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Canon imagePRESS Lite C170 Service Manual
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Canon imagePRESS Lite C170 Service Manual

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Summary of Contents for Canon imagePRESS Lite C170

  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Canon Partner Portal Website: https://www.partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePRESS Lite C170 and imagePRESS Lite C165.
  • Page 3 Date Section(s) Details October 2019 Release of the imagePRESS Lite C170 / C165 Service Guide • Updated Toner and Drum descriptions. • Revised specifications to add Front to Back Registration. January 2020 • uniFLOW, uniFLOW Online, and uniFLOW Online Express are available for use on the imagePRESS Lite C170 / C165.
  • Page 4 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 5: Table Of Contents

    A. Overview ............................1 B. Features ............................3 1. Unified Firmware Platform ......................3 2. New Features available with the imagePRESS Lite C170 Series digital press ......3 C. Configuration ............................ 4 D. Estimated Performance Standard ....................11 E. Optimum Performance Range and Monthly Copy/Print Volume ........... 12 1.
  • Page 6 Canon imagePRESS Lite C170 Series Service Guide IV. Document Storage Capabilities ....................... 23 A. Mail Box ............................23 B. Network ............................23 C. Dual Wired Network support ......................24 D. Memory Media ..........................24 E. Advanced Box ..........................25 Security Features and Options ......................26 A.
  • Page 7 Canon imagePRESS Lite C170 Series Service Guide D. Device Security and Management Software .................. 41 1. uniFLOW Device Security & Management ................41 2. uniFLOW Serverless Secure Print .................... 41 3. uniFLOW Online ........................41 4. uniFLOW Online Express ......................41 5.
  • Page 8 T. MEAP Counter ..........................82 U. Toner Bottle Counter ........................83 IX. Limited Warranty Support ........................ 84 A. imagePRESS Lite C170 / C165 Limited Warranty Conditions ............84 B. D07 Drum Unit Limited Warranty ....................84 C. Warranty Programs ........................84 D.

  • Page 9: Introduction

    Specifications section in the Appendix. The imagePRESS Lite C170 is a Segment 4 device that prints and copies • at speeds of up to 70-ppm (pages per minute) Color and up to 80-ppm B&W (Black and White) (Letter sized sheets).
  • Page 10 The ImagePRESS Lite C170 / C165 includes the UFP (Unified Firmware • Platform), a common firmware base for the imagePRESS Lite C170 / C165 and the Third Generation imageRUNNER ADVANCE devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported devices.

  • Page 11: Features

    See the Unified Firmware Platform Features Reference Manual available on the Partner Portal and e-Support for the latest UFP release available for this model series, and the new features introduced with that release. 2. New Features available with the imagePRESS Lite C170 Series digital press •...

  • Page 12: Configuration

    Lite C170 Series Service Guide Configuration Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the Canon Partner Portal (https://www.partners.usa.canon.com) for the most up-to-date Item Numbers.
  • Page 13 Canon imagePRESS Lite C170 Series Service Guide Table 2 – Hardware Accessories related to the W1 PRO Finisher Item Item Number Staple Finisher-W1 PRO Set 5, 6 0117C009AA Booklet Finisher-W1 PRO Set 0118C010AA 5, 7 Puncher Unit-BS1 5738B002AA Puncher Unit-BT1...
  • Page 14 Canon imagePRESS Lite C170 Series Service Guide Table 3 – Hardware Accessories related to the AC1 Finisher Item Item Number Staple Finisher-AC1 5, 13, 14 3235C001BA Booklet Finisher-AC1 3236C001AA 5, 13, 15 Jogger Kit-A1 3237C001AA 2/3 Hole Puncher Unit-A1 16, 17...
  • Page 15 Canon imagePRESS Lite C170 Series Service Guide Table 4 – Hardware Accessories Item Item Number Stack Bypass Alignment Tray-D1 3243C001AA Long Sheet Feeding and Catch Tray-B1 1228C001AA Long Sheet Catch Tray XL-A1 4166C001AA Paper Deck Unit-E1 0162C002AA POD Deck Lite-C1...
  • Page 16 Requires Upright Control Panel-H1 This item is required to use PRISMAprepare with the imagePRESS Lite C170 / C165 and the Canon Printer Kit. This item only includes the PRISMAprepare V7 base license (1st concurrent user and 1st year maintenance for base license). Licenses for additional concurrent users or other licensed modules and their related Annual Maintenance must be ordered as separate line items.
  • Page 17 Canon imagePRESS Lite C170 Series Service Guide Table 6 – System Connectivity Accessories – imagePRESS Server Item Item Number imagePRESS Server L30 (No Longer Available) 3835C004AA imagePRESS Server L30 v2.0 Set 3835C007AA Software Upgrade Kit For iPR Server L30 5727B043AA...
  • Page 18 Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice. The Application/Jar file can be attained through download only from http://www.canon.com/fau/downloads/. MiCard PLUS SC supports 35 different proximity cards types. Refer to the Canon Partner Portal for a complete list of supported card frequencies...

