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Table of Contents Camera ....................39 Taking pictures ........................39 Recording videos ......................39 Using the option menu ....................39 Camera settings ......................40 GNSS .......................41 NFC card reader/writer ................42 Barcode reader (equipped models only) ..........43 Hardware diagnostics ................44 About hardware diagnostics ..................44 Running hardware diagnostics ..................44 Saving or checking the system log and diagnosis results .........46 Troubleshooting ..................47 General information ......................47...
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Introduction Handling cautions General use • Operating environment Temperature: Operation: -20 °C to 50 °C {-4 °F to 122 °F} (IEC60068-2-1, 2) Storage: -30 °C to 70 °C {-22 °F to 158 °F} Humidity: Operation: 30 % to 80 % RH (No condensation) Storage: 30 % to 90 % RH (No condensation) Even within the above temperature/humidity ranges, operation for a long time in extreme environments, smoking nearby, or operation in places where oil is used or where there is a lot of dust will result in...
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Introduction Protecting your data • To prevent accidental loss of data, we recommend that you regularly back up any important data that you store in the product, SIM card, and SD card. • To prevent the unintended disclosure of private information, always confirm the destination before sending messages, file attachments, or any other communications, such as email.
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any ® use of such marks by Panasonic Corporation is under license. Other trademarks and trade names are those of their respective owners. • microSDXC Logo is a trademark of SD-3C, LLC.
Getting started Getting started Confirming the included items If any items are missing, please contact your technical support representative. – Main unit ´ 1 – Battery Pack ´ 1 Model No. FZ-VZSUT10 Model No. FZ-VZSUT11 • In general, FZ-VZSUT10 is used in the illustrations, but FZ-VZSUT11 is used in some illustrations. –...
Getting started Description of parts Front view / bottom view A Ambient light sensor The ambient light sensor automatically adjusts the screen brightness. B Speaker C Front camera D Indicator Orange, lit: Battery is charging Green, lit: Battery charging is complete Red, lit: Battery level is less than 30 % of a full charge E Display (touch panel) (page 34) Glove mode: Can be operated while using gloves.
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Getting started Rear view / Side view A Strap attachment hole B Rear camera C Photo light Can be used when taking pictures with the rear camera. (internal) D Wireless WAN antenna E Cover latch lock F Cover latch G NFC antenna (internal) When using an NFC card or other NFC device, touch the card/device to this area of the unit.
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Getting started M Headset jack cover N Headset jack Power button (page 19) P Volume buttons Q USB port cover (page 11) R USB Type-C (USB 3.1) port ® Only for models with wireless WAN Only for models with dual SIM card slots IMPORTANT •...
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Getting started Slide the cover in the direction of the arrow until you hear a click. • Close the cover firmly until the red area (circled in the illustration) of the cover is no longer visible. IMPORTANT • Observe the following to ensure the waterproof and dustproof performance of the unit. –...
Getting started Installing an SD card • When installing or removing an SD card, place the unit on a flat surface. • If a battery is installed, remove it (page 16). Insert the microSD card into the microSD card slot. •...
Getting started Installing a SIM card (models with wireless WAN only) • When installing or removing a SIM card, place the unit on a flat surface. • If a battery is installed, remove it (page 16). <Only for models with dual SIM card slots> To install another SIM card, use slot 2 (page 10).
Getting started Installing and removing the battery • If the cover latch is closed, open it (page 16). Installing the battery Insert the tabs at the battery’s terminal side into the notches of the unit (A), and then lower the battery into place (B).
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Getting started – When installing the battery, make sure there is no debris lodged in the gasket of the battery and the unit. – Make sure the gasket of the unit is not damaged, deformed, or peeled off. – Always make sure the battery is securely installed and locked. Removing the battery •...
Getting started Replacing the battery (Battery warm swap) You can replace the battery without turning the unit off. • Replace the battery within 30 seconds. If more than 30 seconds has passed, apps that are running are forced to close and you may lose unsaved data. •...
Getting started Charging the battery The battery is not charged at the time of purchase. Charge the battery before turning on the unit for the first time or after an extended period of storage. • This section explains how to connect the optional AC adaptor and charge. AC Adaptor: FZ-AAE184E1 (USB connection cable included) Face the USB mark of the USB connection cable upward, and connect the AC adaptor (A) and the unit (B).
Getting started Turning the unit on and off Turning the unit on Press and hold (power button) for more than 2 seconds. Turning the unit off Press and hold (power button) until the power options dialog is displayed. Tap [Power off]. •...
Screen description Screen description Home screen The home screen is the main screen from which you can launch apps, check widgets, etc. You can customize the home screen to suit your needs by adding, moving, and removing items as desired. (“Customizing the home screen”...
