Page 1 m e s s a g i n g s y s t e m w i n d o w s 98 w i n d o w s n t m e s s a g i n g m a d e e a s y c o u r i e r...
Page 2: Table Of Contents
....................63 System Greetings by Port....................... 65 System Greeting Schedule by Trunk ..................66 Audiotex..........................67 SYSTEM ADMINISTRATOR OPTIONS FROM THE TELEPHONE ........ 76 BASIC DISPLAY AND NON-DISPLAY PHONE USE............77 FIRST TIME USER SETUP ...................... 78 PanaVoice Courier Installation Manual...
Page 3 AINTENANCE ....................... 116 NDEX AINTENANCE OPTIONS ........................... 116 ..................116 ORCE SER TO OGIN TARTUP ....................... 117 OG ALL ACTIVITY TO .......................... 117 OGOFF COURIER FILES & FOLDERS....................118 NETWORKING: NOVELL, NT & 98 SE................120 PanaVoice Courier Installation Manual...
Page 4 ................. 132 EARN OMMAND OOLS ....................133 EARN IALOG …D ......................133 EARNING IALOG APPENDIX 1 – AUDIOTEX MAINTENANCE WORKSHEET.......... 134 IOM 999 – FIRST LEVEL CHOICES ..................134 NEXT LEVEL CHOICES ....................... 135 INDEX ............................136 PanaVoice Courier Installation Manual...
Page 5: Introduction
I N D O W S L A T F O R M O V E R Panasonic is a leader in providing 32-bit architecture for Microsoft Windows 98 and NT, with significant advantages for the user. Those advantages include: •...
Page 6: About The Courier Voice Processing System
ABOUT THE COURIER VOICE PROCESSING SYSTEM The PanaVOICE Courier Voice Processing System is a comprehensive Automated Attendant and Voice Mail application designed to deliver solutions for almost any customer application. The Courier line is comprised of three distinct systems, and is based on Microsoft’s Windows Operating System to take full advantage of Microsoft’s...
Page 7: Courier
Baby AT industry standard form factor ♦ High quality, long life components ♦ ISO 9002 certified manufacturing process ♦ Network Interface Card PROCESSOR ♦ AMD 133 MHz HARD DRIVE ♦ 1 GB Minimum FLOPPY DRIVE ♦ 1.44 MB PanaVoice Courier Installation Manual...
Page 8 ♦ 1 AT keyboard connector EXPANSION SLOTS (6-1-0) ♦ Six 16 bit ISA slots ♦ One shared 32-bit PCI/8-bit ISA slot ♦ Four layer, Baby AT form factor ♦ 9.84" (25 cm) x 8.66" (22 cm) PanaVoice Courier Installation Manual...
Page 9: Courier Plus
♦ Baby AT form factor ♦ Monitors fan, temperature, and power supply voltages ♦ High quality, long life components ♦ ISO 9002 certified manufacturing process ♦ Network Interface Card ♦ Internal 56K Modem & PC Anywhere PanaVoice Courier Installation Manual...
Page 10 1 PS/2 or AT keyboard port ♦ 1 12-pin standard AT power supply connector ♦ 1 20-pin ATX power supply connector EXPANSION SLOTS ♦ 5 dedicated 16-bit ISA slots ♦ 1 shared ISA/PCI slot ♦ 1 dedicated PCI slot PanaVoice Courier Installation Manual...
Page 11: Courier Ums
♦ Network Interface Card ♦ Internal 56K Modem & Remote Software ♦ High Density PCI Voice Boards PROCESSOR ♦ Pentium II Processor 350 MHz HARD DRIVE ♦ 6.4 GB Minimum FLOPPY DRIVE ♦ 1.44 MB PanaVoice Courier Installation Manual 10...
Page 12 1 PS/2 mouse port ♦ 1 PS/2 or AT keyboard port ♦ 1 12-pin standard AT power supply connector ♦ 1 20-pin ATX power supply connector EXPANSION SLOTS ♦ 3 PCI slots ♦ 1 shared ISA/PCI slot PanaVoice Courier Installation Manual 11...
Page 13 No Display Screens Fax Detect & Route Standard Standard Standard Courier Mail Quest Optional Optional Network Interface Standard 10MB Standard 10MB Standard 100MB Connection Integrated Optional Optional Messaging Unified Messaging Optional Three-Year Warranty Standard Standard Standard PanaVoice Courier Installation Manual 12...
Page 14: Getting Started: Physical Installation
These drawings will assist you in identifying the various connectors and cards equipped on each system. In addition, these drawings also detail the proper pin configuration of the various voice boards that are used. PanaVoice Courier Installation Manual 13...
Page 15: Wo Ort Courier Schematic
C O U R I E R S O R T C H E M A T I C PanaVoice Courier Installation Manual 14...
