Page 1 Dell™ Dimension™ 5000 Service Tag CD or DVD eject button CD or DVD activity light FlexBay for optional floppy drive or Media Card Reader microphone connector headphone connector diagnostic lights hard drive activity light power button USB 2.0 connectors (2)
Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.
Page 3: Table Of Contents
Contents Finding Information Setting Up and Using Your Computer Setting Up a Printer Printer Cable ......Connecting a USB Printer Connecting a Parallel Printer Connecting to the Internet...
Page 4 Solving Problems Troubleshooting Tips Battery Problems ......Drive Problems ......CD and DVD drive problems Hard drive problems E-Mail, Modem, and Internet Problems...
Page 5 Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Removing and Installing Parts Before You Begin ......
Page 6 Drive Panels ....... . Removing the Drive Panel Removing the Drive-Panel Insert Replacing the Drive-Panel Insert Replacing the Drive Panel.
Page 7 CDs and DVDs ......Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...
Page 8 Contents...
Page 9: Finding Information
What Are You Looking For? • Warranty information • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • How to set up my computer Find it Here Dell™ Product Information Guide Setup Diagram Finding Information...
Page 10 Dell Support Website — support.dell.com NOTE: Select your region to view the appropriate support site. The Dell Support website provides several online tools, including: • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses • Community — Online discussion with other Dell customers •...
Page 11: Setting Up And Using Your Computer
Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers •...
Page 12: Connecting A Parallel Printer
Connecting a Parallel Printer 1 Complete the operating system setup, if you have not already done so. 2 Turn off the computer (see page 53). NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable. 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws.
Page 13: Connecting To The Internet
screws (2) parallel printer cable 4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 5 Install the printer driver if necessary. See the documentation that came with your printer. Connecting to the Internet NOTE: ISPs and ISP offerings vary by country.
Page 14: Setting Up Your Internet Connection
Setting Up Your Internet Connection To set up an AOL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft 3 Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs.
Page 15: Playing Cds And Dvds
Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive.
Page 16: Adjusting The Volume
A DVD player includes the following basic buttons: For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All Programs Volume Control.
Page 17: Adjusting The Picture
DVD/CD-RW combo drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.
Page 18: Using Blank Cd-Rs And Cd-Rws
4 To copy the CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.
Page 19: Using A Media Card Reader (Optional)
Using a Media Card Reader (Optional) Use the Media Card Reader to transfer data directly to your computer. The Media Card Reader supports the following memory types: • xD-Picture Card • SmartMedia (SMC) • CompactFlash Type I and II (CF I/II) •...
Page 20: Connecting Two Monitors
To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector. If you encounter resistance, do not force the media or card. Check the card orientation and try again.
Page 21: Connecting One Monitor With A Vga Connector And One Monitor With A Dvi Connector
optional DVI adapter VGA (blue) connector Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 Follow the procedures in "Before You Begin" on page 53. 2 Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the computer.
Page 22: Changing The Display Settings
Changing the Display Settings 1 After you connect the monitor(s) or TV, turn on the computer. ® The Microsoft Windows 2 Enable clone mode or extended desktop mode in the display settings. • In clone mode, both monitors display the same image. •...
Page 23: Network Setup Wizard
Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs click Network Setup Wizard.
Page 24: Hibernate Mode
Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.
Page 25 • Presentation — If you want your computer to run without interruption (using no power conservation). • Minimal Power Management — If you want your computer to run with minimal power conservation. • Max Battery — If your computer is a portable computer and you run your computer from batteries for extended periods of time.
Page 26: Hyper-Threading
You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 105. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. Setting Up and Using Your Computer ®...
Page 27: Solving Problems
— If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 98). If the battery still does not work properly, contact Dell (see page 118). Drive Problems...
Page 28: Cd And Dvd Drive Problems
E S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. L E A N T H E D R I V E O R D I S K H E C K T H E C A B L E C O N N E C T I O N S U N T H E...
Page 29: Hard Drive Problems
Hard drive problems H E C K I S K — Click the Start button and click My Computer. Right-click Local Disk C:. Click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Scan for and attempt recovery of bad sectors. Click Start.
Page 30: Error Messages
E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Click the Start button and click Control Panel. Click Printers and Other Hardware.
Page 31: Media Card Reader Problems
BIOS setup. L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Contact Dell (see page 118). — — Close all...
Page 32: Keyboard Problems
Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. H E C K T H E K E Y B O A R D C A B L E •...
Page 33: A Program Stops Responding
A program stops responding N D T H E P R O G R A M — Press <Ctrl><Shift><Esc> simultaneously. Click Applications. Click the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N A program is designed for an earlier Windows operating system U N T H E...
Page 34: Other Software Problems
(see page 63). • Reseat the memory modules (see page 63) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see page 46). Solving Problems — F L O P P Y D I S K S...
Page 35: Mouse Problems
• Ensure that you are following the memory installation guidelines (see page 63). • Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 101. • Run the Dell Diagnostics (see page 46). Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Page 36: Network Problems
Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. H E C K T H E N E T W O R K C A B L E C O N N E C T O R both the network connector on the back of the computer and the network jack.
Page 37: Printer Problems
— The computer is either turned off or is not receiving power. F T H E P O W E R L I G H T I S O F F • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.
Page 38: Scanner Problems
H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see page 11). E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp.
Page 39: Sound And Speaker Problems
E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y Click the Start button, click Control Panel, and then click Printers and Other Hardware. Click Scanners and Cameras.
Page 40: No Sound From Headphones
E I N S T A L L T H E S O U N D D R I V E R U N T H E A R D W A R E No sound from headphones H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N into the headphone connector (see page 56).
Page 41: If The Screen Is Difficult To Read
If the screen is difficult to read H E C K T H E M O N I T O R S E T T I N G S contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
Page 42 Solving Problems...
Page 43: Troubleshooting Tools
• The computer is in a normal off condition. A possible processor failure has occurred. Suggested Resolution None. • None. • If the computer is off, plug it into a working electrical outlet and press the power button. Contact Dell (see page 118). Troubleshooting Tools...
Page 44 • If available, install properly working memory of the same type into your computer (see page 63). • If the problem persists, contact Dell (see page 118). • If the computer has a graphics card, remove the card, reinstall it (see page 70), and then restart the computer.
Page 45 • If available, install properly working memory of the same type into your computer (see page 63). • If the problem persists, contact Dell (see page 118). • Ensure that no special memory module/memory connector placement requirements exist (see page 63).
Page 46: Dell Diagnostics
4 When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Troubleshooting Tools Suggested Resolution •...
Page 47 If you cannot resolve the error condition, contact Dell (see page 118). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
Page 48: Drivers
4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.
Page 49: Resolving Software And Hardware Incompatibilities
Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance.
Page 50: Restoring Your Operating System
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
Page 51: Using Dell Pc Restore By Symantec
Dell PC Restore is not available in all countries. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
Page 52 To use PC Restore: 1 Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.
Page 53: Removing And Installing Parts
You have performed the steps in "Turning Off Your Computer" (see page 53) and "Before Working Inside Your Computer" (see page 54). • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.
Page 54: Before Working Inside Your Computer
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Page 55: Front View Of The Computer
Front View of the Computer Removing and Installing Parts...
Page 56 Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights" on page 43. Used to identify your computer when you access the Dell Support website or call technical support.
Page 57: Back View Of The Computer
Back View of the Computer Removing and Installing Parts...
Page 58 (one x16 slot and one x1 slot). Removing and Installing Parts device such as a cassette player, CD player, or VCR. and most speakers with integrated amplifiers. personal computer microphone for voice or musical input into a sound or telephony program. capable speakers. multiple speakers.
Page 59: Removing The Computer Cover
Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. 1 Follow the procedures in "Before You Begin"...
Page 60: Inside View Of Your Computer
4 Locate the three hinge tabs on the bottom edge of the computer. 5 Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points. 6 Release the cover from the hinge tabs and set it aside in a secure location. Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions...
Page 61: System Board Components
System Board Components memory module connectors (1, 2, 3, 4) processor power connector processor and heat sink connector floppy drive connector (FLOPPY) fan connector (CPU FAN) battery socket (BATTERY) PCI card connectors serial PS/2 connector SATA connectors (2) (SATA-0, SATA-2) front panel I/O connector main power...
Page 62: Memory
Memory You can increase your computer memory by installing memory modules on the system board. Your computer supports DDR2 memory. For additional information on the type of memory supported by your computer, see "Memory" on page 101. DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology.
Page 63: Addressing Memory With 4-Gb Configurations
Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly. You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4.
Page 64 3 Press out the securing clip at each end of the memory module connector. 4 Align the notch on the bottom of the module with the crossbar in the connector. NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module.
Page 65: Removing Memory
6 Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Right-click the My Computer icon and click Properties. 9 Click the General tab.
Page 66: Pci Cards
Your Dell™ computer provides the following slots for PCI and PCI Express cards: • Two PCI card slots • One PCI Express x16 card slot • One PCI Express x1 card slot PCI Cards Your computer supports two PCI cards.
Page 67 release tab card retention door alignment bar alignment guide 2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. 3 If you are installing a new card, remove the filler bracket to create a card-slot opening.
Page 68 not fully seated card fully seated card alignment guide alignment bar 7 Before you close the card retention door, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. card retention door Removing and Installing Parts release tab...
Page 69 3 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 118). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
Page 70: Pci Express Cards
6 Remove the card’s driver from the operating system. 7 If you removed a sound card: Enter system setup (see page 105), select Audio Controller, and then change the setting to On. Connect external audio devices to the audio connectors on the back panel of the computer.
Page 71 2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. (See page 66 for an illustration of the card retention door.) 3 If your computer includes a card retention mechanism, to secure the x16 card in place from the top: Pivot the mechanism upward and gently squeeze in on the sides to release the...
Page 72 PCI Express x16 card PCI Express x16 card slot 6 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network.
Page 73 not fully seated card fully seated card alignment guide alignment bar 9 If you replaced a card that was already installed in the computer and you removed the retention mechanism, you may reinstall the retention mechanism. 10 Before replacing the card retention mechanism, ensure that: •...
Page 74 NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
Page 75 4 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 118). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
Page 76: Drive Panels
Drive Panels CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. Removing the Drive Panel 1 Follow the procedures in "Before You Begin"...
Page 77: Removing The Drive-Panel Insert
3 By pushing from the inside and pivoting the drive panel to the left, you can release the drive panel from its side hinges. 4 Set the drive panel aside in a secure location. Removing the Drive-Panel Insert drive panel drive panel tabs 1 On the inside of the drive panel, gently press the two drive-panel insert tab inward.
Page 78: Replacing The Drive Panel
1 Align the tabs slots with the drive-panel insert tabs and seat the drive panel insert under the right edge. 2 Rotating inward toward the drive panel, align and snap the drive-panel insert into place on the drive panel. 3 Ensure that the drive-panel insert is correctly seated in the drive panel. Replacing the Drive Panel.
Page 79: Drives
Drives Your computer supports a combination of these devices: • Up to two serial ATA drives • One FlexBay drive (floppy drive or Media Card Reader) • Up to two CD or DVD drives CD/DVD drive(s) FlexBay for optional floppy drive or Media Card Reader hard drive(s) Connect CD/DVD drives to the connector labeled "IDE"...
Page 80: Connecting Drive Cables
Connecting Drive Cables When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive and to the system board. Drive Interface Connectors Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.
Page 81: Connecting And Disconnecting Drive Cables
Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector detaches. When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end. Like IDE connectors, the serial ATA interface connectors are keyed for correct insertion;...
Page 82: Removing A Hard Drive
NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure. Check the documentation for the drive to verify that it is configured for your computer. Removing a Hard Drive 1 Follow the procedures in "Before You Begin"...
Page 83: Installing A Hard Drive
3 Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer. tabs (2) hard drive Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer.
Page 84: Adding A Second Hard Drive
5 Check all connectors to be certain that they are properly cabled and firmly seated. 6 Replace the computer cover (page 99). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 85: Floppy Drive
5 Gently slide the new drive (second hard drive) into place until you hear a click or feel the drive securely installed. secondary hard drive in lower bay primary hard drive in upper bay 6 Connect a power cable to the drive. 7 Connect the data cable to the drive and to the system board (see page 61).
Page 86 3 Disconnect the power and data cables from the back of the floppy drive. NOTE: If you are installing a PCI Express x16 card, this card may cover the floppy-drive connectors. Remove this card before connecting the floppy-drive cables 4 Remove the floppy drive by sliding and holding the drive release latch downward. Then, slide the drive out of the computer.
Page 87: Installing A Floppy Drive
sliding plate lever sliding plate floppy drive Installing a Floppy Drive NOTE: In the event the replacement or new floppy drive does not have the shoulder screws, use the screws located within the drive panel insert. Removing and Installing Parts...
