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Canon imagePRESS C7000VP Service Manual
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Canon imagePRESS C7000VP Service Manual

Canon imagePRESS C7000VP Service Manual

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Summary of Contents for Canon imagePRESS C7000VP

  • Page 1 Canon...
  • Page 2 C7000VP/C6000VP/C6000 Service Guide IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePRESS C7000VP/C6000VP/C6000. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN ARE SUBJECT TO CHANGE AND MAY VARY SLIGHTLY FROM INFORMATION FOUND IN ADVERTISING AND OTHER PRINTED MATTER. ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
  • Page 4 C7000VP/C6000VP/C6000 Service Guide Table of Contents PRODUCT OVERVIEW AND ACCESSORY & ADVANCED OPTIONS..........1 ...............................1 VERVIEW ..............................3 ONFIGURATION .............................7 CCESSORY PTIONS Perfect Binder-B1............................7 Stack Bypass-A1............................7 DADF-R1..............................7 Color Image Reader-H1...........................7 POD Deck-A1/Secondary POD Deck-A1....................8 Paper Deck-AC1 ............................8 High Capacity Stacker-C1 ........................8 Finisher-AB1 and Saddle Finisher-AB2....................8...
  • Page 5 EQUIREMENTS USA S ......................82 ANON UPPORT FFERINGS Canon USA Technical Support Center....................82 NAVI................................83 Internet Support............................86 Canon USA e-Support Center Website ......................86 Canon USA ISG Central Website........................87 VII. APPENDIX ..............................88 ............................88 PECIFICATIONS PRESS C7000VP L ................97 ANON IMAGE IMITED...
  • Page 6 I. Product Overview and Accessory & Advanced Options Overview The imagePRESS C7000VP is a full-scaled digital press with print speeds of up to 70-ppm (pages-per-minute) in Color or Black & White (B&W); designed to produce high color image quality, maintain high durability, and productivity.
  • Page 7 The toner bottle (IPQ-2 Toner) and yield for the imagePRESS C7000VP and the imagePRESS C6000VP are identical. The toner bottle (IPQ-3 Toner) used with the imagePRESS C6000 is designed exclusively for the imagePRESS C6000.
  • Page 8 C7000VP/C6000VP/C6000 Service Guide Configuration Note: Configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Website for the most up-to-date Item Numbers. Product Configuration (Table 2)
  • Page 9 2380B001AA Web Access Software-E1 1329B002AB Secure Watermark-A1 1082B002AA Removable Hard Disk Drive Common Kit-A1 3075B002AA Removable Hard Disk Drive Attachment Kit for imagePRESS C7000VP/C6000VP 3075B003AA HDD Data Encryption Kit-B3 1897B002AA HDD Data Erase Kit-A1 1360B002AA Print Controller Options Color UFR II/PCL/PS Printer Kit-T1...
  • Page 10 6596A029AB imagePRESS Server A1100 (imagePRESS C6000 only) 0992B013AA imagePRESS CR Server A7000 with Stand 3841B004AA Canon Interface Board-G1 (for imagePRESS CR Server A7000) 1125B002AA Process Power Kit A1 (Option for the imagePRESS CR Server A7000) 4105B001AA Consumables IPQ-2 Black Toner (imagePRESS C7000VP/C6000VP)
  • Page 11 C7000VP/C6000VP/C6000 Service Guide Service Manual & Parts Catalog Configuration (Table 3) Product Configuration Item Part Number Service Manual imagePRESS C7000VP/C6000VP/C6000 DU7-1225-020 Perfect Binder-B1 DU7-1253-000 Color UFR II/PCL/PS Printer Kit-T1 DU7-1227-000 DADF-R1 DU7-1200-010 Paper Deck-AC1 DU7-1228-000 POD Deck-A1/Secondary POD Deck-A1...
  • Page 12 C1 however; it does not require an optional power supply. 4. Color Image Reader-H1 The Color Image Reader-H1 for the imagePRESS C7000VP is an optional accessory that scans originals up to 11” x 17” at a maximum resolution of 600dpi.
