Page 1 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL TABLE OF CONTENTS JANUARY 2009 T A B L E C O N T E N T S P R O G R A M M I N G S E C T I O N...
Page 2 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL TABLE OF CONTENTS JANUARY 2009 AUTOMATED ATTENDANT PROGRAMMING PROCEDURES ACCESSING TUI PROGRAMMING .......... 5.1.1 ACCESSING WEB PROGRAMMING ........5.2.1 PROGRAMMING SCREEN ELEMENTS ........5.3.1 VOICEMAIL PROGRAMMING OVERVIEW PROGRAMMING OVERVIEW ..........6.1.1 PROGRAMMING LEVELS ............
Page 3: Programming Overview
PART 1. INTRODUCTION TO PROGRAMMING 1.1 PROGRAMMING OVERVIEW The OfficeServ 7100 system arrives from the factory with default data. Connect it to trunks, stations and power, turn the system on and it is fully operational. The only thing left to do is customize the data to fit the customer’s needs. This is called programming the system.
Page 4 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 JANUARY 2009 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.
Page 5: Programming Levels
Before you begin entering customer data, follow this important reminder. D. Remote Programming The OfficeServ 7100 also provides a proprietary application called Installation Tool (IS Tool). This application can be loaded onto any high performance PC (that meets the minimum requirements) and it is used only to program the telephone system from anywhere in the world, provided there is a LAN/WAN or modem connection.
Page 6 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 JANUARY 2009 This permits technicians to program the phone system, modify the customer database or download (save) the entire customer database to a file. This file can be saved as a back up and can be uploaded when required to restore the database.
Page 7 The SRAM was battery-backed on the MCP10 card by a super-capacitor with a battery backup switch which could clear the memory and default the system. However, the memory architecture of the OfficeServ 7100 with the MP10a is different.
Page 8 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 JANUARY 2009 1) NAND FLASH (128MB): Holds information such as Call Logs, Alarms, UCD call stats, program logs traffic reports and system database backup. NAND Flash is non-volatile is will not erase until memory clear procedure is performed.
Page 9 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 JANUARY 2009 IMPORTANT REMINDER When first installing the MP10a, always press and hold the reset switch for 7 to 10 seconds during bootup to reset and clear memory. This will ensure that you begin with clean default data.
Page 10: Program List In Numerical Order
Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2009 1.5 PROGRAM LIST IN NUMERICAL ORDER STATION LOCK LCR CLASS OF SERVICE CHANGE USER PASSCODE ALLOW CID / ANI CALL FORWARD COPY STATION/TRUNK USE SET ANSWER MODE...
Page 11 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2009 ASSIGN TRUNK GROUP ENABLE TECHNICIAN PROGRAM ASSIGN INTERNAL PAGE ZONES CHANGE TECHNICIAN PASSCODE ASSIGN EXTERNAL PAGE ZONE CUSTOMER ACCESS MMC NUMBER ASSIGN SPEED BLOCK SYSTEM I/O PARAMETER UCD OPTIONS LEVEL &...
Page 12 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2009 1.6 PROGRAM LIST IN ALPHABETICAL ORDER 16TRUNK GAIN DISA TRUNK ASSIGNMENT ACCESS NUMBER DISPLAY SERVER STATUS ACCOUNT CODE DISTINCTIVE RINGING ADD-ON MODULE ASSIGNMENT DOOR RING ASSIGNMENT...
Page 13 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2009 PICKUP GROUPS SYSTEM LINK ID PORT CLEAR SYSTEM OPTION PRESET FORWARD NO ANSWER SYSTEM RESOURCES PRI CONTROL SYSTEM SPEED DIAL PRIVATE IP ADDRESS SYSTEM SPEED DIAL BY NAME...
Page 14: Mmc's Associated By Category
Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2009 1.7 MMC’S ASSOCIATED BY CATEGORY KEYSET USER OPTIONS ALARM CLOCK SPOT INFO SPD ALARM REMINDER STATION ON/OFF CALL FORWARD SET ANSWER MODE CALLER ID / ANI DISPLAY...
Page 15 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2009 TRUNK LEVEL PROGRAMS 16TRUNK GAIN TRUNK COST RATE TABLE C.O./PBX LINE TRUNK DIAL TYPE CALLER ID / ANI TRUNKS ASSIGNMENT TRUNK GAIN CONTROL ASSIGNMENT CLI RINGING...
Page 16 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2009 TECHNICIAN ONLY PROGRAMS CARD PRE-INSTALL LICENSE CHANGE TECHNICIAN PASSCODE MAINTENANCE BUSY ASSIGNMENT CUSTOMER ACCESS MMC NUMBER PROGRAM DOWNLOAD CUSTOMER DATABASE COPY SLI2 GAIN DIAGNOSTIC TIME SYSTEM ALARM ASSIGNMENT...
Page 17 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 PART 2. PROGRAM PROCEDURES 2.1 OVERVIEW THE FOLLOWING INSTRUCTIONS FOR EACH MMC ASSUME THAT YOU HAVE ALREADY OPENED PROGRAMMING. HELPFUL HINT: When you are finished programming in MMC codes 100–855 and have other programming to do, press SPEAKER to exit the MMC but stay in the programming mode and use one of the following methods.
Page 18 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 100 STATION LOCK DESCRIPTION: Allows the system administrator or technician to lock or unlock an individual station or all stations simultaneously. The three options are as follows: UNLOCKED Unlocks a locked station.
Page 19 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 100 Press UP or DOWN key to make selection and press RIGHT soft key to return to step 2. 4. Press TRANSFER to save and exit Press SPEAKER to save and advance to next MMC.
Page 20 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 101 CHANGE USER PASSCODE DESCRIPTION: Allows the system administrator or technician to reset any keyset’s passcode to its default value of “1234.” This MMC cannot display station passcodes; it can only reset them to default.
Page 21 This MMC also allows call forward to be set after the destination has been entered. The OfficeServ 7100 system allows five types of call forwarding: FORWARD ALL, FORWARD NO ANSWER, FORWARD BUSY, FORWARD FOLLOW ME and FORWARD DND. There is an additional option, FORWARD BUSY/NO ANSWER, that allows both of these options to be activated at the same time, provided that destinations have been entered for both.
Page 22 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 102 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 23 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 102 DEFAULT DATA: NONE RELATED ITEMS: MMC 301 ASSIGN STATION COS MMC 501 SYSTEM TIMERS MMC 502 FORWARD NO ANSWER TIMER MMC 701 ASSIGN COS CONTENTS...
Page 24 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 103 SET ANSWER MODE DESCRIPTION: Allows the system administrator to change the answer mode of any keyset. Each keyset can have its answer mode set to one of the following options: RING: The keyset will ring in one of eight custom ring patterns.
Page 25 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 103 3. Dial 0, 1 or 2 to change ring mode [205] ANS MODE VOICE ANNOUNCE Press UP or DOWN to select ring mode and Press RIGHT soft key to return to step 2 above.
Page 26 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 104 STATION NAME DESCRIPTION: Allows the system administrator or technician to enter an 11-character name to identify an individual station. Messages are written using the keypad. Each press of a key will select a character.
Page 27 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 104 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 28 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 105 STATION SPEED DIAL DESCRIPTION: Allows the system administrator or technician to program the personal speed dial locations assigned to a station. This must be done for single line telephones because these stations cannot access programming.
Page 29 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 105 3. Dial location number (e.g., 05) [205] SPEED DIAL 05: _ Press UP or DOWN to select location and press RIGHT soft key to move cursor.
Page 30 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 106 STATION SPEED DIAL NAME DESCRIPTION: Allows an 11-character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when the directory dial feature is used.
Page 31 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 106 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 32 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 107 KEY EXTENDER DESCRIPTION: Use this program to view the programmable keys assigned to keyset station. In addition, it allows the system administrator to assign key extenders to some keys that will make a general access feature key more specific.
Page 33 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 107 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 34 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 107 DEFAULT DATA: NONE RELATED ITEMS: MMC 720 COPY KEY PROGRAMMING MMC 721 SAVE STATION KEY PROGRAMMING MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING...
Page 35 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 108 STATION STATUS DESCRIPTION: Displays the following attributes of a station port. This is a READ-ONLY MMC: PORT # Cabinet (1~5)/Slot (1~3)/Port (1~12) TYPE Device Type...
Page 36 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 108 DEFAULT DATA: PORT #: FOLLOWS HARDWARE POSITION TYPE: DEPENDENT ON CONNECTED DEVICE PICKUP GROUP: NONE SGR: NONE BOSS-SECR: NONE PAGE ZONE: NONE COS NUMBER:...
Page 37 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 109 DATE / TIME DISPLAY DESCRIPTION: Allows the system administrator or technician to select the date and time display mode on a per-station basis or system-wide.
Page 38 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 109 3. Dial 0~2 to select mode [205] DAY FORMAT COUNTRY:ORIENTAL Press UP or DOWN to scroll through modes and press RIGHT soft key to move cursor.
Page 39 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 110 STATION ON/OFF DESCRIPTION: Allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION Automatically places an existing C.O. call on...
Page 40 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 110 FEATURES DESCRIPTION If this setting is set to OFF the CID review list will only store CID information for calls that were not answered at the station and reject CID REVIEW ALL the information for calls that were answered.
Page 41 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 110 ACTION DISPLAY 1. Press TRANSFER 110 [201] STN ON/OFF AUTO HOLD :OFF Display shows 2. Dial the option number from above list [201] STN ON/OFF HOT KEYPAD :OFF (e.g., 4)
Page 42 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 110 DEFAULT DATA: AUTO HOLD: ON AUTO ANS CO: OFF SECURE OHVA: ON CID REVW ALL: ON DISP SPDNAME: OFF AME PASSCODE: OFF AUTO CAMPON: OFF RING PREF.: ON...
Page 43 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 111 KEYSET RING TONE DESCRIPTION: Allows the system administrator or technician to select the ring tone heard at each keyset. There are eight ring tones available at each keyset. A short tone burst of the selection will be heard when the dial keypad is pressed.
Page 44 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 AUGUST 2007 MMC: 112 ALARM CLOCK DESCRIPTION: Allows the system administrator or technician to set or change the alarm clock/appointment reminder feature for any analog station. This must be done for single line telephones, as they cannot access programming.
Page 45 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 AUGUST 2007 MMC: 112 4. Enter alarm time in 24-hour clock format [205] ALM CLK(2) (e.g., 1300 for 1pm). HHMM:1300 NOTSET 5. Dial entry from above list for alarm type (e.g. 2)
Page 46 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 114 STATION VOLUME DESCRIPTION: Allows the station user or system administrator to set the ring volume, off hook ring volume, handset receiver volume, speaker volume, background music volume and page volume for any or all keysets.
Page 47 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 114 ACTION DISPLAY 1. Press TRANSFER 114 [201] STN VOLUME RING VOLUME : 4 Display shows 2. Dial keyset number (e.g. 205). [205] STN VOLUME RING VOLUME : 4 3a.
Page 48 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 115 SET PROGRAMMED MESSAGE DESCRIPTION: Allows a display keyset user to program and set a Programmed Message at their station. Message 00~10, 19-20, are pre-programmed. Each display keyset user can create their own individual programmed messages, 11~18.
Page 49 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 115 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO MESSAGES SELECTED MESSAGES 11~18 ARE “BLANK” FOR EACH STATION...
Page 50 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2008 MMC: 116 ALARM REMINDER DESCRIPTION: Allows the system administrator or technician to set or change the alarm clock/appointment reminder feature for any digital station, MMC 112 must be used for analog stations.
Page 51 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2008 MMC: 116 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right.
Page 52 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2008 MMC: 116 7. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: ALARMS ARE NOTSET RELATED ITEMS: NONE...
Page 53 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 117 TEXT MESSAGE DESCRIPTION: This program allows the user to create or modify 16 character text messages for their personal use in response to an off-hook voice announcement (OHVA). Only the stations set to use text messaging in MMC 611 can create and use text messages.
Page 54 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 117 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right Used to store data and advance to next MMC...
Page 55 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 118 CONFERENCE GROUP DESCRIPTION: This program defines the conference groups. Only 5012 ITP keysets and OfficeServ Softphone users that are set to use conference groups in Program 612 can access this MMC.
Page 56 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 118 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right Used to store data and advance to next MMC...
Page 57 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 118 7. Arrow down to the next member. [205] GRP (2) MBR3 NONE 8. Press RIGHT soft key to enter member. [205] GRP (2) MBR3 NONE 9.
Page 58 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 119 CALLER ID / ANI DISPLAY DESCRIPTION: Allows the technician to set the individual station display preference on a per station basis. Caller ID, ANI and ISDN CLI can be selected to either show the name, number first, or no display depending on the type of call.
Page 59 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 119 3. Dial 0 for CID or 1 for ANI [205] ANI DISP NAME FIRST Press UP or DOWN to select option and press RIGHT soft key to continue or LEFT soft key to return to step 2.
Page 60 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 120 LARGE LCD OPTION DESCRIPTION: This program sets the options needed for a phone having a large LCD. 0. IDLE DISPLAY Sets whether to display ‘CALENDAR’ or ‘INFORMATION’ on LCD in an idle state.
Page 61 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 120 4. Select the desired option. [205] IDLE DISP INFORMATION Use VOLUME to select the desired option and press the RIGHT soft button to move the cursor.
