Page 1 User Guide...
Page 2 © 2024 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
Contents Set up phone About your hardware Insert or remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Make it yours Learn the basics About your home screen...
Page 4 Customize your Favorites tray Use widgets, shortcuts, or folders Arrange apps and control icon's look Show or hide notification dots Allow or prevent home screen rotation Remake your home screen with launchers Lock screen Use a screen saver...
Page 5 Set date and time Contacts, calls, voicemail Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Phone calls Answer calls Make calls During a call Make video calls Make conference calls Make calls over Wi-Fi...
Page 6 Settings Network and internet Connect to Wi‑Fi networks Connect with Wi-Fi Direct Use Airplane mode Control data usage Share your internet connection Connect to VPNs Add a Private DNS service Connected devices Connect with Bluetooth Make contactless payments...
Page 7 Turn notifications on/off Choose how notifications look and open Control notification lights Control notification sound Manage notification privacy Gestures Change Navigation mode Adjust screenshot settings Customize Power button gesture Turn flashlight on and off Battery Charge phone Manage how apps use battery...
Page 8 Protect against harmful apps Make sure your phone can be found Lock and unlock phone Set a screen lock Quickly tighten lock screen security Set advanced lock options Stay unlocked when connected with a trusted device Unlock with your face...
Page 9 Can't sign in to Google Account sync issues App issues App or widget issues Camera issues Messaging issues Gmail issues Play Store issues Maintenance procedures Update Android software Reset connections, settings, or apps Reset phone Get more help Send feedback to Motorola...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD cards Headset jack Earpiece/speaker Front camera Proximity sensor Volume up/down button Power button...
Page 11 Set up phone Flash Main camera Microphone USB-C port to charge phone, transfer files, and share data connection with tethered devices. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Page 12 Set up phone • Dry your phone and ports thoroughly with a soft, clean cloth. • Don’t try to charge your phone when it’s wet. • Don't drop, puncture, or scratch your phone, as this could damage the water repellent features.
Page 13: Insert Or Remove Sim And Sd Cards
Set up phone Insert or remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 1 TB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.
Page 14 Set up phone Push the tray back into the phone. If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and tap it manage dual SIMs. If you see troubleshoot the issue. Note: If you need to activate or resize a SIM, contact your carrier. Fix an issue What type of issue do you have? •...
Page 15: Copy Data From Old Phone
Set up phone Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to Gallery. • Contacts will back up to Contacts.
Page 16 Set up phone Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on. What gets copied from Android phone If you copy data from another Android phone...
Page 17 Set up phone Select the contacts to import and touch Import.
Page 18: Manage Dual Sims
Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...
Page 19: Set Up Voicemail
Set up phone Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch > Touch & hold to dial into your mailbox.
Page 20: Set Up Email
Set up phone Set up email Set up personal email You can add multiple accounts of the following types: • Gmail • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
Page 21 Set up phone Follow the onscreen instructions to enter your email address, password, and other information from your company's IT department. Switch account views In the Gmail app, touch your profile icon , then select an account.
Page 22: Make It Yours
Set up phone Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them. Change its look and sound • Set the wallpaper. • Add apps to your home screen. •...
Page 23: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens.
Page 24 Learn the basics What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings and to turn your phone off Widget: Your phone comes with this widget and the search widget, but isn't intended for other resource-intensive widgets because it runs Android Go, which is optimized for limited hardware...
Page 25 Learn the basics To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the last item, the home screen will be removed. Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. •...
Page 26: About Your Lock Screen
Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on the screen. What you can do from the lock screen • Make an emergency call.
Page 27: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 28 Learn the basics : New to Android? In most apps you can tap , , or your profile icon for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 29: If You Had An Iphone
Learn the basics : New to Android? If you had an iPhone Welcome to Android! Here are some differences between your old iPhone and your new phone. Your assistant: You've retired Siri. Now, find info and get things done with Google Assistant. Just set up “OK, Google”.
Page 30: About Your Google Account
Learn the basics : New to Android? About your Google account Benefits of your account When you set up your phone, you added a Google account. If you haven't had a Google account before, this is more than just a password you set up for your phone. A Google account lets you organize and access your personal information and files from any computer or mobile device: •...
Page 31: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 32 Learn the basics : New to Android? Wi‑Fi network within range. Connected to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected.
Page 33 Learn the basics : New to Android? Upload complete. Download complete. Google backup in progress. Google backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode.
Page 34 Learn the basics : New to Android? EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Privacy indicator. An app is using your microphone or camera. Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status.
Page 35: Phone Terms You Should Know
Learn the basics : New to Android? Phone terms you should know Airplane mode This mode allows you to use your phone's non-wireless functions (music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight. Software that you can download for added functionality, such as games, email apps, bar code scanners and more.
Page 36 Learn the basics : New to Android? shortcut An icon you can add to your home screen that lets you quickly open an app. Create shortcuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network.
Page 37: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 38 Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 39: Move Between Apps And Screens
Learn the basics : Get around on your phone Move between apps and screens Choose how to get around If you see the navigation bar at the bottom of the screen, or you see no icons at all, you are using Gesture navigation.
Page 40 Learn the basics : Get around on your phone Tip: For visual assistance, you can add to open the Accessibility Menu.
Page 41: Use Quick Settings
Learn the basics : Get around on your phone Use quick settings Open quick settings Settings you adjust frequently, like Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen. Swipe down again to: •...
Page 42 Learn the basics : Get around on your phone Auto-rotate Control compatible smart devices Wi-Fi calling Dolby Atmos Flashlight Airplane mode Hotspot Quick Share Alarm Battery Saver Screen Cast Screen Record Camera access Mic access...
Page 43 Learn the basics : Get around on your phone Data Saver (Appears after you turn on Data Saver the first time.) Night Light (You can add this to quick settings.) Scan QR code (You can add this to quick settings.) Color inversion (Appears after you turn on Color inversion the first time.) Extra dim...
Page 44 Learn the basics : Get around on your phone Turn Pin media player off If you want to pin the media player to its spot in quick settings: Open quick settings, touch & hold the media player, and touch Or, go to Settings > Sound & vibration > Media. Turn Pin media player on...
Page 45: Turn Screen Off And On
Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
Page 46: Turn Off Phone
Learn the basics : Get around on your phone Turn off phone Swipe down from the top of the screen twice, then touch > Power off. Or, press & hold the Power button, then tap Power off.
Page 47: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: • Open quick settings and tap • Or, make a chopping motion. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings...
Page 48: Scan Qr Codes
Learn the basics : Discover useful tools Scan QR codes Add the QR scanner to your quick settings. Open quick settings and tap Frame the code. If it isn't automatically detected, move the camera closer or farther away. When the code is detected, use options to open a website, copy/paste, or share the information.
Page 49: Record Audio Notes
