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Brother DCP-L5500DN Basic User's Manual
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Brother DCP-L5500DN Basic User's Manual

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Basic User's Guide
DCP-L5500DN
DCP-L5600DN
DCP-L5650DN
MFC-L5700DW
MFC-L5800DW
MFC-L5850DW
MFC-L5900DW
MFC-L6700DW
MFC-L6800DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and information,
see the Online User's Guide at
solutions.brother.com/manuals

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  • Page 1 MFC-L5800DW MFC-L5850DW MFC-L5900DW MFC-L6700DW MFC-L6800DW Brother recommends keeping this guide next to your Brother machine for quick reference. Online User's Guide This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals...
  • Page 2 Register your product online at http://www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: • may serve as confirmation of the purchase date of your product if you lose your receipt;...
  • Page 3 FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.
  • Page 4 Ordering Accessories and Supplies For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.
  • Page 5 Order Information Description Item Toner cartridge 1 2 3 TN-820 (Approximately 3,000 pages) 1 2 4 TN-850 (Approximately 8,000 pages) 1 2 5 6 TN-880 (Approximately 12,000 pages) Drum Unit DR-820 (Approximately 30,000 pages) Approximate cartridge yield is declared in accordance with ISO/IEC 19752. Letter or A4 size 1-sided pages Standard toner cartridge High yield toner cartridge...
  • Page 6 LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. For the Latest Driver Updates Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.
  • Page 7 AirPrint to print from OS X v10.8.5 or later Solutions Center and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print Guide This Guide provides details about how to use PDF file / Brother ™...
  • Page 8 To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals. ® (Windows You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is included in the standard installation and, when installed, you can find it either as a shortcut on ®...
  • Page 9 Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. • Provides several ways to search! • Displays related questions for more information • Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly, this screen is subject to change without notice.
  • Page 10 Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.
  • Page 11 Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product's descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.

  • Page 12: Table Of Contents

    Touchscreen LCD Overview ..................3 How to Navigate the Touchscreen LCD..............5 ® Access Brother Utilities (Windows ) .................6 ® Uninstall the Brother Software and Drivers (Windows ) .........6 Initial Setup........................7 Set the Date and Time ..................7 Adjust the Machine's Volume................7 Paper Handling ....................8 Load Paper ........................8...
  • Page 13 Scan Using the Scan Button on Your Brother Machine...........27 Scan Using the Scan Button on the Machine ..........27 Fax ........................29 Before Faxing ......................29 Set Your Station ID ..................29 Set Telephone Line Compatibility for Interference and VoIP Systems...30 Receive Modes ....................30 Choose the Correct Receive Mode..............32...

  • Page 14: General Information

    General Information Control Panel Overview 1. Near Field Communication (NFC) Reader (available only for certain models) You can use card authentication by touching the IC card to the NFC Reader on the control panel. ™ If your Android device supports the NFC feature, you can print from your device or scan documents to your device in the same way.
  • Page 15 (WiFi) (For infrastructure mode) When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access point.

  • Page 16: Touchscreen Lcd Overview

    Touchscreen LCD Overview You can select from two types of screens to set the Home screen: Function screens and Shortcuts screen. When a Function screen is displayed, swipe left or right or press d or c to display the other Function screens. The Home screen displays the machine’s status when the machine is idle.
  • Page 17 Internet service. For more information, see the Web Connect [Shortcuts] Guide. Go to your model's Manuals Press to access the [Shortcuts] page on the Brother Solutions Center at screen. support.brother.com to download the guide. (Function screens) •...

  • Page 18: How To Navigate The Touchscreen Lcd

    How to Navigate the Swipe up or down or press a or b to display the [LCD Settings] option, Touchscreen LCD and then press [LCD Settings]. Press your finger on the LCD to operate it. To display and access all the options, swipe left, right, up, down or press d c or a b on the LCD to scroll through them.