Page 62 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 121 ASSIGN STATION LANGUAGE DESCRIPTION: This MMC is used to assign the station display language. All station related displays will be in the language assigned to that station in this MMC. This MMC is assigned on a per station basis.
Page 63 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 121 2. Enter station number (eg 205) [205] LANGUAGE ENGLISH Press UP or DOWN to scroll through stations numbers and press RIGHT soft key to move cursor.
Page 64 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 122 SPOT INFO SPD Reserved for Future Use...
Page 65 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 125 EXECUTIVE PRESENT STATE DESCRIPTION: When inter-working with EASYSET, the state of executive stations can be displayed. This program sets the present state of executive that the user wants to show. Also, this program allows the executive/secretary function so the user can set the answer mode for when an executive calls up.
Page 66 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 125 iDCS, DS and ITP KEYSETS • COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 67 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 125 3. Press [0]~[3] to select the desired sub [205] EXEC STATE IN THE ROOM menu Press VOLUME to select the desired sub menu and press the RIGHT soft button to move the cursor.
Page 68 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 126 MOBEX NUMBER DESCRIPTION: [Available Only with v.4.30 or Higher] This MMC is used to configure any MOBEX ports that have a Master Station assigned.
Page 69 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 126 ACTION DISPLAY 1. Press TRANSFER 126. [2001]MOBEX NUM. PASSCODE:_ Display prompts you to enter password. This is the station passcode set in MMC 101 2.
Page 70 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 199 SHOW LICENSE STATUS DESCRIPTION: This read only MMC will confirm the license status of MGI, Voicemail, Softphone, MOBEX Executive users, and SIP stations. License status actually displays the max number of the respected services that are licensed and connected in the system at the time requested.
Page 71 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 200 OPEN CUSTOMER PROGRAMMING DESCRIPTION: Used to open (enable) and close (disable) customer-level programming. If programming is not opened and an attempt is made to access a system MMC, the error message [NOT PERMIT] will be displayed.
Page 72 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 200 Press SPEAKER to advance to MMC entry 212:ALARM RING SELECT PROG. ID level and press UP or DOWN key to select Enter MMC number and press RIGHT soft key to enter MMC.
Page 73 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 201 CHANGE CUSTOMER PASSCODE DESCRIPTION: Used to change the passcode allowing access to MMC 200 Open Customer Programming from its current value. NOTE: The passcode is four digits long. Each digit can be 0-9. The current (old) passcode is required for this MMC.
Page 74 This is the passcode required to clear an alarm sensor. AA RECORD NOT USED. This item will be removed in the future from the OfficeServ 7100 software. DELETE Hotel / Motel feature passcode, required to delete entries from a guest or meeting room bill (NOT USED IN THE USA).
Page 75 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 202 Press UP or DOWN key to make selection CHANGE PASSCODE DISA ALARM : 5678 Press RIGHT soft key to move cursor to passcode entry.
Page 76 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 203 ASSIGN UA DEVICE DESCRIPTION: Assigns ringing device to be accessed when a Universal Answer (UA) key is pressed or the UA pickup code is dialed. UA assignment is made in MMC 601 Assign Station Group for a group and then the group is entered here.
Page 77 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 204 COMMON BELL CONTROL DESCRIPTION: Determines whether the common bell relay contact has an interrupted or continuous closure when activated. If interrupted is chosen, the relay follows an internal C.O.
Page 78 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 205 ASSIGN LOUD BELL DESCRIPTION: This MMC is used to pair a station with an audible tone output from the MISC PORT. The MISC PORT loud bell output may be assigned to one station. The default directory number is not assigned for Loud Bell.
Page 79 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 206 BARGE-IN TYPE DESCRIPTION: Sets the type of barge-in that is permitted. OPTION TYPE OF BARGE-IN DESCRIPTION NO BARGE-IN Barge-in feature is unavailable regardless of a station’s barge-in status.
Page 80 NOTE: This MMC is not used to assign voice mail card ports. Voice mail card ports are assigned as voice mail ports automatically when the OfficeServ 7100 detects a voice mail card.
Page 81 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 207 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NORMAL PORT RELATED ITEMS: MMC 726 VM/AA OPTIONS...
Page 82 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 208 ASSIGN RING TYPE DESCRIPTION: Provides the flexibility to program single lines to have ICM ringing, C.O. ringing and data secure. With the many types of external ringing devices, all configurations can be met.
Page 83 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 208 DEFAULT DATA: ICM RING RELATED ITEMS: NONE...
Page 84 ASSIGN ADD-ON MODULE DESCRIPTION: Designates to which keyset a 64 button module is assigned to. An OfficeServ 7100 system will support up to 2 (two) 64 button modules per station. NOTE: The 64 button modules do not have a speaker or microphone so they will not have the off-hook voice announce option.
Page 85 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 210 CUSTOMER ON/OFF PER TENANT DESCRIPTION: Allows the system administrator to set in system features on a per-tenant basis. Each system option has a corresponding dialing number, as listed below. All options toggle ON/OFF.
Page 86 This option was added to provide error tone when an 16: DID ERR TONE :OFF invalid DID number is received. The OfficeServ 7100 error tone should not be sent to the public network in the USA. When turned OFF a single line phone will be able to handle 2 calls simultaneously.
Page 87 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 210 digits dialed are shown on the keyphone display. When OFF, the last 11 digits are displayed. When ON, then a station may enter an account code using a one touch account code (ACC) key.
Page 88 When ON, an incoming call is dialed when the type of ISDN 83 3.1K W/O HLC:OFF incoming call is 3.1K AUDIO type without HLC. 84 AOC CALLCOST:OFF NOT USED IN THE OFFICESERV 7100. 85 CHKIN RESTRC:OFF NOT USED IN THE OFFICESERV 7100. 86 CHECK-IN FAC:OFF...
Page 89 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 210 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 90 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 211 DOOR RING ASSIGNMENT DESCRIPTION: Designates which station or group of stations will ring when a door box button is pressed. If the ring plan destinations are not input the default ring plan 1 is used.
Page 91 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 211 3. Enter new ring plan number selection via dial [250] DOOR RING 1:301 2:500 keypad Press UP or DOWN key to make selection and press RIGHT soft key.
Page 92 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 214 DISA ALARM RINGING STATION DESCRIPTION: Assigns the DISA alarm to ring at a specific phone. It is recommended that the person who can clear the alarm also receives the notification. There can be two distinct stations for notification.
Page 93 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 217 STATION PAIR DESCRIPTION: Assigns a secondary station to a keyset. This secondary station can be a keyset. a single line port or an ITP phone. It is recommended that the extension number for the secondary station should be blocked from receiving direct intercom calls in MMC 314 to prevent the secondary station being accidentally called.
Page 94 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 217 4. Press TRANSFER button to store and exit Press SPEAKER button to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 102 STATION FORWARDING...
Page 95 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 218 RELAY TYPE DESCRIPTION: This MMC defines the uses of the 2 relays on the MP10/MP10a card. These relays may be defined as EXTERNAL PAGE, COMMON BELL, LOUD BELL or NOT USED.
Page 96 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 218 4. Press TRSF to store and exit Press SPK to save and advance to next MMC DEFAULT DATA: EXTERNAL PAGE RELATED ITEMS: MMC 204 COMMON BELL...
Page 97 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 219 TRAFFIC REPORT PRINTOUT DESCRIPTION: This MMC is used to print a traffic report and select options. The traffic report can be printed upon demand, every hour, at a programmed time of each day, or up to three separate timed shifts.
Page 98 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 219 2. Use the volume keys to select the printout TRAFFIC REPORT AUTO PRINT OPTN method and use the RIGHT soft key to access. 3. Use the volume keys to select the printout...
Page 99 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 223 ISDN SERVICE TYPE DESCRIPTION: Assign the ISDN service type of SLT port. Service consist of BC (Bearer Capability) and HLC (High Layer Capability). TYPE...
Page 100 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 223 DEFAULT DATA: VOICE RELATED ITEMS: NONE...
Page 101 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 224 AUDIO PROMPT DESCRIPTION: This MMC is designed to enhance the Wake Up feature. The system will play a recorded Prompt when a Wake Up call is answered by the user. The Wake Up...
Page 102 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 224 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 103 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 224 DEFAULT DATA: STN GROUP NONE PROMPT NO. NONE GROUP BUSY NONE RBT SOURCE NONE RELATED ITEMS: MMC 601 STATION GROUPS...
Page 104 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 300 CUSTOMER ON/OFF PER STATION DESCRIPTION: Allows the following features to be enabled on a per-station basis. ACCESS DIAL Determines whether a user can select a trunk or trunk group by dialling its directory number (DN).
Page 105 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 300 CID TO SLT: System provides Caller ID to SLT. NO RCL FLASH: If ON and an SLT hook flashes and does not dial and hangs up, then the call will disconnect.
Page 106 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 300 5. Press LEFT soft key to return to step 2 Press RIGHT soft key to return to step 1 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 107 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 301 ASSIGN STATION COS DESCRIPTION: Used to assign class of service to each keyset. There are 30 different classes of service that are defined in MMC 701, Assign COS Contents. There are 6 ring plans based on the Ring Plan Time in MMC 507 that can apply to the COS.
Page 108 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 301 4. Enter ring plan class of service (e.g., 05) [205] STN COS 1:05 2:01 3:01 Use UP and DOWN to scroll through classes of service and press RIGHT soft key to...
Page 109 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 302 PICKUP GROUPS DESCRIPTION: Allows the assignment of stations into call pickup groups. There are 20 pickup groups in the system. An unlimited number of members can belong to each group.
Page 110 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 302 DEFAULT DATA: NO PICKUP GROUPS ASSIGNED RELATED ITEMS: MMC 107 KEY EXTENDER MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING...
Page 111 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 303 ASSIGN EXECUTIVE/SECRETARY DESCRIPTION: Assigns BOSS keysets to SECRETARY keysets. One BOSS station can have up to and including four SECRETARY stations and one SECRETARY station can have up to and including four BOSS stations.
Page 112 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 303 4. Press LEFT soft key to return to step 2 and continue entries Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 113 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 304 STATION/TRUNK USE DESCRIPTION: This MMC defines which station use groups (defined in MMC 614) can access or answer which trunk use groups. If a station use group is set to NO Dial, members of that station use group will not have the ability to place a call.
Page 114 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 304 Press UP or DOWN key to select YES/NO [205] USE [704] DIAL:NO ANS:NO Option Dial 1 for YES or 0 for NO and press RIGHT soft key to return to step 2.
Page 115 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 305 ASSIGN FORCED CODE DESCRIPTION: This MMC allows only one of the four options to be selected; the assignment of account code with verification, account code without verification, authorization codes, or none on a per-station basis or on an all-station basis.
Page 116 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 305 3. Dial a feature option 0-3 (e.g., 2) [205] FORCD CODE ACCT VERIFIED Press UP or DOWN key to select option and press RIGHT soft key to return step 2.
Page 117 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 306 HOT LINE DESCRIPTION: Allows a station the ability to make a predetermined call similar to a ringdown circuit, upon the expiration of a timer (see MMC 502 STN TIMERS, Off-Hook Selection Timer).
Page 118 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 306 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 502 STN TIMERS, OFF-HOOK SELECTION TIMER...
Page 119 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 308 ASSIGN BACKGROUND MUSIC SOURCE DESCRIPTION: Assigns a background music source to the keysets. There is one external music source selection on the MISC port of the MP10/MP10a card.
Page 120 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 308 DEFAULT DATA: NONE RELATED ITEMS: MMC 309 ASSIGN STATION MUSIC ON HOLD MMC 408 ASSIGN TRUNK MUSIC ON HOLD SOURCE MMC 724 NUMBER PLAN...
Page 121 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 309 ASSIGN STATION MUSIC ON HOLD DESCRIPTION: Assigns a Music on Hold source to any station. This selection will determine the MOH source you will hear when another station puts you on hold.
Page 122 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 309 3. Enter source number (e.g., 371) [205] STN MOH MOH SOURCE:371 Press UP or DOWN key to make selection and press RIGHT soft key to return to step 2.
Page 123 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 310 LCR CLASS OF SERVICE DESCRIPTION: Assigns the LCR class of service allowed on a per-station, per-trunk basis. There are eight classes which may be assigned. LCR class of service allows specific users to trunk advance up to a matching LCR class of service programmed in MMC 712.
Page 124 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 310 DEFAULT DATA: LEAST COST ROUTING COS 1 RELATED ITEMS: LCR PROGRAMMING MMC 710 LCR DIGIT TABLE MMC 711 LCR TIME TABLE MMC 712 LCR ROUTE TABLE...
Page 125 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 312 ALLOW CID / ANI DESCRIPTION: Allows the system administrator or technician to allow or deny Caller Identification (CID) and or Automatic Number Identification (ANI) data to be seen at display keysets.
Page 126 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 312 DEFAULT DATA: ALLOWED RELATED ITEMS: MMC 119 CID / ANI DISPLAY MMC 414 ASSIGN CID / ANI TRUNKS...
Page 127 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 313 COPY STATION/TRUNK USE DESCRIPTION: This program allows a technician to copy the contents of a station use group or a trunk use group to a new use group without having to enter all the data again.
Page 128 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 314 STATION/STATION USE DESCRIPTION: This MMC is used to allow or restrict Station Use Groups defined in MMC 614 from making intercom calls to one or more Station Use Groups within the same tenant.