Learn the basics : Discover useful tools Record audio notes Record a note Open Sound Recorder app. To start recording, tap If needed, tap to pause and to resume recording. To add a tag in the recording that you can skip to during playback, tap To stop recording, tap To trim or edit a recording, search for “audio file editor”...
Page 50 Learn the basics : Discover useful tools Manage recordings View recording list and details Open Sound Recorder app. To see your recording list, tap Beneath the name of each recording, you'll see the date and recording length. Tap > View details for file size and storage location.
Page 51: Control Phone With Your Voice
Learn the basics : Discover useful tools Control phone with your voice Speak a command Not all languages support voice commands. You can tell Google Assistant to call people, get directions, send messages, set alarms. Or, ask questions. Get your assistant's attention by doing any of these: •...
Page 52: Get Directions To A Location
Learn the basics : Discover useful tools Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
Page 53: Use Clock And Weather Widget
Learn the basics : Discover useful tools Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Tap Widgets.
Page 54 Learn the basics : Discover useful tools Enter a city name or ZIP code, then tap Tap the city to add. When you add a city, it is set to show on the widget. If you want a different city's weather shown on the widget, select the location Remove location Tap the current conditions icon or temperature.
Page 55: Manage How You Spend Time On Your Phone
Learn the basics : Discover useful tools Manage how you spend time on your phone Understand your habits Go to Settings > Digital Wellbeing & parental controls. Review the chart to see: • Time you spent using phone today • Which apps you’ve had on screen and for how long •...
Page 56 Learn the basics : Discover useful tools When Focus mode is on: • You'll see in the status bar. • You won’t be able to use the selected apps and won’t get notifications from them. Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you...
Page 57: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, rotate keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, tap For a larger keyboard, turn your phone horizontally.
Page 58 Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 59: Cut, Copy, Paste Text
Learn the basics : Work with text Cut, copy, paste text You can select and copy text from web pages and messages. To select text, touch & hold a word. Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders •...
Page 60: Use Voice Typing
Learn the basics : Work with text Use voice typing Touch a text field to show the onscreen keyboard. Touch on the onscreen keyboard. Say what you want to type: • Speak naturally but clearly. There's no need to shout or hold the phone close to your mouth. •...
Page 61: Fill In Forms Automatically
Learn the basics : Work with text Fill in forms automatically Don’t retype your personal information again and again. Save it securely, then with just one touch, fill in passwords, addresses, credit cards, and other information saved to your Google account.
Page 62: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then tap Wallpapers. Do one of the following: •...
Page 63: Customize Your Favorites Tray
Personalize your phone : Home screen Customize your Favorites tray The Favorites tray at the bottom of your home screen gives you quick access to your most-used apps. You can customize the shortcuts in this tray. Change app shortcuts manually Touch &...
Page 64: Use Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Use widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. Add a widget Touch &...
Page 65 Personalize your phone : Home screen • Compose new email Gmail • Open to specific account • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab •...
Page 66 Personalize your phone : Home screen Tap > Add to Home screen. Edit the name if desired. Tap Add. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. •...
Page 67 Personalize your phone : Home screen Touch & hold the app's icon. Select the folder. To remove one app from the folder: Open the folder. Touch & hold the app's icon. Remove widgets, shortcuts, or folders To remove items from your home screen: Touch &...
Page 68: Arrange Apps And Control Icon's Look
Personalize your phone : Home screen Arrange apps and control icon's look Choose where to find apps: app tray or home screen The app tray holds all of your installed apps. Swipe up from the bottom of the home screen to open the tray.
Page 69 Personalize your phone : Home screen Show or hide notification dots You can control whether app icons show dots to alert you about unread notifications. Touch & hold a blank space on your home screen. Home settings. Tap Notification dots. Turn Notification dot on app icon on or off...
Page 70: Show Or Hide Notification Dots
Personalize your phone : Home screen Show or hide notification dots You can control whether app icons show dots to alert you about unread notifications. Touch & hold a blank space on your home screen. Home settings. Tap Notification dots. Turn Notification dot on app icon on or off...
Page 71: Allow Or Prevent Home Screen Rotation
Personalize your phone : Home screen Allow or prevent home screen rotation quick settings, when you turn on Auto-rotate, app screens will rotate to match the orientation when you turn your phone. If you want, you can keep your home screen from rotating while other apps auto- rotate: Touch &...
Page 72: Remake Your Home Screen With Launchers
Personalize your phone : Home screen Remake your home screen with launchers About launchers A launcher app is what makes your home screen look the way it does and controls how you organize and interact with your apps. The launcher that came with your phone puts the Google search widget and a clock widget on the home screen.
Page 73: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 74: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, tap its icon on the home screen, or swipe up from the bottom of your home screen to open tray, then tap the app. To leave an app and go to your home screen, just swipe up from the bottom of the screen. You don't need to close apps.
Page 75: View Notifications
Use apps View notifications Find your notifications Apps send you notifications to let you know about new messages, calendar events, and alarms. You can check your notifications from a few places: • They appear on your lock screen. • You see them when you swipe the status bar down on any screen.
Page 76 Use apps Control how and when apps send notifications Do Not Disturb to silence all notifications when you don’t want interruptions. Touch & hold a notification to customize that app's notifications. Then you can: • Stop all notifications from that app. •...
Page 77: About Preloaded Apps
Use apps About preloaded apps Sometimes, related apps (like apps from Google or from your carrier) are grouped into a folder. Apps that came with your phone The following apps may be preloaded on your phone. Don’t want some? Delete disable them.
Page 78 Use apps Contacts Organize and connect with your contacts. Assign ringtones to people. Dolby Atmos Optimize and adjust audio for your phone’s speaker and any connected listening device. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection.
Page 79 Meet Make video calls with your friends across Android and iOS. Messages Send and receive text messages. Motorola Subscribe or unsubscribe to communications from Motorola. Notifications Phone Make calls. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
Page 80 Use apps Sound Recorder Record and share audio files. YouTube Find, view, and upload videos to the web. YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music. Get help using an app Open the app. or .
Page 81: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps You can download more apps, in addition to the apps preloaded on your phone. Get apps from Google Play Store To download apps: Open Play Store app. Browse by category or search.
Page 82 Use apps : Get, delete, manage apps Touch & hold a blank space on your home screen. Home settings > Home screen style > App tray Turn Add app icons to Home screen off Update apps Updating your apps gives you the latest features and improves security and stability. For best performance, apps are set to update automatically.
Page 83 Use apps : Get, delete, manage apps Stop a specific app from updating automatically Open Play Store app. Tap your profile icon > Manage apps & device. Tap Manage, then tap the app's name. Tap and turn off Enable auto update. Stop all apps from updating automatically Open Play Store app.
Page 84: Manage App Permissions
Use apps : Get, delete, manage apps Manage app permissions What are permissions? If an app wants to use specific features and personal information on your phone, it must ask for your permission. You can manage permissions at any time to allow, deny, or modify them. Features you'll be asked about If an app wants to access (use, view, change) these features, it must ask you for permission: •...
Page 85 Use apps : Get, delete, manage apps See/change permissions Review by feature The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Page 86: Delete Or Disable Apps
Use apps : Get, delete, manage apps Delete or disable apps Disable apps provided with phone You can't remove preloaded apps from your phone, but you can disable and hide apps that you don't need. Go to Settings > Apps. Tap All apps >...