  • Page 13 C7000VP/C6000VP/C6000 Service Guide 5. POD Deck-A1/Secondary POD Deck-A1 Similar to the two standard trays, the optional POD Deck-A1 will hold any supported media in any tray. The POD Deck-A1 has three trays that will hold up to 1,000 sheets each in Trays 1 and 2, and up to 2,000 sheets in Tray 3.
  • Page 14 Saddle Finisher-AB2. Finally, this trimmer is only for booklet printing. One sheet trimming will not be allowed. Note that a System Update for the imagePRESS C7000VP/C6000VP/C6000 main unit will be required to support the Two-Knife Booklet Trimmer-A1. The details regarding this System Update is included in a Technical Publication (TP08 368) and posted to the e-Support Web Site.
  • Page 15 Server A3100 imagePRESS Server A2100 imagePRESS Server A1100 imagePRESS CR Server A7000 Other Accessory Options released with the imagePRESS C7000VP can also be used with the imagePRESS C6000VP/6000. 1. imagePRESS Server A2100 The imagePRESS Server A2100 is a high-performance controller...
  • Page 16 C7000VP/C6000VP/C6000 Service Guide and the Production Printing Package with Compose. An upgrade kit is available for the imagePRESS Server A3000. 3. imagePRESS Server A1100 (imagePRESS C6000 only) The imagePRESS Server A1100 connects exclusively to the imagePRESS C6000 digital press. This versatile print server runs on a Windows XPE platform and comes equipped with an Intel Core 2 Duo 2.13GHz processor, a 160GB HD, and 1GB of...
  • Page 17 The third page description language is Canon’s proprietary Ultra Fast Rendering II (UFR II) technology. With UFR II, both the CPU in the imagePRESS controller and the user’s PC are used for processing print data, which balances the load and allows printing at optimum speeds.
  • Page 18 Students who have not been trained on the imagePRESS C7000VP will attend this new class; students already trained on the imagePRESS C7000VP are recommended to take and pass a new on-line module to successfully support the imagePRESS C6000VP/C6000.
  • Page 19 C7000VP Accessories IPC7000AC-ACMOD imagePRESS C7000VP Systems & Connectivity IPC7000SC-SCMOD imagePRESS C7000VP Booklet Trimmer C1 Installation IPC7000BI-INMOD imagePRESS C7000VP High Capacity Stacker C1 Installation IPC7000SI-INMOD imagePRESS C7000VP Finishers & Output Accessories Installations IPC7000FI-INMOD imagePRESS C7000VP Paper Delivery Unit Installations IPC7000PI-INMOD...
  • Page 20 Color workflow and calibration exercises are also included in the classroom program. The hands-on approach of the classroom program will focus on giving each Technician an ability to support the imagePRESS C7000VP/C6000VP/C6000 system. The Classroom course will focus the following areas: •...
  • Page 21 System training is designed for System Engineers who are required to support the imagePRESS C7000VP/C6000VP/C6000 system in a connected environment. The System Engineer class will focus on the connectivity features and utilities of the imagePRESS Server or Canon Print Controller in a customer’s production environment. 1. Online Modules – Software Training...
  • Page 22 This classroom experience will focus on the preparation of the System Engineer to support a customer’s use of the features and functions of the imagePRESS Server and Canon Print Controller along with enabling utilities. The Systems Class will address the following components: •...
  • Page 23 Perform Service Modes Operations • b) Prerequisites Prior to beginning the Two Knife Booklet Trimmer-A1 Training Course, each student will have to complete the imagePRESS C7000VP + Perfect Binder B1 modules. Two Knife Trimmer A-1 Online Module (Table 7) Module Name...
  • Page 24 C7000VP/C6000VP/C6000 Service Guide Creo Controller Technology Through a blend of a knowledge-based online course and a skills-based classroom course, the Systems Engineer or Field Technician will be exposed to the latest technology and will be prepared to provide quality field support on the imagePRESS CR Server A7000.
