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NEC
Express5800/T71e
Service Guide
PART NO.:
PRINTED IN TAIWAN

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Summary of Contents for NEC Express5800/T71e

  • Page 1 Express5800/T71e Service Guide PART NO.: PRINTED IN TAIWAN...
  • Page 2 Copyright Copyright © 2011 by NEC Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of NEC Incorporated.
  • Page 3: Conventions

    Conventions The following conventions are used in this manual : Denotes actual messages that appear Screen messages on screen. Gives bits and pieces of additional NOTE information related to the current topic. Alerts you to any damage that might WARNING result from doing or not doing specific actions.
  • Page 4: Safety, Care And Regulatory Information

    Safety, Care and Regulatory Information Before installing a server, be sure that you understand the following warnings and cautions. WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
  • Page 5 CAUTION:  Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.  Danger of explosion if battery is incorrectly replaced. ...
  • Page 6: Regulatory Notices

    Regulatory Notices FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 7: Table Of Contents

    Table of Contents PREFACE COPYRIGHT DISCLAIMER CONVENTIONS SAFETY, CARE AND REGULATORY INFORMATION PREVENTING ELECTROSTATIC DISCHARGE SERVER WARNINGS AND CAUTIONS REGULATORY NOTICES TABLE OF CONTENTS SYSTEM COMPONENTS SYSTEM SPECIFICATIONS Hardware specification Environmental specification Mechanical specification Power supply specification APPEARANCE OF SYSTEM Front view Rear view Internal Component...
  • Page 8 MOTHERBOARD PLACEMENT AND JUMPER SETTING Motherboard Component Connector Icon Description Motherboard Jumper Setting INSTALLING/REMOVING SYSTEM HARDWARE Chassis Cover Removal and Installation Removing the side cover Cooling Fan Installation / Removal Memory Installation / Removal PCI Expansion Card Installation / Removal Install the expansion card Hard Disk Drive Installation / Removal CABLE ROUTING...
  • Page 9 Exit Menu TROUBLESHOOTING Error Symptoms List BIOS BEEP CODES BIOS Beep Codes Table PEI Beep Codes DXE Beep Codes BIOS POST ERROR MESSAGES LIST BIOS POST error message list PEI Phase DXE Phase UNDETERMINED PROBLEMS...
  • Page 10: System Components

    System components Item Description Front Bezel Power supply Cooling fan PCI card Main board Hard drive blank...
  • Page 11: System Specifications

    System Specifications Hardware specification System unit Items Description Processor Socket LGA1155 Processor Support  A 32-KB instruction & 32-KB data first-level cache(L1) for each core  A 256-KB shared instruction/data second-level cache(L2) for each core  Up to 8-MB shared instruction/data third-level cache (L3), shared among all cores Core Logic Chipset Intel(R) C202 Chipset...
  • Page 12 Memory Items Description Number of DIMM slots Four Maximum Memory Capacity 32GB(8GB in each of the four DIMM slots) Memory Modes  Single DIMM, non-interleaving (DIMM1A or DIMM2A)  Two DIMM, interleaving (DIMM1A,DIMM2A)  Four DIMM, full memory configuration Memory Controller Integrated in Intel Ivy Bridge DT H2 CPU DIMM specifications Size...
  • Page 13: Environmental Specification

    Environmental specification Item Description Temperature range Operating 10–35°C (50–95°F) Non-operating 0–50°C (32–122°F) Humidity (non-condensing) Operating 20–80% RH Non-operating 20–80% RH Acoustic noise Sound pressure level in 25°C idle mode on bystander position <34 dBA Sound pressure level in 25°C Intel PTU 100% and HDD loading on bystander position <39 dBA Sound pressure level in 35°C Intel PTU 100% and HDD loading on bystander position <46 dBA...
  • Page 14: Mechanical Specification

    Mechanical specification Item Description System board platform uATX (Micro Advanced Technology Extended) System board dimensions Length 304.8mm Width 243.84mm System Dimensions Height 360.0mm Depth 180.0mm Width 370.0mm Server weight (maximum configuration, approximate) Fully loaded configuration 10kg (including the hard disk drives, and kits)
  • Page 15: Power Supply Specification

    Power supply specification Express5800/T71e supports 300-watts power supply modules. Item Description Model FSP300-60EP(1) Type 300W Dimensions Height 86 mm (3.38 in.) Depth 140 mm (5.5 in.) Width 150 mm (5.9 in.) Weight (approximate) 1.28 kg (2.82 lb) Input requirements Rated input voltage 100–127 VAC, 220–240 VAC...
  • Page 16: Appearance Of System

    Appearance of System Front view Item Component Power button USB connectors...
  • Page 17: Rear View

