Table of Contents
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Quick Start & Troubleshooting
Safety and Comfort ...................................................... 4
Safety Precautions ................................................ 4
Health Precautions ................................................ 5
Getting to Know your Computer.................................. 6
Control Devices (Keyboard/Touchpad)................. 6
Touchscreen (optional).......................................... 7
Volume Controls.................................................... 8
Remote Control (optional)..................................... 9
Your Computer's Drives ........................................ 9
Power Supply ...................................................... 11
Ports and Connectors.......................................... 12
Turning your Computer ON or OFF..................... 13
Upgrading your Computer.................................. 15
Using Windows and your Software............................ 16
Welcome Center .................................................. 16
Internet Security Offer........................................ 16
Gateway Recovery Management........................ 17
Your Computer's Documentation ....................... 18
Playing Multimedia Files ..................................... 19
Social Networks (optional) .................................. 21
Copyright ©2010. All Rights Reserved.
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First steps on the Net.................................................. 21
Protecting your computer................................... 21
Choose an 'Internet Service Provider'................. 21
Network connections .......................................... 22
Surf the Net! ........................................................ 24
Safe Computing........................................................... 26
Maintenance ........................................................ 26
Updates................................................................ 29
Security................................................................ 29
Windows Remote Assistance............................... 34
Diagnose & Repair....................................................... 35
Top Troubleshooting Cases................................. 35
Miscellaneous Troubleshooting........................... 39
Recovering your system ............................................. 46
To recover your system ...................................... 46
Returning to a previous system condition.......... 47
GWNB
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Table of Contents - 1
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Troubleshooting
Related Manuals for Acer NV5814U
Summary of Contents for Acer NV5814U
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Page 1: Table Of Contents
Quick Start & Troubleshooting Product Registration Important Information Computer Basics Safety and Comfort ... 4 Safety Precautions ... 4 Health Precautions ... 5 Getting to Know your Computer... 6 Control Devices (Keyboard/Touchpad)... 6 Touchscreen (optional)... 7 Volume Controls... 8 Remote Control (optional)... 9 Your Computer’s Drives ... -
Page 2: Product Registration
R OD U C T When using your computer for the first time, it is recommended that you immediately register it. This will give you access to some useful benefits, such as: • Faster service from our trained representatives • Membership in the Gateway community: receive promotions and participate in customer surveys •... -
Page 3: Important Information
MPOR TANT Thank you for purchasing a Gateway computer! This guide has been designed to introduce you to the features of your computer and assist in your computing experience. It will also help you maintain your computer and troubleshoot in case you encounter a problem. To make the most of your computer, Gateway recommends you perform the actions described below before you start working with your computer. -
Page 4: Computer Basics
AFETY AND OMFORT Safety Precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems. Computer Environment Make sure that the computer: • Is used on a stable surface, stand or table. A fall can seriously damage the computer. •... -
Page 5: Health Precautions
Unplug your computer from the wall outlet and refer servicing to qualified service personnel when: • the power cord or plug is damaged, cut or frayed, • liquid was spilled into the product, • the product was exposed to rain or water, •... -
Page 6: Getting To Know Your Computer
ETTING TO NOW YOUR Control Devices (Keyboard/Touchpad) Keyboard The keyboard is used to enter text or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your keyboard, please refer to InfoCentre. -
Page 7: Touchscreen (Optional)
Click one of the touchpad buttons to select or activate the command the cursor is pointing at. Ensure that you use a light touch on the touchpad surface. 1. Left-click to select the item under the pointer. Double-click to start the program under the cursor, or select an entire word when typing text. -
Page 8: Volume Controls
Virtual keyboard A virtual keyboard is available for text input while using a touchscreen. To open the virtual keyboard, tap the screen and then tap the Input Panel tab that appears on the left edge of the screen. When you open the virtual keyboard, it will appear on top of any open windows. -
Page 9: Remote Control (Optional)
Remote Control (optional) Enjoy all your favorite digital entertainment in one place with the easy-to-use Media Center (see page 19) and remote control! Installing the Remote Control and optional receiver Before starting Windows Media Center (see page 19), prepare the remote control. 1. - Page 10 Removing a card from an External Card Reader 1. Click on the Safely Remove Hardware icon in the Notification Area (next to the clock). 2. Click on Eject SD Card (or the name of the device). 3. Wait until a Safe to Remove Hardware message is displayed. 4.