Page 129 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 314 DEFAULT DATA: DIAL = ALL STATION USE GROUPS CAN CALL OTHER STATION USE GROUPS = YES RELATED ITEMS: MMC 304 ASSIGN EXTENSION/TRUNK USE MMC 614 SET STATION/TRUNK USE GROUPS...
Page 130 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 315 CUSTOMER SET RELOCATION DESCRIPTION: Customer Set Relocation allows System Administration level or Technician level access to relocate or exchange similar stations in the OfficeServ 500 without wiring changes (see Allow Table bellow).
Page 131 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 315 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 132 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 315 4. Display will return to step 1. SET RELOCATION EXT _ Go to step 2 5. Press SPEAKER to advance to next MMC. DEFAULT DATA:...
Page 133 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 316 PRESET FWD NO ANSWER DESCRIPTION: Allows a technician to assign a default destination for FNA to each station on the system. These destinations may be different for each station or they may be the same.
Page 134 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 316 DEFAULT DATA: NONE RELATED ITEMS: MMC 102 FORWARDING MMC 210 CUSTOMER ON/OFF PER TENANT MMC 502 STATION FWD NO ANS TIMER...
Page 135 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 317 TIME/COST DISPLAY OPTION DESCRIPTION: This MMC determines if a display keyset will show the duration of the call in progress or the cost of the call in progress. Each station can set this option for either TIMER or COST.
Page 136 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 317 2. Dial keyset number (e.g., 205) [205] TIME / COST DISPLAY : TIME Press UP or DOWN to select keyset and press right soft key to move cursor Press ANS/RLS for ALL.
Page 137 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 320 SET BRANCH GROUP DESCRIPTION: This program allows the technician to program branch group for each station. Each station can be in only one branch group. Branch groups enable the user to pick up the incoming call of another station in the same branch group just by lifting the handset.
Page 138 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 321 SEND CLI NUMBER DESCRIPTION: This MMC allows you to set the outbound Caller ID number (CLI) for each station and trunk in the system. This information will be sent during PRI trunk calls, SIP trunk calls, optionally during SPNET trunk calls, and H.323 trunk calls.
Page 139 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 321 4. Enter the CLI Number or SIP Alias Name. [230] CLI NUMB 1 3055922900 5. Repeat Step 3 & 4 to enter other CLI Numbers Repeat Steps 2, 3, &...
Page 140 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 324 SLI2 GAIN Reserved for Future Use...
Page 141 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 326 RBT MESSAGE This feature is not supported on this product in the US.
Page 142 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 327 MMS SERVICE This feature is not supported on this product in the US.
Page 143 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 328 MOBEX INFO DESCRIPTION: [Available Only with v.4.30 or Higher] This MMC is used to configure MOBEX ports as well as Executive MOBEX users. Executive MOBEX options will have no effect unless a valid MOBEX license exists in MMC 860.
Page 144 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 328 ACTION DISPLAY 1. Press TRANSFER 328. [4300]TEL NUMBER Display shows first MOBEX port. 2. Press UP or DOWN to select a MOBEX port [4300]TEL NUMBER Press RIGHT soft key to set options 3.
Page 145 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 329 RING GROUP DESCRIPTION: [Available Only with v.4.30 or Higher] This MMC is used to configure OfficeServ Connect groups. These groups allow you to set up to 5 devices to ring simultaneously with the station. These devices can be DLI, SLI, SIP, ITP, WIP, or MOBEX ports.
Page 146 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 400 CUSTOMER ON/OFF PER TRUNK DESCRIPTION: Assigns several options (listed below) on a per-trunk basis. OPTIONS 1A2 EMULATE When this option is set to ON up to 4 internal stations can participate in a conversation on this trunk by pressing the trunk key.
Page 147 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 400 ANS/RLS Used to select ALL ACTION DISPLAY 1. Press TRANSFER 400 [701] TRK ON/OFF 1A2 EMULATE:OFF Display show 2. Dial trunk number (e.g. 704)
Page 148 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 401 C.O./PBX LINE DESCRIPTION: Used to select the mode of the C.O. line. If the PBX mode is chosen, this allows PBX access codes to be recognized, thus allowing more complete toll restriction (call barring).
Page 149 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 402 TRUNK DIAL TYPE DESCRIPTION: Used to determine the dialling type of each C.O. line. There are two options: DIAL PULSE (rotary dial) and Dual Tone Multi Frequency (DTMF).
Page 150 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 403 TRUNK TOLL CLASS DESCRIPTION: Assigns toll class level assignments on a per-trunk or all-trunk basis on a time based ring plan time assignment defined in MMC 507 Assign Ring Plan Time. The options for toll level will follow the either station class or the class of service defined in MMCs 702 Toll Deny Table and 703 Toll Allowance Table.
Page 151 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 403 3. Press RIGHT soft key to advance to the first [704] TOLL CLASS 1:F-STN 2:F-STN ring plan Press LEFT soft key to advance to first toll...
Page 152 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 404 TRUNK NAME DESCRIPTION: Allows an 11-character name to be entered to identify an individual trunk. Names are written using the keypad. Each press of a key selects a character. Press the desired key to move the cursor to the next position.
Page 153 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 404 PROGRAM KEYS UP & DOWN Used to scroll through options/move cursor left or right KEYPAD Used to enter selections SOFT KEYS Move cursor left and right...
Page 154 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 405 TRUNK TELEPHONE NUMBER DESCRIPTION: Allows an 11-digit number to be entered to identify an individual trunk. Numbers are written using the keypad. Each press of a key selects a digit. Pressing the desired key moves the cursor to the next position.
Page 155 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 405 iDCS, DS and ITP KEYSETS • COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 156 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 405 4. Press RIGHT soft key to return to step 2 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 157 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 406 TRUNK RING ASSIGNMENT DESCRIPTION: Enables ringing to a specific station or to a group of stations when incoming calls are received. This MMC controls ring plan destinations for ring down trunks. If the ring plan destinations are not input the default ring plan is ring plan 1.
Page 158 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 406 5. Dial station number or station group number [704] TRK RING 1:205 2:500 (e.g., 205) Press UP or DOWN key to select station [704] TRK RING...
Page 159 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 407 FORCED TRUNK RELEASE DESCRIPTION: Provides a positive forced trunk release to a specific trunk or all trunks in the event of a trunk lock-up.
Page 160 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 408 ASSIGN TRUNK MOH SOURCE DESCRIPTION: Allows the system administrator to set MOH tone for each trunk in the system. Option 1: MOH—this selects the Music On Hold source will be heard on each trunk when it is put on hold.
Page 161 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 408 Use UP or DOWN to scroll through trunk numbers and press RIGHT soft key to move cursor [ALL] TRK MOH MOH:TONE AA:NONE Press ANS/RLS to select ALL.
Page 162 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 409 TRUNK STATUS READ DESCRIPTION: Allows the status of trunks to be read in a format that will enable the servicing personnel to quickly identify the ownership and position of a trunk. This is a read-only MMC.
Page 163 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 409 ACTION DISPLAY 1. Press TRANSFER 409 [701] TRK STATUS PORT #:C1-S5-P01 Display shows 2. Enter trunk number via dial keypad (e.g.,704) [704] TRK STATUS...
Page 164 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 410 ASSIGN DISA TRUNK DESCRIPTION: Allows the system the ability to have Direct Inward System Access (DISA). Because there is a possibility that unauthorized calls will be made via this feature, several safeguards have been added.
Page 165 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 410 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: ALL TRUNKS NORMAL RELATED ITEMS: MMC 500 SYSTEM-WIDE COUNTERS...
Page 166 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 412 ASSIGN TRUNK SIGNAL THIS MMC IS NOT USED FOR THE OFFICESERV 7100.
Page 167 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 414 ASSIGN CALLER ID / ANI TRUNKS DESCRIPTION: Allows the system administrator or technician to activate Caller ID or ANI on a per- trunk basis. Activating Caller ID or ANI will delay the incoming ring indication at the operator by two ring cycles to allow for the collection of the calling party data.
Page 168 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 414 4. Press TRANSFER to store and exit Press SPEAKER to save and advance to next MMC. DEFAULT DATA: ALL TRUNKS ARE NORMAL RELATED ITEMS:...
Page 169 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 415 REPORT TRUNK ABANDON DATA DESCRIPTION: Allows the system administrator or technician to enable or disable the reporting of abandoned C.O. calls for which CID, CLI or ANI information has been collected on a per-trunk basis.
Page 170 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 415 3. Dial 1 for YES or 0 for NO [705] TRK ABNDN REPORT : NO Use UP and DOWN to scroll through options and use left or right soft key to return to step 2.
Page 171 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 417 TRK TMC GAIN Not For Use In The United States. DESCRIPTION: Allows loss levels for digital trunks to be adjusted on a per trunk basis. There are two adjustments available in this MMC.
Page 172 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 417 Press RIGHT soft key to move cursor and return to Step 1. 4. Press ANS/RLS key to select ALL. [ALL] TRK GAIN RX:+0.0 TX:+0.0 5.
Page 173 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 418 TRUNK GAIN CONTROL DESCRIPTION: Allows loss levels for digital trunks to be adjusted on a per trunk basis. There are two adjustments available in this MMC. ”TX” is the transmit level adjustment of the trunk to the station.
Page 174 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 418 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: TX : +0.0 RX : +0.0...
Page 175 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 419 DISTINCTIVE RINGING DESCRIPTION: Allows the technician to assign the ring tone be sent by the calling station or trunk to the called (receiving) station. There is also a cadence control option to perform a similar function for single line sets.
Page 176 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 419 PROIRITY OPTION No priority on incoming ringing call. (1 -9) Priority levels with 1 being the highest and 9 the lowest. VM RBACK OPTION...
Page 177 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 419 6. Press TRANSFER to store and exit Press SPEAKER to save and advance to next MMC. DEFAULT DATA: DGP TONE ;NONE (1- 8) SLT RING :NONE (1 - 5)
Page 178 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 421 TRUNK COS DESCRIPTION: Used to assign a class of service to each trunk during one of the 6 different ring plans available. There are 30 different classes of service that are defined in MMC 701 Assign COS Contents.
Page 179 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 421 4. Enter the next ring plan class of service [705] TRK COS 1:05 2:05 3:01 (e.g., 05) Use UP and DOWN to scroll through classes...
Page 180 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 422 COST RATE DESCRIPTION: In this MMC, the TRUNK COST RATE flags are entered for each trunk. The per trunk cost rates are defined in MMC 729 Rate Calculation Table. The dialed digits Costing Plans are defined in MMC 730.
Page 181 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 422 DEFAULT DATA: ALL TRUNKS/ALL DIAL PLANS NO COST RATE ASSIGNED RELATED ITEMS: MMC 317 CALL COST DISPLAY OPTION MMC 729 RATE CALCULATION TABLE MMC 730 COSTING DIAL PLAN...
Page 182 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 424 CARD RESTART DESCRIPTION: This MMC is used to restart a PRI card at the card level. This action is required to update the processor on the PRI card to any changes in the card setup MMC’s and to put these changes into effect.
Page 183 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 424 DEFAULT DATA: NONE RELATED ITEMS: MMC 430 PRI CONTROL...
Page 184 U.S. PRI is the DDI (i.e., DID) mode. Further, the default Timer settings are appropriate for the U.S. and should not be changed unless you are instructed to do so by the Samsung Product and/or Technical Support Departments.
Page 185 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 430 USE CHANNEL: the number of provisioned ISDN “B” channels on the PRI (range: 1-23) TIMER: ISDN T200 and T300 series timer values (note: do not change these since defaults are correct for U.S.
Page 186 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 430 8. Press RIGHT soft key and press UP or [7030] PRI OPTION SWH:5ESS10 DOWN key to make selection. 9. Press RIGHT soft key twice and press UP...
Page 187 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 432 CONNECTION STATUS DESCRIPTION: This read only MMC will confirm the connection status of stations or trunks. Display status actually displays the status of a station or trunk at the time requested. If a conference is in progress with the selected trunk or station the display will show one of the conference parties and an arrow ( ).
Page 188 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 432 Enter another station or trunk OR DISPLAY STATUS 235 : 715 press TRANSFER to exit. Display trunk status in conference. Example: Trunk 702, stations 227, 215, and 216 in conference.
Page 189 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 432 Display connection status with trunk or station number in maintenance busy. Press TRANSFER 432. DISPLAY STATUS 201 : IDLE Enter station or trunk number.
Page 190 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 438 16TRUNK GAIN NOT USED IN THE USA...
Page 191 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 500 SYSTEM-WIDE COUNTERS DESCRIPTION: Used to set the values of the system counters. The counters are listed below with a brief description of each. 0 ALARM REM. CNTER The number of times that an alarm reminder will ring a station before cancelling.
Page 192 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 500 8 UCD CS LEVEL 2 Provides call wait indication level 2 if number of calls waiting to be answered in UCD group reaches this value.
Page 193 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 501 SYSTEM TIMERS DESCRIPTION: Allows the technician to adjust individual timers as necessary. NOTE: Certain timers are disabled when the value is “000”. PROGRAM KEYS UP &...
Page 194 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 501 TIMER TABLE TIMER NAME DEFAULT RANGE ALARM TIMER 0100 MIN 0000-2500 MIN ALERT TONE TIMER 1000 MS 100–2500 MS ALM REM.INTERVAL* 25 SEC 1–250 SEC ALM REM.RING OFF*...
