the screw (M2x2.5) to avoid damaging the screw thread. 3.

  • Page 45: Light Bar

    Light bar Removing the light bar Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the light bar and provides a visual representation of the removal procedure. Steps 1.

  • Page 46: I/O Board

    Steps 1. Align the light bar with the slots on the palm-rest and keyboard assembly. 2. Connect the light-bar cable to the system board and close the latch to secure the cable. Next steps 1. Install the battery. 2. Install the base cover.

  • Page 47: Installing The I/O Board

    Steps 1. Open the latch and disconnect the fingerprint-reader cable from the I/O board. 2. Open the latch and disconnect the I/O cable from the I/O board. 3. Remove the two screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 48: Heat Sink

    Steps 1. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O-board cable to the I/O board and close the latch to secure the cable. 4.

  • Page 49: Installing The Heat Sink

    Steps 1. Disconnect the power-adapter port cable from the system board and remove it from the routing guides on the heat sink. 2. In reverse sequential order (as indicated by the numbers on the heat sink), loosen the eight captive screws that secure the heat sink to the system board.
  • Page 50 Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated by the numbers on the heat sink), tighten the eight captive screws that secure the heat sink to the system board.

  • Page 51: G Key

    G key Removing the G key Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear cover. 4. Remove the rear-cover bracket. 5. Remove the processor fan. 6. Remove the graphics-card fan.

  • Page 52: Installing The G Key

    Installing the G key Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the G key and provides a visual representation of the installation procedure. Steps 1.

  • Page 53: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.

  • Page 54: Installing The System Board

    5. Keyboard-backlight cable 6. Light-bar cable 7. Speaker cable 8. Coin-cell battery cable 9. G-key cable The following images indicate the location of the system board and provide a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x4) that secure the USB Type-C bracket to the system board. 2.
  • Page 55 NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 56 Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the G-key cable to the system board and close the latch. 4.

  • Page 57: Speakers

    12. Follow the procedure in After working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the coin-cell battery. 5. Remove the rear cover.

  • Page 58: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 59: Installing The Touchpad

    2. Remove the base cover. 3. Remove the battery. 4. Remove the rear cover. 5. Remove the rear-cover bracket. 6. Remove the wireless card. 7. Remove the M.2 2280 solid-state drive M.2 2230 solid-state drive. 8. Remove the memory modules. 9.
  • Page 60 Steps 1. Slide and insert the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Slide the touchpad under the clips so that it is seated firmly in place. 2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 61: Keyboard

    8. Install the rear cover. 9. Install the battery. 10. Install the base cover. 11. Follow the procedure in After working inside your computer. Keyboard Removing the keyboard Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.

  • Page 62: Folding The Keyboard Cable

    Steps 1. Remove the 41 screws (M1.2x2.5) that secure the keyboard bracket to the palm-rest and keyboard assembly. 2. Lift the keyboard bracket and keyboard off the palm-rest and keyboard assembly. Folding the keyboard cable About this task The following image provides a visual representation of folding the keyboard cable. Removing and installing components...

  • Page 63: Installing The Keyboard

    Steps 1. Place the keyboard on a flat and clean surface. 2. Using the alignment lines on keyboard bracket and keyboard cable, fold the keyboard cable as shown in the images. NOTE: Ensure that the QR code on the keyboard cable is facing up before connecting it to the system board. 3.
  • Page 64 Steps Fold the keyboard cable. 2. Align the screw holes on the keyboard and keyboard bracket with the screw holes on the palm-rest and keyboard assembly. 3. Replace the 41 screws (M1.2x2.5) that secure the keyboard bracket to the palm-rest and keyboard assembly. Next steps 1.

  • Page 65: Palmrest

    Palmrest Removing the palmrest Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the coin-cell battery. 5. Remove the rear cover. 6. Remove the rear-cover bracket. 7. Remove the display assembly.

  • Page 66: Installing The Palmrest

    Installing the palmrest Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palmrest and provides a visual representation of the installation procedure. Steps Place the palmrest on a clean and flat surface. Next steps 1.
  • Page 67 20. Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 68: Chapter 3: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 69: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 70: One Time Boot Menu

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 3. System setup options Overview Dell G7 7500 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 71 Table 3. System setup options (continued) Overview Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size.
  • Page 72 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu. Default: Always Except Internal HDD Expert Key Management Enable Custom Mode Enables or disables the PK, KEK, db, and dbx security key databases to be...
  • Page 73 Table 7. System setup options—Display menu Display Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Default: 50 Brightness on AC power Sets the screen brightness when the computer is running on AC power. Default: 0 Touch Screen Enables or disables the touch screen for the OS.
  • Page 74 By default, Optimized is selected. USB Wake Support Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 75 Table 10. System setup options—Security menu (continued) Security Default: ON Clear Enables or disables the computer to clear the PTT owner information, and returns the PTT to the default state. Default: OFF TPM State Enables or disables the TPM. This is the normal operating state for the TPM when you want to use its complete array of capabilities.
  • Page 76 Table 11. System setup options—Passwords menu (continued) Passwords Default: OFF Minimum Characters Sets the minimum number of characters allowed for passwords. Default: 04 Password Bypass Password Bypass When enabled, the system and the hard drive passwords are prompted when the computer is powered on from the Off state.
  • Page 77 Auto OS Recovery Threshold setup option. Default: ON Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. By default, 2 is selected. Table 13. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the computer.
  • Page 78 Table 14. System setup options—Keyboard menu (continued) Keyboard By default, 1 minute is selected. OROM Keyboard Access Enables or disables the option to enter Option ROM configuration screens via hotkeys during boot. By default, Enabled is selected. OROM Keyboard Access Table 15.
  • Page 79 Table 16. System setup options—Virtualization menu (continued) Virtualization Enable Intel VT for Direct I/O Enables or disables the computer to perform Virtualization Technology for Direct I/O (VT-d). VT-d is an Intel method that provides virtualization for memory map I/O. Default: ON Table 17.

  • Page 80: System And Setup Password

    Table 18. System setup options—System Logs menu (continued) System Logs By default, Keep is selected. Power Event Log Clear POWER Event Log Select keep or clear Power events. By default, Keep is selected. System and setup password Table 19. System and setup password Password type Description System password...

  • Page 81: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 82: Chapter 5: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 83: Built-In Self-Test (Bist)

    Table 20. LED codes (continued) Diagnostic light codes Problem description Memory or RAM (Random-Access Memory) failure Invalid memory installed System-board or chipset error Display failure LCD power rail failure. Coin-cell battery failure PCI, video card/chip failure Recovery image not found Recovery image found but invalid Power-rail failure System BIOS Flash incomplete...

  • Page 84: System Board Built-In Self-Test (M-Bist)

    System board built-in self-test (M-BIST) About this task Steps 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a failure with the system board. 3.

  • Page 85: Display Panel Built-In Self-Test (Lcd-Bist)

    Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3. The display panel begins to display a solid color, or cycling through different colors. NOTE: The sequence of colors may very due to different display panel vendor.

  • Page 86: Flashing Bios (Usb Key)

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 87: Flea Power Release

    Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been disconnected from the system board.

  • Page 88: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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