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Page 11: Power Supply
✓ Keep the disc tray closed whenever you are not using the drive. Do not touch the optical lens in the drive, if the lens is dirty, the optical drive may not function correctly. ✓ Do not wipe the lens with a normal cloth. Use a cotton swab to gently clean the lens. ✓... -
Page 12: Ports And Connectors
✓ Certain battery types require maintenance to avoid a reduction in battery life. ✓ Do not leave your battery in direct sunlight. Extreme temperatures can affect the performance of your battery. It’s best to use and charge your battery at room temperatures. Replacing Batteries Battery packs can be removed and replaced. -
Page 13: Turning Your Computer On Or Off
Note: It is not possible to use a PC Card device in an ExpressCard slot. eSATA - An eSATA port allows you to connect a compatible external storage device (usually a hard disk drive) with a high-speed SATA connection. Display and Audio Ports VGA Port - Connect to a monitor with a VGA port. - Page 14 time by clicking on Start > Control Panel > User Accounts and Family Safety. To learn more about user account management, please see the section User Account Control on page 34. Turning your Computer OFF Make sure all applications are closed before you turn off your computer. Turning off your computer will ensure that a data is saved and it will use as little power as possible (there may be a small power drain to charge batteries), however your computer will take longer to start.
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Page 15: Upgrading Your Computer
Power Options The power options of Windows can control your computer’s power state and allow you to save energy. Depending on your needs, you can define the power scheme that suits you best. Three power saving modes are provided: Sleep, Hibernate and Hybrid sleep. Sleep Sleep effectively ’pauses’... -
Page 16: Internet And Software
NTERNET AND SING INDOWS AND YOUR Gateway computers include software to help you use your computer; the programs and categories available on your computer depend on the model purchased. Most of this software is ’pre-installed’ and ready to be used; however some software may be provided on a CD or DVD and must first be installed if you wish to use it. -
Page 17: Gateway Recovery Management
Gateway Recovery Management To prepare your computer for system recovery options, you should create a set of recovery discs as soon as possible. Recovery discs take some time to create, but for long-term reliability, the effort is worth it. Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. -
Page 18: Your Computer's Documentation
3. Insert a blank disc into the drive indicated in the Burn to list, then click Next. The first disc begins recording, and you can watch its progress on the screen. When the disc finishes recording, the drive ejects it. 4. -
Page 19: Playing Multimedia Files
The updates will be downloaded from Gateway and automatically installed on your computer. Your updated version of InfoCentre will contain detailed specific information on your computer’s configuration. The My Computer button contains all the technical information about your computer's components and useful tips on how to upgrade your computer. - Page 20 Note: If you have an Internet connection, the Guide (Electronic Program Guide) allows you to view a list of current TV shows. This shows channel and network information, as well as the title, description and scheduled broadcast time of shows. Cyberlink PowerDVD If your computer is equipped with a Blu-ray drive, you may watch Blu-ray movies with PowerDVD.
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Page 21: Social Networks (Optional)
Social Networks (optional) The Social Networks application allows you to quickly view your friends' updates, and make your own updates without leaving the desktop. You can recieve notifications and status updates directly to your desktop, using the sidebar to monitor multiple social networks (e.g. Facebook, YouTube and Flickr). -
Page 22: Network Connections
Cable A cable connection provides fast and ‘always-on’ Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are connected to the Internet. - Page 23 Wireless Adapter An internal wireless adapter is normally already installed in your computer. A button or controls in Windows allow you to activate or disactivate the adapter. Diagram of a working network 1. Access point/router 2. Desktop computer 3. Modem 4.
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Page 24: Surf The Net
Surf the Net! To surf the Internet, you need a program called an Internet browser. Internet Explorer provides an easy and secure web browsing experience. As soon as you have your Internet access installed and you are connected, click on the Internet Explorer shortcut located on the Windows desktop and take your Internet experience to a new level! Internet Explorer features The image below shows the Internet Explorer browser’s start page. - Page 25 manually organize your files. Google Desktop also helps you gather new information from the Internet with Sidebar and Google Gadgets, visually appealing mini-applications that can display anything such as your new email, the local weather forecast to personalized news. With Google Desktop, you get personalized information when you want it, right on your computer’s desktop.