Page 195 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 501 TIMER NAME DEFAULT RANGE PARK RCALL TIME 45 SEC 0–250 SEC AP-MMC LOCK OUT 5 MIN 01–60 MIN PERI UCD REPORT 05 SEC 03-99 SEC...
Page 196 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 501 CALLBACK NO ANS This timer controls the time before the callback is automatically canceled when a callback detects Ring No Answer. CAMP ON RECALL...
Page 197 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 501 DISPLAY DELAY TIMER This timer controls the duration a display is shown in the LCD display. This timer also controls the duration of time that error tone is heard.
Page 198 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 501 KMMC LOCKOUT TIMER This timer controls grace period between programming actions while in a programming session. The timer automatically returns the system to secure programming status.
Page 199 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 501 RECALL WAIT TIME This is the time any recall (hold or transfer) to a busy station continues to wait at the station before recalling to the operator.
Page 200 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 502 STATION-WIDE TIMERS DESCRIPTION: Allows certain station timer values to be changed on a per-station basis or for all stations. 1 NO ANS FWD This timer controls how long the station will ring before Forward on No Answer takes place.
Page 201 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 502 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 202 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 502 DEFAULT DATA: NO ANS FWD 015 SEC DTMF DURATION 0100 MSEC FIRST DGT DELAY 0600 MSEC OFFHK SEL 008 SEC EFWD DELAY 010 SEC...
Page 203 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 503 TRUNK-WIDE TIMER DESCRIPTION: Allows certain trunk timer values to be changed on a per-trunk basis or for all trunks. It is not advisable to change these values, with the exception of trunk Flash Time, without assistance from Technical Support.
Page 204 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 503 MFR DLY TIME This is a delay time before a receiver will listen for DTMF for incoming call. This timer should not be changed from its default value of 0 seconds.
Page 205 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 503 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: SEE BELOW TIMER NUMBER TIMER NAME...
Page 206 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 504 PULSE MAKE/BREAK RATIO DESCRIPTION: Allows the ability to change the value of pulses per second and the duration of the make/break time. This will only affect rotary dial trunks.
Page 207 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 505 ASSIGN DATE AND TIME DESCRIPTION: Allows the system date and time to be set. This will set the system-wide clock. FEATURE KEYS Day of Week 0–6 (0:SUN, 1:MON, 2:TUE, 3:WED, 4:THU, 5:FRI, 6:SAT)
Page 208 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 506 TONE CADENCE DESCRIPTION: Provides the ability to customize the tone cadence on a system-wide basis. There are ten tone cadences available. Please call Technical Support before changing any cadences as some systems may require default settings.
Page 209 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 506 2. Dial tone number from above list (0–9, e.g., 9) TRSFER TONE INTERRUPT TONE Press UP or DOWN key to select tone, press LEFT soft key and advance to step 3.
Page 210 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 507 ASSIGN RING PLAN TIME DESCRIPTION: Use this MMC to program Ring Plans time settings. Ring Plans provide six separate ringing destinations based on day of the week and time of day. The start time within a plan is the time the system will switch from one ringing destination to the next.
Page 211 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 507 FEATURE KEYS PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right...
Page 212 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 510 SLI RING CADENCE DESCRIPTION: Provides the ability to customize the receiving ring cadence for single line ports on a system-wide basis. There are 5 cadences available. Please call Technical Support before changing any cadences as some peripheral systems may require default settings.
Page 213 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 510 3. Dial new value for interrupt times (must be 3:DOOR RING:0100 9900 0100 9900 four digits). Press RIGHT soft key advances cursor. Press LEFT soft key retreats cursor.
Page 214 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 511 MSG WAITING LAMP CADENCE DESCRIPTION: This MMC defines the cadence (flash rate) of single line telephone message waiting lamps on phones connected to a 16MWSLI. There are two main choices for the MW lamp cadence available, these being continuous and interrupted as described below.
Page 215 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 511 Press RIGHT soft key to move cursor back. If valid entry, system returns to step 2. Press LEFT soft key to move cursor back.
Page 216 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 512 HOLIDAY ASSIGNMENT DESCRIPTION: [Applies to v.4.30 or Higher] This MMC defines up to 60 holiday dates throughout the year. The system will override the normal ring plan for these days and remain in the ring plan associated with the holiday.
Page 217 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 512 5. Press UP or DOWN key to select a voicemail :MM/DD :RP:VM 01:12/31 :4 :_ ring mode and press RIGHT soft key to advance cursor Use the dial pad to enter a ring mode number (eg.
Page 218 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 512 HOLIDAY ASSIGNMENT DESCRIPTION: [Applies to v.4.22 or Lower] This MMC defines up to 20 holiday dates throughout the year. The system will override the normal ring plan for these days and remain in the ring plan associated with the holiday.
Page 219 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 512 7. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO HOLIDAY ASSIGNED FOLLOW RING PLAN 1...
Page 220 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 515 ASSIGN DAYLIGHT SAVINGS DATES DESCRIPTION: Allows the Technician to program the start dates and end dates of daylight saving time on a system for the current year and the next 9 years. System will automatically add 1 hour to the system clock at 02.00 (2.00 am) on the Start date and subtract 1...
Page 221 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 515 DEFAULT DATA: NONE RELATED ITEMS: MMC 505 DATE & TIME...
Page 222 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 600 ASSIGN OPERATOR GROUP DESCRIPTION: Used to assign an operator group for each ring plan. PROGRAM KEYS UP & DOWN Used to scroll through options...
Page 223 MMC 207 as VMAA ports or they cannot be entered here. Check all programming in MMC 726 to ensure that the In band DTMF codes are properly set. 3. UCD: Used to build a UCD group. The OfficeServ 7100 will support two methods of UCD: • TYPE 1 UCD...
Page 224 3. VMSUCD: This is used to group a number voicemail/AA ports to provide the UCD announcements. 4. BI-VMS: This is the voice mail group for the built in Samsung Voice Mail Card. When a Voice Mail Card is installed, group 519 must be programmed as a BI-VMS group on an OfficeServ 7100 system.
Page 225 OVERFLOW feature has been programmed. The OVERFLOW DESTINATION can be defined as: 1. COMMON BELL There are 2 relays available in the OfficeServ 7100 system that are defined as Common Bell. 2. RING OVER PAGE This is defined by using the number of a page audio output.
Page 226 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 601 NOTES: Calls to a group do not follow the call forwarding instructions of any stations in the group. I. GRP AUTOANS: OFF When this option is set to ON, intercom calls to the group will Auto Answer/Voice Announce if the station is programmed for Auto Answer/Voice Announce in MMC 103.
Page 227 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 601 ACTION DISPLAY 1. Press TRANSFER 601. [501] STN.GROUP TYPE:NORMAL GRP Display shows. 2. Dial group number (e.g., 505) [505] STN.GROUP TYPE:NORMAL GRP Press UP or DOWN key to select group Press LEFT soft key to move cursor to type of group and DIAL group type (0–2, e.g., 1)
Page 228 Pressing the next key moves the cursor to the next position. For example, if the directory name is SAMSUNG, press the number 7 three times to get the letter S. Now press the number 2 once to get the letter A. Continue selecting characters from the table below to complete your message.
Page 229 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 602 SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1.
Page 230 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 603 ASSIGN TRUNK GROUP DESCRIPTION: Allows the assignment of trunks to a specific trunk group or to several trunk groups. This is very useful in the programming of LCR when more than one trunk is to be in several dialing plans.
Page 231 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 603 4. Press RIGHT soft key to move cursor to [801] TRK GROUP MEMBER 05:NONE number of member and enter valid member number (1-60, e.g., 05) via dial keypad Press UP or DOWN key to make selection and press RIGHT soft key to move cursor.
Page 232 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 604 ASSIGN INTERNAL PAGE ZONES DESCRIPTION: Allows the technician to assign a keyset to any of the five internal paging zones. Each page zone can have up to 32 members. A keyset may be assigned to more than one zone.
Page 233 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 604 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO STATIONS ASSIGNED RELATED ITEMS: NONE...
Page 234 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 605 ASSIGN EXTERNAL PAGE ZONE DESCRIPTION: Determines which relays will close when one of the four external page zones is accessed. NOTE: Even though there are 4 external paging zones available (zone 5 ~ 8) only two can be used at one time.
Page 235 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 605 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: NONE...
Page 236 A library of up to 2000 speed dial numbers may be allocated as needed on a OfficeServ 7100 system. These total library of numbers is split between the System Speed Dial list with the balance being shared between stations. The system list can be set for either 500 or 950 numbers using MMC 861.
Page 237 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 606 4. Enter desired extension number via dial FREE LIST:20 EXT205:1 keypad (e.g., 205) Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor.
Page 238 UCD OPTIONS DESCRIPTION: Sets up UCD options in the Samsung Embedded Voicemail. MMC 601 must have already been used to define a UCD group with an overflow destination of VMSUCD port or group. (A group is preferred over a port because a group allows multiple paths into the voicemail and therefore has greater traffic handling capabilities.) When...
Page 239 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 607 EXIT CODE While the caller is hearing a message (but not during MOH), the caller may dial the DTMF digit specified here and be transferred immediately to the final destination...
Page 240 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 607 RING NEXT This timer must be shorter than the overflow timer in MMC 601. If a higher value is entered, the display will show invalid entry. In the case where a UCD group has the ring next timer set at 000, an unanswered call will rotate evenly among all agents until it is answered.
Page 241 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 607 GBUSY NEXT This ON/OFF option specifies if all agents are busy, specifies whether the next port is called immediately during overflow time. ACTION DISPLAY 1.
Page 242 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 608 ASSIGN REVIEW BLOCK DESCRIPTION: Provides means of adding or deleting CID / ANI review blocks to an individual keyset. With the ability to delete a block or blocks or speed dial, it will not be necessary to waste these on such items as voice mail, DPIMs or for keysets that do not have displays.
Page 243 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 609 CALL LOG BLOCK DESCRIPTION: Provides means of adding or deleting Call LOG blocks to an individual keyset. With the ability to delete a block or blocks, it will not be necessary to waste these on such items as voice mail, DPIMs or for keysets that do not have displays.
Page 244 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 611 ALLOW TEXT MESSAGING DESCRIPTION: This program allows the user to send a text message to a busy station or during an OHVA. Up to 24 stations can be set to use this feature. Each user is assigned a block of ten messages to program individually.
Page 245 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 612 ALLOW GROUP CONFERENCE DESCRIPTION: This program allows an ITP5112L keyset or OfficeServ Softphone user to use the Group conference call feature. Up to 24 stations can be allowed in the system. Each user can have up to 5 pre-programmed conferences of up to four other members plus their own station.
Page 246 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 614 SET A STATION/C.O. LINE CALL GROUP DESCRIPTION: This program is used to define on build “USE” groups to restrict calling. You can assign stations to a specific STATION USE GROUP and trunks to a specific TRUNK USE GROUP.
Page 247 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 614 2. Enter [0] if the user wants to set a call group to TRUNK GROUP 7001:301 a station. Enter [1] if the user wants to set a call group to a C.O.
Page 248 • PUB IP NTWK: This determines what MGI channels can be used for enhanced proprietary Samsung VoIP networking (SPNet) between OfficeServ 7400, OfficeServ 7100, OfficeServ 7200, OfficeServ 500 and OfficeServ 100 systems on a public IP network • VOIP TRUNK: This determines what MGI channels can be used as industry- standard H.323 or SIP VoIP trunks for communications across a private network...
Page 249 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 615 ACTION DISPLAY 1. Press TRANSFER 615. USER: LOCAL ITP MODE:SEQUENTIAL Display shows the first available option. Press UP or DOWN key to select an option OR Press the RIGHT softkey to move cursor.
Page 250 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 616 MGI USER DESCRIPTION: This optional program selects which specific MGI channels will be dedicated on a per-port basis for IP station/trunk devices. If this MMC is not utilized, allocation of MGI channels will be controlled by MMC 615.
Page 251 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 616 DEFAULT DATA: NONE RELATED ITEMS: MMC 615: MGI GROUP MMC 831: MGI PARAMETERS MMC 832: VOIP OUTBOUND DIGITS MMC 833: VOIP ADDRESS TABLE MMC 834: H.323 OPTIONS MMC 835: MGI DSP OPTIONS MMC 836: H.323 GATEKEEPER OPTIONS...
Page 252 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 700 COPY COS CONTENTS DESCRIPTION: This MMC allows the technician to duplicate a class of service to make it easier to have multiple similar classes of service.
Page 253 Cost Routing (LCR) CALL BIVMS STN Determine which voicemail ports, if any, this Class of Service is allowed to dial. NOTE: This setting only affects BI-VMS ports that belong to a Samsung Voicemail. Other types of BI- VMS ports are unaffected.
Page 254 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 701 PROGRAM KEYS VOLUME UP & DOWN Used to scroll through options KEYPAD Used to enter selections LEFT & RIGHT SOFT KEYS Used to move cursor left and right...
Page 255 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 701 6. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. Table A. COS Feature List by Option Number...
Page 256 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 701 Table A. COS Feature List by Option Number USABLE FEATURE Item # LCD Display Description ONEA2 Access 1A2 emulation OPERATOR Can dial the Operator...
Page 257 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 701 CALL STN GROUP LCD Display COS Option STNGRP 05 Station group 05 calling STNGRP 06 Station group 06 calling STNGRP 07 Station group 07 calling...