Page 87: Find Problem Apps With Safe Mode
Use apps : Get, delete, manage apps Find problem apps with safe mode Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by an app you installed. Use safe mode to start your phone with only the original software and apps. If the issues go away in safe mode, the problem is probably from an app you downloaded.
Page 88: Protect Against Harmful Apps
Use apps : Get, delete, manage apps Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 89: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 90 Use apps : Search and browse Open that app to search.
Page 91: Search Your Phone
Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Search apps. Type the app's name. If the app is on your phone, tap its icon to open it. If the app isn't on your phone, tap SEARCH FOR MORE APPS to go to Play Store and install with one tap.
Page 92: Browse Websites
Use apps : Search and browse Browse websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection. Browse with Chrome Visit and bookmark websites Open Chrome app.
Page 93 Use apps : Search and browse Tap Default apps > Browser app. Tap the app to use.
Page 94: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages are text only. You can send a message up to 160 characters long. If you type more than that, your message will be sent in a series of SMS messages. You can send one SMS to multiple people, and the replies will come in separate threads (unless you and your recipients have group messaging enabled).
Page 95: Read, Send Messages
Use apps : Text messaging Read, send messages Work with messages With the Messages app, you can send and receive text messages. Read and reply to a message When you receive a text message with the Messages app, you'll see in the status bar.
Page 96 Use apps : Text messaging Open the message list and tap the conversation marked Draft. Do one: • Finish composing the message and tap • Delete the characters in the text field to delete the draft. Forward a message Open the conversation in Messages.
Page 97 Use apps : Text messaging For other attachments, open the Files app.
Page 98: Manage, Delete Messages
Use apps : Text messaging Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Pin up to 3 conversations to keep these groups of messages at the top when you open the app. Star messages you want to find later.
Page 99 Use apps : Text messaging Control notifications for text messages Follow the instructions below to change all notifications from your messaging app. But, if you want to stop text message notifications only during certain hours or from specific people, use Do Not Disturb instead.
Page 100: Change Default Messaging App
Use apps : Text messaging Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Page 101: Change Text Message Reply To Incoming Calls
Use apps : Text messaging Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of answering the call. To edit these quick responses: Touch Touch >...
Page 102: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 103 Use apps : Email To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, tap To delete an open draft of an email, tap >...
Page 104: View Email Attachments
Use apps : Email View email attachments View attachments Attachments appear at the end of an email. To view or play the attachment, tap it. If you see a message that you can't open the attachment type, most file types have a free viewer that you can use.
Page 105: Add Email Signature
Use apps : Email Add email signature To add a signature automatically to the end of emails you send: Open the Gmail app. Touch > Settings. Select the account. Touch Mobile Signature and edit the text you want to appear at the end of every email.
Page 106: Control Email Notifications
Use apps : Email Control email notifications You can control whether you see notifications when you receive an email. Touch & hold Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 107: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 108: Find Calendar Events
Use apps : Calendar app Find calendar events Open calendar events You'll see in the status bar to alert you of upcoming events. Just swipe the status bar down and touch the notification to see the event details in your calendar. To see your list of upcoming events, open the Calendar app.
Page 109: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 110: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 111: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open quick settings by swiping down twice, then swipe right and touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. •...
Page 112: Use Timer Or Stopwatch
Use apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...
Page 113: Set Date And Time
Use apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format on •...
Page 114 Use apps : Clock app Open the Clock app and tap Tap > Settings. Turn Automatic home clock on...
Page 115: Contacts, Calls, Voicemail Contacts
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 116: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...
Page 117 Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.
Page 118: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: Touch the contact icon (photo or other icon). Touch...
Page 119: Sort Contacts
Contacts, calls, voicemail : Contacts Sort contacts Sort contacts in Contacts app Open Contacts app. Touch your profile icon > Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Sort contacts in Phone app Open Phone app.
Page 120: Share Contacts
Contacts, calls, voicemail : Contacts Share contacts Ways to share contacts You can share one all contacts by sending a name card file (.vcf). You can also share a contact’s information as a text message attachment. Or, just touch your phones together and beam the contact information with NFC. Share one or a few contacts Open Contacts app.
Page 121: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 122 Contacts, calls, voicemail : Phone calls • Silence ringtones during hours you specify. Use Do Not Disturb. • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting.
Page 123: Make Calls
Contacts, calls, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...
Page 124 Contacts, calls, voicemail : Phone calls Dial by voice Get your assistant's attention, then say “Call” or “Dial” and one of the following: • Phone number • Contact's name • Name and town of local business Change default calling app You can download additional calling apps from Play Store.
Page 125: During A Call
Contacts, calls, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch •...
Page 126 Contacts, calls, voicemail : Phone calls Then: • Touch to play the recording. • Touch to share it. • To delete it, swipe the recording left. Recording a conversation without the consent of the other party is illegal in most countries. Know your country's laws before recording a call.
Page 127: Make Video Calls
Contacts, calls, voicemail : Phone calls Make video calls Make video call with Meet app Meet lets you video call anyone in your contact list who also uses Meet. Android users can get it from Play Store, and iPhone users can download it from the App Store. The video calls are secure and can’t be seen by others.
Page 128: Make Conference Calls
Contacts, calls, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch...
Page 129: Make Calls Over Wi-Fi
Contacts, calls, voicemail : Phone calls Make calls over Wi-Fi About Wi-Fi calling Some carriers support Wi-Fi calling to make and receive calls and text messages from locations where your cellular signal is poor or not available. Contact your carrier to confirm that they support Wi-Fi calling for your phone.
Page 130 Contacts, calls, voicemail : Phone calls If your phone has dual SIMs, tap the SIM set up for Wi-Fi calling. Tap Wi-Fi calling. Tap When Roaming and choose Prefer Wi-Fi. Other reasons why Wi-Fi calling may not work: • If you're in airplane mode, a Wi-Fi call will drop when you lose your Wi-Fi connection.
Page 131: Use Caller Id
Contacts, calls, voicemail : Phone calls Use caller ID About caller ID When you receive a call, caller ID shows the number on the incoming call or lock screens, unless the caller has hidden their information. When you make a call, those you call will see your number if they use caller ID. Depending on your services, caller ID may also: •...
Page 132 Contacts, calls, voicemail : Phone calls To prevent ringing and notifications from suspected spam calls, turn Filter spam calls on You won't receive notifications for these calls, but you'll see them in your call history and can check any voicemail you receive. When Caller ID &...
Page 133: Turn Call Waiting On And Off
Contacts, calls, voicemail : Phone calls Turn call waiting on and off When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new calls instead, turn on call waiting. Note: Some carriers automatically control call waiting.
Page 134: Block Calls And Texts
Contacts, calls, voicemail : Phone calls Block calls and texts If you don't want to receive calls or texts from a certain number, you can block it. When the number tries to contact you, your phone will automatically decline the call or text. Block a number Use either app to block both calls and texts from a number.
Page 135 Contacts, calls, voicemail : Phone calls Block a contact's numbers Open Contacts app. Tap the contact's name. Tap > Block numbers. If you don’t want to report the call as spam to Google, remove the checkmark. Tap Block. On the contact screen, you'll see by the blocked numbers.