Page 88 1 Follow the procedures in "Before You Begin" on page 53." 2 Remove the drive panel (see page 76). 3 Gently slide the drive into place until you hear a click or feel the drive securely installed. NOTE: If you are installing a new floppy drive rather than replacing a drive, remove the drive panel insert where you want the drive to be installed, insert the shoulder screws located in the back of the drive panel insert into the drive, and then slide the drive back into place.
Page 89: Media Card Reader
11 Enter system setup (see page 105) and select the appropriate Diskette Drive option. 12 Verify that your computer works correctly by running the Dell Diagnostics (see page 46). Media Card Reader For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 19.
Page 90: Removing A Media Card Reader
Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
Page 91 sliding plate lever sliding plate Media Card Reader 6 While pushing on the back of the drive, remove the Media Card Reader by sliding and holding the drive latch release downward. 7 Replace the drive panel (see page 78). 8 Replace the computer cover (see page 99). Removing and Installing Parts...
Page 92: Installing A Media Card Reader
Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
Page 93: Cd/Dvd Drive
Media Card Reader 8 Insert the Media Card Reader by sliding and holding the drive release latch downward. Then, slide the drive in to seat it in the computer. 9 Route the USB cable through the cable routing clip. 10 Replace the computer cover (see page 99). CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions...
Page 94: Removing A Cd/Dvd Drive
Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 53. 2 Remove the computer cover (see page 59). 3 Remove the drive panel (see page 76). 4 Disconnect the power and data cables from the back of the drive. data cable power cable Removing and Installing Parts...
Page 95: Installing A Cd/Dvd Drive
5 Remove the CD/DVD drive by sliding and holding the drive release latch downward. Then, slide the drive out of the computer. sliding plate lever sliding plate CD/DVD drive Installing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 53. 2 If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive- panel inserts (see page 77).
Page 96 3 Gently slide the drive into place until you hear a click or feel the drive securely installed. NOTE: If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive panel inserts and slide the drive into place. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.
Page 97 See the documentation that came with the drive for instructions on installing any software required for drive operation. 9 Enter system setup (see page 105) and select the appropriate Drive option. 10 Verify that your computer works correctly by running the Dell Diagnostics (see page 46). data cable power cable...
Page 98: Battery
Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
Page 99: Replacing The Computer Cover
5 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place. 6 Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
Page 100 6 Ensure that the cover is seated correctly before moving it to the upright position. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. Removing and Installing Parts...
Page 101: Appendix
Appendix Specifications Processor Processor type Level 1 (L1) cache Level 2 (L2) cache Memory Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address Computer Information Chipset DMA channels Interrupt levels BIOS chip (NVRAM) System clock ® ® Intel Pentium 4 with Hyper-Threading technology NOTE:...
Page 102 Video Type Audio Type Expansion Bus Bus type Bus speed connectors connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) Appendix PCI Express ADI 1986 CoDec PCI 2.3 PCI Express x1 and x16 PCI: 33 MHz...
Page 103 Drives Externally accessible: Available devices Internally accessible: Connectors External connectors: Serial Parallel Video Network adapter Audio System board connectors: Primary IDE drive Serial ATA FlexBay Drive PCI 2.3 PCI Express x1 PCI Express x16 one 3.5-inch drive bay (FlexBay) two 5.25-inch drive bays Serial ATA drives (2), floppy drive, Zip drive, USB memory devices, CD drive, CD-RW drive, DVD drive, DVD-RW drive, and DVD and CD-RW combo drive, and media reader...
Page 104 Controls and Lights Power control Power light Hard-drive access light Link integrity light (on integrated network adapter) Activity light (on integrated network adapter) Diagnostic lights Standby power light Power DC power supply: Wattage Heat dissipation Voltage (see the safety instructions located in the Product Information Guide for important voltage setting information)
Page 105: System Setup
Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage System Setup Overview Use system setup as follows: • To change the system configuration information after you add, change, or remove any hardware in your computer •...
Page 106: Entering System Setup
Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear. 3 Once this F2 prompt appears, press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press <F2>.
Page 107 Options List — This Option Field — This field contains information about each field appears on the left option. In this field you can view your current settings and side of the system setup make changes to your settings. window. The field is a Use the right and left arrow keys to highlight an option.
Page 108: System Setup Options
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System System Info CPU Info Memory Info Date/Time Boot Sequence Drives Diskette Drive Drives 0 through SATA Operation Onboard Devices...
