Related Manuals for Samsung WF520
Summary of Contents for Samsung WF520
- Page 1 SAMSUNG WASHER WITH UPDATES Brought to you by: Presented by: Rick Kuemin, MSA Training Director www.msaworld.com...
- Page 2 Washers and Dryers for cleaner living WF210 WF520 WF410 WF330 WF220 WF350 1 Version 2 Versions 2 Versions 2 Versions 1 Version 2 Versions 2010 Models Above WF419 WF328 WF219 WF218 WF209 WF409 WF448 2 Versions 5 Versions 4 Versions 3 Versions 2 Versions 2 Versions 2 Versions Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 3 Critical Parts Look-up Information Always look for a “Version Number” on all products, if you are looking up parts, ask tech to verify “Version”. Always get the Serial Number on all products. There are “Running Changes” that have “Bulletins” referring to part number changes at a production Serial Number.
- Page 4 SERVICE BULLETIN WF209ANW/XAA, WF218ANB/XAA , WF218ANW/XAA WF219ANB/XAA , WF219ANW/XAA SYMPTOM: When the cold water temperature is low, especially in winter months, the washer has a more difficult time balancing, creating excessive vibration. The washer may extend the spin time or finish the last spin with clothes remaining wet. REPAIR: First verify the current version of software in the unit.
- Page 5 SERVICE BULLETIN WF209ANW/XAA, WF218ANB/XAA , WF218ANW/XAA WF219ANB/XAA , WF219ANW/XAA Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 6 “We’ve had nothing but trouble with this model.” “I see this problem all the time.” “Why did you buy this Brand Samsung product? Brand Z is much better.” “You should have purchased a simpler machine. ...
- Page 7 Production Year R : 2001 T : 2002 W : 2003 Laundry Serial Number X : 2004 Y : 2005 A : 2006 Jan L : From 02/2006 P : 2007 Q : 2008 S : 2009 Z : 2010 B:2011 C:2012 D:2013...
- Page 8 Samsung HA Warranty ALL Warranties are subject to change, always verify. 1 Year Parts & Labor Base Warranty, Labor may not apply over 1 year Some items may have longer Warranties, Check Owners Manual or • 800-SAMSUNG Refrigerator Sealed System Five Years Parts & Labor ...
- Page 9 Fast Track Troubleshooting Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 10 Fast Track Manual Example page I hope in the future to change it to Multiple Versions, the number may be wrong here Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 11 Look for Version # anytime parts or service information Refurbished Product are needed for will not have the Version Numbers a product. WF328*** Version 02 has front pump Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 12 Samsung Laundry WF520 5.0 cu. NEW: ft. VRT PLUS™ PowerFoam™ Steam Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 13 POWER FOAM FUNCTION (WF520) The Power Foam Technology generates foam, or suds which allows the detergent to evenly penetrate the fabrics faster. The basic technology is the detergent is dissolved with air and water before the normal wash cycle starts.
- Page 14 Air is being drawn in The air passes through this hose to the from this nozzle. bottom of the outer drum. At this point the air mixes with the detergent and water that is in the outer tub. Air is drawn in from the inner tub and re- circulated down into the bottom of the outer tub.
- Page 15 Changed Part List WF520 Hose Drawer Tub Basic (Purple) Grace • Water Supply : Front • Water Supply : Side (Tub Front) Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 16 Changed Part List WF520 ASSY-Spin Drum Basic (Purple) Grace 품 명 비고 Ass'y-F/Shaft (Ring-OG 적용) Same Ass'y-Balance ( 후면) Drum-Back Drum-Wrapper Capacity Drum-Lifter Drum-Front Same Ass'y-Balance (전면) Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 17 Window/Diaphragm Cleaning WF330 WF210 WF350 WF220 Original Design Updated Design WF410 Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 18 Temperatures Location Considerations Do not install your washer in areas where water may freeze, since your washer will always maintain some water in its water valve, pump, and hose areas. This can cause damage the belts, the pump, hoses and other components. Operating temperature should be above 60°F on all Models.