  • Page 19: Estimated Performance Standard

    • The use of recommended media • The use of Genuine Canon service and consumable parts • The actual performance of the machine may vary, based on customer usage factors, the physical environment in which the machine is installed, the types of jobs performed, and the types of media used.

  • Page 20: Optimum Performance Range And Monthly Copy/Print Volume

    Canon imagePRESS Lite C170 Series Service Guide Optimum Performance Range and Monthly Copy/Print Volume 1. The Optimum Performance Range The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high-level of performance and print/copy quality.

  • Page 21: Hardware Accessory Options

    Canon imagePRESS Lite C170 Series Service Guide Hardware Accessory Options Canon Branded paper feed, accessories and finishers for the imagePRESS Lite C170 / C165. Refer to the Appendix to see the specifications for the hardware accessory options. Printer Cover-H1 •...

  • Page 22: Pod Deck Lite-C1

    Installation the Registration Plate with the POD Deck Lite. IMPORTANT The imagePRESS Lite C170 / C165 supports the POD Deck Lite-C1 with a serial number SZK10000 or later. Long Sheet Catch Tray XL-A1 Formerly named the Finisher Long Sheet Catch Tray-A1.

  • Page 23: Envelope Feeder Attachment-F1

    The imagePRESS Lite C170 / C165 supports the Booklet Finisher-W1 • PRO with a serial number SWW60000 or later. The imagePRESS Lite C170 / C165 supports the Staple Finisher-W1 PRO • with a serial number SWT60000 or later. imagePRESS Lite C170 Series Service Guide...

  • Page 24: Booklet Finisher-Ac1 And Staple Finisher-Ac1

    Canon imagePRESS Lite C170 Series Service Guide Booklet Finisher-AC1 and Staple Finisher-AC1 Finisher provides stacking for up to 3,500 sheets of LTR paper • (20 lb bond (80 g/m Supports corner or double staple up to 65 sheets of LTR paper •...

  • Page 25: Document Insertion Unit-N1

    Canon imagePRESS Lite C170 Series Service Guide Document Insertion Unit-N1 Inserts pre-printed cover sheets or insertion sheets for binding. • The upper paper feed tray and lower paper feed tray have a capacity of up • to 200 sheets each (total 400 sheets) (20 lb bond (80 g/m Supports paper weights up to 110 lb cover (300 g/m •...
  • Page 26 Canon imagePRESS Lite C170 Series Service Guide Figure 1 – imagePRESS Lite C170 / C165 Hardware Configuration Chart imagePRESS Lite C170 Series Service Guide March 2022 Revision 11 Page 18...

  • Page 27: System Features And Options

    Lite C170 Series Service Guide III. System Features and Options The imagePRESS Lite C170 / C165 system features. The functionality can be expanded by installing system related optional accessories and software. Copy and Print Features and Options 1. imagePRESS PS Printer Kit An embedded print controller available as a standard feature with the •...

  • Page 28: Imagepress Server M10 V2.0

    Server M10 V2.0. 4. imagePRESS Server L30 V1.0 (No Longer Available) Note: Not supported by the imagePRESS Lite C170. The imagePRESS Lite C170 requires imagePRESS Server L30 V2.0 An external print controller using the Windows 10 IoT Enterprise 2016 •...

  • Page 29: Barcode Printing Kit-D1

    Canon imagePRESS Lite C170 Series Service Guide 6. Barcode Printing Kit-D1 Provides the ability to print 1D and 2D barcodes on output. • Requires license activation via the LMS. • 7. Secure Watermark This Standard Feature enables the user to embed hidden text in the background of copies.

  • Page 30: Fax Options

    Canon imagePRESS Lite C170 Series Service Guide Fax Options 1. Super G3 FAX Board-AS2 Provides a single line to send and receive fax documents. • • Documents that have been created in applications can also be sent directly from a computer via a network.

  • Page 31: Document Storage Capabilities

    Canon imagePRESS Lite C170 Series Service Guide IV. Document Storage Capabilities The imagePRESS Lite C170 / C165 machines offer methods to store and access scanned documents and files via built-in storage and external storage. • Mail Box • Network • Memory Media •...

  • Page 32: Dual Wired Network Support

    Enterprise Management Console, imageRUNNER ADVANCE Desktop, and Therefore Online, are not supported by the secondary line. For more information, see the e-Manual. Adapters are not supplied or sold by Canon, and must be purchased through third party vendors. Canon USA, Inc. cannot guarantee functionality or compatibility.

  • Page 33: Advanced Box

    Canon imagePRESS Lite C170 Series Service Guide Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space.

  • Page 34: Security Features And Options

    Canon imagePRESS Lite C170 Series Service Guide Security Features and Options The imagePRESS Lite C170 / C165 machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. Options available for the imagePRESS Lite C170 / C165 with the imagePRESS Server attached.