Page 16: Our Ort Courier Plus Schematic
C O U R I E R P L U S S O U R O R T C H E M A T I C PanaVoice Courier Installation Manual 15...
Page 17: Our Ort Courier Ums Schematic
C O U R I E R U M S S O U R O R T C H E M A T I C PanaVoice Courier Installation Manual 16...
Page 18 25-32 Ports DBS Type Model Number Non- Non- Non- Non- Non- VB-4970IP (API) VB-43709 (SLT Adapter) VB-42551 VB-4970IP (API) VB-43621A (AEC) VB-2089P (SLT Ringer) VB-43431 (MFR) VB-43709 (SLT Adapter) VB-43551 VB-44131 (API) VB-44620 (AEC) VB-44513 PanaVoice Courier Installation Manual 17...
Page 19: Api Integration
A P I I N T E G R A T I O N The API connection to the Panasonic DBS/576 phone system provides the Courier with a high-speed, digital link to the telephone system. This allows for very fast and accurate call progress detection and message waiting indication.
Page 20 1; the outer pair is port 2 and so on for each connector. For an example of the pin configuration of a 4-port Courier UMS, refer to diagram C003. PanaVoice Courier Installation Manual 19...
Page 21: Getting Started: Software Programming
Dial 2# (“Tel Set Type” appears) ♦ Enter “41” as the terminal type for the first port ♦ Press Hold to go to next port number using 42-56 Note: It is imperative that all ports used be sequential. PanaVoice Courier Installation Manual 20...
Page 22 # of the phone to be programmed ♦ Enter the FF key number to be programmed ♦ Press Conf Prog Auto FF11 VM Pilot Number, # ♦ Press ‘Hold’ to advance to the next port PanaVoice Courier Installation Manual 21...
Page 23: Telephone System Programming For In-Band Integrated Dbs Series
Note: For In-Band integrated Courier voice mail, use *4 plus the extension number to light the message waiting light and *5 plus the extension number to cancel the message light. This must be done from the same port. PanaVoice Courier Installation Manual 22...
Page 24: Telephone System Configuration For In-Band Integrated 576 Series
Repeat for each extension forwarded to voice mail Note: For an In-Band integrated Courier, use *41 plus the extension number to light message lights, and to cancel message lights use *49 plus the extension number. PanaVoice Courier Installation Manual 23...
Page 25: Considerations For Third -Party Voice Mail
For telephone systems not listed, simply set the Lamp On and Lamp Off Protocols and adjust the PBX parameters, if necessary. The majority of telephone systems can use the default PBX parameters at their current settings. PanaVoice Courier Installation Manual 24...
Page 26: Courier Programming
98 banner will appear, and last for approximately 15 seconds. Courier UMS OS Loader text flashes very quickly and then NT 4.0 loads for 20 seconds. During this time you will see the operating system version and service version PanaVoice Courier Installation Manual 25...
Page 27 Windows desktop. This boot process for non-API integrated systems is identical to the process as described above; only the Serial Overlord will not load this time because there is no API integration in this case. PanaVoice Courier Installation Manual 26...
Page 28 Courier components. Courier uses Windows ‘Winsock’ connections for its data transfer between programs. It takes about 5 seconds to load this program. When this program is complete, the Winsock Overlord icon will remain on the task bar. PanaVoice Courier Installation Manual 27...
Page 29 The Courier Engine is the voice processing application. An icon will appear at the Courier Engine far right of the task bar, and will read: The Windows task bar will have the following icons appearing: PanaVoice Courier Installation Manual 28...
Page 30 You can view these programs at any time. However, remember to MINIMIZE THE APPLICATION WHEN EXITING, as opposed to clicking the “X” at the upper right hand corner. Clicking the “X” will shut down the program, which is not what you want to accomplish. PanaVoice Courier Installation Manual 29...
Page 31: Opening Courier Ui & Login
Start button. On a Windows NT machine, it appears on the Windows desktop. You can also: ♦ Click on Start, ♦ Then Programs, ♦ Then Panasonic Courier, ♦ Then Courier Start Up. In either case, the Courier Loading screen will appear to launch the program. PanaVoice Courier Installation Manual 30...
Page 32: Login
Courier’s default Password is 1111. Courier’s default name is Courier. When the proper password is given, Courier will allow editing of the system. To change the Password, see System Master Password in the System Parameters menu. PanaVoice Courier Installation Manual 31...
Page 33: Ports
Context-sensitive on-line Help Files are accessible from any point in the User Interface by pressing the F1 key on the Courier system’s keyboard. In addition, Help Files are available regarding the many other aspects of the Courier system, including System Administrator functions and User options. PanaVoice Courier Installation Manual 32...