  • Page 19: Access Brother Utilities (Windows ® )

    Select your machine (where XXXX is the name of your model). ® (Windows Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. Do one of the following: ® ® • (Windows XP, Windows Vista ®...

  • Page 20: Initial Setup

    Initial Setup Adjust the Machine's Volume Set the Date and Time Press [Settings] > [All Press [Settings] > [All Settings] > [General Setup] > [Volume]. Settings] > [Initial Setup] > [Date & Time] > [Date]. Press one of the following options: Enter the last two digits of the year (The options will vary depending on your using the LCD, and then press [OK].

  • Page 21: Paper Handling

    Paper Handling Load Paper Load Paper in the Paper Tray • If the Check Size setting is set to On and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper size.
  • Page 22 Load paper in the paper tray with the Make sure the paper is below the printing surface face down. maximum paper mark (b b b). When you use Letterhead or Preprinted Overfilling the paper tray will cause paper, load the paper in the correct paper jams.

  • Page 23: Load Paper In The Multi-Purpose Tray (Mp Tray)

    Load Paper in the Pull out the MP tray support (1) and unfold the flap (2). Multi‑purpose Tray (MP Tray) When you load a different size and type of paper in the tray, you must change the Paper Size and Paper Type settings in the machine or on your computer, also.

  • Page 24: Change The Check Paper Size Setting

    Change the Check Paper Make sure the paper is below the maximum paper mark (1). Size Setting Paper Orientation for When you turn on your machine's Check Size setting, the machine displays a message Letterhead and Preprinted when you remove a paper tray or load paper Paper using the MP tray, asking if you changed the paper size and paper type.

  • Page 25: Change The Paper Size And Paper Type

    Change the Paper Size Recommended Print and Paper Type Media When you change the size and type of the To get the best print quality, we recommend paper you load in the tray, you must change using the paper listed in the table. the Paper Size and Paper Type settings on Paper Type Item...

  • Page 26: Using Special Paper

    • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

  • Page 27: Print

    Print a Document ® (Windows Select the print command in your application. Select Brother XXX-XXXX (where XXXX is the name of your model). • Select Letter, Legal, or Folio size paper Click Print. when using the automatic 2‑sided printing option.

  • Page 28: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows ® )

    Single Sheet of Paper ® (N in 1) (Windows Select the print command in your application. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.

  • Page 29: Print On Envelopes, Thick Paper Or Labels

    Print on Envelopes, Thick On the front of the machine, open the MP tray and lower it gently. Paper or Labels When the back cover (face up output tray) is pulled down, the machine has a straight paper path from the MP tray on the front of the machine through the back of the machine and onto the face up output tray.
  • Page 30 Related Information application. • Load Paper in the Multi‑purpose Tray (MP Tray) on page 10 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.

  • Page 31: Copy

    Copy Copy a Document Press [Copy]. The LCD displays: Make sure you have loaded the correct size paper in the paper tray. Do one of the following: • Place the document face up in the ADF. (If you are copying multiple pages, we recommend using the ADF.) Change the copy settings, if needed.
  • Page 32 • Current setting indications Press the following icons to change these settings for the next copy only. • [Enlarge/Reduce] • [2-sided Copy] • [Density] • [Tray Use] Press [Start]. To stop copying, press...

  • Page 33: Copy Settings

    Copy Settings Copy Options To change Copy settings, press [Options]. Menu selections Options Quality Select the copy quality for your type of document. Enlarge/Reduce 100% Enlarge Select an enlargement ratio for the next copy. Reduce Select a reduction ratio for the next copy.
  • Page 34 Menu selections Options Page Layout Make N in 1 or 2 in 1 ID copies. 4 in1 2-sided Copy Select to copy on both sides of the paper. 1-sided → 2-sided 2-sided → 2-sided The available options will vary depending on your model. 2-sided Copy Page Layout Select long edge binding or short edge binding.