  • Page 35: Card Reader Solutions

    Canon imagePRESS Lite C170 Series Service Guide 4. Card Reader Solutions The imagePRESS Lite C170 / C165 supports card authentication solutions. These solutions can be combined with Department ID management and the UA login service. 5. Access Management System The Access Management System (AMS) enables system administrators to restrict various Copy, Print, fax, Scan, Mail Box/Advanced Box, and Send functions that each user can use.

  • Page 36: Uniflow Online Express

    Note: To install uniFLOW Online Express, training is not required. However, uniFLOW Online Express training is required to receive uniFLOW Online Express support from Canon’s Technical Support Center. Dealers which have taken uniFLOW Online training are automatically certified for uniFLOW Online Express. For more information on uniFLOW...

  • Page 37: Data Management And Security

    Lite C170 Series Service Guide Data Management and Security The imagePRESS Lite C170 / C165 machines offer several ways to protect and secure data. It is strongly recommended that a backup and security system is in place, along with an antivirus protection system to make sure that no data on the hard disk drives are lost, stolen, or compromised.

  • Page 38: Tpm (Trusted Platform Module)

    2. TPM (Trusted Platform Module) TPM is a standard security chip (tamper resistant hardware) installed in the imagePRESS Lite C170 / C165 machines. The TPM provides a facility for the secure generation of cryptographic keys, encrypts information stored on the internal HDD, and decrypts information read from the internal HDD.

  • Page 39: Hdd Data Erase Scheduler

    The solution enables system administrators to schedule HDD overwrite on Canon devices at a set time (daily, weekly and monthly) or Overwrite HDD data on-demand. System administrators receive a printed confirmation report upon execution of scheduled or on- demand overwriting.

  • Page 40: Document Security

    Canon imagePRESS Lite C170 Series Service Guide Document Security The imagePRESS Lite C170 / C165 machines offer several document security modes to protect printed and distributed documents. 1. Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic...

  • Page 41: Imagepress Security Kit-D1 For Ieee 2600 Common Criteria Certification

    IMPORTANT The imagePRESS Security Kit-D1 for IEEE 2600 Common Criteria • Certification ships device firmware that complies with IEEE 2600.1 certification when installed to the imagePRESS Lite C170/C165 machines. Once the imagePRESS Security Kit-D1 for IEEE 2600 Common • Criteria Certification is installed, imagePRESS Lite C170/C165 machines can only be upgraded with firmware versions certified for the IEEE standard 2600.

  • Page 42: Network Security

    2. Filtering by Port Number Using the Address Filter system administrators can grant or deny access to the imagePRESS Lite C170 / C165 for specific groups or users via Port numbers (MAC Addresses). Port Number filtering permits or rejects incoming packets from IP addresses or ranges of IP addresses. In addition, IP address filters to outbound connections can be applied.

  • Page 43: Device Security

    Device Configuration Management function or the imageWARE Enterprise Management Console Device Configuration Management Plug-In, and can be copied to multiple devices. Refer to the imagePRESS Lite C170 / C165 Service Manual for more details 2. Restrict Service Representation Access Function...

  • Page 44: Verify System At Startup

    Canon imagePRESS Lite C170 Series Service Guide IMPORTANT In the event that the system administrator password becomes unavailable, the password can be cleared by the service technician using service mode if the Restrict Service Representation Access Function is set to ‘Off’.

  • Page 45: Software Solutions

    Lite C170 Series Service Guide VI. Software Solutions The optional software applications available for purchase to enhance the end-user experience and interaction with imagePRESS Lite C170 / C165 devices. Document Management and Binding 1. eCopy PDF Pro Office ePPO (eCopy PDF Pro Office...

  • Page 46: Uniflow (Scanning)

    Canon imagePRESS Lite C170 Series Service Guide 3. uniFLOW (Scanning) uniFLOW enables users to capture and compress scanned data, customize workflows for each document type or per user, and archive documents. 4. uniFLOW Online uniFLOW Online is a cloud-based secure printing and cost tracking solution.

  • Page 47: Print/Output Management Software

    Canon imagePRESS Lite C170 Series Service Guide Print/Output Management Software 1. Direct Print & Scan for Mobile Direct Print & Scan for Mobile is a combination of a MEAP application that runs on a supported device and a client mobile application that runs on certain BlackBerry smartphones, Android, and Apple iPhone and iPad devices.

  • Page 48: Uniflow Online Express

    Canon imagePRESS Lite C170 Series Service Guide 4. uniFLOW Online Express uniFLOW Online Express is a cloud-based authentication and cost tracking solution. It is used to help businesses manage their print environment without having to invest in a print server infrastructure, and enables them to keep control of the printing and scanning process.

  • Page 49: Device Security And Management Software

    Canon imagePRESS Lite C170 Series Service Guide Device Security and Management Software 1. uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card.