  • Page 25 3. Prerequisites Prior to beginning the Creo Controller Technology Training Course, each student will have to complete the imagePRESS C7000VP/C6000VP/C6000 Hardware Course or the imagePRESS C7000 Series Systems Course. Each of the modules are either required or recommended components of the training program. The required online modules must be successfully completed before attending the classroom course.
  • Page 26 C7000VP/C6000VP/C6000 Service Guide IV. Servicing Notes Power and Plug Requirements The imagePRESS C7000VP/C6000VP Main Unit requires a 3-phase 208V/30A outlet (NEMA L21-30) and the imagePRESS C6000 requires a single phase 208V/30A outlet (NEMA L14-30) for proper operation. Confirm that a 3-phase Y...
  • Page 27 C7000VP/C6000VP/C6000 Service Guide Power and Plug Requirements Rear View (Table 12) imagePRESS C7000VP/C6000VP/C6000 Rear View (Note: Phase converters and step down transformers are not supported) imagePRESS C7000VP/C6000VP/C6000 Service Guide Rev. 3 September 2009 Page 22...
  • Page 28 With the above-mentioned obstacles considered, an installation of just the Main Station, Sub Station, and Power Unit Supply of the imagePRESS C7000VP/C6000VP/C6000 can take longer than the 120 minutes shown above and can take between four (4) to six (6) hours depending on conditions at the site of installation.
  • Page 29 C7000VP/C6000VP/C6000 Service Guide Installation Weight & Dimensions The approximate weight and dimensions differ depending on how the device is configured with the optional accessories. The following table includes the weight, width, height, and depth dimensions of the main engine and optional accessories.
  • Page 30 C7000VP/C6000VP/C6000 Service Guide Note: The site must provide enough space for unrestricted operation, maintenance work, and proper ventilation. Every attempt should be made to install the equipment in a room that is large enough to allow for proper servicing and maintenance of the equipment and ensure that issues, such as ventilation, odors, and dust accumulation will not be a concern.
  • Page 31 C7000VP/C6000VP/C6000 Service Guide Installation Space Requirements The imagePRESS C7000VP/C6000VP/C6000 approximate installation space requirements provided below differ depending on how it is configured with the optional accessories. Refer to the Service Manual for complete installation procedures. Installation Space (Table 16) There must be enough space around the machine.
  • Page 32 C7000VP/C6000VP/C6000 Service Guide [1] Main Station [6] High Capacity Stacker-C1 [2] Sub Station [7] High Capacity Stacker-C1 (Secondary) [3] Power Unit Station [8] Finisher-AB1/Saddle Finisher-AB2 [4] POD Deck-A1 [9] Booklet Trimmer-C1 [5] Secondary POD Deck-A1 NOTES: You must have at least 36” of clear area around the machine to enable door opening.
  • Page 33 C7000VP/C6000VP/C6000 Service Guide Service Support Tool (Firmware Updates) The Service Support Tool (Version 3.35 or later) is available via the Canon USA e-Support Center for updating the following system components: • System Software stored on the Hard Disk Drive (HDD) •...
  • Page 34 The soft counter default settings have changed from the previous settings available with the imagePRESS C7000VP (Shown in red in the Soft Counter Table below). Additionally, the counter increment method in Counter 1 can be changed by the service technician in service mode so that the counter will increment twice when large paper is used.
  • Page 35 LCD screen, press the “MEAP Counter” button. Each MEAP application has its own counter. The number of applications that can be installed on an imagePRESS C7000VP/C6000VP/C6000 device is directly related to the number of counters available.
  • Page 36 Note: All consumables shown in the below table are estimates for reference purposes only and are subject to change without notice. Actual usage will vary. imagePRESS C7000VP/C6000VP Toner (Table 18) Estimated Yield Item Item Number...
  • Page 37 C7000VP/C6000VP/C6000 Service Guide Starter (Table 21) Estimated Estimated Yield Yield (LTR) Item Model Item Number Quantity (11”x17”) (copies / (copies / prints) prints) imagePRESS 441,000 C7000VP/C6000VP 0440B001AA 750,000 C7000VP/C6000VP/C6000 577,000 C6000 Black Starter imagePRESS 441,000 C7000VP/C6000VP 0441B001AA 750,000 C7000VP/C6000VP/C6000...