  • Page 35: Copy Multiple Pages On Both Sides Of The Paper

    Copy Multiple Pages on Do one of the following: Both Sides of the Paper • Place the document face up in the ADF. (If you are copying multiple pages, • You must choose a layout option before we recommend using the ADF.) you can start 2-sided copying.

  • Page 36: Copy A 2-Sided Document Using The Adf

    Press [Start] to scan the page. Copy a 2-sided Document Using the ADF If you are using the ADF, the machine feeds and scans the pages and starts printing. Related Models: DCP-L5650DN/MFC-L5850DW/MFC-L5900DW/ MFC-L6700DW/MFC-L6800DW If you are using the scanner glass, go to the next step.

  • Page 37: Copy A 2-Sided Document Using The Scanner Glass

    Use the [2in1(ID)] feature to copy both sides of an identification card onto one page, Related Models: keeping the original card size. DCP-L5500DN/DCP-L5600DN/MFC-L5700DW/ MFC-L5800DW • To copy a 2-sided document using the scanner glass, you must scan both sides of the document manually.
  • Page 38 After the machine has scanned the first side, turn over the identification card. Press [Continue] to scan the other side.

  • Page 39: Scan

    ControlCenter4 Link. The your Brother machine. Use the software ControlCenter4 application opens. applications provided by Brother, or use your favorite scanning application. Save Scanned Documents and Photos to a Folder as a...

  • Page 40: Scan Using The Scan Button On Your Brother Machine

    Scan Using the Scan Click the File button. The scan settings dialog box appears. Button on Your Brother Machine Scan Using the Scan Button on the Machine Do one of the following: • Place the document face up in the ADF.
  • Page 41 • [Document Size] • [Brightness] For other Scan options, see the Online User's Guide: Scan Using the Scan • [Contrast] Button on Your Brother Machine. • [ADF Auto Deskew] • [Skip Blank Page] Press [to File]. • [Remove Background Color]...

  • Page 42: Fax

    To program this information into your machine, see Set the Date and Time and Set Your Station ID. Related Information • How to Enter Text on Your Brother Machine on page 63...

  • Page 43: Set Telephone Line Compatibility For Interference And Voip Systems

    If you are using a Voice over IP (VoIP) service, Fax Only Mode automatically answers Brother recommends changing the every call as a fax. compatibility to Basic (for VoIP). Fax/Tel Mode ([Fax/Tel] in the machine's menu) •...
  • Page 44 External TAD Mode ([External TAD] in the machine's menu) External TAD Mode lets an external answering device manage your incoming calls. Incoming calls will be handled in the following ways: • Faxes will be received automatically. • Voice callers can record a message on the external TAD.

  • Page 45: Choose The Correct Receive Mode

    Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
  • Page 46 Press [Fax], [Fax/Tel], [External TAD], or [Manual]. Press Related Information • Receive Modes on page 30 • Voice Mail on page 37 • Distinctive Ring on page 37 • Connection of an External Telephone Answering Device (TAD) on page 37 •...

  • Page 47: Set The F/T Ring Time (Pseudo/Double-Ring)

    Set the F/T Ring Time Set the Number of Rings (Pseudo/Double-ring) Before the Machine Answers (Ring Delay) Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ Related Models: MFC-L5900DW/MFC-L6700DW/MFC-L6800DW MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW When you set the Receive Mode to Fax/Tel Mode, if the call is a fax, your machine will When somebody calls your machine, you will automatically receive it.

  • Page 48: Store Numbers

    Store Numbers g. Press [OK]. To store another Address Book number, repeat these steps. Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Press Store fax and telephone numbers in the machine for quick dialing and broadcasting Change or Delete Address faxes to groups. When you dial a stored Book Names or Numbers number, the LCD displays the number.
  • Page 49 • Select the fax or telephone numbers you want to delete by pressing them to display a red check mark, and then press [OK]. Press...