  • Page 50: Imageware Enterprise Management Console And Plug-Ins

    Web services and HTML protocols. 8. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of...

  • Page 51: Dealer Sales/Service Authorization And Educational Training

    Lite C170 Series Service Guide VII. Dealer Sales/Service Authorization and Educational Training To become authorized to sell, service and maintain the imagePRESS Lite C170 / C165 a dealership must have at least one (2) technician who has successfully completed at least one (1) of the learning paths below:...

  • Page 52: Who Should Attend

    Who Should Attend It is required that any technician responsible for installing, servicing, or supporting the imagePRESS Lite C170 / C165 machines successfully complete the blended training course and pass the final assessment exam. Note: Our current support policy dictates that only those technicians who have...

  • Page 53: Data Backup Service Training Course

    Training is required to allow the servicing dealer to enroll in Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. Table 15 – Data Backup Service Training...

  • Page 54: Training Facilities

    Canon imagePRESS Lite C170 Series Service Guide Training Facilities 1. Online Courses The online courses are located in the e-Learning center on the Canon USA e-Support Center Website. Certification maps on the e-Support Center Website provide easy access to the training. The online courses can be conducted at any dealer facility that is suitable for online student learning.

  • Page 55: Servicing Notes

    Lite C170 Series Service Guide VIII. Servicing Notes Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided. The imagePRESS Lite C170 Main Unit requires a dedicated single-phase 208V/15A NEMA 6-15R receptacle for proper operation.
  • Page 56 Canon imagePRESS Lite C170 Series Service Guide IMPORTANT We recommend an additional standard 120 V/15 A NEMA 5-15 outlet for • service tools, such as a laptop computer or vacuum that may be used when servicing or configuring the machine.
  • Page 57 Canon imagePRESS Lite C170 Series Service Guide Figure 3 – Power and Plug Requirements (Finisher-AC1 Configuration) Table 20 – Power and Plug Requirements for Main Unit and Accessories Power Supply Product Name Power Supply Specifications imagePRESS Lite C170 208-240 V AC 60 Hz, 12 A...

  • Page 58: Installation Dimensions & Weight

    Lite C170 Series Service Guide Installation Dimensions & Weight The imagePRESS Lite C170 / C165 approximate weight and dimensions differ depending on its configuration with the optional accessories. The dimensions are for reference only and should not be confused with the required space for installation.
  • Page 59 Canon imagePRESS Lite C170 Series Service Guide Table 22 – Weight Component Approximate Weight Main Unit 595.2 lb 270 kg Main Unit (Including the Upright Control Panel) 610.7 lb 277 kg POD Deck Lite-C1 149.9 lb 68 kg Paper Deck Unit-E1...

  • Page 60: Installation Space Requirements

    IMPORTANT Rear Space: Keep the back of the imagePRESS Lite C170 / C165 at least 4” (100 mm) • away from a wall when configured with the Copy Tray-R2, Upright Control Panel-H1, and a Finisher (Staple Finisher-W1 PRO, Booklet Finisher-W1 PRO, Staple Finisher-AC1, Booklet Finisher-AC1).
  • Page 61 Canon imagePRESS Lite C170 Series Service Guide Floor Structure: The floor on which this machine will be installed must have a floor load of • at least 81.9 lb/ft (400 kg/m ). Even if the floor does not have this level of floor load, the machine can be installed near a pillar or beam.
  • Page 62 Canon imagePRESS Lite C170 Series Service Guide Table 24 – Maximum Configuration Installation Space (Finisher-W1 PRO Configuration) Main unit with Booklet Trimmer-F1, Booklet Finisher-W1 PRO, Paper Folding Unit-J1, Multi Function Professional Puncher-B1, Document Insertion Unit-N1, Buffer Path Unit and POD Deck Lite-C1 Table 25 –...

  • Page 63: Estimated Installation Times

    Uneven or damaged floors making leveling equipment difficult and time • consuming With the above-mentioned obstacles considered, an installation of imagePRESS Lite C170 / C165 Main Unit can take longer than the estimated total times below. Table 26 – Estimated Installation Times Estimated Description...
  • Page 64 Canon imagePRESS Lite C170 Series Service Guide Table 26 – Estimated Installation Times Continued Estimated Description Total Time Puncher Unit-BS1 / Puncher Unit-BT1 13 minutes Multi Function Professional Puncher-B1 10 minutes Document Insertion / Folding Unit-K1 19 minutes Paper Folding Unit-J1...

  • Page 65: Recommended System Engineer Requirements

    5. Scanning It is also important that the SE have computer skills and working knowledge in Remote Support Tools – (WebEx, TeamViewer, Windows RDC) The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+/Network +/Security + 2. Microsoft Certified 3.