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Screen description Battery is fully charged Battery is charging Battery level is very low You can also use the [Settings] app to view details about battery usage. Swipe up the home screen, and then in the app list, tap [Settings] ® [Battery]. Do not disturb mode is active Pen mode is active Glove mode is active...
Screen description USB tethering is enabled (models with wireless WAN only) Multiple tethering methods are enabled (models with wireless WAN only) App updates are available (models with GMS only) App was updated successfully (models with GMS only) Customizing the home screen Adding app shortcuts/folders to the home screen Swipe up the home screen, and then in the app list, find the desired app.
Input Input Typing and voice input The unit’s keyboard is displayed automatically when you tap a text entry field or when you are prompted to enter information. You can type using the on-screen keyboard; in some cases, you can also enter text by speaking.
Connectivity Connectivity Mobile network (models with wireless WAN only) You can use the unit to connect to a mobile network and access emails and the Internet. Mobile network-related settings are available by swiping up the home screen, and then in the app list, tapping [Settings] ®...
Connectivity Wi-Fi You can use the unit to connect to a wireless LAN access point and access emails and the Internet. Note • The Wi-Fi antenna is contained in the gray area indicated in the illustration below. Covering the area around the antenna with your hand may affect the signal quality.
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Connectivity Select the desired setting. Setting a portable Wi-Fi access point (models with wireless WAN only) You can use the unit as a Wi-Fi access point to connect other devices that are compatible with wireless LAN to the Internet. Swipe up the home screen, and then in the app list, tap [Settings] ® [Network & internet] ® [Hotspot &...
Connectivity Bluetooth You can use the unit to connect to other Bluetooth-compatible devices. Note • The Bluetooth antenna is contained in the gray area indicated in the illustration below. Covering the area around the antenna with your hand may affect the signal quality. Turning Bluetooth on and off Swipe up the home screen, and then in the app list, tap [Settings] ®...
Connectivity Swipe up the home screen, and then in the app list, tap [Settings] ® [Network & internet] ® [Hotspot & tethering]. Tap the [Bluetooth tethering] switch to turn it on. Airplane mode When using the unit where wireless connections are prohibited, such as on airplanes and in hospitals, you can turn off wireless connections by enabling airplane mode.
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Connectivity Note • Depending on the display cable used, wireless WAN communication quality may be poor. Opening and closing the cover of the model with a USB Type-A (USB 2.0) port option Opening the cover Put your fingertip on the tab (circled in the illustration), and slide the cover in the direction of the arrow until you hear a click.
Connectivity SD memory card See “Installing an SD card” (page 13) for the card installation procedure. Confirming the available space on the SD card Swipe up the home screen, and then in the app list, tap [Settings] ® [Storage]. Operating Instructions - Reference Manual...
Security Security Locking the screen You can lock the screen to prevent accidental operation. You can also enhance security by requiring a PIN, pattern, or password to prevent the screen from being unlocked. Configuring the screen lock Swipe up the home screen, and then in the app list, tap [Settings] ® [Security & location] ® [Screen lock].
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Security – [Do scan]: Scan the connected USB storage, and then tap the USB storage you want to add. Restricting the network connection You can restrict connecting servers or connection methods such as mobile networks or Wi-Fi. Swipe up the home screen, and then in the app list, tap [DeviceManagement] ® [IP Filter Settings].
Settings Settings Power options menu You can press and hold (power button) to display the power options menu. From here, you can perform or set the following commonly-used features. – Power off – Restart – Battery Warm Swap (see “Replacing the battery (Battery warm swap)” (page 17)) –...
[Panasonic Enterprise Launcher] app You can change the home app to Panasonic Enterprise Launcher. If Panasonic Enterprise Launcher is set, you can control the use of the functions or apps. In Panasonic Enterprise Launcher, there are two modes, kiosk mode and user mode.
Settings – Glove mode: Makes the screen more sensitive to touch operations. Useful when operating the unit while wearing gloves. – Pen mode: Changes the screen to a sensitivity optimized for stylus operations. – Rain mode: Prevents accidental operation when the screen is wet. Swipe up the home screen, and then in the app list, tap [Settings] ®...
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Settings – [Dwell timing]: Allows you to set the connected mouse pointer to click when it stops moving. – [Auto-rotate screen]: Allows you to configure the unit to rotate the screen automatically when the unit is tilted. – [Touch & hold delay]: Allows you to adjust the amount of time that passes before the unit recognizes a “long tap”...
Apps Apps Starting apps There are several ways you can start an app. – Swipe up the home screen, and then in the app list, tap the app’s icon – Create a shortcut to the app in the home screen (see “Adding app shortcuts/folders to the home screen”...