  • Page 50: Telephone Services And External Devices

    Telephone Services and External Devices Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW You may be able to use the following services and connections with your Brother machine. These are summaries of ways to connect your machine. For more information about each topic, see the Online User's Guide.

  • Page 51: External And Extension Telephones

    MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW You can connect a separate telephone to the jack labeled EXT. on the Brother machine. If you answer an incoming fax on the external telephone, you can make the machine receive it by pressing * 5 1, or by pressing Fax Start, and then choosing [Receive].

  • Page 52: Send And Receive A Fax Using Your Machine

    Send and Receive a Fax Using Your Machine Send a Fax Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Do one of the following: • Place the document face up in the ADF. (If you are faxing multiple pages, we recommend using the ADF.) •...
  • Page 53 Press [Fax Start]. The machine scans and sends the document. If you placed the document on the scanner glass, follow the instructions in the table. Option Description To scan the next page, press the Yes option, and then place the next page on the scanner glass.

  • Page 54: Fax Using Your Computer (Pc-Fax)

    ® MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ Computer (Windows only) MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Related Models: The Brother PC-FAX feature lets you send a MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW file, created in any application on your computer, as a standard fax and even attach Use Brother's PC-FAX software to receive a cover page.
  • Page 55 ® • (Windows XP, Windows Vista ® Windows Click Start > All Programs > Brother > Brother Utilities > PC- FAX > Receive. ® • (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected).

  • Page 56: Troubleshooting

    • Paper is inserted correctly in the paper tray. • The interface cables are securely connected to the machine and the computer. • Check the LCD or the machine's status in Brother Status Monitor on your computer. Find the Error...

  • Page 57: Error And Maintenance Messages

    If the LCD displays errors and your Android device supports the NFC feature, touch your device to the NFC logo on your Brother machine to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)
  • Page 58 Error Message Cause Action Cover is Open. The fuser cover is not Close the fuser cover located inside the completely closed or back cover of the machine. paper was jammed in the Make sure paper is not jammed inside back of the machine the back of the machine, and then close when you turned on the the fuser cover.
  • Page 59 Error Message Cause Action Jam Tray 1 The paper is jammed in Pull out the paper tray and remove all the indicated paper tray. jammed paper as shown in the Jam Tray 2 animation on the LCD. Jam Tray 3 Media Type Mismatch The media type specified Load the correct type of paper in the tray in the printer driver differs...
  • Page 60 Error Message Cause Action No Toner The toner cartridge or the Remove the toner cartridge and drum toner cartridge and drum unit assembly. Remove the toner unit assembly is not cartridge from the drum unit, and installed correctly. reinstall the toner cartridge back in the drum unit.
  • Page 61 • If the problem continues, contact Brother Customer Service. Contact Brother Customer Service at: 1-877-BROTHER (1-877-276-8437) (in USA) www.brother.ca/support (in Canada) or to locate a Brother Authorized Service Center, visit: http://www.brother-usa.com/service Received Fax ## An unprinted received fax To print the received fax, load the...
  • Page 62 Error Message Cause Action Self-Diagnostic The temperature of the Press and hold to turn off the fuser unit does not rise to machine, wait a few seconds, and then a specified temperature turn it on again. Leave the machine idle within the specified time.

  • Page 63: Fax And Telephone Problems

    Fax and Telephone Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW If you cannot send or receive a fax, check the following: Connect one end of the telephone line cord to the area labelled "LINE", and then connect the other end of the telephone line cord directly to a telephone wall jack. If you can send and receive faxes when the telephone line is directly connected to the fax, the problem may be unrelated to the machine.

  • Page 64: Troubleshooting For Other Fax Problems

    If you are using a telephone answering machine (External TAD Mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. 1. Plug the telephone line cord directly from the wall telephone jack to your Brother machine’s LINE jack.
  • Page 65 Difficulties Suggestions Cannot receive a fax. Make sure your Brother machine’s Easy Receive feature is turned On. Easy Receive allows you to receive a fax even if you answered the call on an external or extension telephone. Received faxes Turn on Auto Reduction.