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Page 26: Helpdesk
OMPUTING To make the most of your new computer and ensure it runs smoothly for a long time, you should use the programs below and regularly perform the actions described in this guide. Maintenance Recommended maintenance tasks There are several tasks you should perform periodically (about once per month) to ensure your computer stays in good health: Error Checking Using the Check Disk tool regularly prevents your system from getting unreliable and information getting lost. - Page 27 1. Perform a Disk Cleanup and close all open programs. 2. Click on Start > Computer. Right-click on the OS icon and select Properties. 3. Click on Tools and Defragment now... 4. Click on the volume you want to defragment and click on Defragment to start.
- Page 28 Windows System Restore. System Restore monitors the changes to your computer and automatically creates restore points to revert to a previous time if necessary. It can undo harmful changes to your computer and restore its settings and performance, while saving your personal data files (such as documents, browsing history, drawings, favorites, or emails).
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Page 29: Updates
1. Click on Restore my computer to an earlier time, and then click on Next. 2. Select from the calendar the date when the restore point was created and click on Next. All the restore points that were created on the selected date are listed by name in the list box to the right of the calendar. 3. - Page 30 Definitions What is a Virus? Malicious software, typically called ‘viruses’, are programs designed to infect and damage computers. Most viruses are transmitted over the Internet, emails or malicious Web sites. A typical virus will replicate and pass itself undetected to multiple computers. Other forms of nuisance, such as Trojan horses, worms or spam can infect your computer in various ways, using up resources or clogging up a network.
- Page 31 Protect your computer with security software. Several types of security software are necessary for basic online security. Security software essentials include firewall and antivirus programs. A firewall is usually your computer's first line of defense-it controls who and what can communicate with your computer online. You could think of a firewall as a sort of "policeman" that watches all the data attempting to flow in and out of your computer on the Internet, allowing communications that it knows are safe and blocking "bad"...
- Page 32 ✓ Pay attention to privacy policies on Web sites and in software. It is important to understand how an organization might collect and use your personal information before you share it with them. ✓ Guard your email address. Spammers and phishers sometimes send millions of messages to email addresses that may or may not exist in hopes of finding a potential victim.
- Page 33 Windows Firewall Windows has a firewall that protects your computer when connected to the Internet. It stops programs from accessing the Internet without your permission. Certain program need access to the Internet to function properly, or even function at all. If this is the case, you will usually be asked to allow access when you install a program, or the first time you use it.
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Page 34: Windows Remote Assistance
User Account Control The User Accounts control panel can help prevent unauthorized changes to your computer. User Accounts will ask you for permission or an administrator password before performing actions that could potentially affect your computer's operation or that change settings that affect other users. -
Page 35: Diagnose & Repair
& R IAGNOSE EPAIR We all experience problems with our computer from time to time... Before calling the Customer Contact Centre, please read the following. This troubleshooting guide will help you diagnose and solve some common problems. Please note that the solutions proposed in either one of the cases below may not be limited to that specific case and may be used to solve other computer issues. - Page 36 A screen saver may be active. 1. Press a key to reactivate the display. 2. If you wish to change the screen saver properties: a. Close all open programs, with the exception of Windows. b. Right-click on an empty spot on the Windows desktop. c.
- Page 37 Check InfoCentre to learn more about your computer. Don’t forget to download your InfoCentre updates! Caution: You should only open your computer if you are an advanced user, or if you are asked to do so by a qualified Gateway technician. The screen freezes when the Gateway logo displays When the computer starts, it first performs a test of all system requirements.
- Page 38 Uninstall software. If your computer does not function correctly after you have installed new programs, try uninstalling them. Click on Start > Control Panel > Programs > Programs and Features. Go back to previous restore point with Windows System Restore (see page 28). Disconnect or remove additional devices.
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Page 39: Miscellaneous Troubleshooting
Go back to previous restore point with System Restore. System Restore monitors the changes to your computer and automatically creates restore points to revert to a previous time if necessary. It can undo harmful changes to your computer and restore its settings and performance, while saving your personal data files (such as documents, browsing history, drawings, favorites, or emails). - Page 40 second set of cursor keys (on "full-sized" keyboards), or they revert to normal letter keys (on certain compact keyboards). My touchpad does not work 1. Your computer may feature a Touchpad Lock button. The Touchpad Lock button toggles the touchpad on or off to avoid unwanted cursor movements when using the keyboard. Check that this featuree is not active.
