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Dell Latitude 14 Rugged Extreme Owner's Manual
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Dell Latitude 14 Rugged Extreme Owner's Manual

Dell Latitude 14 Rugged Extreme Owner's Manual

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Dell Latitude 14 Rugged Extreme – 7414
Owner's Manual
Regulatory Model: P45G
Regulatory Type: P45G002

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Summary of Contents for Dell Latitude 14 Rugged Extreme

  • Page 1 Dell Latitude 14 Rugged Extreme – 7414 Owner's Manual Regulatory Model: P45G Regulatory Type: P45G002...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer.................9 ..........................9 Safety instructions ....................10 Before working inside your computer ......................... 10 Turning off your computer ..................10 Turning off your computer — Windows 10 ..................11 Turning off your computer — Windows 8 ..................11 Turning off your computer —...
  • Page 4 .........................23 Installing the hard drive .........................23 Solid State Drive (SSD) .........................23 Removing the SSD ...........................25 Installing the SSD ..............................25 Handle ........................25 Removing the handle ........................26 Installing the handle .............................26 Docking board ....................... 26 Removing the docking board ......................27 Installing the docking board ..........................
  • Page 5 ........................ 39 Installing the SIM board ..........................40 Coin cell battery ....................40 Removing the coin cell battery ...................... 40 Installing the coin cell battery ............................41 WLAN card ......................41 Removing the WLAN card ....................... 41 Installing the WLAN card ............................41 WWAN card ......................41...
  • Page 6 ..................... 60 Installing the display assembly ............................60 Display panel ......................60 Removing the display panel ......................61 Installing the display panel ..............................61 Camera ........................61 Removing the camera ........................62 Installing the camera ......................62 Touchscreen controller board ................62 Removing the touch screen controller board ................
  • Page 7 .......................82 Function Fn key lock features ............................83 Stealth mode ......................83 Turning stealth mode on/off ..............83 Disabling stealth mode in the system setup (BIOS) ................84 Enabling and disabling the wireless (WiFi) feature ....................84 Quick Disconnect (QD) connector ......................
  • Page 8 .......................... 103 Video specifications ......................103 Communication specifications ....................103 Port and connector specifications ........................104 Display specifications ........................104 Touchpad specifications ........................105 Keyboard specifications ........................105 Adapter specifications ....................105 Physical dimension specifications ......................106 Environmental specifications 9 General troubleshooting.................107 10 Contacting Dell....................109...

  • Page 9: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer To avoid damaging your computer, perform the following steps before you begin working inside the computer. Ensure that you follow the Safety instructions. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. Turn off your computer (see Turning off your computer).

  • Page 11: Turning Off Your Computer - Windows 8

    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

  • Page 12: System Overview

    System overview System top view Figure 1. System top view power button contactless Smart card reader fingerprint reader battery status light hard drive status light power status light touchpad...

  • Page 13: System Front View

    System front view Figure 2. System front view microphone privacy shutter (optional) camera (optional) display latch camera status light (optional) microphone outdoor readable display/touchscreen speaker handle...

  • Page 14: System Back View

    System back view Figure 3. System back view network port serial port security cable slot network port USB 2.0 port serial port VGA port power connector...

  • Page 15: System Base View

    System base view Figure 4. System base view service tag radio frequency pass-through connectors docking device connector...

  • Page 16: System Side View

    WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer. The computer turns on the fan when the computer gets hot.

  • Page 17: Removing And Installing Components

    Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: • Small flat blade screwdriver • Phillips #0 screwdriver •...

  • Page 18: Removing The Press Latch Doors

    Removing the press latch doors Remove the screws that secure the press-latch door and lift it from the computer [1,2]. Installing the press latch doors Align the press latch door with the screw holes on the computer. Tighten the screws to secure the press latch door. Stylus and tether Removing the stylus and tether Pull the stylus out from the slot on the computer [1].

  • Page 19: Installing The Stylus And Tether

    Installing the stylus and tether Install the tether to the computer. Insert the stylus into the slot and push it inwards. Battery Your system ships with a non-hot swappable battery. You also have an option to select a hot swap battery.