Page 258 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 701 DEFAULT DATA: USEABLE FEATURES 14, 32, 39, 57, 58, 66, 67, 68 = NO ALL OTHERS = YES RELATED ITEMS: MMC 301 STATION COS...
Page 259 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 702 TOLL DENY TABLE DESCRIPTION: Provides a way to make toll restriction (call barring) very easy and flexible. There are 500 entries in the deny table and each entry index can be assigned to a class of service.
Page 260 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 702 Press UP or DOWN key to move cursor along DENY(001):BCDEFG :000100 line until under toll class mark (e.g., E). Enter a 1 for YES or 0 for NO and press RIGHT soft key to return to step 1 Press LEFT soft key to return to step 2.
Page 261 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 703 TOLL ALLOWANCE TABLE DESCRIPTION: Provides a way to make toll restriction very easy and flexible. There are 500 entries in the allow table and each entry index can be assigned to a class of service. Each index can have up to 12 digits.
Page 262 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 703 3. Press UP or DOWN key to move cursor along ALOW(001):BCDEFG :000100 line until under toll class mark (e.g., E). Enter a 1 for YES or 0 for NO and press RIGHT soft key to return to step 1 Press LEFT soft key to return to step 2.
Page 263 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 704 ASSIGN WILD CHARACTER DESCRIPTION: Provides flexibility to toll restriction (call barring) when a specific numbering plan is so desired. There are only three entry tables but more than one digit can be assigned per table if needed.
Page 264 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 705 ASSIGN SYSTEM SPEED DIAL DESCRIPTION: Enables the assignment of system speed dialing numbers. There are up to 200 entries available for programming (see MMC 606) if SYSTEM SPEED DIAL MAX = 500 in MMC 861 or 950 available if SYSTEM SPEED DIAL MAX = 950 in MMC 861.
Page 265 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 705 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: RELATED ITEMS: MMC 606 ASSIGN SPEED BLOCK...
Page 266 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 706 SYSTEM SPEED DIAL BY NAME DESCRIPTION: Allows an 11-character name to be entered for each system speed dial location. This name enables the speed dial number to be located when using the directory dial feature.
Page 267 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 706 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 268 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 707 AUTHORIZATION CODE DESCRIPTION: Enables the authorization feature on a per-class of service selection. There are 500 available entries. Authorization codes can be 4 to 10 digits. Authorization codes are also used as Staff ID Codes in Hotel/Motel applications.
Page 269 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 707 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 305 ASSIGN FORCED CODE...
Page 270 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 708 ACCOUNT CODE DESCRIPTION: Enables the account code entry feature. There are 999 available entries for a system. Account codes can be 1 to 12 digits.
Page 271 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 709 TOLL PASS CODE / SPECIAL CODE TABLE DESCRIPTION: This MMC provides a means to program three trunk code tables as described below. PBX ACCESS CODE: This table contains up to five entries and is used to identify the trunk access codes needed for toll restriction to be properly applied when the system is used either behind a PBX or with CENTREX-supplied dial tone.
Page 272 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 709 TOLL OVERRIDE: This table of eight entries is used to identify to the system numbers that will bypass all dialing restrictions. This bypass includes Toll restriction, Trunk access and forced authorization or account codes.
Page 273 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 709 DEFAULT DATA: NONE RELATED ITEMS: MMC 401 PBX TRUNK MMC 702 TOLL DENY TABLE MMC 703 TOLL ALLOWANCE TABLE MMC 305 FORCED CODES...
Page 274 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 710 LCR DIGIT TABLE DESCRIPTION: The LCR DIGIT TABLE contains all numerical digits for the completion of outgoing call placement. This table works in conjunction with LCR ROUTE TABLE, LCR TIME TABLE and LCR MODIFY DIGITS TABLE.
Page 275 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 710 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 712 LCR ROUTE TABLE...
Page 276 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 711 LCR TIME TABLE DESCRIPTION: This table gives the flexibility to the system, through the LCR ROUTES, to allow calls placed at any given time of day to use the least cost trunk route that is available.
Page 277 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 711 3. Dial time band (A-D, e.g., B) LCR TIME (WED:B) HHMM: TIME:- Press UP or DOWN to make selection and press RIGHT soft key.
Page 278 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 712 LCR ROUTE TABLE DESCRIPTION: The LCR ROUTE TABLE is responsible for selecting a specific trunk group in the completion of an outward bound call. This table works in conjunction with LCR DIGIT TABLE, LCR TIME TABLE, LCR COS TABLE and LCR MODIFIED DIGITS TABLE.
Page 279 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 712 5. Dial TRUNK GROUP access code 800-828 (e.g., LCR ROUTE (05:2) C:4 G:801 M:--- 801) Press UP or DOWN to selected access code and press RIGHT soft key to move cursor.
Page 280 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 713 LCR MODIFY DIGIT TABLE DESCRIPTION: This program entry is also referred to as Outdial Rules. This will give the system the ability to add or delete a digit string or singular digit if needed to complete a call. A perfect example is the adding of a digit “1.”...
Page 281 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 713 4. Enter digits to be inserted (e.g., 1010288) LCR MODIFY (005) I:1010288_ Press RIGHT soft key to skip step or to store information and advance to next step.
Page 282 EXTERNAL DEVICE: Music Source or Digital announcer. This is entered as the directory number of an external music source. VOICE MAIL SOUND FILE: If the OfficeServ 7100 system has an embedded voicemail, up to 100 custom recorded sound files from the embedded voicemail can be used for MOH sources.
Page 283 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 714 3. PRI = DID priority option. There are 9 priority levels: priority 1 is the highest and priority 9 is the lowest. When calls arrives into a station group and group members are all busy the call is queued.
Page 284 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 714 iDCS, DS and ITP KEYSETS • COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 285 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 714 4. Enter the MOH source for this entry. DID DIGIT (005) MOH SOURCE:F-TRK Press UP or DOWN key to select option. Press RIGHT soft key to return to step 3 above.
Page 286 UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #. There are 15 messages in a OfficeServ 7100. They fall in the following categories: MESSAGES 01-10 (16 character default messages): These are preprogrammed...
Page 287 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 715 MESSAGES 11-15 on the system are 16 character blank messages that can be created. NOTE: Each display keyset user can create 3 additional personal programmed messages, 16~18 using MMC 115.
Page 288 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 715 05. PAGE ME 06. OUT OF TOWN 07. IN TOMORROW 08. RETURN AFTERNOON 09. ON VACATION 10. GONE HOME 11. BLANK MESSAGE 12. BLANK MESSAGE 13.
Page 289 MY AREA CODE DESCRIPTION: This MMC defines the home area code and country code for the OfficeServ 7100 system. This information is used for caller ID, ANI and ISDN calls in defining the area code on incoming calls. This MMC removes the local area code to allow callback without digit modifications in LCR.
Page 290 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 718 AGENT ID CODE DESCRIPTION: This MMC defines UCD agent ID numbers or PIN numbers. These numbers are used to log UCD agents into the UCD groups. There are 100 available entries. Each entry is tied to a specific UCD group or all groups.
Page 291 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 719 IDLE DISPLAY DESCRIPTION: This program allows the technician or system administrator to create 10 sixteen character messages (pieces of information) that can be viewed by users with an ITP-5012L model IP keyset.
Page 292 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 719 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Moves cursor left and right Used to store data and advance to next MMC...
Page 293 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 720 COPY KEY PROGRAMMING DESCRIPTION: Provides a tool for duplicating key assignment from one keyset to another. This can be done on a per-station basis or on all stations, but not on a group of stations. One limitation is that the original and target keysets must be of the same type (i.e.
Page 294 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 720 DEFAULT DATA: NONE RELATED ITEMS: MMC 107 KEY EXTENDER MMC 721 SAVE STATION KEY PROGRAMMING MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING...
Page 295 Provides a service tool which will minimize the accidental loss of programmable keys on the OfficeServ 7100 electronic keysets. The method of operation is simple, first the data is saved and then the station can be replaced with another station type or the keys can be reprogrammed to other features.
Page 296 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 721 DEFAULT DATA: NONE RELATED ITEMS: MMC 107 KEY EXTENDER MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING...
Page 297 Allows the customizing of programmable keys on specific electronic keysets, or 64 button module on the OfficeServ 7100 system. For AOM’s and 64 button DSS box’s all buttons are set as DS keys by default. Features are entered via dial pad keys by pressing the dial pad number the required number of steps to select the feature.
Page 298 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 722 3. Enter selected key number (e.g., 18) [201] KEY PROG. 18:NONE →_ Press UP or DOWN key to select key number. Press RIGHT soft key to move cursor.
Page 299 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 722 Default 18 Button Keyset 01:LINE1 02:LINE2 03:LINE3 04:LINE4 05:VMMSG 06:DS201 07:DS202 08:DS203 09:DS204 10:PAGE 21:LOG 25:CALL 22:DND 26:LISTEN 23:SPD 27:REDIAL 24:TRANSFER 28:SPEAKER Default 8 Button Keyset...
Page 300 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 722 ITP-5112L 01:CALL1 02:CALL2 03:NONE 04:NONE 05:NONE 06:NONE 07:MESSAGE 08:NONE 09:NONE 10:NONE 11:NONE 12:NONE 13:NONE 14:NONE 15:NONE 16:NONE 17:NONE 18:NONE 19:NONE 20:NONE 21:NONE 22:NONE 23:NONE...
Page 301 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 722 77:NONE 78:NONE 79:NONE 80:NONE 81:NONE 82:NONE 83:NONE 84:NONE 85:NONE 86:NONE 87:NONE 88:NONE 89:NONE 90:NONE 91:NONE 92:NONE 93:NONE 94:NONE 95:NONE 96:NONE 97:NONE 98:NONE 99:NONE Programmable Key Assignments...
Page 302 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 722 DIR: DIRECTORY DIVERT: EXECUTIVE CALL DIVERT TO SECRETARY DLOCK: DOOR LOCK DND: DO NOT DISTURB DNDO: DO NOT DISTURB OVERRIDE DP: DIRECT PICKUP DROP: DROP...
Page 303 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 722 PAGPK: PICKUP PAGE HOLD PARK: CALL PARK ORBIT PAUSE: PAUSE PMSG: PROGRAMMED STATION MESSAGE PRB: PRIVACY RELEASE BRIDGE PROG: LIMITED PROGRAM PTHR: PATH REPLACEMENT...
Page 304 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 723 SYSTEM KEY PROGRAMMING DESCRIPTION: This MMC is much like MMC 722, Station Key Programming. The main difference is that this MMC is system-wide rather than on a per-station basis. Features are entered via the dial keypad by pressing numbers as shown in the table.
Page 305 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 723 ACTION DISPLAY 1. Press TRANSFER 723. TYPE:24 BTN SETS 01:CALL1 → Display shows. 2. Enter type of set via dial keypad ( e.g.,5) TYPE:24 BTN SETS 01:CALL1 →...
Page 306 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 723 DEFAULT DATA: • iDCS KEYSETS Default 28 Button Keyset 01:LINE1 02:LINE2 03:LINE3 04:LINE4 05:VMMSG 06:DS201 07:DS202 08:DS203 09:DS204 10:PAGE 11:DS205 12:DS206 13:DS207 14:DS208 15:DIR...
Page 307 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 723 Default 7 Button Keyset 01:CALL1 02:CALL2 03:NONE 04:NONE 05:NONE 06:NONE 07:MESSAGE • ITP KEYSETS ITP-5107S 01:CALL1 02:CALL2 03:NONE 04:NONE 05:NONE 06:NONE 07:MESSAGE ITP-5121D 01:CALL1...
Page 308 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 723 51:NONE 52:NONE 53:NONE 54:NONE 55:NONE 56:NONE 57:NONE 58:NONE 59:NONE 60:NONE 61:NONE 62:NONE 63:NONE 64:NONE 65:NONE 66:NONE 67:NONE 68:NONE 69:NONE 70:NONE 71:NONE 72:NONE 73:NONE 74:NONE...
Page 309 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 723 CANMG: MESSAGE CANCEL CBK: CALLBACK CC: CALL COVERAGE CHIN: CHECK IN (NOT USED IN USA) CHOUT: CHECK OUT (NOT USED IN USA) CHOICE: CHOICE (NOT USED IN USA)
Page 310 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 723 MMPG: MEET ME PAGE MS: MANUAL SIGNALING MSG: MESSAGE MUTE: MUTE MW: MESSAGE WAITING NEW: NEW CALL NND: NAME NUMBER DATE (CID*/ANI) NOCLIP: CLI BLOCK...
Page 311 VMMSG: VOICE MAIL MESSAGE KEY** VT: VOICEMAIL TRANSFER WAKE UP: WAKE UP (NOT USED IN USA) XCHIN: HOTEL/MOTEL EXPRESS CHECK IN FEATURE (NOT USED IN USA) NOTE: Items marked with an asterisk require optional hardware. Items marked with a double asterisk require Samsung voicemail.
Page 312 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 724 DIAL NUMBERING PLAN DESCRIPTION: [Applies to v.4.30 or Higher] This MMC allows the technician to change directory numbers for stations, trunks, station groups, trunk groups and feature access codes. The system can be...
Page 313 NOTE: Please remember that this program is system-wide. This is where Network LCR and Remote Station directory numbers are changed or assigned. NETWORK Network LCR ports are used for Samsung system-to- NUMBER system networking. Remote Stations are used to create local extensions for remote devices.