Page 136: View And Delete Call History
Contacts, calls, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls:...
Page 137 Contacts, calls, voicemail : Phone calls Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch...
Page 138: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe). To dial an emergency number from a locked screen: Swipe up on the lock screen.
Page 139: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 140 Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 141: Photos And Videos
Photos and videos Take photos Open the camera Do any of the following: • • Press the Power button twice quickly. (If this doesn't work, set up the gesture.) • From the lock screen, swipe left. Take a photo If needed, adjust settings such as flash or photo size.
Page 142 Photos and videos Select the way you want to share. You can also: • Share multiple photos at once. • Copy photos to your computer. • Display your photos on an HDTV. • Print photos from your phone. Fix an issue If you’re having issues, try these troubleshooting steps.
Page 143: Take Screenshots
Photos and videos Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Press & hold Power Volume Down simultaneously until the screen is captured. Do any of the following: •...
Page 144: Record Videos
Photos and videos Record videos Record a video Open the camera: • Twist your phone twice from any screen to open the camera immediately. • Or, tap Tap Video to switch to video mode. If needed, adjust settings: • To record a selfie video, tap •...
Page 145: Record Your Screen
Photos and videos Record your screen You can record a video of your screen while you’re using it. Record screen To start recording, open quick settings and tap If needed, adjust sound and screen touch options. • To mute all sound, turn •...
Page 146: Adjust Photography Settings
Photos and videos Adjust photography settings Before you take a photo, you can adjust settings to get the best photo for your situation. Use a timer Tip: Use a tabletop tripod to stabilize the phone when taking timed shots. If you're taking a selfie, touch and choose the number of seconds.
Page 147 Photos and videos • Remove blemishes and shine • Whiten teeth • Highlight T-zone • Slenderize face • Enlarge and brighten eyes To use the filter: On the Camera screen, tap > Tap the feature you want to adjust, then drag the sliders to adjust the intensity. Smile and tap to take the picture.
Page 148: Adjust Other Camera Settings
Photos and videos Adjust other camera settings Store photos and videos on SD card To set your camera to save new photos and videos on your SD card: Be sure you inserted an SD card. On the Camera screen, tap Settings.
Page 149: Delete Photos And Videos
Photos and videos Delete photos and videos From the Camera app Tap the photo thumbnail (next to From the Gallery app From the list of thumbnail photos: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then tap the others. Fix an issue If you’re having issues, try these troubleshooting...
Page 150: Edit Photos And Videos
Photos and videos Edit photos and videos Edit photos Open the photo in the Camera or Gallery apps. Touch the photo, then touch Touch a tab to access editing options. Editing options Suggestions Enhance automatically or apply overall warm or cool tones Crop Crop, rotate, or straighten photo Adjust...
Page 151: Find, Share, Upload
Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To browse for photos or videos: Open Gallery app. Touch Photos or Folders. Touch a thumbnail to open the photo or video. Photos/videos from text messages To find photos you've saved from text messages: Open Gallery app.
Page 152 Photos and videos : Find, share, upload Pictures/[app] Saved from messages or photo sharing apps...
Page 153: Share Photos And Videos
Photos and videos : Find, share, upload Share photos and videos You can wirelessly share one, multiple, or all items from any Gallery view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 154: About Wireless Sharing
Photos and videos : Find, share, upload About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded files. When sharing photos and videos When deciding how to share your photos or videos, consider these factors: •...
Page 155 Photos and videos : Find, share, upload • Sending high resolution photos via text message uses more more data. • Photos and video remain available until the recipient deletes the message. • High quality videos are too large and cannot be shared in text messages. Learn how Email Good for:...
Page 156 Photos and videos : Find, share, upload • Requires a Wi-Fi or cellular data connection. Bluetooth Good for: • Sharing from phone-to-phone or other connected device • Fast sharing Things to consider: • Your phone must be paired and connected with another device.
Page 157: Upload Photos And Videos
Photos and videos : Find, share, upload Upload photos and videos You can back up your photos and videos to the cloud by installing the Google Photos app. Open the Gallery app. Touch > Settings > Google Photos. Install the app. Follow onscreen instructions to back up and sync your photos.
Page 158: Music
Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.
Page 159 Music Remove station from favorites View/listen to favorite stations Record current station Use these icons to create and listen to recordings. Icon Action Start recording Stop recording Listen to recording: Saved recordings > Delete recording: Saved recordings > touch & hold a recording > To share a recording: Open the Files app.
Page 160: Listen To Music
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Page 161: Transfer Music Files
Music Transfer music files About transferring music You can move music files you've bought and saved on your devices to other devices you own. Music apps that share music files from cloud storage usually just share links to the files instead of transferring them between devices.
Page 162: Connect A Midi Device
Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).
Page 163: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Open quick settings and tap to turn Wi‑Fi on. Your phone will automatically connect to Wi-Fi networks you've used before. If there aren't any, you can search for nearby networks and connect with one.
Page 164 Settings : Network and internet Open quick settings, then touch & hold Tap the network you’re connected to, then tap Show the person the code to scan or the Wi-Fi password to type. Remove a network If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network. Open quick settings, then touch &...
Page 165: Connect With Wi-Fi Direct
Settings : Network and internet Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
Page 166: Use Airplane Mode
Settings : Network and internet Use Airplane mode Airplane mode turns off all wireless connections on your phone to prevent it from transmitting signals that could interfere with airplane communications. Turn it on Open quick settings and tap to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).
Page 167: Control Data Usage
Settings : Network and internet Control data usage Turn mobile data off/on Open quick settings and tap Mobile data. When you turn off cellular data, you can still use data over Wi-Fi. Cellular data must be ON if you want to: •...
Page 168 Settings : Network and internet Tap App data usage. Tap an app, then turn Background data off Dual SIMs If your phone has two SIMs, cellular data is active on only one SIM at a time. You can control which SIM is used.
Page 169: Share Your Internet Connection
Settings : Network and internet Share your internet connection When you need an internet connection for another device, share your phone's: • For wireless sharing with another Wi-Fi capable device, turn on your Wi-Fi hotspot, which is great for range and speed. This uses more power, so it's best when you can plug in. •...
Page 170 Settings : Network and internet Set up the connection. To connect Do this A phone On your phone, next to the hotspot's name, tap and unlock if prompted. Use the other phone's camera to scan the QR code that provides the password. Other device Open the device’s Wi-Fi settings.
Page 171 Settings : Network and internet Go to Settings > Network & internet > Hotspot & tethering. Tap Wi-Fi hotspot. Add devices: • If the device is already connected, tap it and tap ADD WHITELIST. • Otherwise, tap + Manually Add WhiteList Device, type a name and the device's MAC address, then tap ADD WHITELIST.
Page 172 Settings : Network and internet Set up the other device to get its network connection via Bluetooth. On your phone, go to Settings. Tap Network & internet > Hotspot & tethering. Turn on Bluetooth tethering to start the connection. To stop the connection, turn off Bluetooth or touch &...
Page 173: Connect To Vpns
Settings : Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...
Page 174: Add A Private Dns Service
Settings : Network and internet Add a Private DNS service Private DNS protects you when you browse the internet and use apps on your phone. It: • Encrypts your data over a secure channel • Prevents you from being redirected to fraudulent websites that appear legitimate •...
Page 175: Connected Devices