  • Page 38 Note: All periodic replacement parts shown in the below table are for reference purposes only and are subject to change without notice. Periodic Replacement Parts for imagePRESS C7000VP (Table 22) Periodic Replacement Parts for imagePRESS C7000VP Estimated Estimated Yield (11”x17”...
  • Page 39 C7000VP/C6000VP/C6000 Service Guide Periodic Replacement Parts for imagePRESS C7000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) Dustproof filter FC6-2152-000 1,500,000 1,500,000 (ITB unit) Ozone filter (Sub FC6-8133-000 1,000,000 1,000,000 Station) Ozone filter (Sub...
  • Page 40 C7000VP/C6000VP/C6000 Service Guide Periodic Replacement Parts for imagePRESS C6000VP (Table 23) Periodic Replacement Parts for imagePRESS C6000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) Primary charging FB4-3687-000 180,000 106,000 wire Primary grid plate...
  • Page 41 C7000VP/C6000VP/C6000 Service Guide Periodic Replacement Parts for imagePRESS C6000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) Dustproof filter FC6-2152-000 1,500,000 1,500,000 (ITB unit) Ozone filter (Sub FC6-8133-000 1,000,000 1,000,000 Station) Ozone filter (Sub...
  • Page 42 C7000VP/C6000VP/C6000 Service Guide Periodic Replacement Parts for imagePRESS C6000 (Table 24) Periodic Replacement Parts for imagePRESS C6000 Estimated Estimated Condition Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 30%) (Estimated) (copies/prints) (copies/prints) 60ppm 180,000 138,000 Primary charging...
  • Page 43 C7000VP/C6000VP/C6000 Service Guide Periodic Replacement Parts for imagePRESS C6000 Estimated Estimated Condition Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 30%) (Estimated) (copies/prints) (copies/prints) External heating FK2-3097-000 60/52/40ppm 1,000,000 1,000,000 thermistor One (1) for each Fixing thermal...
  • Page 44 Note: All consumable parts shown in the below tables are for reference purposes only and are subject to change without notice. Main Unit Consumable Parts for imagePRESS C7000VP (Table 25) Main Unit Consumable Parts for imagePRESS C7000VP Estimated Estimated Yield (11”x17”...
  • Page 45 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C7000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) One (1) for Fixing web FC5-9778-000 300,000 176,000 each primary and secondary Fixing web roller...
  • Page 46 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C7000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) (secondary) Insulating bush Two (2) for FB4-3689-000 1,000,000 588,000 (fixing) each primary and secondary...
  • Page 47 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C7000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) Apply grease to Tandem feed roller FC6-2251-000 4,500,000 2,650,000 inner circumference of bearing at...
  • Page 48 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C7000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) 1598) Feed belt (duplexing FC7-4600-000 1,500,000 882,000 de-curler) Drum patch sensor FL2-1968-000 250,000 147,000...
  • Page 49 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C6000VP (Table 26) Main Unit Consumable Parts for imagePRESS C6000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) Developer (Y/M) FM3-4190-000 1,280,000 752,000...
  • Page 50 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C6000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) ITB cleaning blade FC6-4910-000 1,200,000 706,000 ITB cleaning brush FC5-9156-000 600,000 353,000 roller Secondary transfer...
  • Page 51 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C6000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) Insulating bush FC5-2582-000 750,000 441,000 Four (4) for (external heating) each primary and secondary Bearing (external fixing unit.
  • Page 52 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C6000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) Inside delivery lower FC7-4644-000 4,500,000 4,500,000 roller (primary) Inside delivery lower FC5-9776-000 4,500,000 4,500,000...
  • Page 53 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C6000VP Estimated Estimated Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks @ 70%) (copies/prints) (copies/prints) Delivery inversion FC6-2280-000 4,500,000 2,650,000 Apply grease to roller inner circumference of bearing at...