  • Page 20: Removing The Battery

    the user has disabled S3 or the OS fails to enter S3 entering Sleep is not guaranteed. When the system enters the sleep (S3) state, the battery LED continues to flash green/amber at the faster rate to indicate to the user that a power source needs to be installed. If the hot swap battery is not charged to a sufficient level or the temperature is outside the mentioned range and the user performs a hot swap, the BIOS puts the system into the Sleep (S3) state and flashes the battery LED at a faster green/amber rate.

  • Page 21: Base Cover

    Base cover Removing the base cover Follow the procedure in Before working inside your computer. Remove the battery. To remove the base cover: a. Remove the screws that secure the base cover to the chassis. b. Lift the base cover and remove it from the computer. Installing the base cover Place the base cover on the computer.

  • Page 22: Installing The Battery Connector

    Installing the battery connector Install the battery connector board on the computer. Secure the battery connector to the computer by using the screws. Connect the battery connector cable to the slot on the system board. Install the: base cover battery Follow the procedure in After working inside your computer.

  • Page 23: Installing The Hard Drive

    To remove the hard drive pull loop from the hard drive assembly: a. Remove the screws that secure the hard drive pull loop to the hard drive assembly [1]. b. Pull the hard drive pull loop and separate it from the hard drive assembly [2]. Installing the hard drive Attach the hard drive pull loop to the hard drive assembly.
  • Page 24 Perform the following steps: CAUTION: Turn off the computer before you remove the hard drive. a. Unlock the SSD press latch door and lift it upwards to open it. b. Release the SSD by opening the blue hard drive release latch. c.

  • Page 25: Installing The Ssd

    Installing the SSD Insert the SSD controller board into the SSD plate. Secure the SSD controller board to the SSD plate by using the screws. Insert the SSD into the connector on the SSD controller board. Secure the SSD to the SSD plate by using the screw. Install the SSD plate over the SSD cover and secure it by using the screws.

  • Page 26: Installing The Handle

    Installing the handle Align the handle on the computer. Secure the handle to the computer by using the screws. Install the: base cover hard drive battery Follow the procedure in After working inside your computer. Docking board Removing the docking board Follow the procedure in Before working inside your computer.

  • Page 27: Installing The Docking Board

    Installing the docking board Connect the docking board connector cable to the system board. Align the docking board with the system board and install the screws that secure it. Route the docking board antenna cables through the routing channels. Connect the antenna cables to the corresponding location on the docking board. Install the: base cover battery...

  • Page 28: Installing The Memory Module

    Installing the memory module Align the keyed notch on the memory module with the memory module socket. Insert the memory module into the memory module socket. Press the memory module until it clicks into place. Install the: base cover battery Follow the procedure in After working inside your computer.

  • Page 29: Installing The Expresscard Module

    To remove the ExpressCard board: a. Disconnect the ExpressCard board connector cable from the system board [1, 2]. b. Remove the screws that secure the ExpressCard board [3]. c. Lift and remove the ExpressCard board from the computer [4]. Installing the ExpressCard module Insert the ExpressCard board into the slot on the chassis.

  • Page 30: Optical Drive

    Follow the procedure in After working inside your computer. Optical drive Removing the optical drive Follow the procedure in Before working inside your computer. Remove the: battery base cover docking board Unlock the optical drive bay press latch door and open it [1, 2]. To disconnect the ExpressCard cables and the shroud cables: a.

  • Page 31: Installing The Optical Drive

    To remove the optical drive connector: a. Remove the screw that secures the optical drive connector [1]. b. Pull the optical drive connector [2]. c. Remove the optical drive connector from the computer. Installing the optical drive Install the optical drive bracket to the optical drive. Secure it to the optical drive by using the screws.

  • Page 32: Graphics Processing Unit (Gpu)

    Follow the procedure in After working inside your computer. Graphics Processing Unit (GPU) Removing the GPU Follow the procedure in Before working inside your computer. Remove the: battery base cover To remove the GPU: a. Remove the screws that secure the GPU module to the heat sink [1]. b.