Page 34: Courier Basic Set -U P Interface
Extension (Extension calls will transfer to when pressing ‘0’ or making no entry.) Audiotex Entry (Information Only Mailbox number if other than IOM 999.) Fax Extension number System Greeting Schedules Audiotex Lists Maintenance/Branching (One-Digit Dialing) PanaVoice Courier Installation Manual 33...
Page 35: System Parameters
Select First Name, Last Name, or Either Name as preferred. This selects the prompt that is played when the name entry prefix key is pressed. Names should be entered into the Name Directory in the order that matches this setting. PanaVoice Courier Installation Manual 34...
Page 36: Pbx Parameters
PBX Parameters. A. O PBX P UTSIDE REFIX ARAMETERS Enter the number required to access an outside line. Begin and end the required digits with a comma for a one second pause (e.g. ,9,). PanaVoice Courier Installation Manual 35...
Page 37: Port Specific Parameters
Courier uses this port for Pager/Call notification only. Not commonly used. IGHTS Courier uses this port to light message waiting lights only. Not commonly used. UTBOUND ALLS This port is reserved for incoming calls only. No message notification calls are made on this port. PanaVoice Courier Installation Manual 36...
Page 38: Mailboxes
This allows you to set up different operators for each department, if needed. From the Courier OutLook Bar, under the Maiboxes tab, click the Global COS icon. The following menu appears: PanaVoice Courier Installation Manual 37...
Page 39 (0-9) defined by the mailbox owner. Note: If the Operator Drop Mailbox defined above is designated, the Branch 0 digit will have the same designation. PanaVoice Courier Installation Manual 38...
Page 40 Call Record feature described above. CALL RECORD NOTIFY Checking this box will sound a warning tone that can be heard by both parties when the Call Record feature is activated. PanaVoice Courier Installation Manual 39...
Page 41 Queue. Note: If you accept the call, you have up to one minute to terminate or put the original call on hold in order to take the second call. PanaVoice Courier Installation Manual 40...
Page 42 Apply. The System Administrator now has the option to change another Class of Service entry or to Exit. Any mailboxes that were added to the System before the editing of the Class of Service will not automatically be changed. PanaVoice Courier Installation Manual 41...
Page 43: Mailbox Maintenance
Mailboxes may be set up or deleted one at a time, in a sequential range of mailboxes or a group of mailboxes. The quickest and easiest way of setting up mailboxes is by the same Class of Service. PanaVoice Courier Installation Manual 42...
Page 44 This is done using the AccuCall Wizard under the Programs section of the Start Menu. However, this is not necessary on Panasonic switches. If Monitored is not selected, the Courier will “blind transfer” callers to extensions. In this case call forwarding to voice mail function is performed at the telephone system level.
Page 45 Note: A non-API integrated system must learn the ringing, busy and hang-up tones provided by the telephone system. This is done using the AccuCall Wizard under the Programs section of the Start Menu. However, Panasonic switches do not require this to be done. ENTER THE MAILBOX TYPE Left mouse click on the drop down arrow provided to view the selection of valid choices.
Page 46 IOM, or the operator. The digits to dial can be set up in the Audiotex Parameters section. Play greeting, blind transfer For this application, the IOM greeting will be played to the caller then transferred to a pre-defined extension, which has been already defined in Audiotex Branching. PanaVoice Courier Installation Manual 45...
Page 47 Balance), he hears: “Press your account number now.” Courier accepts the account number and connects the caller to the extension of the proper Bank Representative, as defined in Translation Number - Add. See Translation Number Browse. PanaVoice Courier Installation Manual 46...
Page 48 A Query Only Mailbox is not associated with a real extension on the telephone system. Like a Play Only Mailbox, callers hear a greeting, followed by every message that has been left in the mailbox. PanaVoice Courier Installation Manual 47...
Page 49 Auto Attendant call-forwarding feature that can be changed at the station level. A user cannot activate the Auto Attendant call- forwarding feature during the time that the Timed Forwarding Feature is active. PanaVoice Courier Installation Manual 48...
Page 50 • Press 1 to hear mailbox information, 2 to record mailbox information. • Press 3 to change your password or the pound sign to exit. • Press the pound sign when finished and hang up PanaVoice Courier Installation Manual 49...
Page 51 Voicemail Setup. Note: The user password is a temporary password that should be changed later by the Mailbox owner through their Voicemail Setup function. PanaVoice Courier Installation Manual 50...
Page 52 Enter a specific mailbox, group of mailboxes, or range of mailboxes to delete and click this icon. A window will appear to confirm your action. Click Yes to delete the data or No to cancel the operation. PanaVoice Courier Installation Manual 51...
Page 53 When 00 Custom Mailbox Setup has been selected in the Mailbox Setup COS, you can select this tab to program a custom COS which will apply to the individual mailbox that has been selected. Each of the COS fields are defined in detail under Global COS. PanaVoice Courier Installation Manual 52...