  • Page 54 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for imagePRESS C6000 (Table 27) Main Unit Consumable Parts for C6000 Estimated Estimated Conditions Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks (Estimated) @ 30%) (copies/prints) (copies/prints) 60ppm 1,280,000 984,000 Developer (Y/M)
  • Page 55 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for C6000 Estimated Estimated Conditions Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks (Estimated) @ 30%) (copies/prints) (copies/prints) cleaner unit 52ppm 920,000 707,000 40ppm 760,000 584,000 60ppm 280,000 215,000 Secondary transfer...
  • Page 56 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for C6000 Estimated Estimated Conditions Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks (Estimated) @ 30%) (copies/prints) (copies/prints) Delivery lower separation claw FM3-2100-000 60/52/40ppm 1,000,000 588,000 (primary) Delivery lower separation claw...
  • Page 57 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for C6000 Estimated Estimated Conditions Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks (Estimated) @ 30%) (copies/prints) (copies/prints) Primary fixing Fixing roller gear FU6-0336-000 60/52/40ppm 1,000,000 588,000 unit only Simultaneous replacement...
  • Page 58 C7000VP/C6000VP/C6000 Service Guide Main Unit Consumable Parts for C6000 Estimated Estimated Conditions Yield (11”x17” Item Item Number Quantity Yield (LTR) Remarks (Estimated) @ 30%) (copies/prints) (copies/prints) Apply grease to inner circumference Delivery roller FC5-9885-000 60/52/40ppm 4,500,000 2,650,000 of bearing at...
  • Page 59 C7000VP/C6000VP/C6000 Service Guide DADF-R1 Consumable Parts (Table 28) DADF-R1 Consumable Parts Estimated Item Item Number Quantity Yield Remarks (copies/prints) Replace at estimated yield Feed belt FC6-0929-000 200,000 or when cleaning becomes impossible Pickup roller FB4-7640-000 250,000 Actual use in terms of...
  • Page 60 C7000VP/C6000VP/C6000 Service Guide Finisher-AB1 /Saddle Finisher-AB2 Consumable Parts Estimated Item Item Number Quantity Yield Remarks (copies/prints) Flapper static FL2-3656-000 1,000,000 eliminator Estrangement roller FL2-3692-000 1,000,000 300,000 Stitcher FM2-6618-000 times Static eliminator (R) FA1-4842-000 1,000,000 Paper Folding Unit Static eliminator (L)
  • Page 61 C7000VP/C6000VP/C6000 Service Guide Booklet Trimmer-C1 Consumable Parts (Table 33) Booklet Trimmer-C1 Consumable Parts Estimated Item Item Number Quantity Yield Remarks (copies/prints) Trimming upper FC3-4325-000 500,000 blade unit Trimming lower blade FC3-3043-000 500,000 Receiving-end feed FC3-2795-000 1,500,000 belt Retaining belt...
  • Page 62 C7000VP/C6000VP/C6000 Service Guide Perfect Binder-B1 Consumable Parts (Table 35) Perfect Binder-B1 Consumable Parts Estimated Item Item Number Quantity Yield Remarks (copies/prints) Blade reception stand FL2-9850-000 11,000 trimmings Number of trimming Trimming blade unit 412-2481-000 40,000 trimmings operation Chip dropping slider...
  • Page 63 C7000VP/C6000VP/C6000 Service Guide Perfect Binder-B1 Consumable Parts Estimated Item Item Number Quantity Yield Remarks (copies/prints) (body sheet delivery) Static eliminator 4G3-1143-000 2,000,000 (stacking tray) Static eliminator (upper right) (cover 4A1-8890-000 2,000,000 delivery path) Static eliminator (lower right) (cover 4A3-3510-000...
  • Page 64 C7000VP/C6000VP/C6000 Service Guide Two-Knife Booklet Trimmer Consumable Parts List (Table 39) Two Knife Booklet Trimmer-A1 Consumable Parts Estimated Item Item Number Quantity Yield Remarks (copies/prints) Front upper blade FC3-6269-000 500,000 sets Actual use in terms of Rear upper blade...