Settings : Connected devices Connect with Bluetooth You can use Bluetooth to connect your phone to other devices without a cord. After you pair a Bluetooth device for the first time, your devices can connect automatically. Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings.
Page 176 Settings : Connected devices Use paired device Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...
Page 177 Settings : Connected devices Turn off Bluetooth scanning When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning. To turn off scanning: Go to Settings > Location. Tap Location services.
Page 178: Make Contactless Payments
Settings : Connected devices Make contactless payments Only some versions of this phone, sold in certain countries, support this feature. Use NFC (near-field communication) to pay quickly and securely at checkout registers by touching your phone to an electronic reader. Set up contactless payment Make sure you have: •...
Page 179: Share Or Receive With Nfc
Settings : Connected devices Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to type a lot of information or struggle with pairing. Turn NFC on Go to Settings...
Page 180: Share Files And Links With Nearby Devices
Settings : Connected devices Share files and links with nearby devices Share content easily and securely. You can share things like photos or videos, contacts, documents, and links. Send them to another device near you without using an internet connection. You can share with Android 6+ devices and Chromebooks, and with selected Windows devices through an app.
Page 181 Settings : Connected devices Choose who can see you for sharing To adjust who can share with you: Open quick settings and tap Or, go to Settings > Connected devices > Connection preferences > Quick Share. Tap Who can share with you and choose who can see your phone for sharing: •...
Page 182: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Transfer files between phone and computer (USB) You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. Step 1: Connect phone to computer With the phone and computer turned on, connect the phone and computer with a USB cable.
Page 183 Settings : Connected devices • Notifications: Sound files for notifications • Alarms: Sound files for alarms Fix an issue If you’re having issues, try these troubleshooting steps.
Page 184: Change Usb Preferences
Settings : Connected devices Change USB preferences Available USB modes File transfer: Allow all types of files to transfer from your phone to another device. USB tethering: Share your phone’s mobile data connection with another device. MIDI: Connect electronic musical instruments.
Page 185 Settings : Connected devices With your phone connected to another device using your USB cable, go to Settings > Connected devices > USB. Turn Show popup to choose desired mode off...
Page 186: Cast Screen Or Media To Tv
Settings : Connected devices Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: • Use a TV with Chromecast built-in. • Or, plug a Chromecast into your TV’s HDMI port.
Page 187 Settings : Connected devices Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV. Fix an issue After each step, see if your issue is fixed.
Page 188: Print From Your Phone
Settings : Connected devices Print from your phone Set up printing To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
Page 189: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 190: Use Dark Theme
Settings : Display Use Dark theme Give your eyes and battery a break by changing to a dark background. When Dark theme is on: • The dark background applies to your settings and apps. • Colors don't change in media, such as videos. •...
Page 191: Change Text And Icon Size
Settings : Display Change text and icon size You can make the text or other items on your screen smaller or larger for your comfort and convenience. You can also make text appear bolder and increase contrast to see it better. Go to Settings >...
Page 192: Stop Automatic Rotation
Settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off. In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch in the corner. Allow screen to rotate To allow rotation for all apps, open quick settings and turn...
Page 193: Adjust Colors At Night
Settings : Display Adjust colors at night If you selected a color mode, it will resume outside of night hours. Automatically change screen to amber Your phone can automatically filter out blue light and adjust screen colors to warmer tones at night, making it easier to view and read in dim light.
Page 194: Choose Color Mode
Settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Tap Colors. Choose one: • To see the most accurate colors, tap Natural. •...
Page 195: Change Accent Color
Settings : Display Change accent color Select a color scheme for buttons, sliders, and messages. Go to Settings > Display > Color palette. Review colors: • Swipe color tiles to see more options. • To add a new color tile, touch , then touch a color on the bar >...
Page 196: Change Screen Timeout
Settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Page 197: Home & Lock Screen
Settings : Home & lock screen Change lock screen features Use these options to control what content and features appear on your lock screen. You can also control when your screen locks. Limit lock screen notifications Control which notifications appear You can turn off notifications for your lock screen, or choose between showing some or all content: Go to Settings >...
Page 198: Sound & Vibration
Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 199: Set Ringtones
Settings : Sound & vibration Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Do one of the following: • If your phone has one SIM card, tap Phone ringtone. • If your phone has dual SIMs, tap the SIM. Do one of the following: •...
Page 200 Settings : Sound & vibration Set notification sound for a specific app Touch & hold the app icon. > Notifications. Tap the category for enabled notifications, then tap Sound and select a unique ringtone, or set it to none. If you can't hear a notification If an app's notifications are silent but you want to hear them: Touch &...
Page 201: Change Vibration Settings
Settings : Sound & vibration Change vibration settings Turn all vibration on/off Turning vibration off is a good way to extend battery life when you need to. To control overall phone vibration (calls, notifications, keyboard interactions) with one on/off switch: Go to Settings >...
Page 202 Settings : Sound & vibration Under Notifications and alarms, turn Alarm vibration off This overrides the vibration setting for individual alarms. If you don't feel vibration and expect to Go to Settings > Sound & vibration. Tap Vibration & haptics and check that Use vibration & haptics is on Under Notifications and alarms, turn Alarm vibration on...
Page 203: Enhance Sound
Settings : Sound & vibration Enhance sound About Dolby Atmos Use preset equalizers to enhance your phone’s speaker sound, or apply sound profiles to your headphones or other connected device based on the type of media playing. Select sound profiles You can select a preset sound profile for your loudspeaker, headphones, or other connected device, and your phone will remember the next time you connect it.
Page 204: Silence Calls & Notifications
Settings : Sound & vibration Silence calls & notifications When you're busy, use Do Not Disturb to mute ringtones for incoming calls, stop vibration, and block notifications. Quickly turn Do Not Disturb on or off Turn it on Open quick settings and tap You'll see in the status bar when Do Not Disturb is on.
Page 205 Settings : Sound & vibration Adjust settings: • To use an existing schedule, tap its name, like Sleeping. • To create a new one, tap Add more. Tap Time, then enter a name and tap Add. Specify its days, start and end times, and level of silence. Stop automatic silencing If you don't want your phone to switch automatically into and out of Do Not Disturb: Open quick...
Page 206 Settings : Sound & vibration Allow alarms and other interruptions Alarms and media sounds are allowed by default, but you can turn them off. You can also allow touch sounds, reminders, and calendar events to send notifications. Go to Settings >...
Page 207: Stop Phone From Speaking
Settings : Sound & vibration Stop phone from speaking Silence replies to voice commands Some voice commands (like “What's up?” and “What is the current weather?”) cause Google Assistant to speak in response. To quickly silence a voice command response, tap Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader.
Page 208: Silence "Hello Moto" During Power Up
Settings : Sound & vibration Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound & vibration. Turn Power on sounds off You can't adjust the volume level for this sound.
Page 209: Turn Off Charging Sounds
Settings : Sound & vibration Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to Settings > Sound & vibration. Turn off Charging sounds and vibration.
Page 210: Turn Touch Sounds On/Off
Settings : Sound & vibration Turn touch sounds on/off Go to Settings > Sound & vibration. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sound. •...
Page 211: Hear Other Notification Sounds
Settings : Sound & vibration Hear other notification sounds You can assign a ringtone for notifications from specific apps. You can also control sounds that notify you of other events: Go to Settings > Sound & vibration. To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn Charging sounds and vibration on If you don't want any of these sounds, just turn them off...