  • Page 33: Heat Sink

    Heat sink Removing the heat sink Follow the procedure in Before working inside your computer. Remove the: battery base cover optional GPU module To remove the heat sink: a. Loosen the screws that secure the heat sink to the system board [1, 2, 3, 4]. NOTE: Loosen the screws in the order of the callout numbers [1, 2, 3, 4].

  • Page 34: System Fan

    System fan Removing the system fan Follow the procedure in Before working inside your computer. Remove the: battery base cover To remove the system fan: a. Disconnect the system fan connector cable from the system board [1, 2]. b. Remove the screws that secure the system fan to the computer [3]. c.

  • Page 35: Installing The Gps Module

    base cover To remove the GPS module: a. Disconnect the GPS antenna cable from the module [1]. b. Release the GPS module from the connector on the system board [2]. c. Pull the GPS module retention latch upwards and remove the GPS module from the computer [3, Installing the GPS module Align the GPS module with the connector on the system board.

  • Page 36: Installing The Ush Daughter Board

    d. Disconnect the other USH daughter board cable connectors [ 5, 6] e. Remove the USH daughter board from the computer. Installing the USH daughter board Connect the USH daughter board connector cables at the bottom of the USH daughter board and turn the board over.

  • Page 37: Led Board

    Follow the procedure in After working inside your computer. LED board Removing the LED board Follow the procedure in Before working inside your computer. Remove the: battery hard drive base cover ExpressCard To remove the LED board: a. Lift the release tab and disconnect the LED board connector cable [1, 2]. b.

  • Page 38: Fingerprint Reader

    Fingerprint reader Removing the fingerprint reader board Follow the procedure in Before working inside your computer. Remove the: battery hard drive base cover ExpressCard To remove the fingerprint reader: a. Remove the screws that secure the fingerprint reader cover [1]. b.

  • Page 39: Subscriber Identity Module(Sim) Board

    Subscriber Identity Module(SIM) board Removing the SIM board Follow the procedure in Before working inside your Computer. Remove the: battery base cover docking board To remove the SIM board: a. Open the press latch door by pressing the release tab and lifting it [1, 2]. b.

  • Page 40: Coin Cell Battery

    Install the: base cover battery docking board Follow the procedure in After working inside your computer. Coin cell battery Removing the coin cell battery Follow the procedure in Before working inside your computer. Remove the: battery base cover To remove the coin cell battery: a.

  • Page 41: Wlan Card

    WLAN card Removing the WLAN card Follow the procedure in Before working inside your computer. Remove the: battery base cover To remove the WLAN card: a. Disconnect the antenna cables from the WLAN card [1]. b. Remove the screw that secures the WLAN card [2]. c.

  • Page 42: Installing The Wwan Card

    base cover To remove the WWAN card: a. Disconnect the antenna cables from the WWAN card [1]. b. Remove the screw that secures the WWAN card [2]. c. Slide the card out of the card connector on the system board and remove it [3]. Installing the WWAN card Insert the WWAN card into the connector on the system board.

  • Page 43: Installing The Rf Holder

    b. Remove the screw that secures the RF holder to the computer [2] [3]. c. Lift and remove the RF holder from the computer [3] [4]. Installing the RF holder Place the RF holder on the computer. Install the screws that secure the RF holder to the computer. Connect the antenna cables.

  • Page 44: Gps Holder

    GPS holder Removing the GPS holder Follow the procedure in Before working inside your computer. Remove the: battery hard drive base cover optical drive To remove the GPS holder: a. Disconnect the antenna cable and unroute it from the GPS holder [1]. b.

  • Page 45: System Board

    System board Removing the system board Follow the procedure in Before working inside your computer. Remove the: battery hard drive keyboard keyboard door base cover docking board optical drive memory module GPU module heat sink ExpressCard GPS module WLAN card WWAN card SIM board GPS holder...

  • Page 46: Installing The System Board

    NOTE: All the cables connected to the system board should be disconnected prior to system board removal. To remove the system board from the chassis: a. Remove the screws that secure the system board to the chassis [1]. b. Slide the system board forward and release any other additional connections at the bottom of the chassis [2].