  • Page 65 C7000VP/C6000VP/C6000 Service Guide Recommended Spare Parts The Recommended Spare Parts in the following table are frequently required and are suggested to be kept in stock by the Dealer. Note: All recommended spare parts shown in the below table are for reference purposes only and are subject to change without notice.
  • Page 66 C7000VP/C6000VP/C6000 Service Guide Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 67 C7000VP/C6000VP/C6000 Service Guide Periodic Maintenance Items (Based on LTR Paper) ∇ Clean ◊ Replace ∗ Lubricate ⇔ Adjust √ Inspect Every Item Remarks required, refer to Main Unit Consumable Parts for imagePRESS C7000VP (Table Developing √ cylinder Secondary Use a blower ∇...
  • Page 68 C7000VP/C6000VP/C6000 Service Guide Periodic Maintenance Items (Based on LTR Paper) ∇ Clean ◊ Replace ∗ Lubricate ⇔ Adjust √ Inspect Every Item Remarks Dustproof filter Replace every 1,500,000 prints (ITB unit) Ozone filter ∇ ◊ (Sub Station) Ozone filter ∇...
  • Page 69 C7000VP/C6000VP/C6000 Service Guide Periodic Maintenance Items (Based on LTR Paper) ∇ Clean ◊ Replace ∗ Lubricate ⇔ Adjust √ Inspect Every Item Remarks These are consumable parts that may need to be replaced as Refresh required, refer to ∇...
  • Page 70 C7000VP/C6000VP/C6000 Service Guide Periodic Maintenance Items (Based on LTR Paper) ∇ Clean ◊ Replace ∗ Lubricate ⇔ Adjust √ Inspect Every Item Remarks path unit) Delivery drive ∇ roller (delivery inversion unit) Duplexing reverse roller ∇ (delivery inversion unit) Reversing ∇...
  • Page 71 Canon USA has created QA Kits containing periodic replacement parts. Note: Consumable Parts are not included in the QA Kits. Canon USA recommends that these parts be purchased as kits (and installed at the designated intervals) for this will allow dealers to better control their costs, offer the competitive suggested maintenance rates detailed in this Service Guide, and enhance the machines reliability.
  • Page 72 In addition to the standard tools used to service these devices, the following special tools, solvents, and oils should also be carried according to its rank when servicing an imagePRESS C7000VP/C6000VP/C6000 system. Note: All Special Tools, Solvents & Oils shown in the below table are for reference purposes only and are subject to change without notice.
  • Page 73 C7000VP/C6000VP/C6000 Service Guide V. Suggested End-User Customer Service Offerings Monthly Copy Volume Note: The maximum monthly volume (print/copy) represents the maximum number of pages the machine can produce within a one-month period (based upon letter size paper). However, the device should not be used to produce this or a greater volume on a consistent monthly basis.
  • Page 74 Ninety (90) days after delivery to the original purchaser or 300,000 prints/copies, or a combination of both, whichever comes first. This warranty covers the Canon brand product accessories. Note: No warranty is given on any consumable parts or consumables.
  • Page 75 24 hours-a-day, 7 days a week, 365 Days to provide the quickest possible response should the need arise for such parts. Canon USA will provide service parts for the key units, assemblies and consumables to cover the entire machine function, and this is designed to avoid potential machine downtime for the customer.
  • Page 76 Service Guide for further details and instructions. Parts that are listed on the Canon USA repairable parts list should be sent to an Authorized Parts Repair Facility (APRF) to be repaired at no- charge. Refer to the...
  • Page 77 Customer Service:1-800-883-1001 Technical Support: 1-800-798-1814 Technical Support: 1-888-883-2001 Fax: 1-913-631-8372 Fax: 1-407-297-4310 The Repairable Parts List index is located on the Canon USA e-Support website at http://www.support.cusa.canon.com in the Warranty Support Tab/Part Repair Facilities subsection. Select from the Repairable Parts List as shown below for the most current list.
  • Page 78 All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag limited warranty claim form and a handwritten or computer generated copy of the machine service history.