Page 54 Note: Each type of mailbox is described in detail under Mailbox Maintenance - Enter The Mailbox Type. There are ten fields in this section, one for every digit available (0-9). Enter an asterisk (*) to return to the System Greeting, or enter the desired extension/mailbox number to be transferred to. PanaVoice Courier Installation Manual 53...
Page 55 (the top box is first, the bottom is last). The order can be changed by simply clicking and dragging a box to the desired location. In order for the Courier to dial a specific number, the Active box must be checked. PanaVoice Courier Installation Manual 54...
Page 56 The extension order can be changed by simply clicking and dragging a box to the desired location. PanaVoice Courier Installation Manual 55...
Page 57 From the Courier OutLook Bar, under the Maiboxes tab, click the Browse Update icon. The following menu appears: For Further Information To obtain further information on a particular mailbox, scroll to the right. To obtain further help on each field, see Add Mailboxes and Class of Service Maintenance. PanaVoice Courier Installation Manual 56...
Page 58: Name Directory
This field is the entry point for the first name of the mailbox user. The first four characters will be used to search on when entered by a caller. LAST NAME This field is the entry point for the last name of the mailbox user. PanaVoice Courier Installation Manual 57...
Page 59 Last Name; First Name; Mailbox Information is displayed in the order of Last Name, First Name and Mailbox Number First Name; Last Name; Mailbox Information is displayed in the order of First Name, Last Name, and Mailbox Number. PanaVoice Courier Installation Manual 58...
Page 60 Click Refresh to remove entries from text boxes. After clicking ADD, press OK to exit screen. CANCEL Click Cancel to exit screen without saving entries. APPLY This field is used to apply data that is displayed in the text boxes. PanaVoice Courier Installation Manual 59...
Page 61: System Greetings
Enter the two-digit System Greeting Number you wish to maintain. Enter a zero in front of a single digit, or press the pound sign to exit. Follow the prompts to record the System Greetings. Press 2 to record a new greeting. PanaVoice Courier Installation Manual 60...
Page 62 Operator Drop extension number as the second choice. If both are designated, the System Greeting Drop Extension takes priority. If neither is designated, the Courier will say “thank you” and disconnect the call. PanaVoice Courier Installation Manual 61...
Page 63 The extension number must first be defined in Mailbox Maintenance, as an Attendant type mailbox. When Courier takes a call and detects a FAX tone from the calling machine, the call is routed to this extension number. PanaVoice Courier Installation Manual 62...
Page 64: System Greeting Schedules
00:00 – 23:59 (e.g., 5:30 p.m. is 1730). Do not use colons (:) when you key the time. You can key leading zeros, but they are not required (e.g., for 8:00 a.m., key 800 and press the Enter key. Courier inserts the leading zero, 0800). PanaVoice Courier Installation Manual 63...
Page 65 Enter. Note: Select Apply to apply any item without leaving this screen. Select Cancel to leave this screen without saving any changes. PanaVoice Courier Installation Manual 64...
Page 66: System Greetings By Port
Left click a System Greeting Schedule from the list of schedules on the left. ♦ When it is highlighted, double left click the number of the port on the right to which the Schedule is to be applied. PanaVoice Courier Installation Manual 65...
Page 67: System Greeting Schedule By Trunk
Click Add to create a new record for entering another trunk ID code. ♦ When all entries are completed, click Apply to save your changes. ♦ To delete an entry, click the left column to highlight the entire row and ♦ Click Delete to delete the entry. PanaVoice Courier Installation Manual 66...
Page 68: Audiotex
IMPORTANT: You cannot use single-digit numbers on IOM’s having ‘Full Salutation Functionality’, which conflict with: Name Directory access number (default is 8), Translation Number prefix, or Audiotex prefix keys as defined in the Parameter file. PanaVoice Courier Installation Manual 67...
Page 69 2. Audiotex Parameters 3. Audiotex Branching Courier displays the system default Information Only Mailbox (IOM) 999. Depending upon mailbox number length, the system default IOM may be 99, 9999,or 99999 under which Branching is initially defined. PanaVoice Courier Installation Manual 68...
Page 70 The word IVR is the entry point for status inquiries associated with specific multi-digit numbers, such as claim numbers or order numbers. See IVR Number Maintenance and IVR Processing Parameters ♦ or an asterisk ( An asterisk is used to return the caller to the System Greeting. PanaVoice Courier Installation Manual 69...
Page 71 3 for Sales. When your caller presses 3, he may hear additional branching options such as: “Press 1 for Small Appliance Sales, 2 for Large Appliance Sales, 3 for Builder Sales…” Note: The number of sub-levels you can have is unlimited. PanaVoice Courier Installation Manual 70...