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[UserButtonService] is set at the time of purchase. If it is set to [Disable], the [UserButtonManager] app cannot be used. Panasonic Rapid Configuration Allows you to apply the various settings at once by scanning a QR code. WL/BL App Displays the apps whitelisted and blacklisted in management tools.
Camera Camera Taking pictures Swipe up the home screen, and then in the app list, tap [Camera]. Confirm that (camera mode) is displayed. • is displayed, swipe the screen to the right and then tap to select camera mode. to take a picture. •...
Camera : HDR (mode that reduces blocked out blacks and blown-out highlights in scenes with large differences in brightness) • Grid lines Set whether to display guiding grid lines in the shooting screen. • Self timer • Exposure *1*2*3 Only when the scene mode is set to [AUTO] Only in camera mode Only when [Manual exposure] is enabled in the camera settings Camera settings...
GNSS GNSS Allows you to use GNSS information such as GPS and GLONASS. Note • The GNSS antenna is contained in the gray area indicated in the illustration below. Covering the area around the antenna with your hand may affect the signal quality. Operating Instructions - Reference Manual...
NFC card reader/writer NFC card reader/writer The unit can read NFC card data. It can also transmit data with other devices that have NFC built in. Note • Hold the NFC card in the orientation as shown in the figure. •...
Barcode reader (equipped models only) Barcode reader (equipped models only) Description of parts <Portrait type> <Landscape type> A Barcode reader B Side button Barcode reader settings Swipe up the home screen, and then in the app list, tap [Barcode Reader]. Select the desired settings and then configure them according to your needs.
Hardware diagnostics Hardware diagnostics About hardware diagnostics If you suspect that the unit’s hardware is not operating correctly, you can use the [Hardware Diagnostic] app to check if there are problems with the hardware. If there is a hardware problem, contact your technical support representative.
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Hardware diagnostics Diagnosing the LCD Swipe up the home screen, and then in the app list, tap [Hardware Diagnostic] ® [10. LCD]. Rotate the unit and check that the screen is displayed as follows. <Vertical> <Horizontal> Tap the screen, and then tap When the confirmation items are displayed, tap the test result items to turn on the checkboxes, and then tap [OK].
Hardware diagnostics Saving or checking the system log and diagnosis results Checking the system information Swipe up the home screen, and then in the app list, tap [Hardware Diagnostic] ® [System Information]. Check the details and then tap [OK]. Checking the system log Swipe up the home screen, and then in the app list, tap [Hardware Diagnostic] ®...
Troubleshooting Troubleshooting General information If you experience any trouble while using the unit, refer to the information in this section for troubleshooting. If the problem persists, contact your technical support representative. Starting up The unit does not turn on. • To turn the unit on, press and hold (power button) for more than 2 seconds.
Troubleshooting Tap the [Customized silent mode] switch to turn it off, then tap the [Minimum limit brightness] switch to turn it off. Tap the [Customized silent mode] switch to turn it on. There are red, green, or blue dots on the screen, or there is unevenness in screen colors or brightness.
Troubleshooting I cannot operate the unit with a stylus. Select [Pen mode]. Connectivity The SD card or other external device does not work. The unit cannot connect to a network. • The corresponding hardware feature may be disabled by the [DeviceManagement] app (see “Enabling and disabling certain hardware features”...
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Troubleshooting Make sure the unit is in an area with good wireless reception, turn the unit off, and then turn it on again. • The unit will not recognize dates after December 31, 2037. The unit’s operation is slow. • Ambient temperature may be too low or too high.
Appendix Appendix Factory data reset CAUTION • The following procedure resets all settings and erases any data you have stored in the unit. Back up important data before performing this procedure. Swipe up the home screen, and then in the app list, tap [Settings] ® [System] ® [Advanced] ® [Reset options].
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Disclaimer Panasonic is not liable for any loss or damage of data with user-installed software from use of this service. Nor are we liable for any malfunction or damage to the product due to user error. For details, see “Precautions”...
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Data provided to you for this service is licensed to you under the same conditions as in the license agreement of the software for which the data is used. Unless otherwise indicated, use of this service does not constitute licensing or transfer of any intellectual property rights from Panasonic to you. Governing law and court of jurisdiction Japanese law forms the basis for use of this service and interpretation and application of this license agreement.
Appendix Regulatory information For USA models FCC RF exposure information The highest SAR value for this product as reported to the FCC is listed below: Highest value (W/kg) 1.40 External antenna This product is provided with external antenna connectors for connection to optional Vehicle Dock or Port Replicator for mobile external mounted antennas.