- Page 19 Extended Cycle Time Sometimes No Spin What causes extended time Spin/Wash issue? Out of Balance – 45 min. or more, at Spin Cycle Over Sudsing - 1 hour or more, at Spin Cycle Poor Drain - up to 15 minutes for each drain cycle ...
- Page 20 3E fault – all models Wet/Damp clothes, stopping in spin or heavy wash load, noise from motor. The wire can be locked back in the connector Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 21 bE Error Code WF210, WF220 “be” Error Code This error code indicates a “Motor drive, or Hall sensor error”. WF210 and WF220 “bE” error code units. All of these issues, to date, were corrected by replacing the Main PCB. Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 22 2E Faults Failed Electrolytic Capacitor) Examine PCB for burned or leaking components. Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 23 WF520 Leak under washer Don’t over tighten Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 24 FAILED DAMPER SHOCK 2 Stage Damper Shock 1 Stage Damper Shock DC66-00470B DAMPER-SHOCK; TUB- DC66-00470A DAMPER-SHOCK; TUB- BACK ONLY 1 Stage Single VRT FRONT & BACK 2 Stage Double VRT The symptoms that could occur from a failed Damper shock. •...
- Page 25 GOOD FAILED There are no visual indication between a failed, or good damper shock. You need to physically grab the shock and move it to determine if it’s failed or not. Grab the damper shock and move it back and forth. A good shock will have very little wobble, or play in it.
- Page 26 GOOD FAILED The wobble is caused because the foam, which has the lubricant, has become dislodged. Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 27 Single VRT WF330, 350, 407, 409, 410, DC66-00470B DAMPER-SHOCK; TUB-BACK 1 stage Single VRT What if we have trouble with excess vibration on certain floors with these models? VRT Models with weight on the back, are Single VRT Questions or comments? Please e-mail richard.kuemin@marcone.com DC66-00470A DAMPER-SHOCK;...
- Page 28 WF520 VRT + Dual MEMs Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 29 Out of Balance When the unbalance time exceeds 15 minutes during the spin cycle, it executes the untying operation to balance the load. It will tumble at 50 RPM and add water and pump out twice, then generate an error (dc) the third time. This will last about 30 minutes.
- Page 30 Vibration/Balance Issues Use on slippery floors for stability. There is one in each package, so order 4 of them New models have Plastic on the front and rubber on the back, and should not slip. When installing a washer When installing a washer and dryer on and dryer on the first, or the first, or second floor this is not second floor this is...
- Page 31 PEDESTAL INSTALLATION Plastic Leg Leg doesn’t Turn Leg ¼ Leg will now on the Front lock in clamp turn CW Lock The washers now come from the factory with two different type leveling legs. The washer is usually shipped from the factory with the plastic type leveling legs on the front and the rubber type mounted on the rear.
- Page 32 PEDESTAL INSTALLATION When the plastic leveling legs are mounted on the rear, the leg does not sit as deep in the clamp as when mounted in the front. This is causing the bottom of the clamp to hit the top of the leg and prevents the clamp from closing.
- Page 33 Washer foot damage This will cause the washer to “walk” during spin cycles and may cause a no spin condition. Washer sliding/walking on Floor Model sale. Washer slid consumer’s concrete floor across warehouse concrete floor over time. Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 34 Washer Vibration Testing RESULTS TEST Description Image Tighten the lock-nut up against the base frame. Put a couple of articles of clothing inside and place paper strips under each leg. And then, put the unit into Spin Mode as follows. 1.
- Page 35 Over Sudsing ALWAYS USE HE Detergents When using the “recommended” amount of detergent in soft water with “clean” clothes, it is possible to get Oversudsing. Unless clothing is “dirty”, in soft water use ½ or less of the recommended detergent. Bedding/Towels retain detergent most ...
- Page 36 Over Sudsing, Drawer Leak Consumers wash “clean” clothes in soft water, no “soil” for the detergent to hold in suspension, creating over sudsing. Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 37 Over Sudsing, Drawer Leak...