  • Page 66: Canon Remote Services

    Lite C170 Series Service Guide Canon Remote Services Canon Remote Services are a suite of tools and best practices that Canon USA provides to dealers to help maximize efficiency and reduce labor costs. Canon Remote Services provide the following benefits to customers and...

  • Page 67: Optional Integration Applications

    Plug-In for the imageWARE Enterprise Management Console retrieves meter and service information from up to 1,000 Canon printers, Canon multifunction devices and third-party devices using the standard printer MIB (Management Information Base). The RDS Plug-In transmits the collected data directly to the UGW.

  • Page 68: Content Delivery System

    Canon imagePRESS Lite C170 Series Service Guide 6. Content Delivery System The CDS (Content Delivery System) is a system that delivers and installs firmware and MEAP (Multifunction Embedded Application Platform) applications. The advantages of the CDS include reduced service costs (labor and travel), improved first-call resolution, and provides access to the latest version of firmware.

  • Page 69: Remote Operator's Software Kit

    Canon imagePRESS Lite C170 Series Service Guide Method A – Ensures that the device always has the latest version of firmware installed. After a one-time setup by the service technician, the machine automatically downloads and installs new firmware as it becomes available.

  • Page 70: Device Configuration Management

    Canon Business Imaging Online (CBIO). The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imagePRESS Lite C170 / C165 device user mode settings, Address Book, Registration Settings, Quick Menu Settings, Main Menu Settings, Box Settings, Universal Data Settings, Personal Settings, and Service Mode Settings.

  • Page 71: Firmware Upgrade

    The imagePRESS Lite C170 / C165 devices supports firmware downloads from the SST (Service Support Tool), USB memory stick and the Content Delivery System. Refer to the imagePRESS Lite C170 / C165 Service Manual for details. 1. Service Support Tool The Service Support Tool (version 4.81 or later) provides a graphical...

  • Page 72: Lms (License Management System)

    LMS (License Management System) To activate optional software programs and features preinstalled on the imagePRESS Lite C170 / C165, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 73: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 74: Consumables

    Canon imagePRESS Lite C170 Series Service Guide Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 75: Drum

    Canon imagePRESS Lite C170 Series Service Guide 2. Drum Table 29 – D07 Drum Part Estimated Life Description Quantity Remarks Number The Estimated Drum Life is D07 Black Drum Unit 3645C001AA 890,000 pages based on: • imagePRESS Lite C170: • Average Monthly Print Volume: 25,000 pages •...

  • Page 76: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 77 Canon imagePRESS Lite C170 Series Service Guide Table 30 – Main Unit Consumable Parts Continued Description Part Number Quantity Estimated Life Remarks Right Deck Pickup Roller 1,000,000 sheets Left Deck Pickup Roller FL0-4500-000 Cassette 3 Pickup Roller 600,000 sheets Cassette 4 Pickup Roller...
  • Page 78 Canon imagePRESS Lite C170 Series Service Guide Table 32 – POD Deck Lite-C1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Pickup Roller FL0-4500-000 1,000,000 sheets Separation Roller FC0-9631-000 1,000,000 sheets Feed Roller FC0-9450-000 1,000,000 sheets Part numbers are subject to change without notice.
  • Page 79 Canon imagePRESS Lite C170 Series Service Guide Table 34 – Booklet Finisher-AC1 / Staple Finisher-AC1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Stapler FM1-H337-000 500,000 times Stack Tray Torque Limiter FE3-9778-000 200,000 times Saddle Stitcher Unit FL0-6966-000 100,000 times...
  • Page 80 Canon imagePRESS Lite C170 Series Service Guide Table 35 – Document Insertion Unit-N1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Upper Tray Pickup roller 4A3-3870-000 100,000 sheets Upper Tray Separation roller 4A3-3868-000 100,000 sheets Upper Tray Feed roller...
  • Page 81 Canon imagePRESS Lite C170 Series Service Guide Table 37 – Paper Folding Unit-J1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Through-feed inlet antistatic needle FL3-3406-000 6,000,000 sheets Through-feed outlet antistatic FL3-3418-000 6,000,000 sheets needle Folding front lower roller clutch 1...

  • Page 82: Fixing Unit Assembly

    Canon imagePRESS Lite C170 Series Service Guide Fixing Unit Assembly As an option, Canon USA has made available Main Engine Fixing Unit for replacement as single units. The Fixing Unit consist of consumable and periodically replaced parts. These assemblies are designed to be replaced by the service technician only in extreme circumstances where replacing consumable and periodically replaced parts of the Fixing Unit does not correct print quality issues.

  • Page 83: Periodically Replaced Parts

    Canon imagePRESS Lite C170 Series Service Guide Periodically Replaced Parts Some parts of the machine must be maintained and replaced periodically to ensure a specific level of machine performance. These parts can affect the performance of the machine once they fail, even if there is no external change or damage.