  • Page 47: Smart Card Module

    Install the: SIM board WWAN card WLAN card GPS module ExpressCard heat sink GPU module RF holder GPS holder memory module optical drive docking board base cover keyboard keyboard door hard drive battery NOTE: When the service technician replaces a system board, he should set the service tag once the system starts up.

  • Page 48: Installing The Smart Card Module

    b. Remove the screws that secure the Smart card module to the computer [3]. c. Lift and remove the smart card module from the computer [4]. Installing the Smart card module Align and insert the Smart card module into the slot on the computer. Install the screws that secure the Smart card module to the computer.
  • Page 49 hard drive keyboard base cover docking board optical drive memory module coin cell battery GPU module heat sink ExpressCard GPS module WLAN card WWAN card fingerprint reader SIM board system board SmartCard reader To disengage the palmrest: a. Remove the screws that secure the palmrest to the computer [1]. b.

  • Page 50: Installing The Palmrest

    Installing the palmrest Insert the palmrest into the slot on the computer until it clicks into place. Turn the computer over and install the screws that secure the palmrest to the computer. Install the: SmartCard reader system board SIM board fingerprint reader WWAN card WLAN card...
  • Page 51 keyboard base cover docking board optical drive memory module GPU module heat sink ExpressCard GPS module WLAN card WWAN card SIM board system board Smart card reader To remove the I/O port: a. Open the I/O port press latch door [1, 2]. b.

  • Page 52: Installing The I/O Board

    Installing the I/O board Align the I/O board module with the slot on the computer by first sliding I/O port end through the press latch door. Connect the I/O board ribbon cable to the system board. Install the screws that secure the I/O port to the computer and close the press latch door. Install the thumb screws that secure the I/O board to the computer chassis.

  • Page 53: Installing The Keyboard

    To remove the keyboard door: a. Remove the screws that secure the keyboard door [1]. b. Lift and remove the keyboard door [2]. c. Disconnect the keyboard cables from the keyboard controller card by pressing on the lock tab and lifting the connector [3 ,4, 5, 6]. d.

  • Page 54: Keyboard Control Board

    Follow the procedure in After working inside your computer. Keyboard control board Removing the keyboard control board Follow the procedure in Before working inside your computer. Remove the: battery hard drive keyboard base cover docking board optical drive memory module GPU module heat sink ExpressCard...

  • Page 55: Speaker

    SIM board WWAN card WLAN card GPS module ExpressCard heat sink GPU module memory module optical drive docking board base cover keyboard hard drive battery Follow the procedure in After working inside your computer Speaker Removing the speaker Follow the procedure in Before working inside your computer.

  • Page 56: Installing The Speaker

    Installing the speaker Insert the speaker into the slot on the computer. Install the screws that secure the speaker to the computer. Route the speaker cable along the routing channel on the chassis. Install the: system board SIM board WWAN card WLAN card GPS module ExpressCard...

  • Page 57: Installing The Power Connector

    base cover docking board optical drive memory module GPU module heat sink ExpressCard GPS module WLAN card WWAN card SIM board system board Lift the power connector and remove it from the computer. Installing the power connector Align the guide pins on the connector sides with the base of the chassis. Insert the power connector into the slot on the chassis.

  • Page 58: Display Assembly

    battery Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Follow the procedure in Before working inside your computer. Remove the: battery base cover GPU module heat sink To disconnect the cables: a. Unroute the display cables and antenna cables from the routing channels . b.
  • Page 59 To remove the display hinges: a. Unroute the display cables completely from the routing channels. [1]. b. Remove the screws that secure the display hinges to the computer [2]. c. Turn the computer over to continue with the display removal [3]. To remove the display assembly: a.

  • Page 60: Installing The Display Assembly

    Installing the display assembly Attach the display to the hinges on the computer. Close the display and turn it over. Route the display connector and antenna cables along the routing channels. Install the screws that secure the display hinges to the computer chassis. Install the display hinges.