Page 212: Notifications
Settings : Notifications Turn notifications on/off Turn off app notifications When you receive unwanted notifications from an app, touch & hold the notification, then tap Turn off notifications. To review all apps and adjust whether they can send notifications: Go to Settings >...
Page 213: Choose How Notifications Look And Open
Settings : Notifications Choose how notifications look and open Turn on snoozing If you want to be able to snooze your notifications, turn on snoozing: Go to Settings > Notifications. Turn Allow notification snoozing on...
Page 214: Control Notification Lights
Settings : Notifications Control notification lights You can set your phone to flash your camera light, your screen, or both when you receive a notification (including calls) or an alarm sounds. Go to Settings > Notifications > Flash notifications. To flash the camera light, turn Camera flash on You can't change the color of the camera light.
Page 215: Control Notification Sound
Settings : Notifications Control notification sound Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen tap Adjust the Notification volume slider. Change notification sound You can modify the notification sound for all apps, or assign a distinctive sound to notifications from a specific app, replacing the default.
Page 216 Settings : Notifications Change to Silent If you want an app's notifications to be less intrusive, you can categorize them: • Default: You'll hear a sound and feel vibration (if on), get a message on your lock screen, and can see the app's icon in your status bar.
Page 217: Manage Notification Privacy
Settings : Notifications Manage notification privacy Control which apps read your notifications Some apps need to access notifications from other apps to work properly. For example, a smart driving companion app needs to access notifications from other apps in order to read them aloud when you're driving.
Page 218 Settings : Notifications Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: Go to Settings >...
Page 219: Gestures
Settings : Gestures Change Navigation mode You can choose how to move between apps and screens: Go to Settings > Gestures. Tap Navigation mode. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen.
Page 220 Settings : Gestures Set options for 3-button navigation start a voice command with Google Assistant, press & hold . You can turn this gesture (press & hold for Google Assistant on or off any time. Go to Settings > Gestures > Navigation mode. Next to 3-button navigation, tap Turn Hold Home for Assistant on or off...
Page 221: Adjust Screenshot Settings
Settings : Gestures Adjust screenshot settings You can adjust settings for capturing screenshots at any time. Go to Settings > Gestures. Or, open the Moto app and tap > Gestures. Do any of the following: • Turn Three finger screenshot on or off •...
Page 222: Customize Power Button Gesture
Settings : Gestures Customize Power button gesture You can customize the Power button, controlling what happens when you press it twice and when you press & hold it. Choose what happens when you press Power twice Go to Settings > Gestures. Touch Double press power key.
Page 223: Turn Flashlight On And Off
Settings : Gestures Turn flashlight on and off To turn your flashlight on or off: • Open quick settings and tap • Or, make a chopping motion. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings...
Page 224: Battery
Settings : Battery Charge phone How to charge Your phone doesn't support wireless charging. Use a USB charger or connect it to a power source with a USB cable. Connect to charger Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.
Page 225: Manage How Apps Use Battery
Settings : Battery Manage how apps use battery If one or a few of your apps aren’t working correctly, you can adjust battery settings to see if that resolves the app issues. Otherwise, these settings extend battery life and should be kept on Change app optimization settings When you’re not using your phone, it reduces apps' background processes so that it stays in a low-power state and extends battery life.
Page 226 Settings : Battery Tap Power intensive apps. Your phone scans for any power-intensive apps and lists them. Apps appear in this list if they frequently: • Wake the screen • Use GPS • Keep the phone unlocked and out of sleep mode for a long time If you see any apps listed as power-intensive: •...
Page 227: Extend Battery Life
Settings : Battery Extend battery life Choose settings that use less battery To get the most life from your battery: • Connections: Turn off Bluetooth when you're not using them. • Wi‑Fi: Turn on Wi‑Fi when the phone is in a location with Wi‑Fi coverage. •...
Page 228: Use Battery Saver Mode
Settings : Battery Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery until the next charge. To save power, your phone will: • Turn on Dark theme (You can turn it off, but that uses more battery.) •...
Page 229: Show Battery Percentage In Status Bar
Settings : Battery Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings > Battery. Turn Battery percentage on...
Page 230: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 231: Manage Phone Storage
Settings : Storage Manage phone storage Free up space by scanning To scan your phone for old and unused items to remove, like downloads and unused apps: Open the Files app. > Clean. You’ll see suggestions for categories of items to check and free up space. Tap the suggestions and follow onscreen instructions to uninstall, move, or delete items.
Page 232: Manage Sd Card
Settings : Storage Manage SD card Move photos, videos, music to SD card To free up internal storage on your phone: Be sure you've inserted and set up your SD card. Open the Files app and tap > Clean. Or, go to Settings >...
Page 233: Find Downloaded Files
Settings : Storage Find downloaded files You can download files and store them on your phone, including: • Photos, videos, and documents you save from emails or texts • Books, movies, or other content that you buy from Play Store and save for offline viewing •...
Page 234: Recover Recently Deleted Files
Settings : Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...
Page 235: Upload Music To Cloud
Settings : Storage Upload music to cloud You can store songs from your library in the cloud, for free, with Google YT Music (not available in all countries). Then you can instantly listen to your tunes wherever you are. You can upload music from your: •...
Page 236: Scan Documents And Make Copies
Settings : Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...
Page 237: Location
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 238 Settings : Location Tap a service to open its settings: • Earthquake alerts: Sends you an alert about nearby earthquakes of magnitude 4.5 or more. (Not available in all countries.) • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number.
Page 239 Settings : Location Let your phone scan for nearby Wi-Fi networks or Bluetooth devices: Go to Settings > Location. Touch Location services. Turn Wi‑Fi scanning and Bluetooth scanning on...
Page 240: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Color correction is an experimental feature and might not work correctly everywhere on your phone. Turn it on Go to Settings > Accessibility > Color and motion. Tap Color correction and turn Use color correction on To replace all screen colors with gray tones, choose Grayscale.
Page 241 Settings : Accessibility Turn it on Go to Settings > Accessibility > Color and motion. Tap Color inversion. Turn Use color inversion on is added to your quick settings so you can easily turn it off/on. Add a shortcut To use an accessibility shortcut as an alternate to the quick setting:...
Page 242 Settings : Accessibility Use it Open quick settings and tap to turn it on/off. Touch & hold to adjust intensity and other settings. Or, if you set up accessibility shortcuts, tap or press & hold both Volume buttons. Bold all text To change all text on the screen to bold for easier reading: Go to Settings...
Page 243 Settings : Accessibility Tap the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To change how magnification works, tap the screen to see , then: •...
Page 244 Settings : Accessibility • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. • Open a message, file, or book. Your phone reads the text out loud. To change readout volume: •...
Page 245: Hearing Assistance
Settings : Accessibility Hearing assistance Turn on video captions Go to Settings > Accessibility. Tap Caption preferences and turn Show captions on Specify options (language, text size, and style) for closed captioning. Use hearing aids To improve compatibility with hearing aids and reduce sound feedback: Tap >...
Page 246 Settings : Accessibility Make a call with RTT Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field. The text that you enter is visible to the other person as you type. During a call, you can tap to mute the call, turn on the speaker, return to the keypad, or add a call.
Page 247: Dexterity Assistance
Settings : Accessibility Dexterity assistance Change timing controls If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the time before they disappear: Go to Settings > Accessibility. Tap Timing controls. Adjust settings: •...