    Rear view Item Icon Component Description Power supply module Connect the system power cord here. cord socket Serial port Connects to serial devices. Monitor port Connects to monitors. USB 2.0 ports Connects to USB devices. Gigabit LAN port Connects to an Internet or intranet network. Audio Jacks Connect your headphones microphones or speakers to this jack.
  • Page 18: Internal Component

    Internal Component Item LED indicator Release sliders for the HDD cages. Cooing fan assemblies. Power module bay PCI slot lock levers Mainboard...
  • Page 19: Switch And Led Indicators Introduction

    Switch and LED Indicators Introduction This section discusses the different LED indicators located on the:  Front panel  LAN port Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting. Front Panel LED Description Number Color Status Description HDD Activity...
  • Page 20: Lan Port Led Description

    LAN Port LED Description Indicator Color Status Description 1. Network speed Amber GbE link network access (top) Green 100 Mbps link network access 10 Mbps link network access 2. Network Amber Active network link connection Amber Blinking Ongoing network data activity (bottom) Off-line network...
  • Page 21: System Block Diagram

    System Block Diagram Channel A PCI-E X 16 2 DDR3 Socket Channel B 2 DDR3 LAN 82579LM PCI-E X 8 SATA Port X6 PCI-E X 4 USB Port X10 BOIS Realtek ALC662 Port Audio code 8728...
  • Page 22: Motherboard Placement And Jumper Setting

    Motherboard Placement and Jumper Setting Motherboard Component This section provides general information on changing jumper settings as well as specific jumper configuration for individual boards in the system.
  • Page 23: Connector Icon Description

    Connector Icon Description Item Code Description Item Code Description PCI slot (32bit/33MHz) CASE_OPEN1 Case open intrusion connector PCIE3 PCI-E slot 3 (x4 slot) PCIE2 PCI-E slot 2 (x8 slot) PCIE1 PCI -E slot 1 (x16 slot) AUDIO1 Audio jacks Line In(Blue),Line Out(Green), MIC(Pink) R_USB1 Rear USB connector...
  • Page 24: Motherboard Jumper Setting

    Motherboard Jumper Setting Item Description Vcore voltage test jumper (VBoot_SEL) 1-2 Close: Factory test. 2-3 Close: Intel default. (Default) BIOS recovery jumper (BIOS_JP1) 1-2 Close: Normal operation. (Default) 2-3 Close: BIOS recovery mode. ME Recovery Jumper (MFG_F_JP1) 1-2 Close: Enable ME recovery. (Default) 2-3 Close: Disable ME recovery.
  • Page 25: Installing/Removing System Hardware

    This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting. To disassemble the NEC Express5800/T71e Server, please pay attention to each section’s instruction and tools needed. NOTE: The screws for the different components vary in size. During the disassembly process, group the...
  • Page 26: Chassis Cover Removal And Installation

    Chassis Cover Removal and Installation Removing the side cover Press the unlock button in the in the direction of the arrow. Slide the side cover toward the rear of the chassis to disengage it.
  • Page 27: Cooling Fan Installation / Removal

    Cooling Fan Installation / Removal Disconnect the processor cooling fan cable from mainboard. Use a long-nosed screwdriver to loosen the four cooling fan mounting pins. Lift the cooling fan away from the mainboard. Lay down the cooling fan in an upright position - with the thermal patch facing upward. Do not let the thermal patch touch the work surface.
  • Page 28: Memory Installation / Removal

    Memory Installation / Removal The motherboard supports DDR3 memory modules, whereby BIOS will automatically detect memory capacity and specifications. Memory modules are designed so that they can be inserted only in one direction. The memory capacity used can differ with each slot. Installation step: Insert the DIMM memory module vertically into the DIMM slot, and push it down.
  • Page 29: Pci Expansion Card Installation / Removal

    PCI Expansion Card Installation / Removal NEC Express5800/T71e has four bus slots with of three separate bus segments: PCIE1 -- PCI Express x16 slots • PCIE2 -- PCI Express x8 slot • PCIE3 -- PCI Express x4 slot • PCIE4 -- PCI 32/33MHz slot •...
  • Page 30: Hard Disk Drive Installation / Removal

    Hard Disk Drive Installation / Removal Below is the instruction of HDD installation and removal SOP. Open the side cover. For sliding the 4th HDD, please remove the cooling fan. For HDD installation sequence, please see the next section. Slide hard disk into drive bay. Secure the HDD with four screws.
  • Page 31 Number indicates the HDD installation sequence. Upper cage is the first cage. Note!!
  • Page 32: Cable Routing

    Cable Routing Cable Routing image Item Suggest Cable Item Suggest Cable SATA Signal Cable Front LED, SW/USB Cable (Normal & Option) SATA HDD P/W Cable PSU Cable...
  • Page 33: Bios Setup

    BIOS Setup System BIOS BIOS setup is a hardware configuration program built into the system’s Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. When changing the system configuration settings •...
  • Page 34 Entering BIOS Setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press F2 If you fail to press F2 before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar.
  • Page 35: Main Menu