  • Page 61: Installing The Display Panel

    Installing the display panel Connect the eDP connector cable to the display assembly. Connect the camera cable connectors to the display assembly. Attach the display panel to the display assembly. Turn the display assembly over. Press on the sides of the display panel to secure it. Install the screws that secure the display panel to the display assembly.

  • Page 62: Installing The Camera

    Installing the camera Align and insert the camera into the slot on the display panel. Install the screws that secure the camera to the display panel. Connect the camera cable connector to the camera board. Install the: display panel battery Follow the procedure in After working inside your computer.

  • Page 63: Installing The Touch Screen Controller Board

    Installing the touch screen controller board Align and insert the touch screen controller board into the slot on the display panel. Install the screws that secure the touch screen controller board to the display panel. Connect the touch screen controller board connector to the controller board. Replace the adhesive tape.

  • Page 64: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 65: System Setup Overview

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.

  • Page 66: System Configuration Screen Options

    Option Description Battery Displays the battery status and the type of AC adapter connected to the computer. Information Boot Sequence Boot Sequence Allows you to change the order in which the computer attempts to find an operating system. The options are: •...
  • Page 67 Option Description Serial Port 1 You can configure the integrated serial port. The options are: • Disabled • COM1. This option is enabled by default. • COM3 Serial Port 2 You can configure the integrated serial port. The options are: •...
  • Page 68 Option Description USB PowerShare You can configure the USB PowerShare feature behavior. This option allows you to charge external devices using the stored system battery power through the USB PowerShare port. This option is unchecked by default. Audio You can enable or disable the integrated audio controller. The Enable Audio option is selected by default.

  • Page 69: Video Screen Options

    Option Description This option is enabled by default. Stealth Mode You can enable or disable the stealth mode. Control This option is enabled by default. Video screen options Option Description LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC).
  • Page 70 Option Description Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal hard drive password, when they are set. The options are: • Disabled • Reboot bypass Default setting: Disabled Password Change Allows you to enable or disable permission to the System and Hard Drive passwords when the admin password is set.

  • Page 71: Secure Boot Screen Options

    Option Description Enable CPU XD Support (default) OROM Keyboard Allows you to set an option to enter the Option ROM Configuration screens using Access hotkeys during boot. The options are: • Enabled • One Time Enable • Disabled Default setting: Enable Admin Setup Allows you to prevent users from entering the setup when an Administrator Lockout...

  • Page 72: Performance Screen Options

    Performance screen options Option Description Multi Core This field specifies whether the process has one or all cores enabled. The Support performance of some applications improves with the additional cores. This option is enabled by default. Allows you to enable or disable multi-core support for the processor.
  • Page 73 Option Description USB Wake You can enable USB devices to wake the system from Standby. Support NOTE: This feature is only functional when the AC power adapter is connected. If the AC power adapter is removed during Standby, the system setup removes power from all the USB ports to conserve battery power.

  • Page 74: Post Behavior Screen Options

    Adaptive. This option is set by default. Configuration • Standard — Fully charges your battery at a standard rate. • ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. • Primarily AC use •...

  • Page 75: Virtualization Support Screen Options

    Option Description Enable Fn Key Emulation (default) Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1– F12, between their standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these keys. The available options are: •...

  • Page 76: Maintenance Screen Options

    For laptops, ensure that your computer battery is fully charged and connected to a power outlet Restart the computer. Go to Dell.com/support. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product.

  • Page 77: System And Setup Password

    NOTE: It is recommended not to update the BIOS version for more than 3 revisions. For example: If you want to update the BIOS from 1.0 to 7.0, then install version 4.0 first and then install version 7.0. System and setup password You can create a system password and a setup password to secure your computer.

  • Page 78: Deleting Or Changing An Existing System And/Or Setup Password

    Deleting or changing an existing system and/or setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

  • Page 79: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 80: Device Status Lights

    Turns on steadily or blinks to indicate battery charge status. Battery Status Lights If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately blinking An unauthenticated or unsupported non-Dell AC adapter is attached to your amber light and laptop. green light Alternately blinking Temporary battery failure with AC adapter present.