Page 248 Settings : Accessibility Press the assigned switch or key to scan and highlight items on the screen or to select highlighted items.
Page 249: Use Accessibility Shortcuts
Settings : Accessibility Use accessibility shortcuts About accessibility shortcuts Shortcut: Essential controls for your phone accessibility menu gives quick access to essential features on your phone. Shortcut: Accessibility features Easily turn accessibility features on/off from any screen. For each feature you're using, you can: •...
Page 250 Settings : Accessibility Choose an option from the menu. If you're using 3-button navigation: At the bottom of the screen, tap Choose an option from the menu. Manage accessibility buttons For each accessibility feature you're using, you can add a button to the screen to quickly turn the feature on/off.
Page 251 Settings : Accessibility Use the shortcut Press & hold the Volume Up and Down buttons at the same time for three seconds. If you assigned multiple accessibility features, you'll see a list. Tap a feature to it turn on/off.
Page 252: Apps
Settings : Apps Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 253: Adjust Special App Access
Settings : Apps Adjust special app access In Settings > Apps > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details). •...
Page 254: Passwords & Accounts
Settings : Passwords & accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 255 Settings : Passwords & accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & privacy > More security & privacy > Device admin apps and turn off the app for the account, then try to remove it again.
Page 256: Change Name & Info In Your Google Account
Settings : Passwords & accounts Change name & info in your Google account You can update, add, and remove basic info for your Google account: Go to Settings > Google > Manage your Google Account. Touch Personal info. Update information as needed. Add or change your profile picture, edit your name and birthday. Learn more.
Page 257: Sync Apps With Your Google Account
Settings : Passwords & accounts Sync apps with your Google account When your phone syncs, your Google apps refresh their data, and you get notifications about updates. See which apps auto-sync By default, apps made by Google sync automatically. You can turn auto-sync off and back on for individual apps.
Page 258 Settings : Passwords & accounts Tip: Turning off auto-sync can help save battery life. To resume auto-sync after your battery recharges, turn it back on again. Sync manually Go to Settings > Passwords & accounts. Tap the account name. Tap Account sync > > Sync now. Fix an issue Select an issue to see troubleshooting steps: •...
Page 259: Control What Info Google Collects
Settings : Passwords & accounts Control what info Google collects Google collects information from you to provide personalized services and tailored content, as outlined in Google Privacy Policy. You can review, delete, and control the information Google collects about you. Learn more from Google about: •...
Page 260: Security & Privacy
Settings : Security & privacy About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Set up a pattern, PIN, or password to unlock your phone. • Set up facial recognition if you want to unlock with your face.
Page 261: Protect Against Harmful Apps
Settings : Security & privacy Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 262: Make Sure Your Phone Can Be Found
Settings : Security & privacy Make sure your phone can be found Make sure your phone can be found. Find My Device allows you to remotely locate, lock, and erase your phone. If you ever need to find your phone, your phone will need to: •...
Page 263: Lock And Unlock Phone
Settings : Security & privacy : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 264 Settings : Security & privacy : Lock and unlock phone Tap Device unlock. Tap Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe.
Page 265: Quickly Tighten Lock Screen Security
Settings : Security & privacy : Lock and unlock phone Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.
Page 266: Set Advanced Lock Options
Settings : Security & privacy : Lock and unlock phone Set advanced lock options Use these options to control when your phone locks and whether your code is visible when you unlock. You can also control what content is included on your lock screen.
Page 267: Stay Unlocked When Connected With A Trusted Device
Settings : Security & privacy : Lock and unlock phone Stay unlocked when connected with a trusted device Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.
Page 268: Unlock With Your Face
Settings : Security & privacy : Lock and unlock phone Unlock with your face Set up face matching Make sure you have set a screen lock on the phone. Go to Settings > Security & privacy > Device unlock > Face Unlock. Unlock your phone.
Page 269 Settings : Security & privacy : Lock and unlock phone Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings > Security & privacy > Device unlock > Face Unlock. Unlock your phone, then tap Redo face scan. Be sure you are in a well lit environment.
Page 270: Unlock At Trusted Places
Settings : Security & privacy : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Extend Unlock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...
Page 271: Keep Phone Unlocked While It's On You
Settings : Security & privacy : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
Page 272: More Security & Privacy
Settings : Security & privacy : More security & privacy Pin an app screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
Page 273: Lock Sim Card
Settings : Security & privacy : More security & privacy Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Page 274: Safety & Emergency
Settings : Safety & emergency Prepare for emergencies Set up emergency SOS In an emergency, you can press the Power button quickly five times or more to start a blaring sound and automatically call emergency responders. If you sign in to your Google account, you can set your phone to send SOS text messages with your current location to emergency contacts and to record emergency video.
Page 275 Settings : Safety & emergency View your emergency information Anyone who needs to view your information should: From the lock screen: • Swipe up and tap Emergency call below the keypad. • Or, press & hold the Power button, then tap Emergency. Tap View emergency info.
Page 276 Settings : Safety & emergency Touch Safety & emergency > Wireless emergency alerts. Adjust settings as needed.
Page 277: System
Settings : System Use multiple languages Change display language You selected the language for your phone during set up. To change it: Go to Settings > System > Languages. Tap System Languages. Touch & hold the language you want and drag it to the first position in the list. If you don’t see the language you want, tap to add it, then drag it to the first position.
Page 278: Keyboard
Settings : System : Keyboard Customize the keyboard To customize Gboard, just tap in top row of the keyboard. Or, go to Settings > System > Keyboard > On-screen keyboard > Gboard. Add language to keyboard If you want a keyboard for a language that isn't a display language: On the top row of the keyboard, tap Tap Languages.
Page 279 Settings : System : Keyboard To adjust keyboard sounds or vibration: On the top row of the keyboard, tap Tap Preferences. To adjust vibration: • Turn Haptic feedback on keypress off or on. • If on, tap Vibration strength on keypress and move the slider. To adjust sounds: •...
Page 280: Change Keyboard Apps
Settings : System : Keyboard Change keyboard apps Your phone comes with Gboard and Voice typing, which you can customize. You can also install different onscreen keyboard and voice typing apps from Play Store, then select the one you want to use in Settings.
Page 281: Open Apps Faster, Multitask Better
Settings : System Open apps faster, multitask better To improve performance, your phone can temporarily turn storage into virtual RAM (temporary memory where your phone puts data it needs to retrieve quickly) when you need extra speed. The result? You can open apps faster and keep more open at the same time for smoother multitasking.
Page 282: Back Up Phone
Settings : System Back up phone Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) •...
Page 283: About Phone
Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 284: Find Legal And Product Information
Settings : About phone Find legal and product information To view the electronic regulatory label for your phone, go to Settings > About phone > Legal & regulatory > Regulatory labels. For safety, environmental, warranty, and other legal information, go to Settings >...
Page 285: Fix Issues
Fix issues : Hardware issues Phone is slow or unstable If a certain app is slow, try these app-specific troubleshooting steps. If your phone is slow when viewing online content, it could be an issue with your connection. If you're on Wi-Fi, use a different Wi-Fi network, switch to mobile data, or contact your Internet Service Provider.
Page 286: Phone Feels Warm Or Hot
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 287: Phone Won't Turn On
Fix issues : Hardware issues Phone won't turn on If your phone isn't starting, has a black or blank screen, or turns on but immediately turns off, try these steps to fix the issue. Press & hold the Power button for 5-7 seconds, or up to 30 seconds. This restarts (reboots) your phone.