- Page 38 Over Sudsing, Drawer Leak Small puddle under the drawer usually means over sudsing...
- Page 39 LEAKAGE FROM THE FRONT DOOR Even when using the recommended “HE” detergent, if too much detergent is used suds will be created.
- Page 40 LEAKAGE FROM THE FRONT DOOR Suds have gathered between the door and the front panel. Hair or threads will also cause “wicking”, clean the boot area.
- Page 41 LEAKAGE FROM THE FRONT DOOR Once the suds start to dissipate it will leak from the front door area. A small puddle under the door usually means over sudsing or water being “wicked” out.
- Page 42 Over Sudsing Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 43 Washer Troubleshooting RESULTS TEST What’s done when tech arrives at home? Talk to the Consumer, don’t trust the work order The Diagnostic Mode is the most valuable troubleshooting tool you have for troubleshooting a Washer. When you are at the product this MUST be the first test you should do.
- Page 44 Samsung 'Washer' Diagnostic Code Quick Guide Code Description Corrective Action Display RESULTS Check for Foreign material in pump or hoses. Verify The water level fails to drop below the Reset Water the wiring harness is connected properly. Check the Level within 15 minutes.
- Page 45 Test Mode & Error Check RESULTS TEST Service Mode Definition of Service Mode: - Service Mode enables service technicians to verify the operation of the washing machine and do troubleshooting. - Service Mode can be entered during all washing cycle without interrupting the cycle except some of test modes. - Various tests can be done with Service Mode.
- Page 46 Error Check RESULTS TEST Diagnostic Code Check Mode Silver Service Mode Care Definition of Diagnostic Code Check Mode: - Diagnostic Code Check Mode is to bring up the stored diagnostic codes (reference codes for service technicians). How to Enter: - To enter the Diagnostic Code Check Mode with code “d” flashing, press the Silver Care (Rinse Water +) during Service Mode.
- Page 47 Test Mode RESULTS TEST Quick Spin Test Mode Note: Stay with the washer during this test (out of balance detection may be bypassed and door may not lock). Service Mode Delay Start + Silver Care Delay Start + Silver Care 3 Sec While it is not in While a cycle is not running...
- Page 48 Test Mode RESULTS TEST Cycle Count Check Mode Service Mode Definition of Cycle Count Check Mode: - Cycle Count Check Mode is to tally up the number of washings. How to Enter: - To enter the Cycle Count Check Mode, press the Signal Key during Service Mode. Cycle Count Check Mode: 1.
- Page 49 Test Mode RESULTS TEST S/W Version Check Mode Service Mode Definition of S/W Version Check Mode: - S/W Version Check Mode is to bring up S/W Version information. How to Enter: - To enter the S/W Version Check Mode, press the Soil Level Key during Service Mode. (same for all Frontier models.) S/W Version Check Mode: 1.
- Page 50 Test Mode RESULTS TEST Board Input Test Mode Service Mode Definition of Board Input Test Mode: - Board Input Test Mode is to displays a specified input after a key press. How to Enter: NOTE: #7 can be done - To enter the Board Input Test Mode, press the Extra Wash key during Service Mode. during fill, to verify (same for all Frontier2 models.) frequency change...
- Page 51 RESULT Samsung Washer Test Modes Special Test Mode (SERVICE MODE) TEST Power ON press SIGNAL and EXTRA RINSE for 3 seconds NOTE: Not all Board Input tests on all models Quick Spin Test = Delay Start & Spin - WF203, 206, 218, 209 Service Mode subject to change without notice.
- Page 52 Samsung Washer Test Modes RESULTS TEST Subject to change without notice Due to the many variations in the Quick Test Mode it is important to use the Fast Track Manuals Sometimes access to the Quick Test Mode may change during production.
- Page 53 Test Mode RESULTS TEST Quick Test Mode Definition of Quick Test Mode: - Check operation of all LED’s (Verify faulty LED). - Check model and software version. - Check different operating modes (e.g. water valve, motor, door, drain pump, etc.). How to Enter: - Plug in and turn on the unit.