    Main Menu Parameter Description BIOS Version Version number of the BIOS setup utility. BIOS Build Date Date when the BIOS setup utility was created. Processor Technical specifications for the installed processor. CPU Type CPU Core Frequency CPU Count Memory Determines how much total memory is present during the POST. System Date Set the date following the weekday-month-day- year format.
  • Page 36: Advanced Menu

    Advanced Menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press Enter to access the related submenu screen.
  • Page 37: Processor Configuration

    Processor Configuration Parameter Description Option Intel Hyper Threading The Intel Hyper Threading Technology allows a single [Enabled] Technology processor to execute two or more separate threads Disabled concurrently. When hyper-threading is enabled, multi-threaded software applications can execute their threads, thereby improving performance.
  • Page 38 Active Processor Cores Setting the active processor core. [All] Execute Disable Bit Capability When this item enabled, the processor prevents the [Enabled] execution of code in data-only memory pages. This Disabled provides some protection against buffer overflow attacks. Intel Virtualization Select whether to enable the Intel Virtualization [Enabled] Technology...
  • Page 39 Frequency Displays Processor frequency information. Core Count Displays Processor core count information. CPU Stepping Display processor stepping information. Microcode Revision Display Microcode Revision. Intel HT Technology Display Intel Hyper Threading Technology function support information. Cache Information Display the information of processor L2 Instructure Cache per core and total L3 cache per core.
  • Page 40: Memory Configuration

    Memory Configuration Parameter Description Option Available Memory Total size of system memory detected during POST Memory Type Display information of installed memory type. Memory Reset Select whether to delete the historical memory data log. System memory will be retested on the next [No] boot-up.
  • Page 41: Advanced Chipset Configuration

    Advanced Chipset Configuration Parameter Description Option Intel VT-d Technology Enable/Disable Intel VT-d Technology function. [Enabled] Disabled...
  • Page 42: Acpi Configuration

    ACPI Configuration Parameter Description Option HPET Support Enable/Disable HPET Support. [Enabled] (High Precision Event Disabled Timer) WHEA Support Enable/Disable WHEA Support. [Enabled] (Windows Hardware Error Disabled Architecture)
  • Page 43: Sata Controller Configuration

    SATA Controller Configuration Parameter Description Option SATA Controller When enabled, the SATA controller will function normally. [Enabled] Disabled SATA Mode Select the on chip SATA type. [IDE Mode] RAID Mode IDE: When set to IDE, the SATA controller disables its AHCI Mode RAID and AHCI functions and runs in the IDE emulation mode.
  • Page 44: Pci Configuration

    PCI Configuration Parameter Description Option PERR# Generation Enable/Disable PERR Generation. [Enabled] Disabled SERR# Generation Enable/Disable SERR Generation. [Enabled] Disabled PCI Express Slot 1/2/3/4 I/O ROM When enabled, This setting will initialize the [Enabled] device expansion ROM for the related PCI-E Disabled slot.
  • Page 45 Primary Graphics Select the primary video device that the [Onboard] BIOS will use for output. Add-On Onboard LAN1 Controller When enabled, the system will enable the [Enabled] onboard LAN devices. Disabled Onboard LAN1 I/O ROM Select whether to enable the selected [Enabled] onboard LAN device.
  • Page 46: Usb Configuration

    USB Configuration Parameter Description Option Detected USB Devices Displays the information of installed USB devices in the system. USB Controller When enabled, the USB controller [Enabled] will function normally. Disabled Legacy USB Support Enables or disables support for [Enabled] legacy USB devices. Disabled Auto Port 60/64 Emulation...
  • Page 47: Legacy Device Configuration

    Legacy Device Configuration Parameter Description Option Serial Port 1/2 When enabled allows you to [Enabled] configure the serial port settings. Disabled When set to Disabled, displays no configuration for the serial port. Device Settings Displays Serial Port 1/2 device setting information Change Settings Change Serial Port 1/2 device [Auto]...
  • Page 48: Power Configuration

    Power Configuration Parameter Description Option Deep Power Off Mode Enable or Disable Deep Power Off Enabled Mode. [Disabled] Please note that it would disable Wake On LAN function when this item is set to Enabled. Power On by RTC Alarm Select whether to wake up the Enabled system when an RTC alarm is...
  • Page 49: Console Redirection

    Console Redirection Parameter Description Option Console Redirection Select whether to enable console Serial Port 1 redirection. Console redirection Serial Port 2 enables users to manage the [Disabled] system from a remote location. Terminal Type Select a terminal type to be used for VT100 console redirection.
  • Page 50 empty, a 'start' signal can be sent to re-start the flow. Hardware flow control uses two wires to send start/stop signals. Recorder Mode When this mode enabled, only text Enabled will be send. This is to capture [Disabled] Terminal data. Resolution 100x31 Enables or disables extended Enabled...
  • Page 51: Hardware Monitor

