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Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
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Copyright 2006-2009 Samsung Telecommunications America. All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems— without express written permission of the publisher of this material.
TABLE OF CONTENTS ABOUT THIS BOOK ..................1 THINGS YOU SHOULD KNOW ..........2–10 ASSEMBLING YOUR KEYSET ............11 ADDING AN iDCS 14B KEY STRIP ........12 ADDING A KEYSET DAUGHTERBOARD MODULE ......................13 OUTSIDE CALLS Making an Outside Call ....................14 Answering an Outside Call..................14 Universal Answer ......................14 Recall/Flash ........................15 Busy Line Queuing with Callback ................15...
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Forwarding Calls......................23–25 Call Pickup ........................25 My Group Pickup......................25 Privacy Release........................26 DIALING FEATURES Speed Dialing ........................27 Programming Personal Speed Dial Numbers ..........27–28 One Touch Speed Dialing....................28 Last Number Redial ......................28 Manual Retry with Redial ....................29 Save Number with Redial....................29 Chain Dialing........................29 Automatic Redial/Retry....................29 Pulse to Tone Changeover ..................30 Memo Redialing......................30...
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Locking Your Keyset ......................39 Manual Signalling ......................39 Off-Hook Voice Announce ..................39–40 OHVA Block ........................40 OHVA Reject ........................40 In Group/Out of Group ..................40–41 CUSTOMIZING YOUR KEYSET AME Password ........................42 Auto Camp-On ........................42 Select Ring Tone ......................42 Change Your Passcode ....................42 Set Answer Mode (Intercom) ..................43 Set Answer Mode (CO) ....................43 Automatic Hold ......................43 Headset Operation ......................43...
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Text Messaging ......................53–54 Caller ID ........................55–59 ANI ..........................56–59 CLI ..........................56–59 iDCS 64B MODULE WITH KEYSET ........60 Samsung Voicemail ................61 Subscriber Services Menu Diagram ..............62–63 Accessing your Mailbox ....................64 Getting Started .......................65 Listen to your Messages .....................65 Subscriber Services Menu ..................65 Listening to Old or New Messages .................66...
ABOUT THIS BOOK Your iDCS keyset is the most visible part of your telephone system. No matter what model keyset you are using telephone calls are handled the same way. The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users.
THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be pro- grammed for a specific function on your keyset and that same button can be something different on another keyset.
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Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: •...
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FEATURE ACCESS CODES This user guide is written based on the default access code for using system fea- tures. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes. SYSTEM TONES The system provides several tones to assist you.
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iDCS 28D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. iDCS 28D Scroll Call 1 Call 2 Message SCROLL KEY Used to scroll through dis- plays.
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iDCS 18D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. iDCS 18D Scroll SCROLL KEY Used to scroll Call 1 Call 2 Message through dis-...
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iDCS 8D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SCROLL KEY Used to scroll through displays. iDCS 8D Scroll SOFT KEYS Used to activate features via the display. VOLUME VOLUME CONTROL KEYS Call 1...
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iDCS 64B AOM 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
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iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
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KEYSET DAUGHTER MODULES [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daugh- ter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module. iDCS KDB-DIGITAL LINE INTERFACE (FKDBD) [NOT SUPPORTED ON OS 7030, OS 7100, 7200-S]...
ASSEMBLING YOUR KEYSET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. •...
ADDING AN iDCS 14 BUTTON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips.
ADDING A KEYSET DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. •...
OUTSIDE CALLS MAKING AN OUTSIDE CALL • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code.
RECALL DIAL TONE Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASH key may be pro- grammed to recall dial tone.
INTERCOM CALLS CALLING OTHER STATIONS • Dial the extension number or group number. • Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone.
BUSY STATION CALLBACK When you call another station and receive a busy signal: • Press the CBK key, if programmed, or dial 44. • When the busy station becomes free, your keyset will ring. • Lift the handset or press ANS/RLS to call the now idle station. NOTES: A callback will be canceled if not answered within 30 seconds.
CALLING YOUR SYSTEM OPERATOR • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- set or press the SPEAKER key before you begin dialing.
CALL PROCESSING SYSTEM HOLD • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. •...
• If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with anoth- er extension: •...
first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring.
CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • While engaged in a conversation, press the CONF key and receive conference tone. • Make another call, either intercom or outside, press the CONF key and receive conference tone.
FORWARDING CALLS You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on.