- Page 54 RESULT Using wrong Keys for Quick Test Mode TEST If you select the wrong test mode This mistake will happen when keys, in this case Spin + Soil Level + trying to activate the Quick Test Power, the test mode will not be Mode.
- Page 55 Test Mode RESULTS TEST Quick Test Mode Quick Test Mode: 1. All LED’s light up and it sends out Beep Sound when it enters into the Quick Test Mode. 2. Displays software version for a sec. and Clear EEprom. (Ex. If S/W Version is 23, LCD will display F223) 3.
- Page 56 Water Flow Chart RESULTS TEST Path #2 Path #1 Path #5 MAIN(H) PRE WASH BLEACH MAIN(C) STEAM Path #4 Path #3 It is normal for some water to remain in Detergent Drawer after it completes washing. Bleach is usually flushed out into the tub at the beginning of the washing.
- Page 57 Test Mode RESULTS TEST Quick Test Mode Quick Test Mode Water Valve Test: Press Temp Key 1. To enter the Water Valve Test, press the Temp Key while model information is being displayed during the Quick Pre Water Valve On Test Mode.
- Page 58 Test Mode RESULTS TEST Quick Test Mode Heater Test: Quick Test Mode 1. To enter the Heater Test, press the Signal Key while model information is being displayed during the Quick Test Mode. Press Signal Key 2. Each time the Spin Key is pressed, it will cycle through the operations on the left flow chart.
- Page 59 Test Mode RESULTS TEST Quick Test Mode Door Lock/Unlock Test: Quick Test Mode 1. To check the Door Lock/Unlock operation, press the Spin Key while model information is being displayed during the Quick Test Mode. Press Spin Key 2. Each time the Spin Key is pressed, it will cycle through the Door Lock/Unlock operations on the left flow chart.
- Page 60 Test Mode RESULTS TEST Quick Test Mode Drain Pump Test: 1. To check the Drain Pump operation, press the Quick Test Mode Soil Level Key while model information is being displayed during the Quick Test Mode. Press Soil Level Key 2.
- Page 61 EEPROM Clear Check RESULTS TEST This should be done when a new Main PCB is installed Power off, Press Delay Start, Signal and Power Key at the same time. Good = Good Fail = FAiL All memory will be cleared, including Fault Codes ...
- Page 62 Troubleshooting Tips Liquid detergent seeping from main wash cup into the prewash cycle Leak at Detergent Drawer Pump Noise Intermittent stopping in cycle Siphoning faults Fabric Softener Dispensing Steam Operation Oil/Grease stain on clothing ...
- Page 63 Liquid detergent seeping from main wash cup into prewash after filling cup is normal and is necessary by design to prevent water standing in cup when cycle is complete. This will not effect normal operation and some of the detergent will enter during prewash, selections without prewash will see no difference.
- Page 64 Part Change GUIDE-LIQUID: DC61-02472A Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 65 Detergent Drawer Leaks The hose from the detergent draw housing may be clogged with various items. Bleach or detergent caps may act like butterfly valves and cause intermittent leaking from the drawer Leaks from the detergent draw due to the inlet and hose to the inner tub being clogged with power detergent due using...
- Page 66 Intermittent Stopping in Cycle Hot Water Valve May Be Used On “Cold” Fills Bad hot water valve, faucet off, plugged filter screen could cause a “nF” fault intermittently. Temperature Control ℃ ℉ (Cycle) Extra Hot Sanitize Others Normal Wash Warm Cold Warm Rinse...
- Page 67 Intermittent Stopping in Cycle The unit sometimes will pause during Sanitize, or Pure Cycle, wash modes and appear not to be functional. The Sanitize and Pure Cycle wash cycles have target temperatures to assure washer performance. If the water temperature doesn't meet the target temperature ...