  • Page 84: Periodic Maintenance

    Canon imagePRESS Lite C170 Series Service Guide Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 85 Canon imagePRESS Lite C170 Series Service Guide Table 42 – Reader / ADF Periodic Maintenance Items Periodic Maintenance Estimated Part Name Action Remarks Interval Reader Front and back sides of Clean when soiling is remarkable As necessary Clean Copyboard Glass (Large)
  • Page 86 Canon imagePRESS Lite C170 Series Service Guide Table 43 – Multi Function Professional Puncher- Maintenance Items Multi Function Professional Puncher Periodic Maintenance Estimated Part Name Action Remarks Interval 1,000,000 Inspect & Punch drive cams Lubricated with grease sheets Lubricate 1,000,000...

  • Page 87: Soft Counter

    Lite C170 Series Service Guide Soft Counter The imagePRESS Lite C170 / C165 uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).

  • Page 88: Soft Counter Descriptions

    Canon imagePRESS Lite C170 Series Service Guide 1. Soft Counter Descriptions Table 45 – Soft Counters Descriptions Counter Number Description 101: Total 1 1 count for All Sheets 1 count for LTR Sheets 102: Total 2 2 counts for Large & Long Sheets...

  • Page 89: Long Sheet Counter Considerations

    19.2” When printing in a mixed sheet size environment (Letter, Large and Long), Canon USA recommends using the following counters to determine Letter, Large and Long image counts (total counts are shown below): Total Letter (Small) Images: Counter 104 •...

  • Page 90: Meap Counter

    • Each MEAP application has its own counter. There are 20 counters available for MEAP applications on the imagePRESS Lite C170 / C165 machines. However, one of these 20 counters is used for Universal Send. imagePRESS Lite C170 Series Service Guide...

  • Page 91: Toner Bottle Counter

    Lite C170 Series Service Guide Toner Bottle Counter The imagePRESS Lite C170 / C165 machine has Toner Bottle Counters that increment after the machine recognizes that a new toner bottle has been inserted. These counters provide support when billing customers who order and consume a lot of toner.

  • Page 92: Limited Warranty Support

    The Flat-Rate Program provides a flat-rate credit to Canon USA’s • full-line dealers as compensation for warranty expenses that they may incur. Canon USA Authorized Parts Repair Facilities that repair circuit boards for • various Canon products. The e-Tag, an electronic limited warranty claim form, that is completed •...

  • Page 93: Service Parts Availability

    All National Holidays Shipment options are subject to change Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts Order Center (canonparts@cusa.canon.com) for more information. imagePRESS Lite C170 Series Service Guide...

  • Page 94: Product Technical Support Offerings

    Specialist for the imagePRESS is required for an escalation to Field Support Staff. The DES must have worked on the problem directly before a TSC can escalate to Field Support Staff. See the Canon USA Support Escalation Flow Chart in Figure 5 –...
  • Page 95 Canon imagePRESS Lite C170 Series Service Guide Figure 5 – Canon USA Support Escalation Flow Chart imagePRESS Lite C170/C165 End-User End-User Contacts Servicing Dealer (Service technician is dispatched to site) Close Case Servicing Technician Contacts Canon USA TSC Assistance Required...

  • Page 96: Internet Support

    Lite C170 Series Service Guide Internet Support Canon USA’s Engineering Services and Solutions Division provides high- quality e-Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. 1. Canon USA’s e-Support Center Website To access e-Support, go to the e-Support Center Website.

  • Page 97: Appendix

    Canon imagePRESS Lite C170 Series Service Guide XI. Appendix Registered Paper Types and Weight Table 50 – Registered Paper Types and Weight Paper Type Paper Weight Thin 2 14 to 15 lb bond (52 to 59 g/m Thin 1 16 lb bond (60 to 63 g/m...
  • Page 98 67 to 80 cover (181 to 220 g/m Note: Clear Film can be displayed as a paper type via a Service Mode Setting. See the imagePRESS Lite C170 / C165 Service Manual. IMPORTANT Clear Film image quality is not guaranteed.