Page 72 Mailbox Maintenance. Set up the Audiotex list in the Courier system after all Information Only Mailboxes, mailboxes requiring recording of messages, have been defined in Mailbox Maintenance. PanaVoice Courier Installation Manual 71...
Page 73 "Thank you" and hangs up. Callers cannot interrupt the message. G - Group Functionality Group Functionality allows more than one mailbox to be associated with an extension number. After making the selection from ‘Set Functionality’, you may view it with ‘View Status’: PanaVoice Courier Installation Manual 72...
Page 74 If the caller presses "3 for more information" (3. Information), extension 100 is called (the switchboard operator) and the caller is assisted personally. "Press 0 for current loan information, 1 for regular accounts, or 2 for savings accounts." PanaVoice Courier Installation Manual 73...
Page 75 If a caller presses "2 for information on opening a new account," Courier plays the message recorded in the IOM: "First Virginia Bank is currently offering free checking and free checks for all new accounts…" PanaVoice Courier Installation Manual 74...
Page 76 Use the Audiotex Maintenance Worksheets, Appendix 1, found at the end of this Manual to document or outline the Audiotex Options you have defined. This information will be needed to compose your System Greeting as well as setting up mailboxes in Mailbox Maintenance. PanaVoice Courier Installation Manual 75...
Page 77: System Administrator Options From The Telephone
UMBER RESS YSTEM ASTER ASSWORD RESS END A EGULAR ESSAGE RESS NTER A TWO DIGIT LASS OF ERVICE OR TO SEND TO ALL MAILBOXES ECORD ECORD ECEIPTED PPEND ISTEN RIVATE AND RGENT ELETE YOUR MESSAGE PanaVoice Courier Installation Manual 76...
Page 78: Basic Display And Non-Display Phone Use
BASIC DISPLAY AND NON-DISPLAY PHONE USE The PanaVOICE Courier will work with the phone system and allow for visual menus from the large as well as small screen displays. With third party voicemail you normally need to program a call forward ID so the voicemail will answer with the personal mailbox greeting as opposed to the main greeting when calls forward to voicemail.
Page 79: First Time User Setup
FIRST TIME USER SETUP As a first time user of the PanaVOICE Courier Voice Mail System, you will be asked to perform your mailbox customization. Please follow the steps below to customize your mailbox, keeping in mind that the system will “time out” after 30 seconds of perceived inactivity.
Page 80: Courier Quick Refernce Card
COURIER QUICK REFERNCE CARD PanaVoice Courier Installation Manual 79...
Page 81: Ivr Processing
This field defines the digit length used for IVR inquiries (claim numbers). The IVR Number must correspond with an order number given to your customer. Click the appropriate number to set from two to nine digits. PanaVoice Courier Installation Manual 80...
Page 82 IVR number being played. REPEAT IVR NUMBER TO CALLER ON STATUS INQUIRIES – DEFAULT: ✱ ✱ ✱ ✱ Check, to have the Courier repeat the IVR number when a caller enters a valid IVR number. PanaVoice Courier Installation Manual 81...
Page 83: Ivr Number Maintenance
2 to record a custom Message, 3 to hear the status of a number, or, press the pound sign to exit. Courier plays: Record your status message after the tone and press the pound sign when finished. PanaVoice Courier Installation Manual 82...
Page 84 Courier plays the current status message of the number you entered. Courier plays: Press 1 to change the status of a number, 2 to record a custom message, 3 to hear the status of a number, or the pound sign to exit. PanaVoice Courier Installation Manual 83...
Page 85: Translation Numbers
Click with the mouse to move to the extension number you want to change. Type over the current information and press the [Enter] key. Note: To delete a translation number and all related information, see Delete Translation Numbers. PanaVoice Courier Installation Manual 84...
Page 86: Add
You must click ADD in order for entries to be added and appear on the Browse screen. ADDING TRANSLATION # (NUMBERS) This field acts as a visual status of the translation number or numbers being added. When the transaction is complete, this field will display “DONE”. LENGTH OF THE TRANSLATION NUMBERS PanaVoice Courier Installation Manual 85...
Page 87: Delete
DELETING TRANS # This field acts as a visual status of the translation number or numbers being deleted. When the transaction is complete, this field will display “DONE”. PanaVoice Courier Installation Manual 86...
Page 88: Statistical Reports
The "company" in the line shown above defines how the reports will be paginated. The options are "company", "division" and "department". Your selection will depend on how the Courier is to be used. PanaVoice Courier Installation Manual 87...
Page 89: Traffic
Dial 'O' Open The caller dialed the operator directly. No Entry The caller waited until the Courier dropped them to the extension specified as the drop extension. This would include callers dialing from a rotary phone. PanaVoice Courier Installation Manual 88...