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FORWARD BUSY/NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer desti- nation programmed, you may set both of these at the same time: • Dial 604. • Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
• Dial 0 to cancel current condition OR Dial 1-5 to select forward type OR Press UP or DOWN to select forward type. Press the right soft key to move the cursor. • Dial the destination number (e.g., 202) OR Press UP or DOWN to select the destination Press the right soft key to move the cursor •...
PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. To Release Privacy: While you are talking on a C.O. line and you wish to have other internal parties (or up to three) join the conversation.
DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. You system may be set for 950 system wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes are 000~049.
For the purposes of programming speed dial numbers, the programmable keys are known as A, B, C, D, E and F and are defined below. • The A key is not used. • The B key inserts a flash. • The C key inserts a pause.
MANUAL RETRY WITH REDIAL While you are on an outside call listening to a busy signal and you want to redial the same number dialed. • Press the REDIAL key. This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts.
• When the called party answers, lift the handset or press the flashing SPEAK- ER to begin speaking. NOTES: If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • Lift the handset. • Press the PAGE key or dial 55. • Dial the desired zone number 0, 1, 2, 3 or 4. •...
NOTES: The LED on the PAGE key will only light when an All Page is in progress. If allowed by your system administrator you may be able to initiate a page from the speakerphone by pressing the PAGE key or dialing 55 without lifting the handset.
AUTOMATIC PARK WITH PAGE KEY • While in conversation, press the PAGE button.The call is automatically parked at your station. • Receive page tone and dial a desired page zone number. • Make announcement indicating your extension number or the line number. Hang up.
RETURNING MESSAGES • Press the MESSAGE key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MESSAGE light will stay on. • Repeat until all messages have been returned in the order received. •...
CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. • To cancel DND, press the DND key again or dial 400.
ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC. • Press the EP key for that station on your keyset and the call is automatically moved to your keyset.
ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone: • You will receive three short rings repeated. • Lift the handset or press ANS/RLS key. You are connected to the door phone. • If an electric door lock release is installed, dial 13 to unlock the door. CALLING THE DOOR PHONE/ ROOM MONITOR You may call the door phone and listen to what may be happening outside or in...
To transfer all calls to the Secretary: • Press the DIVERT key while the phone is idle. The LED will be lit and all calls will ring the secretary. The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary (the secretary can override the boss’...
LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away. You can unlock it when you return. Your default station passcode is 1234. LOCKED OUTGOING LOCKED ALL CALLS UNLOCKED Hold Button LED Flashes Hold Button LED Solid Make outside calls NO (ACCESS DENIED)
• When you receive a busy signal, press the OHVA key. • After the attention tone, begin speaking. • Finish the call by replacing the handset or pressing the ANS/RLS key. • Press the flashing CALL button on your keyset. This will place the original party on hold and allow you to talk to the announcing party.
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• Press the IN/OUT key. It will light red when your keyset is in the group. • Press the IN/OUT key again to exit the group and turn the light off. Repeat as necessary. If you do not have an IN/OUT key: •...
This will prevent unauthorized users from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is an Samsung voicemail installed in the system and your keyset has a pro- grammed AME key.
SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • While on-hook, press TRANSFER and then dial 103. • Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. •...
Your keyset may be equipped with a Headset mode key. If it is so equipped press- ing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out.
AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call.
CONFIGURE MOBILE EXTENSIONS (MOBEX) This feature allows you to configure options for any Mobile Extension (MOBEX) ports that are assigned to you by your telephone system administrator. You can turn a port on or off; set the telephone number for the port; or set the caller ID you will be calling in from.
DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and ac- cess codes. Pressing one of these keys has the same effect as pressing a program- mable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition.The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.
CALL LOG This system can log both incoming and outgoing calls placed from or to your tele- phone. You must have a LOG button programmed on your keyset and assigned a review list. Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each.
CALL PROGRESS DISPLAYS During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you in- formed of what is happening and where you are.
VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE key with the red flashing light. • The first station that left a message indication will be displayed. •...
DIAL 8 DIAL 9 DIAL , NOTES: When the character you want appears on the same dial pad key as the previ- ous character, press UP to move the cursor one space to the right. Other symbols are available for DIAL #. To cancel an individual alarm and reminder message: •...
MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your program- mable keys for easy one touch operation of frequently used features. • While on-hook, press TRANSFER and then dial 107. • Use the VOLUME keys to scroll through all of your programmable keys OR Press the programmable key to which you want to add the extender.
TEXT MESSAGING This feature allows two digital keyset users to respond to each other with prepro- grammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message.