  • Page 79 C7000VP/C6000VP/C6000 Service Guide 3. e-Tag e-Tag is an electronic limited warranty claim form that is completed on- line, printed out and accompanied by the original defective part or defective drum being returned to the Warranty Control Section for warranty compensation.
  • Page 80 C7000VP/C6000VP/C6000 Service Guide To submit an e-Tag limited warranty claim, select the type of claim from the “Claim Selection Menu” shown below and complete the required sections of the e-Tag limited warranty claim form. Figure 4 (e-Support: e-Tag Claim Selection Menu)
  • Page 81 The On-Line Limited Warranty Credit Inquiry allows your dealership to check, download and print details of e-Tag and Flat-Rate (WARP) credits on the Canon Network Access (CNA) website. e-Tag Inquiry: To view on-line e-Tag limited warranty claim credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com...
  • Page 82 Flat-Rate (WARP) Inquiry: To view on-line Flat-Rate Warranty Reimbursements, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com and select Canon Network Access (CNA) as shown below. Figure 8 (ISG Central) imagePRESS C7000VP/C6000VP/C6000 Service Guide Rev. 3 September 2009 Page 77...
  • Page 83 C7000VP/C6000VP/C6000 Service Guide On the CNA website select Warranty Credit Inquiry then select Flat- Rate Warranty Reimbursement to perform a search as shown in the following screen shots. Figure 9 (CNA: Warranty Credit Inquiry) Figure 10 (CNA: Flat-Rate Warranty Reimbursement Search) imagePRESS C7000VP/C6000VP/C6000 Service Guide Rev.
  • Page 84 The DEP program suggests a series of parts be replaced when the total print volume of the machine exceeds nine (9) million prints (LTR-size). The details of this program has been released by Canon USA as a “Durability Enhancement Program Guide”. This guide is located on the ISG Central website.
  • Page 85 This documents should be used as part of the pre-sale, and pre-installation planning process to help clarify the requirements and responsibilities associated with owning and operating the imagePRESS C7000VP/C6000VP/C6000. It is also recommended that those interested in purchasing the imagePRESS C7000VP/C6000VP/C6000 have, and familiarize themselves with, the information in these documents prior to making their purchase.
  • Page 86 To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s TSC. Accurate profile information will allow for quick contact if more information is required from the caller later on.
  • Page 87 1. Canon USA Technical Support Center Live phone based technical support from the Canon USA TSC is limited to those Technicians and System Engineers who are certified to service an imagePRESS C7000VP/C6000VP/C6000 device.
  • Page 88 • All technical support for the end-user is provided solely by the contracted servicing Dealer. • The Canon USA TSC will be the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and development groups.
  • Page 89 • Link capability to the Canon Technical Documentation offered to dealers for sale on CD-ROM • Link capability to other Canon Service Tools (Service Support Tool and the PDL Downloader) • Access to copier Service Mode via the computer running the NAVI...
  • Page 90 This interactive course offers guided simulations that step them through accessing and using NAVI to service, maintain, and troubleshoot Canon devices. Technicians taking the NAVI eLearning course will learn how to make NAVI an integral part of their tool kit. After successful course completion, students will be able to begin using the tool to resolve field issues in a timely manner.
  • Page 91 • Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s...
  • Page 92 C7000VP/C6000VP/C6000 Service Guide b) Canon USA ISG Central Website Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff, please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.
  • Page 93 C7000VP/C6000VP Three-phase, 208V, 30 A, 60 Hz Power Source imagePRESS C6000 Single-phase, 208V, 30A, 60Hz Power Source imagePRESS C7000VP/C6000VP: 8.5kW or less Maximum Power Consumption imagePRESS C6000: 6kW or less Standby: up to 72dB Noise Copying: up to 82dB...
  • Page 94 C7000VP/C6000VP/C6000 Service Guide imagePRESS C7000VP/C6000VP/C6000 Dimensions (H x W x D) Approximately 52 3/8" x 101 7/8" x 44 3/4" (1,330 mm x 2,586 mm x 1,135 mm) Weight Approximately 1,984 lbs. (900 kg) imagePRESS C7000VP Copy Speeds 13" x 19"...