Page 90: Automated Attendant / Subsequent Transactions
Number Messages Left Defines how many messages were left. Number Messages Retrieved Defines how many messages were listened to and acted upon. Avg. Seconds per Message The average time of all the messages, in seconds. PanaVoice Courier Installation Manual 89...
Page 91: Extension Report
"Direct Dial", "Menu Option", etc. are the same as above. E N U E P O R T This report gives you the number of calls that reached a particular extension by any menu choice. PanaVoice Courier Installation Manual 90...
Page 92: Utilities
The screen shows the number of bytes that have been deleted during this particular deletion procedure. CLEAR STATUS Clears the Purge Status information. Purge messages until you are satisfied there is enough room on the hard drive. PanaVoice Courier Installation Manual 91...
Page 93: Distribution Lists
Mailbox owners can have multiple lists. This field enables you to select a specific list for the specific sender you are trying to check distribution status. DATE Once a specific list has been selected the Date that the message was sent will be displayed in this field. PanaVoice Courier Installation Manual 92...
Page 94 Apply button. This change is now saved and available for use. This feature is available only when using display phones with API integration. These names are available for selection by mailbox users when creating a Distribution List from a display telephone. PanaVoice Courier Installation Manual 93...
Page 95: Parameters
1 to 9 rings by typing in the number or click the left and right arrow to increment one ring at a time. Note: If Release on Ring has been set to Yes in the mailbox Class of Service, it will take priority over this entry. PanaVoice Courier Installation Manual 94...
Page 96 By checking this box, Courier is able to detect when a caller hangs up during the System Greeting (system sees a drop in loop current either from the telephone system or the Central Office line). Note: The telephone system must provide a disconnect signal. PanaVoice Courier Installation Manual 95...
Page 97 (Override Prefix). The * sign is reserved for callers to enter the Voice Processing system from the outside as subscribers to access their mailbox. These functions can be swapped. PanaVoice Courier Installation Manual 96...
Page 98 Click the drop down arrow and choose between Last Name, First Name, or Either Name. Changing this setting will change the prompt played when a caller presses the Name Entry Prefix key on the telephone. Names should be entered into the Name Directory in this order. PanaVoice Courier Installation Manual 97...
Page 99: Utomated Ttendant Arameters
Note: If there is no System Greeting Drop Mailbox defined, the Courier will look at the Operator Drop Mailbox. If neither is defined, the Courier will let the caller know that the operator is not available and will instruct the caller to call back at a later time. PanaVoice Courier Installation Manual 98...
Page 100 The Name Entry Prefix must be different from the: • Audiotex Branching Numbering Plan, the • Override Prefix, and the • Extension/Translation Prefix number. Note: You cannot have any Mailboxes that begin with the Name Entry Prefix. PanaVoice Courier Installation Manual 99...
Page 101 “Who may I say is calling?”, and then records the caller's reply to be heard by the extension owner. Enter from 1 to 9 seconds by typing the number or you can click the left or right arrow icon to increment one second at a time. PanaVoice Courier Installation Manual 100...
Page 102: Oice Ail Arameters
The maximum amount of time is 999 seconds (16+ minutes). Enter from 1 to 999 seconds by typing the number or click the left or right arrow icon to increment 1 second at a time. PanaVoice Courier Installation Manual 101...
Page 103 1 second at a time. RECORD TIME FOR NAMES – DEFAULT: 2 Enter the amount of time, in seconds (2-10), the Mailbox owner has to record their name. PanaVoice Courier Installation Manual 102...
Page 104 (1-99), Courier waits for this data from the PBX. Not used on Panasonic DBS Telephone switches. Enter from 1 to 99 seconds by typing the number or click the left or right arrow icon to increment 1 second at a time.
Page 105 Note: The field under Add Mailboxes, which determines the message notification method, must be set to Light in order for these Protocols to work. These Lamp Protocol fields are not relevant when using API integration. PanaVoice Courier Installation Manual 104...
Page 106: Audiotex Parameters
Note: The Audiotex Prefix must be different from the Name Entry Prefix, the Override Prefix, and the Prefix Type parameters. You cannot have any Mailboxes that begin with the Audiotex Prefix. The greeting is associated to an Audiotex Mailbox by programming the Audiotex Entry Point. PanaVoice Courier Installation Manual 105...
Page 107 Enter from 0 to 1800 seconds (30 Minutes) by typing the number, clicking and dragging the bar to the desired number or clicking the left or right arrow icon to increment one second at a time. PanaVoice Courier Installation Manual 106...
Page 108: Pbx Parameters
(;) represents a 3-second pause, and a percentage sign (%) represents a 5-second pause. You can enter whatever DTMF sequence is required by the PBX system into this field (e.g., &,#4). DIAL PROTOCOL TO TRANSFER A CALL TO ANOTHER EXTENSION – DEFAULT: (BLANK) PanaVoice Courier Installation Manual 107...