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Appendix Antenna list Model Manufacturer Type Frequency range Gain Impedance (MHz) (dBi) (Ohm) AP-PAN-MMF C-Q-BL Airgain Monopole 698 - 960 1710 - 2700 Loss of cable permanently attached to the antenna is included. Antenne externe L’utilisation de ce produit avec les types d’antennes WAN sans fil répertoriés ci-dessous, avec le gain maximal autorisé...
Appendix Specifications Typical unit specifications and certain options are described below. Unit configuration may vary. Main specifications Qualcomm SDM660 ® 4 GB Memory 64 GB Storage Display Internal LCD 7.0 in. WXGA (1280 x 800 dots) 10-finger touch (capacitive): Touchscreen Glove mode Rain mode Pen mode (Passive type)
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Appendix <Battery Pack (FZ-VZSUT10)> Battery Lithium-ion 3200 mAh (typ.) / 3100 mAh (min.) Rated Voltage 3.8 V Operating time (approx.) XXX hours (models without wireless WAN) XXX hours (models with wireless WAN) Charging time (approx.) XXX hours (when using the included AC adaptor) XXX hours (when using the optional cradle) <Extended Life Battery Pack (FZ-VZSUT11)>...
Does not guarantee operation of all Bluetooth peripherals. Operation has been tested and confirmed using the following Panasonic brand memory cards: SD (up to 2 GB), SDHC (up to 32 GB), SDXC (up to 64 GB). Compatibility with other SD devices is not guaranteed.
This warranty is extended solely to the original purchaser on the Product’s serial number for which it was purchased. Complete Product replacement fulfills the full obligation and is at the discretion of Panasonic and is limited to once during the coverage term.
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Panasonic and may result in legal action. In addition, all modems must be approved by Panasonic as compatible with the device hardware before installation or use.
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This limited warranty only covers failures due to defects in materials or workmanship which occur during normal use. If a unit is sent to a Panasonic Authorized Service Center and no hardware failure is found, the customer will be billed for labor to correct a software issue or reimage the applicable Hard Disk, or Solid State Drive plus shipping and applicable administrative fees at the current rates set by the service provider.
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This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For technical support or to arrange for service on your Panasonic computer product, call our toll-free hotline at 1-800-LAPTOP5 [option 1] (800-527-8675).
For Canada PANASONIC COMPUTER AND PERIPHERALS LIMITED WARRANTY Coverage – Panasonic Canada Inc. (“PCI”) warrants to you, the first end user customer, this computer product (excluding software media), when purchased from PCI or from a PCI authorized reseller, to be free from defects in materials and workmanship under normal use, subject to the terms set forth below, during the period of warranty coverage specified.
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No Coverage – This limited warranty does not apply if the disk(s) or other media has been used in other than a Panasonic product, or in environmental conditions other than those specified by PCI or the manufacturer, or if subjected to misuse, neglect, mishandling, modification or attempted modification of the program, or if damaged by accident or act of God.
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GARANTIE LIMITÉE – ORDINATEURS ET PÉRIPHÉRIQUES PANASONIC Couverture – Panasonic Canada Inc. (« PCI ») garantit à l’acheteur original que ce produit informatique (à l’exclusion des supports des logiciels) est, au moment de sa vente par PCI ou d’un revendeur agréé par PCI, exempt de défauts de pièces et de fabrication dans les conditions normales d’utilisation, et ce, pendant...
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GARANTIE LIMITÉE – SUPPORTS DES LOGICIELS Couverture – Panasonic Canada Inc. (« PCI ») garantit à l’acheteur original que le ou les disques ou tout autre support sur lequel le ou les programmes sont fournis sont exempts de défauts de pièces et de fabrication dans des conditions normales d’utilisation au Canada, et ce, pour une période de soixante (60)
This warranty only applies to new Panasonic Toughbooks or Toughpads purchased in the EEA and Switzerland and Turkey. Panasonic (or its authorised Service Provider) target to repair your equipment within 48 hours from its receipt in our service centre.
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Panasonic does not warrant that the functions contained in the software will be uninterrupted or error free. Panasonic assumes no risk of and shall not in any case be liable for any damages, including, without limitation, any special, incidental, consequential, or punitive damages arising from breach...
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Appendix Address Panasonic System Communications Company Europe Panasonic Manufacturing U.K. Ltd. Service Centre Building B4, Wharfedale Road, Pentwyn Industrial Estate, Cardiff, United Kingdom CF23 7XB Web page http://www.toughbook.eu/ Panasonic Helpdesk France: +33(0) 805636449 German: +49(0) 8007235211 Austria: +43(0) 800006493 Swiss (German):...
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Panasonic Mobile Communications Co., Ltd. 600 Saedo-cho, Tsuzuki-ku, Yokohama-city, Kanagawa 224-8539, Japan DHQP1081ZA/J1 C0421-0...