HP P4000 Resource Manual
Support resource guide
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Also See for P4000:
- User manual (350 pages) ,
- Maintenance manual (53 pages) ,
- Release notes (18 pages)
Table of Contents
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NOTE: The information below will be kept up to date at the following link, which will be available soon:
www.hp.com/go/P4000Support
[CTRL + click on the applicable link]
Firmware, BIOS, Driver updates
Service Console / Health Check
F
M
INDING
ANUALS AND OTHER
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S
S
UBMITTING
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V
A
A - L
DDENDUM
INKS
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B - A
DDENDUM
CRONYM
HP LeftHand / P4000
Support Resource Guide
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/ P4000 S
AND
/ P
VALUATIONS
T
ECHNICAL
P
ATCHES
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O
FFERINGS
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P
S
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C
ROOF OF
I
NFORMATION
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Table of Contents
Related Manuals for HP P4000
Summary of Contents for HP P4000
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Page 1: Table Of Contents
HP LeftHand / P4000 Support Resource Guide NOTE: The information below will be kept up to date at the following link, which will be available soon: www.hp.com/go/P4000Support [CTRL + click on the applicable link] HP L / P4000 S DVICE FROM THE UPPORT EXPERTS .............. -
Page 2: Advice From The Hp Left
The information used to populate the “company name” field during Service Console / Health Check installation. Sign up to receive product alerts and advisories. HP LeftHand P4000 Technical Support strongly recommends that you sign up for HP Subscribers Choice at: •... -
Page 3: Finding Software And Contracts And Support
INDING ANUALS AND OTHER ECHNICAL NFORMATION To download P4000 / LeftHand user manuals and other support documentation go to: http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&taskId=101&prodClassId=- 1&contentType=SupportManual&docIndexId=64180&prodTypeId=12169&prodSeriesId=3936136 Using Control-F on this page to search for keywords is often the easiest way to find the correct document. - Page 4 Important information on Bundle vs Individual Unit Serial Numbers: Many LeftHand / HP P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In those cases, each node will have a label with its individual serial number, but will also have a separate label with the “Bundle Serial Number”.
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Page 5: Installation
The typical courses for LeftHand / P4000 customers are The HJ850s “P4000 Basic” and HJ851s “P4000 Advanced” courses. Note that as of mid-June, 2010, these two courses will be replaced with the HK364s P4000 Administration course. Purchase training: For information on purchasing product training, contact your local HP sales rep, authorized reseller, or go to the following link and call the number for your particular country: http://www.hp.com/education/news/contact-phone.html. -
Page 6: Software / Hardware
HJ850s and/or HJ851s courses. Note that as of mid-June, 2010, these two courses will be replaced with the HK364s P4000 Administration course. If you are unable to locate your welcome letter, use “Bundle” as the method of payment in the “other HP contract” field on the web registration form. -
Page 7: End - Of -Life Policy
Important information on Bundle vs individual Unit Serial Numbers: Many LeftHand / HP P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In those cases, each node will have a label with its individual serial number, but will also have a separate label with the “Bundle Serial Number”. -
Page 8: Calling Support
Important information on Bundle vs Individual Unit Serial Numbers: Many LeftHand / HP P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In those cases, each node will have a label with its individual serial number, but will also have a separate label with the “Bundle Serial Number”. - Page 9 Iraq +971 4 390 4785 Ireland 1850 924 590 Israel 09 7623 300 Italy 02 4527 9050 Jersey 0870 842 2330 Jordan +971 4 390 4785 Kazakhstan +7 495 797 3525 Kenya 020 272 0846 Kosovo 6324 0005 Kuwait +971 4 390 4785 Kyrgyzstan +7 495 797 3525 67 030 721 / Toll free: 800 80 12/ After Hours:...
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Page 10: Viewing Case Status
Switzerland 0848 800 724 Syria +971 4 390 4785 Tajikistan +7 495 797 3525 Togo +212 5 22 24 87 70 Tunisia 23 925 000 Turkey 0212 444 71 72 Turkmenistan +7 495 7973525 Ukraine 44 496 9669 United Arabic Emirates 04 390 4785 or Toll Free: 800 4326 United Kingdom 0845 161 0050... -
Page 11: Purchasing / Presales
Download latest version (8.5) of P4000 SAN/iQ Upgrade Software: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18964&pro dSeriesId=3832580&prodNameId=4024943&swEnvOID=2078&swLang=13&mode=2&taskId=135&swItem=co-83610-1 Download Miscellaneous P4000 Software: (does not include full releases of San/iQ or Recovery images): www.hp.com/go/P4000Downloads Download P4000 System Recovery Images, and past versions of P4000 SAN/iQ Upgrade Software www.itrc.hp.com/service/sum/home.do... - Page 12 > Support and Drivers > Download drivers and software (and firmware) > Enter product “HP LeftHand” or “P4000” > GO > Select your Product > Select “Cross operating system (BIOS, Firmware, Diagnostics, etc.”) Service Console – Health Check installation instructions: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01744668/c01744668.pdf...
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Page 13: Summary
P4000 – HP nomenclature for the iSCSI SAN product family iSCSI – Internet SCSI, or Internet Small Computer Systems Interface SAN – Storage Area Network SAN/iQ – Name of the software comprising the OS and management of P4000 SANs ITRC – IT Resource Center SAID – Service Agreement ID SUM –...