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STATION 201: LINDA STATION 205: JOHN received a call on line 702 is talking on line 701 Talking on line 702 702: 01:15 701: 05:25 CONF PAGE MUTE Press TRANSFER Transfer: RETURN Dial 205 205:busy OHVA CAMP ON OHVA to 205 OHVA from 201 TMSG REJECT...
CALLER ID WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that de- livers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s tele- phone number only and the second (sometimes referred to as “Deluxe”...
NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the OfficeServ 100, the OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display.
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- To show Caller ID Number dial 1. - To show Caller ID Name dial 2. - To show the DID Number the call came in on dial 3. - To show the Name of the DID the call came in on dial 4. - To show the Name of the Group the call came in for dial 5.
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REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved, press the SNR key or dial 17. NOTES: Your telephone system must have LCR correctly programmed to redial the saved number. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
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• You may now answer the call by pressing the ANS key, OR You may use NND to view more information about this call, OR You can return to the idle condition by pressing IGNORE. NOTES: If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring.
iDCS 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys.
This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the vari- ous features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services.
Subscriber Services Menu NOTE: All options shown MAY NOT be authorized. If an option is not available please speak to your system administrator. *Change Playback Volume and Speed not available on the OfficeServ 7130, OfficeServ 7100, OfficeServ 7200-S or the OfficeServ IP-UMS.
ACCESSING YOUR MAILBOX [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] • Dial the voicemail access number or press the key assigned to ring the voicemail [VMMSG]. • Enter your personal password when prompted (the default password is 0000).
[3] to listen to saved messages. Note: After you enter your password, if “Autoplay of New Messages”is enabled and you have new messages the Samsung Voicemail will begin to play them auto- matically. A subscriber can control this feature. From the Subscriber Services Menu [6] [5] toggles “Autoplay of New Messages”...
PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT PERSONAL SERVICES LISTENING TO OLD OR NEW MESSAGES Play / replay the message you just heard. Play the previous message. Save the message you just heard and listen to the next message. Delete the message you just heard and listen to the next message. Reply to the message.
Change playback speed of the recording. [Not available on OS 7030, OS 7100, OS 7200-S or OS IP-UMS] There are two levels of speed during playback. Dialing this code will toggle between the two speeds. Play options. Pressing this key will play all the menu options available to you from this point.
The Access Manager allows the subscriber to set a number of options for when, where and how, and/or if the Samsung Voicemail contacts you when a caller dials your extension number. All of the options are toggled on/off based on their cur-...
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The Caller will hear “Forwarding to”“{Subscriber Name}” before actually being forwarded. Call Screening If this is turned on, the caller will be asked their name and the Samsung Voicemail will play this name to you before the transfer, giving you an option to accept or reject the call.
available) and will NOT ring your extension but simply play your Night greet- ing during the night (when you are not available). Note: This does NOT use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’s Availability Schedule. Pause / Resume Exit from Access Manager Play All Options...
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Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” Busy Greeting Played to a caller when you are already talking to someone on your extension or the telephone at your Designated Location.
Message Alert When this function is activated, the Samsung Voicemail will call any outside or inside telephone number, after each message is left in your voice mailbox. To hear your message at the remote location when the Samsung Voicemail calls you, after you pick up the telephone and answer you will be instructed that there is a message and to enter your password.
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Select this option to recover ("undelete") previously delet- ed messages, during this period of time. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recip- ient.
This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. Auto Play New Messages If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled tog- gle and disable) this feature: ■...
All other times you will be considered unavailable. Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from any- where. You may either dial the number or dial a single digit 1-5 that corre- sponds to a stored number (See Personal Services, 2 - Stored Numbers).
Directory Name, you will not be included in the Dial by Name Directory. Extended Prompting Use this option to drastically reduce the number of prompts played in the subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the Samsung Voicemail.
Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options.
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If the password option is turned on, while a message is being left, press the flash- ing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.
If you have new messages, in addition to the Terminal Status Indicator (TSI) you will be able to use the keyset displays and soft keys to communicate with the Samsung Voicemail. E-MAIL GATEWAY (EMG) The E-Mail Gateway feature integrates your voicemail box with your email client.
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If the caller is also a subscriber on the system and the E-Mail Gateway is set up with a valid "Reply To" address, the Subscriber's name will also appear in the "From" field. Otherwise, the "From" field will display the name of the Samsung voicemail system sending the message.
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E-Mail Server. • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- UMS. This is an Internet Protocol based fully synchronized Unified Messaging System.