- Page 68 Water Errors Error on Screen Code Cause WATER LEAKAGE PROBLEM Water level drops Check for leak below heater level, Check for siphoning over 5 times during at drain wash SUDSING? LOW WATER PRESSURE Not reaching “fill” Check water supply condition within 15 and fill valves.
- Page 69 WF448 Steamer Operation Possible Hard Water Steamer Structure and Control Issues Water Valve Inlet Hose Bypass Steamer Heater Nozzle #1 Outlet Hose Nozzle #2 : 90~100 ℃ (Nozzle) [Ass'y-Steamer] [Steam] [Water Valve] • Heater : 1350W • Temperature • Pressure : 0.5 ~ 10 kgf/㎠ •...
- Page 70 STAINED CLOTHES This could happen on a new product. Consumer was getting stains on white clothes. They said the stains resembled oil stains. Found petroleum jell like substance in the debris filter. This substance is similar to the lubricant that is on the diaphragm.
- Page 71 WF448 Connector Checks - Use Only Fast Tracks by model number Water Temperature Thermistor Check Test 1 Test 2 Connector CN 7 Pin 4 (Yellow) and CN7 Pin 5 Operating voltage at Room Operating Resistance at temperature Room Temperature. USE SERVICE MODE, (Orange Disconnect CN7(Power off) MUCH FASTER...
- Page 72 WF448 Connector Checks Use Only Fast Tracks by model number Mini Manual with Washer has errors, Service and Training Manuals have errors Door Lock Check Test 1 Test 2 Connector CN2 Pin 3 (Gray) and CN3 Pin 1 When Door is Locked or Unlocked With Power Off, the resistance (Black) there is a pulse of 120VAC for a few...
- Page 73 MANUALLY RELEASING THE DOOR LOCK (WF210 – WF220) In some cases the door lock will be activated and can not be deactivate. Even if the machine is shut down, or unplugged, the door will still remain locked. In this situation the door lock can be released manually.
- Page 74 Step #1 Remove the two screws from the rear of the top panel and remove the panel. Remove the four Step #2 screws from the control. You then can either disconnect the control panel, or carefully place it on top of the unit. Remove the Step #3 four screws...
- Page 75 Once the four screws Step #4 have been removed from the front panel, PUSH TAB DOWN place a screw driver on the small metal tabs on each side and push down. As you push PULL FORWARD down, pull the panel forward to release it from the tabs.
- Page 76 Step #6 BEFORE AFTER After removing the plastic cover push down on the white knob. This should release the door lock and you will be able Questions or comments? Please e-mail richard.kuemin@marcone.com to open the door. It is very important to replace the cover.
- Page 77 Models WF210/220 ALL other WF Models With both types of door locks, you have to manually release them gently. If you apply too much force, the manual release mechanism will break. Once this mechanism breaks, the door lock may or may not work on the WF210/220 but will still work on other models.
- Page 78 UNLOCK WASHER RESULTS TEST How do we unlock the WF448? If the power fails while the door is locked, the door will remain locked until the power comes back on. If the power comes back on while the door is still locked, the cycle will resume where it left off.
- Page 79 Pump Replacement Recirculation Pump removed in later versions Recirculation Pump is our new “Bubble” creating device. Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 80 RESULTS 1) Place the Assy-Pump Drain into the unit. TEST 2) Insert the pump cushion into the opening at the base of the unit. 3) Once the pump cushion is inserted into the opening slide the assembly forward to lock. 4) After the Assy-Pump is locked in place secure the pump bracket to the base of the unit.
- Page 81 RESULTS Boot Replacement TEST Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 82 DANGER Motor Rotor can hurt you, keep fingers on the outside of the rotor Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 83 Motor Replacement RESULTS TEST Hole to lock Rotor for removal, don’t use your hand like shown Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 84 Spin Basket Replacement RESULTS TEST Remove motor and all weights from the outer tub and put a wood spacer under the tub to hold it up higher, to make this a one man job. Questions or comments? Please e-mail richard.kuemin@marcone.com...
- Page 85 The End Thank You Questions or comments? Please e-mail richard.kuemin@marcone.com...