  • Page 81: Using Your Computer

    Using your computer Using the backlit keyboard The Latitude rugged series comes equipped with a backlit keyboard that can be customized. The following colors are enabled: White Green Blue Alternatively, the system can be configured with two additional custom colors in the System Setup (BIOS). Turning the keyboard backlight on/off or adjusting brightness To turn the backlight on/off or adjust the backlight brightness settings: To initialize the keyboard backlight switch, press Fn+F10 (the Fn key is not needed if function key Fn...

  • Page 82: Customizing The Backlit Keyboard In System Setup (Bios)

    Customizing the backlit keyboard in System Setup (BIOS) Turn off the computer. Turn on the computer and when the Dell logo appears, press the F2 key repeatedly to bring up the System Setup menu. Under System Configuration menu, select RGB Keyboard Backlight.

  • Page 83: Stealth Mode

    Disabling stealth mode in the system setup (BIOS) Power off the computer. Power on the computer and at the Dell logo, tap the F2 key repeatedly to bring up the System Setup menu. Expand and open the System Configuration menu.

  • Page 84: Enabling And Disabling The Wireless (Wifi) Feature

    Enabling and disabling the wireless (WiFi) feature To enable wireless Networking, press Fn + PrtScr. Press Fn + PrtScr again to disable wireless Networking. Quick Disconnect (QD) connector Latitude fully rugged products come equipped with receptacles for QD (Quick Disconnect) connectors at the corners.

  • Page 85: Technology And Components

    Technology and components Processors This laptop is shipped with the following Intel 6th generation processors: • Intel Core i3 series • Intel Core i5 series • Intel Core i7 series NOTE: The clock speed and performance varies depending on the workload and other variables. Identifying processors in Windows 10 Tap Search the Web and Windows.

  • Page 86: Identifying Processors In Windows 7

    The basic information of the processor is displayed. Identifying processors in Windows 7 Click Start → Control Panel → Device Manager. Select Processor.

  • Page 87: Verifying The Processor Usage In Task Manager

    The basic information of the processor is displayed. Verifying the processor usage in Task Manager Press and hold the taskbar. Select Start Task Manager. The Windows Task Manager window is displayed. Click the Performance tab in the Windows Task Manager window.

  • Page 88: Verifying The Processor Usage In Resource Monitor

    The processor performance details are displayed. Verifying the processor usage in Resource Monitor Press and hold the taskbar. Select Start Task Manager. The Windows Task Manager window is displayed. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. Click Open Resource Monitor.

  • Page 89: Chipsets

    Downloading the chipset driver Turn on the laptop. Go to Dell.com/support. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

  • Page 90: Identifying Chipset In Device Manager On Windows 7

    Identifying chipset in Device Manager on Windows 7 Click Start → Control Panel → Device Manager. Expand System Devices and search for the chipset.

  • Page 91: Intel Hd Graphics 520

    Intel HD Graphics 520 This laptop is shipped with the Intel HD Graphics 520 graphics chipset. Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop. Table 1. Intel HD Graphics drivers Before installation After installation Display options This laptop has 14–...

  • Page 92: Rotating The Display

    Downloading drivers Turn on the laptop. Go to Dell.com/support. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.

  • Page 93: Adjusting Brightness In Windows 10

    Adjusting brightness in Windows 10 To enable or disable automatic screen brightness adjustment: Swipe-in from the right edge of the display to access the Action Center. Tap or click All Settings → System → Display. Use the Adjust my screen brightness automatically slider to enable or disable automatic-brightness adjustment.

  • Page 94: Connecting To External Display Devices

    NOTE: Never spray any cleaning solutions directly on the screen; spray it to the cleaning cloth. Gently wipe the screen in a circular motion. Do not press hard on the cloth. NOTE: Do not press hard or touch the screen with your fingers or you may leave oily prints and smears.

  • Page 95: Identifying The Hard Drive In Windows 8

    The hard drive is listed under Disk drives. Identifying the hard drive in Windows 8 Tap or click Settings on the Windows 8 Charms Bar. Tap or click Control Panel, select Device Manager, and expand Disk drives. The hard drive is listed under Disk drives. Identifying the hard drive in Windows 7 Click Start →...