  • Page 99: Specifications

    Canon imagePRESS Lite C170 Series Service Guide Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 51 – imagePRESS Lite C170 / C165 Specifications Specification Item imagePRESS Lite C170 imagePRESS Lite C165...
  • Page 100 Canon imagePRESS Lite C170 Series Service Guide Table 51 – imagePRESS Lite C170 / C165 Specifications Continued Specification Item imagePRESS Lite C170 imagePRESS Lite C165 Warm-Up Time After Powering On 30 seconds or less Color Up to 5.4 seconds Up to 5.9 seconds...
  • Page 101 Canon imagePRESS Lite C170 Series Service Guide Table 51 – imagePRESS Lite C170 / C165 Specifications Continued Specification Item imagePRESS Lite C170 imagePRESS Lite C165 Without the upright control panel: 34 3/8" x 37 1/8" x 48" (874 mm x 941 mm x 1,220 mm)
  • Page 102 — — Notes: • For detailed Print Speed Tables See the imagePRESS Lite C170/C165 Series Customer Expectations Document. • The Print /Copy Speeds are based on the following paper type/weight Thin 2, Thin 1, Plain 1, Plain 2, Recycled, Color 1, Color 2, Bond, Tab 1, and Pre-Punched.
  • Page 103 — — Notes: • For detailed Print Speed Tables See the imagePRESS Lite C170/C165 Series Customer Expectations Document. • The Print /Copy Speeds are based on the following paper type/weight Thin 2, Thin 1, Plain 1, Plain 2, Recycled, Color 1, Color 2, Bond, Tab 1, and Pre-Punched.
  • Page 104 Canon imagePRESS Lite C170 Series Service Guide Table 54 – Feeder Specifications Item Specifications Type Printer separated, Stream feed (Feeder), No stream (Reader) Original Feeding Mechanism Automatic Document Feeder Size Maximum: 12" x 17" (304.8 x 431.8 mm) Minimum: 5" x 5 1/2" (128 x 139.7 mm)
  • Page 105 84 Reference Registered Paper Types and Weight for the available paper weights. IMPORTANT The imagePRESS Lite C170 / C165 supports the POD Deck Lite-C1 with a serial number SZK10000 or later Table 56 – Paper Deck Unit-E1 Specifications Item Specifications...
  • Page 106 Canon imagePRESS Lite C170 Series Service Guide Table 57 – Stack Bypass Alignment Tray-D1 Specifications Item Specification Paper Sizes Same as the Main Engine Multi-Purpose Tray Paper Weight Same as the Main Engine Multi-Purpose Tray Paper Type Same as the Main Engine Multi-Purpose Tray Weight Approximately 2.4 lb ( 1.1 kg)
  • Page 107 Canon imagePRESS Lite C170 Series Service Guide Table 61 – Envelope Feeder Attachment-F1 Specifications Item Specification No. 10 (COM10), DL, Monarch, and Custom size 6” x 9” Paper Size Paper Capacity 50 sheets Weight 0.1 lb (30g) Table 62 – Document Insertion Unit-N1 Specifications...
  • Page 108 Canon imagePRESS Lite C170 Series Service Guide Table 63 – Paper Folding Unit-J1 Specifications Item Specifications Size Z-Fold: 11" x 17", LGL, and LTRR C-Fold: LTRR Accordion Z-Fold: LTRR Double Parallel Fold: LGL and LTRR Half Fold: LTRR Paper Size/Weight/Type...
  • Page 109 Canon imagePRESS Lite C170 Series Service Guide Table 65 – Booklet Finisher-W1 PRO and Staple Finisher-W1 PRO Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTR, LTRR, EXEC, STMTR, Custom Size (3 7/8" x 5 7/8" to 13" x 19 1/4" (98.4 mm x 148 mm to 330.2 mm x 487.7 mm)), and Envelopes...
  • Page 110 Canon imagePRESS Lite C170 Series Service Guide Table 65 – Booklet Finisher-W1 PRO and Staple Finisher-W1 PRO Specifications Continued Item Specifications LTR and EXEC 100 sheets (20 lb bond (80 g/m )) or below 1/2" (11 mm) in height, 98 sheets (20 lb bond (80 g/m...
  • Page 111 95 5/8" x 37 1/9" (2,335 mm x 934 mm) cover of the main unit is opened) IMPORTANT The imagePRESS Lite C170 / C165 supports the Staple Finisher-W1 PRO • with a serial number SWT60000 or later. The imagePRESS Lite C170 / C165 supports the Booklet Finisher-W1 •...
  • Page 112 Canon imagePRESS Lite C170 Series Service Guide Table 66 – Booklet Finisher AC1 and Staple Finisher-AC1 Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 113 Canon imagePRESS Lite C170 Series Service Guide Table 66 – Booklet Finisher AC1 and Staple Finisher-AC1 Specifications Continued Item Specifications Offset mode (Collate/Group) • LTR and EXEC: 3,000 sheets (or 16 5/8" (423 mm) in height) • 11" x 17", LGL and LTRR: 1,500 sheets (or 8 1/2" (216 mm) in...
  • Page 114 Canon imagePRESS Lite C170 Series Service Guide Table 66 – Booklet Finisher AC1 and Staple Finisher-AC1 Specifications Continued Item Specifications Saddle Stitch (including 1 cover sheet up to 95 lb cover (256 g/m • 20 sheets (14 lb bond to 21.7 lb bond (52 g/m to 81.4 g/m...