    Hardware Monitor Press Enter to view the Hardware Monitor screen which displays a real-time record of the CPU/system temperature, fan speed, and voltage. Items on this window are non-configurable.
  • Page 52: Security Menu

    Security Menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. There are three types of passwords that you can set: Administrator password • Entering this password will allow the user to access and change all settings in the Setup Utility. User password •...
  • Page 53: Setting A System Password

    Setting a System Password Use the up/down keys to select a password parameter (Set Administrator Password or Set User Password), then press Enter. A password box will appear. Type a password then press Enter. The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9). Retype the password to verify the first entry then press Enter again.
  • Page 54: Server Management Menu

    Server Management Menu Parameter Description Option Event Log Configuration Displays Event Log advanced settings. Press Enter to access the related submenu. System Information Displays basic system ID information, as well as BIOS version. Press Enter to access the related submenu.
  • Page 55: System Information

    System Information The System Management submenu is a simple display page for basic system ID information, as well as System product information. Items on this window are non-configurable. NOTE: The UUID will be various based on the manufacture date.
  • Page 56: Event Log Configuration

    Event Log Configuration Parameter Description Option Change SMBIOS Event Press Enter to access the related submenu. Settings View Smbios Event Log Displays Smbios Event Log. Press Enter to View Smbios Event Log Erase Event Log Choose options for erasing Smbios Event Log [No] Erasing is done prior to any logging activation Yes, next reset...
  • Page 57 Convert OEM Codes Enable or disable the converting of EFI Status Enabled Codes to Standard Smbios Types. [Disabled] NOTE: All values changed here do not take action until computer is restarted.
  • Page 58: Boot Option Menu

    Boot Option Menu The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive(s) specified is not bootable. By default, the server searches for boot devices in the following order: Optical Disk Drive Hard Disk Drive Removable Device...
  • Page 59: Boot Manager Menu

    Boot Manager Menu The Boot manager menu allows you to specify the boot-up drive. BIOS setup will display an error message if the drive(s) specified is not bootable. Parameter Description Option Built-in EFI Shell Press Enter to configure the device as boot-up drive.
  • Page 60: Exit Menu

    Exit Menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Description Option Save Changes and Exit Saves changes made and close the BIOS setup. Discard Changes and Exit Discards changes made and close the BIOS setup.
  • Page 61: Troubleshooting

    Troubleshooting Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 62 Main board. Hard disk drive has write error. Enter BIOS Setup and Load default settings. Hard disk drive. Hard disk drive LED fails to light, but With the system power on, measure the voltage system operates normally. of hard disk LED connector. Hard drive LED cable.
  • Page 63 (including blank or illegible monitor). Load default settings (if screen is readable). Main board Serial Port Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems. Serial port loop-back test failed. Make sure that the COM# you test is the same as the setting in BIOS Setup.
  • Page 64: Bios Beep Codes

    BIOS Beep Codes BIOS Beep Codes Table PEI Beep Codes # of Beeps Description Memory not Installed. Memory was installed twice (InstallPeiMemory routine in PEI Core called twice) Recovery started DXEIPL was not found DXE Core Firmware Volume was not found Recovery failed S3 Resume failed Reset PPI is not available...
  • Page 65: Bios Post Error Messages List

    BIOS POST Error Messages List BIOS POST error message list PEI Phase Status Code Description Progress Code 0x10 PEI Core is started 0x11 Pre-memory CPU initialization is started 0x12 Pre-memory CPU initialization (CPU module specific) 0x13 Pre-memory CPU initialization (CPU module specific) 0x14 Pre-memory CPU initialization (CPU module specific) 0x15...
  • Page 66: Dxe Phase

    0x5A Internal CPU error 0x5B Reset PPI is not available 0x5C-0x5F Reserved for future AMI error codes S3 Resume Progress Codes 0xE1=0 S3 Resume is stared (S3 Resume PPI is called by the DXE IPL) 0xE1 S3 Boot Script execution 0xE2 Video repost 0xE3...
  • Page 67 0x7A – 0x7F Reserved for future AMI DXE codes 0x80 – 0x8F OEM DXE initialization codes 0x90 Boot Device Selection (BDS) phase is started 0x91 Driver connecting is started 0x92 PCI Bus initialization is started 0x93 PCI Bus Hot Plug Controller Initialization 0x94 PCI Bus Enumeration 0x95...
  • Page 68: Undetermined Problems

    Undetermined Problems If an error message is present, go to “POST Error Messages List” on page 60. If you did not receive any messages, or you still cannot solve the problem, continue with this check: 1. Check the power supply voltages. If the voltages are correct continue with the following steps: 2.

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