Page 314 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 724 3. Press UP or DOWN key to make selection FEATURE NUMBER ABAND :64 Dial letters of feature name (e. g., 71). 4. Then press RIGHT soft key to advance...
Page 315 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 724 BILL: NONE BLOCK: NONE BOSS: NONE CAMP: CANMG: FEATURE NUMBER: CBK: (continued) CHIN: NONE CHOUT: NONE CHOICE: NONE CONF: CONP: NONE NONE CREDIT: NONE...
Page 316 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 724 OPER: PAGE: PAGPK: PARK: NONE PMSG: PTHR: NONE NONE REJECT: NONE NONE RSV: NONE RTO: NONE SETMG: SIP CW: NONE SLOCAT: NONE SLTALM: NONE...
Page 317 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 724 DIAL NUMBERING PLAN DESCRIPTION: [Applies to v.4.22 or Lower] This MMC allows the technician to change directory numbers for stations, trunks, station groups, trunk groups and feature access codes. The system can be...
Page 318 This is where wireless handsets directory numbers are WLAN NUM PLAN assigned or changed. This is where Samsung proprietary switch-to-switch SPNET NUM PLAN* enhanced IP networking port directory numbers are changed or assigned This is where VOIP H.323 trunk port directory numbers...
Page 319 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 724 ACTION DISPLAY 1. Press TRANSFER 724. STN NUM PLAN :C1 S2-P01:201 → Display shows. 2. Press UP or DOWN key to make selection FEAT NUMBER PLAN →...
Page 320 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 724 AUTH BARGE NONE BILL NONE (NOT USED IN USA) BLOCK NONE BOSS NONE CAMP CANMG CHIN NONE (NOT USED IN USA) CHOUT* NONE (NOT USED IN USA)
Page 321 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 724 PAGE PAGPK PARK NONE PMSG PTHR NONE NONE REJECT NONE NONE NONE NONE SETMG SIP CW SLOCAT NONE SLTALM NONE SLTMMC SPEED S RELOC...
Page 322 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 725 SMDR OPTIONS DESCRIPTION: Allows the system administrator to select the information printed on the SMDR report. The following options may be selected to print on SMDR: 00.
Page 323 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 725 10. CALLER ID† DATA This option can be selected to print Caller ID data received from the Central Office on incoming calls. This option requires the use of a 132 column (wide carriage) printer or an 80 column printer set for condensed print.
Page 324 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 725 The DIRECTORY NAME that appears on the SMDR header is programmed as follows: Names are written using the keypad. Each press of a key selects a character.
Page 325 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 725 ACTION DISPLAY 1. Press TRANSFER 725. PAGE HEADER PRINT : YES Display shows. 2. Dial the option number (e.g. 1) LINE PER PAGE 66 LINE / PAGE...
Page 326 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 725 12. If option 9 is selected at step 2. DIRECTORY NAME 12a. Enter the 16-character name as described DIRECTORY NAME TELECOMS DCS above. 12b. Press RIGHT soft key to save name and...
Page 327 Each field can be programmed individually as follows: EXTENSION FOR DN1: If set to yes, when the voice mail auto attendant system answers a call the OfficeServ 7100 will send data in the DN1 field indicating that a station is ringing the VMAA port.
Page 328 The digit defined here is sent three times. CALLER ID NUMBER: If set to yes, when the voice mail auto attendant system answers a call the OfficeServ 7100 will send Caller ID data as DTMF tones to the VMAA port.
Page 329 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 726 2. BSY FWD CALL This indicates that a call was forwarded to the VM/AA port from a station with CALL FORWARD BUSY set. 3. NOA FWD CALL...
Page 330 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 726 GENERAL RULES 1. 201 is talking to a trunk and presses TRANSFER plus the station number, but the station is forwarded to VM/AA and VM/AA answers. When this happens, if 201 presses TRANSFER again to return to the trunk, the VM/AA port is not on hold.
Page 331 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 726 [ ]+[205]+[ ]+[ DIL 701 calls group 501 that overflows to VM/AA: [ # ]+[501]+[x]+[701] In the above example, if overflow information is turned off:...
Page 332 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 726 [ # ]+[225]+[x]+[702] In the above example, if recall and DN2/CO information are turned off: [ ]+[ ]+[ ]+[ ] (Nothing is sent) PROGRAM KEYS UP &...
Page 333 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 726 8. If option 4 is selected at step 2 SEPERATOR (A valid entry consists of digits 0–9 or alpha characters A–C). 9. If option 5 is selected at step 2 DISCONECT SIGNAL (A valid entry consists of digits 0–9 or alpha...
Page 334 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 727 SYSTEM VERSION DISPLAY DESCRIPTION: This MMC is only used to display the version data of software modules and card slots. This is a READ ONLY MMC.
Page 335 “no CID name” will be displayed. The translation table consists of 1000 entries for a OfficeServ 7100 system. Each entry is comprised of a ten-digit (14 digits allowed) telephone number and a 16-digit name.
Page 336 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 728 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right Used to store data and advance to next MMC...
Page 337 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 729 RATE CALCULATION TABLE DESCRIPTION: The RATE CALCULATION TABLE is used to define the billing charges for each COST RATE. These rate tables correlate with the Trunk Cost Rate and the Costing Dial Plan.
Page 338 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 729 2. Dial COST RATE number (e.g., 03) COST RATE [3] 1ST DUR:000 Press UP or DOWN to select COST RATE. Press right soft key to move cursor Press ANS/RLS for ALL.
Page 339 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 730 COSTING DIAL PLAN DESCRIPTION: The COSTING DIAL PLAN is used to analyze the leading dialed digits of a dialed number and determine what DIAL PLAN it is to follow. Data entry for this program is in three fields: ENTRY, DIGITS and COST RATE table reference.
Page 340 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 730 checked after exact digits. If 1813 and 18∗∗ are entered, the system will check 1813 first. If no match is found, it will check 18∗∗.
Page 341 This MMC is used to configure options for the mbedded Samsung Voicemail. SVM AUTO SETUP When the SVM starts, part of the startup procedure is to poll the OfficeServ 7100 for various data such as system date and time and the current ring plan. In addition to this the OS7100 can also tell the SVM what Extension and Mailbox blocks to build as well as what trunks exist in the system.
Page 342 Writes all SPNET trunks to the SVM Trunks table NOTE: If during any test procedures you need to run the OfficeServ 7100 system with a default database and power up with this MMC option set to YES the SVM database will be overwritten according to the data in MMC 741 and the default numbering plan.
Page 343 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 740 WiFi PHONE: SIP PHONE: VIR. DLI/SLI: SPNET STN: MOBEX STN: STN GROUP: PSTN TRUNK: VOIP TRUNK: SPNET TRUNK: RELATED ITEMS: NONE...
Page 344 VM CARD RESTART DESCRIPTION: [Applies to v.4.22 or Lower] This MMC is only used for the Samsung embedded Voice Mail. There are two options available in this MMC: DOWNLOAD When the system starts, part of the power up procedure will download data from the system to determine time, date, what mailboxes to create, and system numbering plan.
Page 345 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 740 PROGRAM KEYS UP & DOWN Changes MMC data between YES and NO KEYPAD 0 and 1 will change data and advance to other option...
Page 346 Subscriber Group 1. DLI/SLI: This section allows you to set the block structure for any DLI or SLI extensions available in the OfficeServ 7100. By default all extensions are set to BOTH with GRP set to 01. DESKTOP ITP: This section allows you to set the block structure for all ITP keysets connected to the OfficeServ 7100.
Page 347 PART 2 MAY 2009 MMC: 741 STN GROUP: This section allows you to set the block structure for all Station Groups in the OfficeServ 7100. By default all groups are set to EXT. PROGRAM KEYS UP & DOWN Used to scroll through options...
Page 348 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 741 DEFAULT DATA: ALL DLI/SLI MAKE = BOTH GRP = 01 ALL DESKTOP ITP MAKE = BOTH GRP = 01 ALL WiFi PHONE MAKE = BOTH...
Page 349 DESCRIPTION: [Applies to v.4.22 or Lower] This MMC is only used for the Samsung embedded Voice Mail. It assigns each station or group as having a mailbox (yes or no). When stations or groups are flagged as YES, during Voice Mail card power up mailboxes will be created for each directory number with a “YES”...
Page 350 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 741 4. Change status using UP and DOWN ASSIGN MAIL BOX 225 : NO Dial 0 for NO or 1 for YES. 5. Press TRANSFER button to store and exit Press SPEAKER button to store and advance to next MMC.
Page 351 Mail group (519) defined in MMC 601. WARNING: Before using this feature make sure that you are not violating any state or federal laws. Some states require that the recorded party be notified. SAMSUNG is not responsible for any illegal use of this feature.
Page 352 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 743 ACTION DISPLAY 1. Press TRANSFER 743. AUTO RECORD STN:201 MB:NONE Display shows. 2. Dial station number AUTO RECORD STN:201 MB:NONE Press UP or DOWN to scroll the number.
Page 353 VM DAY / NIGHT DESCRIPTION: This MMC is only used for the Samsung embedded Voice Mail. SVM can operate in either a DAY or NIGHT operating mode. This mode will determine what main menu greetings and options are played to the callers.
Page 354 PART 2 APRIL 2007 MMC: 745 WARNING DESTINATION DESCRIPTION: This MMC is used to set alarm notification destinations for the Samsung embedded Voicemail. 1. Samsung Embedded Voicemail This MMC provides an emergency destination for calls destined for the Voicemail card, if the Voicemail card is removed or is offline. In addition any calls that are forwarded to the Voice Mail will not forward, they will remain ringing at the “fwd...
Page 355 VM HALT DESCRIPTION: This MMC is only used for the Samsung embedded Voice Mail Card. This MMC is used to halt the Voice Mail card (take it offline). It ensures that there is no traffic on the Voice Mail card when it is removed from the system.
Page 356 MMC: 747 VM ALARM DESCRIPTION: This MMC is only used for the Samsung embedded Voicemail. This MMC will generate an alarm message in the mailbox defined in MMC 745 whenever the Voicemail disk drive reaches this threshold. The threshold is measured in % full. This means that if the MMC is set for 80, the alarm will be generated when the disk exceeds 80% of the available drive space.
Page 357 DESCRIPTION: This MMC is used to assign an embedded SVM port as a Music On Hold (MOH) source for the OfficeServ 7100. There are 100 available sound files available, and are designated in the voicemail as prompt numbers 5000 to 5099. These prompts do contain default music, but you can re-record them as desired.
Page 358 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 749 VM IN/OUT DESCRIPTION: This MMC is used to determine whether voicemail ports can be used for inbound calls only (IN), outbound calls only (OUT), or both (IN/OUT). The default setting is IN/OUT for all 4 ports.
Page 359 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 759 CLI RINGING DESCRIPTION: This MMC is for Central Office lines using Caller ID services. It uses a table of 500 entries containing telephone numbers that are to be acted upon in one or more of the following ways: 1.
Page 360 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 759 TONE: Ring Tone options for a specific CID Number (NO, 1~8) TONE OPTION Calls will ring with the phone users choice of ring frequency.
Page 361 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 759 Use the VOLUME key to scroll through entries and press the RIGHT SOFT key to select an entry. Enter the CID number and press the RIGHT...
Page 362 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 759 Press TRANSFER to exit Press the SPEAKER key to exit and advance to the next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 312 ALLOW CID...
Page 363 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 763 SECOND LCR DESCRIPTION: This MMC extends system Least Cost Routing tables to accommodate sites with very large networks or where specialized dialing formats are required. It uses a table of 198 entries containing telephone numbers that can be optionally translated and sent to a custom destination.
Page 364 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 763 3. NEXT ROUTE: This option determines where the translated OUT DIGIT string should be sent. Valid entries are as follows: The OUT DIGIT string will be sent to the system LCR for further routing.
Page 365 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 763 Use the VOLUME keys to scroll through entries and press the RIGHT SOFT KEY to select an entry. Press the RIGHT SOFT KEY to select the IN...
Page 366 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 763 Enter the appropriate TRUNK or TRUNK (001)NEXT ROUTE GROUP number via the KEYPAD and press the RIGHT SOFT KEY to save. Press TRANSFER to exit Press the SPEAKER key to exit and advance to the next MMC.
Page 367 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 764 DISA PASSWORD DESCRIPTION: This is the program to enable the DISA incoming call without entering the DISA password according to the CID number of the incoming call to the DISA trunk line.
Page 368 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 800 ENABLE TECHNICIAN PROGRAM DESCRIPTION: Used to open and close technician-level programming. If programming is not opened and an attempt is made to access a system MMC, the error message ACCESS DENIED will be displayed.
Page 369 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 800 Enter the MMC desired (e.g., 209). 209:AOM MASTER AOM NOT EXIST To log out and return to MMC 800, press UP or DOWN key to select DISABLE Press SPEAKER then TRANSFER to return to normal display.
Page 370 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 801 CHANGE TECHNICIAN PASSCODE DESCRIPTION: Used to change the passcode which allows access to MMC 800 Enable Technician Program from its current value. NOTE: The passcode is four characters long. Each character can be digits 0-9. The current or old passcode is required for this MMC.
Page 371 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 802 CUSTOMER ACCESS MMC NUMBER DESCRIPTION: Allows the System Administrator to have access to certain MMCs. For example, it is required that the System Administrator customer have access to MMC 102 Call Forward for call forwarding but it is not required that the System Administrator have access to MMC 710 LCR Digit Table for LCR dial plans.