  • Page 66: Print Or Scan Problems

    Click (Start) > All Programs > machine has not been connected to Brother > Brother Utilities. the WLAN access point. Set up the wireless network connection again. Click the drop-down list and select your model name (if not already If the Wi-Fi light on your machine's selected).
  • Page 67 If you cannot print on both sides of paper, check the following: Change the paper size setting in the printer driver to Letter, Legal, or Folio.

  • Page 68: Document And Paper Jams

    Document and Paper Jams Find the Jammed Document Clear the Document Jam or Paper If your document or paper jams inside the The Document is Jammed in the Top of the machine, the LCD message or Status Monitor will help you to find it. Open the ADF cover.

  • Page 69: Clear The Paper Jam

    Remove Small Paper Scraps Jammed in Clear the Paper Jam the ADF Always remove the remaining paper from the Insert a strip of stiff paper, such as paper tray and straighten the stack when you cardstock, into the ADF to push any are adding new paper.
  • Page 70 Paper is Jammed in the MP tray Paper is Jammed in the Paper Tray If the machine's control panel or the Status If the machine's control panel or the Status Monitor indicates that there is a jam in the Monitor indicates that there is a jam in the machine's MP tray, follow these steps: paper tray, follow these steps: Remove the paper from the MP tray.
  • Page 71 Fan the stack of paper to prevent further Paper is Jammed in the Back of the jams, and slide the paper guides to fit Machine the paper size. If the machine's control panel or the Status Monitor indicates that there is a jam in the back (Rear) of the machine, follow these steps: Leave the machine turned on for 10...
  • Page 72 Paper is Jammed inside the WARNING Machine HOT SURFACE If the machine's control panel or the Status The machine's internal parts will be extremely Monitor indicates that there is a jam inside the hot. Wait for the machine to cool down before machine, follow these steps: touching them.
  • Page 73 Close the front cover. WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them. Pull out the jammed paper slowly. Install the toner cartridge and drum unit assembly into the machine.
  • Page 74 Paper is Jammed in the 2-sided Pull the jammed paper out of the machine or out of the 2‑sided tray. Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the 2- sided paper tray, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 75 If paper is not caught inside the 2-sided Put the 2-sided tray firmly back in the tray, open the back cover. rear of the machine. Put the paper tray firmly back in the front of the machine. WARNING HOT SURFACE The machine's internal parts will be extremely hot.

  • Page 76: Appendix

    Appendix How to Enter Text on Your Brother Machine • When you must enter text on your Brother machine, a keyboard appears on the LCD. • The characters that are available may differ depending on your country. • The keyboard layout may differ depending on the operation you perform.
  • Page 77 Related Information • Set Your Station ID on page 29...

  • Page 78: Supplies

    When the time comes to replace supplies, such as the toner or drum, an error message will appear on your machine's control panel or in the Status Monitor. For more information about the supplies for your machine, visit http://www.brother.com/original/index.html or contact your local Brother dealer.

  • Page 79: Index

    ADF (Automatic Document Feeder)..........18, 22, 23, 27, 39 Automatic Jams............ 55 fax receive......... 30, 32 document ........55 paper ..........56 Brother Brother numbers.........i Labels..........12, 16 Customer Service.......i LCD (Liquid Crystal Display)..1, 3, 5 FAQs (Frequently Asked Questions)..i product support........i service centers........i Maintenance messages.......44 Multi-purpose Tray......
  • Page 80 TAD (Telephone Answering Device), external.......... 30, 37 Troubleshooting........43 document and paper jams ....55 error and maintenance messages ..44 fax and telephone problems ...50 print or scan problems ....53 Voice Mail........32, 37 VoIP systems......... 30, 37 Volume...........7 Warranty is in the box Notice of disclaimer ......iv...
  • Page 81 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. D004YL001-00...

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