Page 109 (00100 = 1 second). Enter from 0 to 100 by typing in the number, click the left and right arrow to increment in 1/100-second increments or click and drag the bar to adjust the timing. PanaVoice Courier Installation Manual 108...
Page 110 For example, if an incoming call rings a station that is call forwarded to the Courier, when the Courier answers the Panasonic DBS telephone system will send a predefined string of digits to route the caller directly to the mailbox greeting. In this case you should delay the greeting several seconds so that the DBS can send the digits before the system greeting is played.
Page 111: Operator Parameters
Enter from 0 to 99 times by typing the number or click the right or left Icon to increment by one. PanaVoice Courier Installation Manual 110...
Page 112 Courier will automatically send the caller to the system administrator mailbox. Enter from 3 to 10 rings by typing the number or click the right or left Icon to increment one ring at a time. PanaVoice Courier Installation Manual 111...
Page 113: Port Specific Parameters
Courier uses this port for Pager/Call notification only. LIGHTS ONLY Courier uses this port to light message waiting lights only. NO OUTBOUND CALLS No message delivery calls are made on this port. It is reserved for incoming calls only. PanaVoice Courier Installation Manual 112...
Page 114 Setting a port to Voice Mail will allow the Courier to perform voicemail functions only. OGICAL ERMINAL This setting is not active at this time. YSTEM XTENSION This setting is not active at this time. PanaVoice Courier Installation Manual 113...
Page 115: Transaction Statistics
If No is selected, these statistics are not kept. LOG SYSTEM STATISTICS – DEFAULT: ✱ ✱ ✱ ✱ If you select Yes, Courier stores system statistics to be printed on statistical reports. If No is selected, these statistics are not kept. PanaVoice Courier Installation Manual 114...
Page 116: Pbx Wizard
The Courier Engine is actually active during this procedure but because it is so busy evaluating every file, it cannot be interrupted with incoming call traffic. Once the routine is complete, it is then ready to answer calls again. PanaVoice Courier Installation Manual 115...
Page 117: Data Files Back -U P To The A: Drive
Courier programming mode. CAUTION: If this field is not activated, anyone that has physical access to the Courier through keyboard and monitor and or remotely will be able to accomplish UNRESTRICTED EDITING. PanaVoice Courier Installation Manual 116...
Page 118: Log All Activity To File
Enter the UNC of the host machine in the following format: \\machine name Example: \\Courier Left mouse click on Test. Courier will respond "suitable host found" when the proper UNC is supplied. Click APPLY to make changes active. PanaVoice Courier Installation Manual 117...
Page 119: Courier Files & Folders
These files contain all the setup information of the Courier (e.g. mailboxes, name directory, system greetings and schedules, etc.) and are some of the most critical to have on backup. PanaVoice Courier Installation Manual 118...
Page 120 Support software for the hardware security ‘key’ attached to the back of each Courier system. ♦ C:\STATS The print files for all of the statistical reports are stored here. ♦ C:\UI This folder contains the software for installing a User Interface on a remote machine. PanaVoice Courier Installation Manual 119...
Page 121: Networking: Novell, Nt & 98 Se
To add TCP/IP, • Click "add" "protocol" then Microsoft and TCP/IP protocol. When the protocol is added, the properties will be shown. • Click on the IP Address tab. • Click on "Specify an IP Address". PanaVoice Courier Installation Manual 120...
Page 122 NT system. If connecting to a hub, a straight through cable will be needed to connect both machines. If connecting two machines without a hub, a "crossover" cable must be used connecting the two computers together. PanaVoice Courier Installation Manual 121...
Page 123: Installing A Remote User Interface
Close the program by clicking File-Exit and restart. You should now see the port activity of the Courier voice system and be able to remotely administer the system just as if you were at the voice machine. PanaVoice Courier Installation Manual 122...
Page 124: Installing Updates To Software
INSTALLING UPDATES TO SOFTWARE All updates/upgrades will be provided to Panasonic. The Hotline Technical Support staff will be able to give information as to location of upgrades via Internet or availability of media for upgrades Upgrades will be distributed in two methods: 1) Install Shield installations; 2) Self - extracting zip files.
Page 125: Setting The Jumpers
Select the board type and the next available I/O address. Normally the second board should be 301, the third 302, the fourth 303 (Diagram 2). (Diagram 2) Note: When handling voice boards, use proper static and grounding procedures to avoid static discharge onto the voice board. PanaVoice Courier Installation Manual 124...
Page 126: Configuration Of Hardware
A C H I N E I S A S S E M B L Y Remove the screws as shown in Diagram 3. Remove the cover as shown in Diagram 4. (Diagram 3) (Diagram 4) PanaVoice Courier Installation Manual 125...