Page 288: Phone Restarts Or Crashes
Fix issues : Hardware issues Phone restarts or crashes If your phone randomly reboots, restarts, or shuts down without restarting, try the following. Restart your phone: Hold down the Power button for about 30 seconds. If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while connected to the charger, restart again by holding down the Power button for 30 seconds.
Page 289: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Screen is frozen or won't respond Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the Phone app. If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following: Restart your phone.
Page 290: Screen Displays Wrong Colors
Fix issues : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Customize > Screen options at bedtime and turn Grayscale off Everything is negative, reversed colors Go to Settings >...
Page 291: Sd Card Issues
Fix issues : Hardware issues SD card issues Phone doesn't recognize new SD card If your phone isn’t recognizing a new card that you inserted, try these steps. After each step, check to see if the issue is fixed. Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove...
Page 292 Fix issues : Hardware issues Check that the card is mounted: Go to Settings > Storage. Touch and select your SD card. Touch > Mount. Turn your phone off and then on again. Use another device to check if the card is readable: Insert card into another device.
Page 293: Call And Sim Issues
Fix issues : Call and SIM issues Troubleshoot issues with calls Select the statement that best describes your issue: • Can't make calls • Can't answer calls • Phone doesn’t ring • People can’t hear me • Can't hear calls •...
Page 294: Can't Make Calls
Fix issues : Call and SIM issues Can't make calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 295 Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 296: Can't Answer Or Phone Doesn't Ring
Fix issues : Call and SIM issues Can't answer or phone doesn't ring After each troubleshooting step, check to see if your issue is fixed. Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar.
Page 297 Fix issues : Call and SIM issues Look for in your status bar. If you see it, then your phone is sending calls to voicemail so you’re not interrupted. To have your phone ring for incoming calls, open quick settings and touch turn off Do Not Disturb.
Page 298: Issues During Calls
Fix issues : Call and SIM issues Issues during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
Page 299 Fix issues : Call and SIM issues Turn your phone off and then on again. Press & hold the Power button, then tap Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.
Page 300: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 301: Battery Drains Too Fast
Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.
Page 302: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 303 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 304 Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 305: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Wi-Fi issues After each troubleshooting step, check to see if the issue is fixed. Can't connect to a network When you enter the password to connect: • Get the password from the Wi-Fi router and make sure you enter it correctly on your phone. •...
Page 306 Fix issues : Bluetooth, Wi-Fi, USB issues Disconnect and then reconnect: Turn off the connection from your device. Turn off the phone's hotspot. Restart your device. Wait for 1 minute, then turn on and enable the hotspot on your phone. Reconnect the device.
Page 307: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues Can't transfer files or connect to computer If you're having problems using a USB connection to connect your phone to your computer, try these troubleshooting steps. Check your computer Windows computer Check your computer’s settings to make sure that Windows automatically detects new hardware. Restart your computer.
Page 308: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 309: Can't Sign In To Google
Fix issues : Account and sign-in issues Can't sign in to Google If you’ve forgotten the Gmail address and password for your Google account: Visit Google’s website to reset the password. On a computer, log in to Gmail and confirm that the new password works. Wait 24 hours after changing your password before resetting your device.
Page 310: Account Sync Issues
Fix issues : Account and sign-in issues Account sync issues If your account is having problems syncing, you may see a message or an icon. In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep having sync issues, try the solutions below.
Page 311 Fix issues : Account and sign-in issues Clear cache and data for the Contacts app. If you've saved any contacts since you last synced, back them up. Open the Contacts app, then touch > . Then export to a VCF file and email the file to yourself. Clear the cache and data for the Contacts app.
Page 312: App Issues
Fix issues : App issues App or widget issues App or widget missing from home screen If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut. If an app disappeared from your list of all apps, you need to reinstall App crashes, won’t open, or isn’t working...
Page 313 Fix issues : App issues After Chrome has updated, touch Update all. Apps will now update normally. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...
Page 314: Camera Issues
Fix issues : App issues Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo. If new photos still look blurry: • Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality. •...
Page 315 Fix issues : App issues Error: Camera Busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera. After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
Page 316: Messaging Issues
Fix issues : App issues Messaging issues If you’re having issues sending or receiving messages, try the following: Check for updates to your messaging app. Check if a software update is available for your phone. Turn your phone off and then on again. If the issue persists, follow the steps below for specific issues.
Page 317 Fix issues : App issues Messages app stopped Check that you have not disabled permissions for the Messages app. If any permissions are turned off, turn them on and try using the app again. Force stop the app. This completely shuts down the app, including any background services that may be causing your issue.
Page 318: Gmail Issues
Fix issues : App issues Gmail issues For help with Gmail, read Google's troubleshooting information.
Page 319: Play Store Issues
Fix issues : App issues Play Store issues For help with Play Store, read Google's troubleshooting information.
Page 320: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 321: Reset Connections, Settings, Or Apps
Fix issues : Maintenance procedures Reset connections, settings, or apps Try these resets if you’re having issues with specific features on your phone. If the reset doesn’t resolve issues, you can take the larger step of resetting your phone. Reset Wi-Fi, cellular data, and Bluetooth Use this reset if: •...
Page 322 Fix issues : Maintenance procedures If you still experience the following issues, then reset all apps: • App crashes frequently or won't open • App doesn't behave as expected • App uses too much battery or data • App sends error messages or notifications •...
Page 323: Reset Phone
Fix issues : Maintenance procedures Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: • Google account • Media (music, photos, videos) •...
Page 324 Fix issues : Maintenance procedures Reset phone if you can't open Settings If you can’t open Settings, do an external reset. Charge your battery 30% or more. Turn off the phone and disconnect it from the charger. Press & hold the Volume Down button and the Power button at the same time until the phone turns on. Press the Volume buttons until you see Recovery mode, then press the Power button to select it.
Page 325: Get More Help
Fix issues : Maintenance procedures Get more help Issue Where to get help Billing or cellular network issues Contact your carrier. Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.
Page 326: Send Feedback To Motorola
To send feedback frequently, including a screenshot of the previous screen, open quick settings and touch Share feedback. (You can add this to quick settings.) To send feedback about a Motorola app, in the app, touch or or > Feedback.

Motorola moto e14 User Manual

Set up Phone

Learn the Basics

New to Android

Get Around on Your Phone

Discover Useful Tools

Work with Text

Personalize Your Phone

Home Screen

Lock Screen

Use Apps

Get, Delete, Manage Apps

Search and Browse

Text Messaging

Email

Calendar App

Clock App

Contacts, Calls, Voicemail Contacts

Contacts

Phone Calls

Voicemail

Photos and Videos

Find, Share, Upload

Music

Settings Network and Internet

Connected Devices

Display

Home & Lock Screen

Sound & Vibration

Notifications

Gestures

Battery

Storage

Location

Accessibility

Apps

Passwords & Accounts

Security & Privacy

Safety & Emergency

System

About Phone

Fix Issues

Hardware Issues

Call and SIM Issues

Battery Issues

Bluetooth, Wi-Fi, USB Issues

Account and Sign-In Issues

App Issues

Maintenance Procedures

Quick Links

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Summary of Contents for Motorola moto e14