Page 372 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 804 SYSTEM I/O PARAMETER DESCRIPTION: This MMC defines the operational characteristics for the SIO ports on the OfficeServ 7100 system. A system has one SIO port defined as an optional modem port. In order for remote programming to work correctly the modem port must be assigned as PCMMC.
Page 373 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 804 STOP BIT Dial 1 1 bit Dial 2 2 bit WAIT: 0030 sec (0000-99900) DSR CHECK: OFF Dial 0: OFF Dial 1: ON PROGRAM KEYS UP &...
Page 374 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 LEVEL & GAIN DESCRIPTION: Allows the system administrator to set the base level of the TX volume on keysets system wide. There are eight (8) levels those are able to be controled by the VOL UP and DOWN key on keyset.
Page 375 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 VOIP Adjusts sensitivity from normal station Tx to VOIP C.O. Rx Adjusts sensitivity from normal station Tx to SVM Rx WLAN Adjust sensitivity from normal station Tx to WLAN Rx ATRK Adjusts sensitivity from analog C.O.
Page 376 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 VOIP WLAN Adjusts sensitivity from VOIP C.O. Tx to WLAN Rx Adjusts sensitivity from SVM Tx to digital phone Rx Adjusts sensitivity from SVM Tx to normal station Rx ATRK Adjusts sensitivity from SVM Tx to analog C.O.
Page 377 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 ACTION DISPLAY 1. Press TRANSFER 805. TX LEVEL CONTROL LEVEL 0 → 0 Display shows. 2. Press UP or DOWN key to make selection TX LEVEL CONTROL LEVEL 0 →...
Page 378 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 BGM/MOH : 0 TSW GAIN CONTROL ATRK DTRK VoIP WLAN -6.0 -6.0 ATRK -6.0 -6.0 -6.0 DTRK +1.9 +1.9 -6.0 -6.0 VoIP -6.0 +1.9 -6.0...
Page 379 Allows the preprogramming of a card slot for a specific board type. A board inserted into a OfficeServ 7100 system will not be recognized by the system until it is ENABLED using this MMC. Cards installed using MMC 806 will NOT be assigned in the system numbering plan.
Page 380 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 806 6. Press RIGHT soft key to return to step 1. C:1 – S:MP MP10A-N->MP10A-N Continue to add cards as shown in step 2 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 381 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 807 ADJUST DIGITAL PHONE TONE QUALITY WARNING: Do not change any settings unless directed by Technical Support.
Page 382 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 810 HALT PROCESSING DESCRIPTION: Used only in the event that all data processing needs to be stopped either in a single cabinet, slot or in the entire system.
Page 383 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 810 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: NONE...
Page 384 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 811 RESET SYSTEM DESCRIPTION: Provides three methods of restarting the system. The first method restarts the system and clears all memory. The second method (fast restart) restarts the system only.
Page 385 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 812 SET COUNTRY DESCRIPTION: (NOT USED IN USA) This program allows the user to change the country version of the system software. Programming is possible without setting ENABLE in Program 800 Set Technician Program Mode.
Page 386 Note: The MP10 uses DRAM memory for the system database (SYSDB). The MP10a uses NAND flash memory for the system database (SYSDB). DATABASE IDENTIFICATION MCDB OfficeServ 7100 media card database SYSDB (DRAM) OfficeServ 7100 MCP On-Board database S:mm/dd/yy hh:mm Indicates the time the database was saved to the media card or the time the On-Board Database was last saved.
Page 387 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 815 3. Press UP or DOWN key to make selection. CUST DBASE:MCDB CLEAR SMDB: NO Press RIGHT soft key to move cursor. 4. Press RIGHT softkey to move cursor.
Page 388 STOP MEMORY DESCRIPTION: This MMC is only used for the Samsung embedded Voice Mail Card. This MMC is used to halt the SD card (take it offline). It ensures that there is no traffic on the Voice Mail card when the SD card, which controls the voicemail prompts, is removed from the system.
Page 389 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 817 DEFAULT DATA: STOP MEDIA: NO MEM REMOVE: NO RELATED ITEMS: NONE...
Page 390 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 818 PROGRAM DOWNLOAD DESCRIPTION: Provides a means to upgrade system hardware from the media card. In this way hardware can be upgraded with a minimum of system interruption. The upgraded software is loaded into the various system PCB’s, directly from the media card.
Page 391 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 818 DEFAULT DATA: CONTENTS OF MEDIA CARD RELATED ITEMS: MMC 727 SYSTEM VERSION...
Page 392 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 819 FILE CONTROL DESCRIPTION: This program displays the name and size of the files saved on the media card. Use this to verify files and their size. Files that are no longer necessary can be deleted to make space for new files.
Page 393 SIGNAL G/W This field is the IP address used to connect to the network node. TIME SYNC This option allows the OfficeServ 7100 to sync the internal clock to an IP network node. IP TYPE This field determines if an IP network node is PUBLIC or PRIVATE in relation to the OfficeServ 7100.
Page 394 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 820 ACTION DISPLAY 1. Press TRANSFER 820. SELF: LINK ID Display shows. 2. Press UP or DOWN to select system. SYS05: LINK ID 3. Press RIGHT soft key twice to move cursor to SYS05: LINK ID entry field.
Page 395 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 821 Q-SIG TRUNK DESCRIPTION: Provides a means of programming a PRI for normal C.O. operation or networking. This option will only prompt for the first trunk in the span, but will affect the entire span.
Page 396 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 822 VIRTUAL STATION TYPE DESCRIPTION: This MMC determines the type of telephone, SLT or keyset model, that a virtual port will emulate. The virtual ports can be set to emulate SLT ports, DCS sets, iDCS sets, DS sets or ITP sets.
Page 397 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 NETWORK COS DESCRIPTION: This MMC is used to create new networking COS or change the default values of an existing COS. This allows for multiple, different COS to be used. There are 30 network classes of service available.
Page 398 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 These are the selectable options: 01 – CALL OFFER: Enables a call to be offered to a busy called user and to wait for that called user to accept the call, after the necessary resources have become available.
Page 399 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 09 – CFNR: Call Forward No Reply (CFNR) enables a served user to have the PISN redirect to another user calls which are addressed to the served user’s PISN number and for which the connection is not established within a predefined period of time.
Page 400 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 29 – DNDO CAPABL: DNDO Capability Level (0 ~ 3) The subscription parameter “DNDO Capability Level” (DNDOCL) shall be provided. The DNDOCL has a value in the range 1 (lowest capability) to 3 (highest capability).
Page 401 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 22: NOT USED 23: CONP LEVEL: 24: NOT USED 25: NOT USED 26: CT RE-ROUTE: 27: DND TONE: 28: DNDO: 29: DNDO CAPABL: 2...
Page 402 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 824 NETWORK DIAL PLAN DESCRIPTION: This MMC is the translation table that defines the extension dialing plan for the networked systems. PROGRAMMED FIELD DESCRIPTIONS: PP:NONE...
Page 403 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 824 6. Press UP or DOWN key to select YES or 10: NONE 0033 SZ:3 MAX:06 MB:Y NO for mailbox information. Press RIGHT soft key to make change and return to step 1.
Page 404 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 825 NETWORK OPTIONS DESCRIPTION: When you have networked switches, this MMC is used to set the network related options for Caller ID and Voice Mail.
Page 405 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 825 ACTION DISPLAY 1. Press TRANSFER 825. NAME: NUMB APPEND Display shows. 2. Press RIGHT soft key to move cursor. NAME: NUMB APPEND Press UP or DOWN key to select YES or NO.
Page 406 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 826 CLOCK SOURCE DESCRIPTION: This MMC determines which span the system will take its clocking from. Priority 1 is the first choice. Assign this to the cabinet and slot you want to clock to first. Then if this span is down decide which other span will be the second priority and so on.
Page 407 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 829 LAN PRINTER PARAMETER DESCRIPTION: This program sets the various parameters required for printing to a LAN connected device (PC or printer). The eight types of data listed below can be displayed using the LAN printer or PC.
Page 408 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 829 DUPLEX ENAB Sets duplex (0. FALSE, 1. TRUE) ORIENTATION Sets orientation (0. PORTRAIT, 1. LANDSCAPE) PRINT TRAY Sets printer tray (0. DEFAULT, 1. TRAY 1, 2. TRAY, 3. MANUAL) RESOLUTION Resolution (0.
Page 409 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 829 DEFAULT DATA: DATA TYPE Display type of each numbered data CURR STATUS Display current status of the LAN printer EMPTY BUFF UPDATE LAN DESTINATION PRINTER IP 200.
Page 410 This MMC provides the means to configure the Internet Protocol (IP) addressing of the OfficeServ 7100 system MP10/MP10a card. This MMC must be utilized if there are ITP series phones and/or MGI cards used on the system. Even without any VoIP applications you still have to configure the MP10/MP10a IP for LAN based OfficeServ 7100 box connections.
Page 411 • running the OfficeServ Link application. If set, only this IP address is allowed to connect to the OfficeServ 7100. The default setting of 0.0.0.0 allows the OS Link server to connect regardless of the IP address. NEWS ADDRESS: Not for use in the USA •...
Page 412 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 830 6. Press RIGHT softkey to move cursor to IP SYSTEM GATEWAY 192.168. 9. 2 gateway address line. 7. Using the keypad enter three digit IP octet SYSTEM GATEWAY 192.168.001.001...
Page 413 This MMC provides the means to configure the Internet Protocol (IP) addressing of the OfficeServ 7100 system MGI resources and hardware. This MMC must be utilized if there are ITP series phone(s) and/or MGI card(s) used on the system (or if the on-board MGI ports are enabled via licenses).
Page 414 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 831 • PRIVATE w PUBLIC – the system knows that there is a mixture of ITP/VOIP devices on the same network and on remote network(s), thus communicates accordingly based upon the entries in MMC 840 (for ITP phones).
Page 415 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 831 3. Press RIGHT soft key to move cursor to IP [3801] IP ADDRESS 168.219. 76.101 address line. 4. Using the keypad enter three digit IP octet [3801] IP ADDRESS 105.052.010.050...
Page 416 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 831 PUBLIC IP:0.0.0.0 PUBLIC RTP: 30000 MAC ADDR:FFFFFFFFFFFF IP VERSION: IPV4 RELATED ITEMS: MMC 615: MGI GROUP MMC 616: MGI USER MMC 830: ETHERNET PARAMETERS...
Page 417 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 832 VoIP OUTBOUND DIGITS DESCRIPTION: This MMC is only used for Gateway to Gateway IP Trunking applications. This MMC provides the means to set the MGI internal numbering plan for digit dialing and conversion when using IP trunking application.
Page 418 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 832 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 419 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 832 9. Using the keypad enter the digits to insert. [0:00] INSERT DGT Press RIGHT soft key to enter data and move cursor. 10. Press UP or DOWN key to make selection.
Page 420 This MMC is used to store IP addresses and miscellaneous options relating to SIP or H.323 Peering devices. This MMC works in conjunction with MMC 832 to allow dialing between the OfficeServ 7100 and a SIP or H.323 device. There are 250 tables with up to 4 IP addresses each.
Page 421 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 833 value is 01800, meaning a check will be performed every 1.8 seconds. A setting of 00000 means that no periodic checks will be performed. The maximum setting is 65535.
Page 422 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 833 DEFAULT DATA: TABLE 000 IP ADDR 1: SYSTEM IP FROM MMC 830 IP ADDR 2 ~ 4: 0.0.0.0 PROTOCOL: ALIVE CHK: NONE USER INFO:...
Page 423 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 833 VoIP IP ADDRESS DESCRIPTION: [Applies to v.4.22 or Lower] This MMC provides the IP addresses in tables pointed to by the VoIP code entry (MMC832).
Page 424 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 833 DEFAULT DATA: ALL TABLES: TB(00) ENTRY(00) = MMC 830 System IP ADDR All others = BLANK RELATED ITEMS: MMC 615: MGI GROUP MMC 616: MGI USER...
Page 425 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 834 H.323 OPTION DESCRIPTION: This MMC is used for H.323 IP Trunking configuration. This MMC provides various VoIP support options. The options set in this MMC are set systemwide.
Page 426 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 834 or FOLLOW INCOM DGT (MMC 724) when the MGI is used as a trunking gateway. • ALLOW GW CHECK: When using a gatekeeper, this permits the MGI to check for gatekeeper presence.
Page 427 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 834 RELATED ITEMS: MMC 405: CO LINE NO. MMC 615: MGI GROUP MMC 316: MGI USER MMC 830: ETHERNET PARAMETERS MMC 831: MGI PARAMETERS MMC 832: VOIP OUTBOUND DIGITS...
Page 428 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 835 MGI DSP OPTION DESCRIPTION: This MMC provides various MGI DSP options. These settings will apply to the 8 MGI channels on board plus any MGI-16 installed in the system.
Page 429 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 835 SILENCE SUP: When enabled this function will calculate and eliminate silence. This results in a lower overall bandwidth, but can cause audio quality to seem lower.
Page 430 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 835 TOS/DiffSrv: An eight-bit binary value that will be utilized by external routers, switches, etc (that optionally support TOS-bit/DiffServ prioritization) – to identify the transport-priority value of data packets generated by the MGI card.