Page 127: Driver Configuration
R I V E R O N F I G U R A T I O N Reboot the machine, and shut down the Courier. (Diagram 6) Diagram 6 shows clicking on the Start menu, Rhetorex, and Configuration Wizard PanaVoice Courier Installation Manual 126...
Page 128 (Diagram 7) The level of drivers is shown in Diagram 7. (Diagram 8) Clicking Next will show current boards loaded. (Diagram 8.) (Diagram 9) Clicking Add will add the new voice board. (Diagram 9) PanaVoice Courier Installation Manual 127...
Page 129 A listing of all Rhetorex/Brooktrout voice boards will be shown in the next screen. (Diagram 10) Select the appropriate voice board. (Diagram 11) (Diagram 10) (Diagram 11) After adding the board, reboot the machine. PanaVoice Courier Installation Manual 128...
Page 130: Non-Api Setup And Test Routine
NON-API SETUP AND TEST ROUTINE PanaVOICE Courier Series Non-API See API Is system Initialization Setup and Test Routine Troubleshooting API Integrated Flow Chart Power Up Courier Properly power down Passes Power Up Courier and reseat the Passes Power Up Call Technical...
Page 131: Api Setup And Test Routine
API SETUP AND TEST ROUTINE PanaVOICE Courier Series API See non-API Initialization Setup and Test Routine Will system be API Troubleshooting Integrated Flow Chart Power Up Courier Properly power down Courier and Passes Power Up Passes Power Up reseat the PC...
Page 132: Pcanywhere
Dealer for the login, and Courier for the password. Remote maintenance may be done from this connection, and in future releases of Courier machines, remote maintenance of the Panasonic switch is planned, using DBS Manager and/or PCAS. Depending on the connection speed, there may be some lag time or slow response time between the machines.
Page 133: Rhetorex Accucall Plus For Windows
Start to begin call progress analysis. The Learning... dialog box shows the detected as the tone is analyzed. When the analysis is complete, press Add Tone to add the Tone Definition to the PCPM table. PanaVoice Courier Installation Manual 132...
Page 134: Learn New Tone Dialog Box
Learn New Tone operation. If you click Add Tone, the Edit Tone dialog is displayed with the learned values. Enter a Tone Name and PCPM code, then click OK to store the Tone Definition. PanaVoice Courier Installation Manual 133...
Page 135: Appendix 1 - Audiotex Maintenance Worksheet
) __________ ) ____________ ( )_____________ 7.______________________________ ) __________ ) ____________ ( )_____________ 8.______________________________ ) __________ ) ____________ ( )_____________ 9.______________________________ ) __________ ) ____________ ( )_____________ Text for Mailbox Messages Mailbox/Extension No._____ Mailbox/Extension No._____ Mailbox/Extension No._____ PanaVoice Courier Installation Manual...
Page 136: Next Level Choices
) ____________ ( )_____________ 7.______________________________ ) __________ ) ____________ ( )_____________ 8.______________________________ ) __________ ) ____________ ( )_____________ 9.______________________________ ) __________ ) ____________ ( )_____________ Text for Mailbox Messages Mailbox/Extension No._____ Mailbox/Extension No._____ Mailbox/Extension No._____ Mailbox/Extension No._____ PanaVoice Courier Installation Manual...
Page 137: Index
Dial protocol to place a call on hold – Default: &, ....................108 Dial protocol to return from busy ..........................108 Dial protocol to return from no answer........................108 Dial protocol to transfer a call ........................... 108 PanaVoice Courier Installation Manual...
Page 138 INSTALLING A REMOTE USER INTERFACE ....................122 INSTALLING UPDATES TO SOFTWARE......................123 Integration delay seconds ............................103 Inter Digit Delay................................95 Internal delivery start time............................104 Internal delivery stop time ............................104 IOM Functions................................46 IVR Parameters................................80 PanaVoice Courier Installation Manual...
Page 139 Number to dial to access an outside (CO) line......................109 Off hook delay increments............................95 Off Hook Voice Announce ............................ 18, 40 Operating System Loads.............................. 25 Operator Drop Mailbox ............................... 38 Operator Drop Mailbox Number ..........................110 PanaVoice Courier Installation Manual...
Page 140 Seconds to wait before dropping to operator ....................... 98 Security Key (Dongle)..............................13 Select PBX Type ............................... 107 Self-Extracting Zip Files............................123 Serial Overlord ............................25, 26, 28, 29 Service Overlord..........................25, 27, 29, 123, 125 PanaVoice Courier Installation Manual...
Page 141 View Total System Name Entries..........................58 Voice Mail Parameters ..........................35, 41, 101 Wait for Integration Digits before System Greeting ....................109 Windows Desktop................................ 26 Winsock Overlord............................25, 27, 29 Write and Record Your System Greeting Message ..................... 75 11/19/99 PanaVoice Courier Installation Manual...

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