- Page 41 3. Your computer's volume control settings need adjusting. a. Click on the speaker icon in the Notification Area. b. Click and hold the slider to adjust the volume level. c. Make sure the Mute option is NOT active. d. If necessary, click on Speakers to change the type of audio output (for example, if you are using digital audio over an HDMI cable).
- Page 42 6. You have moved and your dialling location has changed. a. Change your settings by clicking on Start Panel. Change the View by: option to Large icons, then select Phone and Modem. b. Specify your new location and any special options for your phone line.
- Page 43 Click on the Customize button in the Notification area section. Place a tick in the box in front of Always show all icons and notifications on the taskbar and then OK. c. The Networks connection icon indicates if you have a reliable network connection (either wireless or over a cable).
- Page 44 Check that the cables are securely connected to the printer and computer. The printer is not Use a grounded AC power outlet (or power strip). Remember to shut down your connected properly computer and printer before disconnecting or reconnecting any cables. Plug the printer into a different wall socket.
- Page 45 Hardware Caution: Gateway strongly recommends that you never change your computer's hardware configuration. Incorrect operations may damage your computer and is not covered by any warranty. You should only open your computer when asked to do so by a qualified Gateway technician. Before purchasing a new hardware device, check that it can be used on your computer.
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Page 46: Recovering Your System
ECOVERING YOUR SYSTEM If the troubleshooting steps (page 35) did not help fix your problem, you can run the Gateway Recovery Management program. This will restore your computer to the same state as when you purchased it, while giving you an option to retain all settings and personal data for later retrieval. To recover your system 1. -
Page 47: Returning To A Previous System Condition
3. Click on Contents. A list of software and device drivers opens. 4. Click on the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes ’snapshots’... -
Page 48: Returning Your System To Its Factory Condition
Returning your system to its factory condition If your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs you have created. -
Page 49: Regulatory Information
EGULATORY IRELESS EVICES Caution: Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service information. Caution: The transmitting device embedded in this computer may not be used with any antenna other than the one provided with the computer. - Page 50 ELECOMMUNICATIONS PER OF THE WITH MODEMS Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.
- Page 51 ICES-003 NINTENTIONAL EMITTER PER This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté...
- Page 52 EN301893 - Broadband Radio Access Network, 5GHz high performance RLAN, harmonized EN covering essential requirements of article 3.2 of R&TTE directive. EN62311 - Generic standard to demonstrate the compliance of low power electronic and electrical apparatus with the basic restrictions related to human exposure to electromagnetic fields. This product must be used in strict accordance with the regulations and constraints in the country of use.
- Page 53 The use of shielded interface cable is required for USB, IEEE1394, serial, printer, game, analog or digital audio/ video, Ethernet LAN, PS2, TV or FM antennas, and generally all high-speed cable interfaces. Use only UL Listed No. 26AWG or larger telecommunication cords. Only Ethernet LAN or RTC modem cable can have length exceeding 3 metres.
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Page 54: Environment
’ ATEWAY OMMITMENT TO NVIRONMENTAL Environment has been at the heart of our products. Gateway is committed to limit the environmental impact of its products during product lifecycle. Starting at design phase, with a very strict procurement policy, maximum attention is given to electronic components in order to limit their weight in heavy metals such as lead, cadmium, chromium, mercury, etc. -
Page 55: Software License
Note: Most of the software applications are already preinstalled on your Gateway computer. They are ready to use or to set up. However, some titles require a CD or DVD to run. You will find these discs in your computer's packaging. Gateway License Agreement (CD and/or DVD Products). -
Page 56: Index
AC Adapter ... 11, 13 Aerial ... 13 Audio CDs ... 19, 41 Audio ports... 13 Autoplay... 20 Backups... 15 Batteries... 11, 54 Battery disposal... 12, 54 Battery life ... 11 Replacing batteries ... 12 BIOS ... 37 Blu-ray ... 10, 20 Browser... - Page 57 Memory card reader ... 9, 13 Microphone... 13 Modem ... 21, 42 Multimedia files ... 19 Network connections ... 22 Norton Internet Security... 29, 31 Optical drives ... 10 Pointer... 6 Ports... 12 Power cords ... 4 Power on/off... 13 Power saving modes...
- Page 58 Windows automatic updates ... 29, 33 Windows Defender... 33 Windows Media Center... 9, 19 Windows Media Player ... 19 Windows Remote Assistance... 34 Quick Start & Troubleshooting Guide 58 -...