  • Page 115 Canon imagePRESS Lite C170 Series Service Guide Table 67 – Jogger Kit-A1 Specifications Item Specifications Required Equipment Staple Finisher-AC1 or Booklet Finisher-AC1 Standard 11” x 17”, LGL, LTR, LTRR, EXEC Feed Direction: 7 1/8” to 17” (182 mm to 431.8 mm)
  • Page 116 Canon imagePRESS Lite C170 Series Service Guide Table 69 – Multi Function Professional Puncher-B1 Specifications Item Specification Loose Leaf 3-Hole Punch (round) Loose Leaf 5-Hole Punch (round) Velo Bind 11-Hole Punch (round) Plastic Comb 19-Hole Punch (rectangle) Twin Loop 21-Hole Punch (rectangle)
  • Page 117 Canon imagePRESS Lite C170 Series Service Guide Table 70 – Copy Tray-R2 Specifications Item Specifications Paper Size/Weight/Type Paper available for the Main Unit 1-side: 250 sheets (21 lb bond (80 g/m²)) Capacity 2-side: 100 sheets (21 lb bond (80 g/m²)) 9 5/8"...
  • Page 118 Canon imagePRESS Lite C170 Series Service Guide Table 73 – System Environment Item Specifications Windows 8.1 WSD Scan Windows 10 Windows Internet Explorer 11 • Microsoft Edge • System requirements for Google Chrome • the Remote UI Mac OS Safari 11 •...
  • Page 119 Canon imagePRESS Lite C170 Series Service Guide Table 73 – System Environment Continued Item Specifications SMB server Windows Server 2008 • Windows Server 2008 R2 • Windows Server 2012 • Windows Server 2016 • Windows servers allowed • Windows Server 2019...
  • Page 120 Canon imagePRESS Lite C170 Series Service Guide Table 75 – Send Function (Pull Scan) Item Specifications Maximum Original Depends on copy specifications Scanning Size Color Mode Color/Black-and-White Auto Switch, Color, Black-and-White, Grayscale Resolution for Scan 75 dpi x 75 dpi to 600 dpi x 600 dpi (in 1 dpi increments) Windows 7/Windows 8.1/Windows 10/Windows Server 2008 /Windows...
  • Page 121 Canon imagePRESS Lite C170 Series Service Guide Table 77 – Network Environment Wired LAN Specifications Item Specifications Network Interface 10Base-T/100Base-TX/1000Base-T (RJ-45) TCP/IP • Frame type: Ethernet II Print applications: LPD/Raw/IPP/IPPS/FTP/WSD/Mopria/ • Protocol Supported Windows10 Mobile Print AppleTalk Frame type: Ethernet SNAP •...
  • Page 122 Canon imagePRESS Lite C170 Series Service Guide Table 79 – Printer Functions Item Specifications Type Internal Print Size Depends on copy specifications Print Speed Depends on copy specifications Data Processing 600 dpi x 600 dpi, 1200 dpi x 1200 dpi...
  • Page 123 Canon imagePRESS Lite C170 Series Service Guide Table 80 – Advanced Box Functions Item Specifications Standard: 16 GB Storage Capacity Maximum: 480 GB (optional) Maximum Path Length 256 characters Maximum Number of Files a Single Directory 1,000 (including folders) Can Hold...
  • Page 124 Canon imagePRESS Lite C170 Series Service Guide Table 82 – imagePRESS Server L30 Specification Item imagePRESS Server L30 imagePRESS Server L30 V1.0 V2.0 Type External Print Controller HW Platform NX One System FS350 Pro FS400 Pro Windows 10 IoT Enterprise...
  • Page 125 Canon imagePRESS Lite C170 Series Service Guide Table 83 – imagePRESS Server M10 Specification Item imagePRESS Server imagePRESS Server M10 V1.0 M10 V2.0 Type Piggyback Print Controller HW Platform E400 System FS350 FS400 Base OS Debian of Linux Intel Pentium G4400 (3.3GHz w/o TurboBoost)

  • Page 126: Canon Imagepress Lite C170 / C165 Limited Warranty

    Separate Warranty. Non-Canon brand equipment that may be distributed with the Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the supplier or producer thereof.

  • Page 127: List Of Tables

    Lite C170 Series Service Guide List of Tables Table 1 – imagePRESS Lite C170 Series Main Engine ............4 Table 2 – Hardware Accessories related to the W1 PRO Finisher ........... 5 Table 3 – Hardware Accessories related to the AC1 Finisher ..........6 Table 4 –...
  • Page 128 Canon imagePRESS Lite C170 Series Service Guide Table 54 – Feeder Specifications .................... 96 Table 55 – POD Deck Lite-C1 Specifications ................97 Table 56 – Paper Deck Unit-E1 Specifications ............... 97 Table 57 – Stack Bypass Alignment Tray-D1 Specifications ..........98 Table 58 –...

  • Page 129: List Of Figures

    Lite C170 Series Service Guide List of Figures Figure 1 – imagePRESS Lite C170 / C165 Hardware Configuration Chart ......18 Figure 2 – Power and Plug Requirements (Finisher-W1 PRO Configuration) ......48 Figure 3 – Power and Plug Requirements (Finisher-AC1 Configuration) ....... 49 Figure 4 –...

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