Page 109 This field enables and disables the internal USB for FlexBay. USB for FlexBay Off = Internal USB for FlexBay is disabled. On = Internal USB for FlexBay is disabled. The factory default setting is On. NOTE: Identifies and defines the parallel port settings. You can set the parallel port LPT Port Mode to Off, AT, PS/2, EPP , or ECP .
Page 110 Security Admin Password System Password Password Status Power Management AC Recovery Auto Power On Auto Power Time Low Power Mode Remote Wake Up Suspend Mode Maintenance CMOS Defaults Event Log Appendix This section displays available system security options. This option provides restricted access to the computer's system setup program in the same way that access to the system can be restricted with the System Password option.
Page 111: Boot Sequence
POST Behavior When set to On (default), your computer starts more quickly because it Fastboot skips certain configurations and tests. This option involves the rightmost bank of keys on your keyboard. When set Numlock Key to On (default), this option activates the numeric and mathematical features shown at the top of each key.
Page 112: Clearing Forgotten Passwords
3 When F2 = Setup, F12 = Boot Menu press <F12>. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer (see page 53) and try again. The Boot Device Menu appears, listing all available boot devices.
Page 113 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 61), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2. 3 Close the computer cover (see page 99).
Page 114: Clearing Cmos Settings
Clearing CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 53. 2 Reset the current CMOS settings: Locate the 2-pin CMOS jumper (RTCRST) on the system board (see page 61).
Page 115: Mouse
Mouse If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse: 1 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 2 Wipe the ball with a clean, lint-free cloth. 3 Blow carefully into the ball cage to dislodge dust and lint.
Page 116: Dell Technical Support Policy (U.s. Only)
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.
Page 117: Class A
Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference.
Page 118: Fcc Identification Information
Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 119 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops)
Page 120 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
Page 121 City Code Chile (Santiago) Sales, Customer Support, and Technical Support Country Code: 56 City Code: 2 China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and...
Page 122 Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support Customer Care Tech Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail: http://support.euro.dell.com/dk/da/emaildell/...
Page 123 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
Page 124 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
Page 125 Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
Page 126 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
Page 127 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
Page 128 Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable computers) Technical Support (for servers and workstations)
Page 129 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: http://support.euro.dell.com/no/no/emaildell/ Country Code: 47 Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support Peru General Support Poland (Warsaw) Website: support.euro.dell.com...
Page 130 Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
Page 131 Country (City) International Access Code Country Code City Code Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support Customer Care Sales Switchboard Corporate Technical Support Customer Care...
Page 132 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales...
Page 133 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct and general)
Page 134 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
Page 135: Index
USB, 56, 58 VGA, 58 video, 58 copying CDs and DVDs, 17 cover removing, 59 replacing, 99 Dell Dell Diagnostics, 46 support policy, 116 support site, 10 diagnostic lights, 43 diagnostics Dell, 46 lights, 43, 56 documentation End User License...
Page 136 85 hard drive activity light, 56 installing, 83 installing second, 84 problems, 29 removing, 82 hardware Dell Diagnostics, 46 Hardware Troubleshooter, 49 headphone connector, 56 hibernate mode, 24-25 Hyper-Threading, 26 installing parts before you begin, 53 recommended tools, 53...
Page 137 27 blue screen, 33 CD drive, 28 CD-RW drive, 28 computer crashes, 32-33 computer stops responding, 32 Dell Diagnostics, 46 diagnostic lights, 43 drives, 27 DVD drive, 28 e-mail, 29 error messages, 30 general, 32 hard drive, 29...
Page 138 108 screens, 106 technical support policy, 116 transferring information to a new computer, 26 troubleshooting Dell Diagnostics, 46 diagnostic lights, 43 Hardware Troubleshooter, 49 restore to previous state, 50 tips, 27 connect to computer, 20-21 booting to devices, 111...
Page 139 warranty information, 9 Windows XP Device Driver Rollback, 49 Files and Settings Transfer Wizard, 26 Hardware Troubleshooter, 49 Hyper-Threading, 26 Network Setup Wizard, 23 Program Compatibility Wizard, 33 reinstalling, 50 scanner, 39 System Restore, 50 wizards Files and Settings Transfer Wizard, 26 Network Setup Wizard, 23 Program Compatibility...
Page 140 Index...

This manual is also suitable for:

Dimension 5000

Dell Dimension C7565 Owner's Manual

1 Setting up and Using Your Computer

2 Solving Problems

3 Troubleshooting Tools

4 Removing and Installing Parts

5 Appendix

Index

Quick Links

Troubleshooting

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Summary of Contents for Dell Dimension C7565

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Table of Contents