  • Page 95 C7000VP/C6000VP/C6000 Service Guide Color Image Reader-H1 (Table 46) Color Image Reader-H1 Type Flatbed Image Sensor Originals Sheet, Book, 3D Objects Up to 4.4lb (2kg) Document Size Statement to 11x17 (139.7x139.7mm to 297x432mm) Light source Xenon Tube Resolution for Reading...
  • Page 96 C7000VP/C6000VP/C6000 Service Guide POD Deck-A1/Secondary POD Deck-A1 (Table 48) POD Deck-A1/Secondary POD Deck-A1 Size: 13" x 19", 12.60" x 17.72", 12" x 18", 11" x 17", LGL, LTR, LTRR, EXEC, and Paper Size Irregular Size (7 1/8" x 7 1/8" to 13" x 19 13/64" (182 mm x 182 mm to 330.2 mm x 487.7 mm))
  • Page 97 C7000VP/C6000VP/C6000 Service Guide Finisher-AB1 (Table 50) Finisher-AB1 13" x 19", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC, and Irregular Size Paper Size (5 31/64" x 7 1/8" to 13" x 19 13/64" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))
  • Page 98 C7000VP/C6000VP/C6000 Service Guide Saddle Finisher-AB2 (Table 51) Saddle Finisher-AB2 13" x 19", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC, and Irregular Size (5 Paper Size 31/64" x 7 1/8" to 13" x 19 13/64" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))
  • Page 99 C7000VP/C6000VP/C6000 Service Guide Punch Unit-V1 (Table 52) Punch Unit-V1 Paper Size 11” x 17”, LGL, LTR, LTRR, or EXEC Paper Weight 17 lb bond to 73 lb cover (64 to 163 g/m Thin, Plain, Heavy, Recycled, Color, Bond Paper, Tab Paper, Coated, Texture...
  • Page 100 C7000VP/C6000VP/C6000 Service Guide Perfect Binder-B1 (Table 55) Perfect Binder-B1 Book binding thickness From 10-200 sheets or up to 25mm Book binding method Hot glue at spine with wrap around cover Book size 137.5 x 202mm – 228 x 297mm Inserter: 364 x 257mm –...
  • Page 101 C7000VP/C6000VP/C6000 Service Guide Two Knife Booklet Trimmer-A1 (Table 58) Two-Knife Booklet Trimmer-A1 Paper Size LTR-R, 11x17, LGL, 12x18 Up to 20 sheets/80pages (20 lb. bond (up to 80gsm)) Up to 15 sheets/60pages (28 lb. bond (more than 80gsm to 105gsm)) Number of Sheets Up to 10 sheets/40pages (32 lb.
  • Page 102 Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.
  • Page 103 Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.
  • Page 104 Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.
  • Page 105 30 days after delivery to the original purchaser of the Drum or use of it to make 1,000 prints or copies, whichever comes first (the “Warranty Period”). If the Drum proves to be defective within this Warranty Period, Canon shall, at its sole option, replace it without charge.
  • Page 106 Periodic Replacement Parts for imagePRESS C6000VP (Table 23)..........35 Periodic Replacement Parts for imagePRESS C6000 (Table 24)...........37 Main Unit Consumable Parts for imagePRESS C7000VP (Table 25)..........39 Main Unit Consumable Parts for imagePRESS C6000VP (Table 26)..........44 Main Unit Consumable Parts for imagePRESS C6000 (Table 27) ..........49 DADF-R1 Consumable Parts (Table 28) ..................54...
  • Page 107 C7000VP/C6000VP/C6000 Service Guide Perfect Binder-B1 (Table 55) ......................95 Professional Puncher-B1 (Table 56)....................95 Stack Bypass-A1 (Table 57) ......................95 Two Knife Booklet Trimmer-A1 (Table 58) ..................96 imagePRESS C7000VP/C6000VP/C6000 Service Guide Rev. 3 September 2009 Page 102...

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