  • Page 96: Entering Bios Setup

    Entering BIOS setup Turn on or restart your laptop. When the Dell logo appears, perform one of the following actions to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 97: Identifying The Camera In Device Manager On Windows 8

    Identifying the camera in Device Manager on Windows 8 Start the Charms Bar from the desktop interface. Select Control Panel. Select Device Manager and expand Imaging devices. Identifying the camera in Device Manager on Windows 7 Click Start → Control Panel → Device Manager. Expand Imaging devices.

  • Page 98: Starting The Camera

    Starting the camera To start the camera, open an application that uses the camera. For instance, if you tap the Dell webcam central software or the Skype software that is shipped with the laptop, the camera turns on. Similarly, if...

  • Page 99: Memory Features

    If the Camera App is not available in the apps list, search for it. Memory features This laptop supports 4–32 GB DDR4 SDRAM memory, up to 2133 MHz. Verifying system memory Windows 10 Tap the Windows button and select All Settings →...

  • Page 100: Verifying System Memory In Setup

    With keyboard — Press F2. • Without keyboard — Press and hold the Volume Up button when the Dell logo is displayed on the screen. When the F12 boot selection menu is displayed, select Diagnostics from the boot menu, and press Enter.

  • Page 101: Technical Specifications

    Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: • Windows 10, click or tap Start → Settings → System → About. • Windows 8.1 and Windows 8, from the charms sidebar, click or tap Settings → Change PC settings.

  • Page 102: Battery Specifications

    Feature Specification Minimum memory 4 GB Maximum memory 32 GB Battery specifications Feature Specification Type 6-cell or 9-cell smart lithium ion Depth 80 mm (3.14 inches) Height 21 mm (0.82 inches) Width 166.9 mm (6.57 inches) Weight • 6-cell: 365.5 g (0.80 lb) •...

  • Page 103: Video Specifications

    Feature Specification Interface (internal) HD audio Interface (external) microphone in/stereo headphones/external speakers connector Speakers one mono speaker Internal speaker 2 W (RMS) amplifier Volume controls Volume up/Volume down buttons CAUTION: Adjustment of volume control, as well as the equalizer in the operating system and/or equalizer software, to other settings than the center position may increase the earphones and/or headphones output and cause hearing damage or loss.

  • Page 104: Display Specifications

    Feature Specification USB ports • one 4-pin USB 2.0-compliant port • one 9-pin USB 3.0-compliant port with PowerShare • two 9-pin USB 3.0-compliant ports SIM card slot one micro-SIM slot with security feature Display specifications Feature Specification Type WLED display Size 14.0 inches Height...

  • Page 105: Keyboard Specifications

    Keyboard specifications Feature Specification Number of keys • 83 keys: US English, Thai, French-Canadian, Korean, Russian, Hebrew, English- International • 84 keys: UK English, French Canadian Quebec, German, French, Spanish (Latin America), Nordic, Arabic, Canada Bilingual • 85 keys: Brazilian Portuguese •...

  • Page 106: Environmental Specifications

    Feature Specification Weight (minimum 7.8 lbs (3.54 kg) config) Environmental specifications Feature Specifications Temperature — –29°C to 63°C (–20°F to 145°F) operating Temperature — –51°C to 71°C (–60°F to 160°F) storage Relative humidity 10% to 90% (noncondensing) (maximum) — operating Relative humidity 0% to 95% (noncondensing) (maximum) —...

  • Page 107: General Troubleshooting

    General troubleshooting Table 3. General Troubleshooting Issue Suggested Troubleshooting Steps Battery Charging The battery should be charged while the system is off for faster charge time. Users may notice longer charge times when the system is turned on and running graphics-intensive applications.
  • Page 108 If the LCD has color problems, run the ePSA diagnostics. If the LCD has burned-out pixels, verify that the LCD is still within LCD standard guidelines. For Dell internal users only, click here. BIOS If users have problems while using the notebook, the problems may be related to BIOS settings configured incorrectly in BIOS/System Setup.

  • Page 109: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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