Page 431 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 835 4. Press UP or DOWN key to select an option MGI6:AUDIO CODEC G.729 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 432 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 835 MMC 837: SIP OPTIONS MMC 838: PRIVATE IP ADDRESSES MMC 840: IP SET INFO MMC 841: SYSTEM IP OPTIONS MMC 714: DID TRANSLATIONS MMC 321: CLIP TABLE...
Page 433 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 836 H.323 GK OPTION DESCRIPTION: Provides a means to set the MGI parameters for an optional external industry- standard H.323 network gatekeeper, using Registration, Admissions, and Status signaling (RAS).
Page 434 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 836 • RRQ FAIL TIME: Programs the time frame to re-send Registration Request RAS (RRQ) messages to a gatekeeper. Default is 30 seconds. The range is 1~99.
Page 435 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 836 DEFAULT DATA: GK CONNECTION: DISABLE GK ROUTING: DISABLE GK IP ADDRESS: 0.0.0.0 GK NAME: Gatekeeper ALTER GK IP ADDR: 0.0.0.0 GW H.323 ID: OfficeServ GW E.164 NUMBER: 1234...
Page 436 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 837 SIP OPTIONS DESCRIPTION: This MMC permits the adjustments of optional Session Initiation Protocol (SIP) trunking parameters. The MGI supports SIP and H.323 on a per call-per-port basis.
Page 437 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 837 • GEN NO RESP: Before sending Cancel for General Request, the User Agent shall wait for this amount of time. The range is 0~99900.
Page 438 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 837 • SVC AVAIL: This field indicates the status of the SIP trunking service availability. • REGIST ADDR: SIP registrar address. Provided by the ITSP (Internet Telephony Service Provider).
Page 439 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 837 • TRK REG EXP: The time interval for OfficeServ registration request. The final expiration time period is determined by Expires value specified in the response message sent by the ITSP.
Page 440 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 837 PBX MANAGED 2: Use proprietary method. • 302 RESP: When this option is enabled, OfficeServ will respond to the “302” SIP message. This is used for call forwarding feature on ITSP.
Page 441 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 837 2. Press volume UP or DOWN key to select an TRK : iBG EXPIRE 0010 option OR press RIGHT soft key to move cursor and press volume UP or DOWN key to select an option.
Page 442 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 837 INV NO RESP: GEN NO RESP: REQ RETRY: EXT: SIP Extension Configuration IP-UMS PORT: 5070 EXPIRE TIME: SIGNAL PORT: 5060 TRK: SIP Trunk Configuration...
Page 443 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 837 CODEC NEGO: ENABLE HOLD RE-INV: DISABLE URI TYPE: SIGNAL TYPE: E.164 ENABL: DISABLE SIP CARRIER: NONE RELATED ITEMS: MMC 405: CO LINE NO. MMC 615: MGI GROUP...
Page 444 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 838 PRIVATE IP ADDRESS DESCRIPTION: This optional MMC provides a means for the MP10/MP10a to communicate with remote VoIP gateways on a network consisting of a mixture of private and public IP addresses.
Page 445 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 838 DEFAULT DATA: PRIVATE IP: BLANK RELATED ITEMS: MMC 615: MGI GROUP MMC 830: ETHERNET PARAMETERS MMC 831: MGI PARAMETERS MMC 832: VOIP OUTBOUND DIGITS MMC 833: VOIP ADDRESS TABLE MMC 834: H.323 OPTIONS...
Page 446 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 839 SIP USER DESCRIPTION: This MMC is used for SIP Trunking applications where the SIP source requires registration on a “per-user” basis. This means that each station on the OfficeServ 7100 system that accesses SIP trunks (inbound or outbond calls) will require an unique user ID and password.
Page 447 IP SET INFO DESCRIPTION: This MMC provides a means to register the IP keyphones with the OfficeServ 7100 system. During registration, the IP and MAC addresses are also registered. The User ID and Password must match the table entry in this MMC for the IP keyphone to be registered.
Page 448 TECHNICAL MANUAL PART 2 MAY 2009 MMC: 840 PHONE TYPE: This the type of IP keyphone used. SAMSUNG or SIP (future). • Please use SAMSUNG for the ITP series of keyphones. REGIST CLR: This is used to clear the registration of a particular IP keyphone.
Page 449 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 840 EMGY CODE: Defines the Emergency Dial access code to use for the ITP • keyset. EMGY DIAL 1 ~ 4: Defines which numbers should trigger the Emergency Dial •...
Page 450 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 840 MAC ADDR: FFFFFFFFFFFF SIG PORT: 06000 VOICE PORT: 09000 IP TYPE: PRIVATE DSP TYPE: G.729A PHONE TYPE: SAMSUNG REGIST CLR: FRAME CNT: 2 (x10MS)
Page 451 PART 2 MAY 2009 MMC: 841 SYSTEM IP OPTION DESCRIPTION: [Applies to v.4.30 or Higher] This MMC is used to set various options relating to Samsung IP devices and applications attached to the OfficeServ 7100. Option Description Default PHONE VERSION...
Page 452 Sets EasySet link via LAN option with the system. 0 PSWD: This is the password EasySet will use to establish a ‘1234’ connection to the OfficeServ 7100 1 ALIVE TIME: Determines the time between keep-alive 0 SEC messages to EasySet...
Page 453 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 841 Option Description Default ITP TX GAIN/HSET Sets IP-based phone Handset TX gain value of each level. ITP RX GAIN/HSET Sets IP-based phone Handset RX gain value of each level.
Page 454 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 841 2. Press UP or DOWN key to select an option ITP REGIST PSWD 4321 OR press RIGHT soft key to move cursor. 3. Press UP or DOWN key to select an option...
Page 455 TECHNICAL MANUAL PART 2 SEPTEMBER 2008 MMC: 841 SYSTEM IP OPTION DESCRIPTION: [Applies to v.4.22 or Lower] This MMC provides various proprietary Samsung VoIP/IP integration options. The options set in this MMC are system-wide. Option Description Default PHONE VERSION Sets running IP-based phone and new phone software version 0000 with the system.
Page 456 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 SEPTEMBER 2008 MMC: 841 Option Description Default CTI LINK OPTION Sets CTI link via LAN option with the system. 0 SMDR REPORT: Sets YES or NO for SMDR data to CTI link via LAN.
Page 457 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 SEPTEMBER 2008 MMC: 841 Option Description Default ITP TX GAIN/HSET Sets IP-based phone Handset TX gain value of each level. ITP RX GAIN/HSET Sets IP-based phone Handset RX gain value of each level.
Page 458 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 SEPTEMBER 2008 MMC: 841 Option Description Default DATA CARD IPC YES (NOT USED IN US) ITP RING VOLUME LEVEL 1-8 SIP STACK ALLOW MAX COUNT SOFTP USED ITP MAX LIMIT...
Page 459 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 SEPTEMBER 2008 MMC: 841 DEFAULT DATA: SEE DESCRIPTIONS RELATED ITEMS: MMC 615: MGI GROUP MMC 616: MGI USER MMC 830: ETHERNET PARAMETERS MMC 831: MGI PARAMETERS MMC 832: VOIP OUTBOUND DIGITS MMC 833: VOIP ADDRESS TABLE MMC 834: H.323 OPTIONS...
Page 460 PROGRAMMING TECHNICAL MANUAL PART 2 SEPTEMBER 2008 MMC: 842 SIP STATION INFO DESCRIPTION: This MMC provides various proprietary Samsung SIP integration options of non- Samsung SIP terminals. The options set in this MMC are system-wide. Option Description Default [3301] REGISTERED To indiicte if the SIP phone is registered to server or not (read only).
Page 461 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 SEPTEMBER 2008 MMC: 842 4. Press UP or DOWN key to select an option [3302]USER ID 3302 OR press RIGHT soft key to move cursor. 5. Press UP or DOWN key to select an option...
Page 462 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 845 WLAN PARAMETERS DESCRIPTION: This program provides detail parameters for WLAN settings. <WLAN Parameter> Parameter Description CODEC LIST CODEC used in a wireless VoIP call Currently it set to G.729...
Page 463 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 845 Parameter Description GEN RING TM In the Unreliable transmission protocol, it is not sure that the client receives a response after the server sends the last response. At this time, the server should retransmit a response during this time until it receives the requested retransmission.
Page 464 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 845 ACTION DISPLAY Select the MMC number [845]. 845: WLAN PARA SELECT PROG ID Select RF channels for APs. WLAN: RF CHANNEL USE CH1:01 Select a voice CODEC to be used while WLAN : CODEC LIST •...
Page 465 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 845 Set RETRANS T2 to be used in SIP. SIP : RE-TRANS T2 • 004000 MS Set RETRANS T4 to be used in SIP. SIP : RE-TRANS T4 •...
Page 466 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 846 WIP INFO DESCRIPTION: [MMC846] is used to display the handset information and set some parameters. You can change USER ID, PASSWORD, and INSERT DGT.
Page 467 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 846 Display handset phone type. [3301] PHONE TYPE Display handset IP offset from the first one. [3301] IP OFFSET Display handset IP address. [3301] IP ADDRESS Display handset MAC address.
Page 468 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 848 WLAN IP/MAC DESCRIPTION: This MMC is used to view a list of IP addresses that are to be used by the handsets. ACTION DISPLAY Select the MMC number [848].
Page 469 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 849 WLAN CONFIG DESCRIPTION: This MMC is used to select AP type and de-register handsets. Parameter Description REGISTER VoWLAN Sets whether to permit the new registration of handsets. If this parameter is disabled, the new handset registration can not be started.
Page 470 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 849 Select the type of AP to be installed. BASIC SELECT AP TYPE DUAL AP type is not available to North America. RELATED PROGRAMS: MMC 846 WIP INFO...
Page 471 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 850 SHOW SYSTEM RESOURCES DESCRIPTION: This MMC is used to review available system resources. This is a READ ONLY MMC and will display the number of free and used system resources.
Page 472 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 851 ALARM REPORTING DESCRIPTION: This MMC is used to view, store, print or clear system alarms. There are two levels of faults displayed via alarm code, major alarms and minor alarms. Major alarms codes are usually service affecting and require a certified technician to determine the fault.
Page 473 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 851 PROGRAM KEYS UP & DOWN Used to scroll through system alarms. KEYPAD Used to enter selections SOFT KEYS Enter/leave option SPEAKER Used to store data and move to next MMC...
Page 474 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 SYSTEM ALARM ASSIGNMENTS DESCRIPTION: This MMC allows the assignment of system alarms to ring and display the alarms on stations that have the Alarm Key assigned. The System Alarm Key is programmed in Station Key Assignments (MMC 722).
Page 475 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 4. Press UP or DOWN to select desired option 16:MJC05 AC:OFF AC Pwr Loss Press TRANSFER to return to normal display press SPEAKER to advance to next MMC.
Page 476 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE An abnormal interrupt has occurred in MJC02 Tone Fault the system tone resources. IE busy, ringback, error, no more calls etc.
Page 477 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE Alarm is activated when the when error rate exceeds 1x10 errors. Note: 1x10 is threshold for minor alarm, 1 x 10...
Page 478 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE The PRI card has restarted MJD19 PRI Restart Alarm Data = Cabinet, Slot (C1,2) (S1 through 10) The BRI card has restarted...
Page 479 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE Out of service trunk detected via loop detect. Internal CODEC test. MNF04 Trunk Fault Alarm Data = Cabinet-Slot Port (C1,2)- (S1 through 10), (P1 through 16)
Page 480 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE An SLI card detected as out of service has been detected as recovered and is in service via internal CODEC test.
Page 481 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 853 MAINTENANCE BUSY DESCRIPTION: This MMC is used to place stations, trunks, and common resources equipment in a maintenance busy condition. This can be used to isolate suspected intermittent problem equipment.
Page 482 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 853 ACTION DISPLAY 1. Press TRANSFER 853. MAINTENCE BUSY TRK :NONE -> Display shows busy functions. 2. Press UP or DOWN to select function and MAINTENCE BUSY :NONE ->...
Page 483 DIAGNOSTIC TIME DESCRIPTION: Provides a means to set the OfficeServ 7100 Diagnostic Time. The OfficeServ 7100 diagnostics tests include memory audits, internal loopback tests on digital trunks, DSP, CID DSP. Additional tests include CODEC tests on analog trunk and station cards and tone tests.
Page 484 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 854 6. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO DIAGNOSTIC TIME SET RELATED ITEMS:...
Page 485 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 856 TECH PROGRAMMING LOGS DESCRIPTION: This MMC lists the date, time and entry location of the last 8 times that technician programming was accessed. This will allow a technician to determine if there was unauthorised access to system programming and where this access occurred.
Page 486 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 856 DEFAULT DATA: NONE RELATED ITEMS: NONE...
Page 487 Because these devices are not tied to a physical port they are considered to be virtual devices and as such reside in a Virtual Cabinet. The OfficeServ 7100 has 6 Virtual Cabinets numbered 2 through 7. Each Virtual Cabinet has 3 slots, numbered 1 through 3, with 8 ports per slot.
Page 488 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 857 VIRTUAL ASSIGNMENT TYPES: SLT: Virtual extension (Single Line Telephone) DGT: Virtual extension (Digital Telephone ) WIRED ITP: Wired IP Phone extensions WLAN ITP: Wireless IP handset extensions...
Page 489 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 857 DEFAULT DATA: CABINET 2 SLOT 1: SLOT 2: SLOT 3: CABINET 3 SLOT 1: WIRED ITP SLOT 2: WIRED ITP SLOT 3: WIRED ITP...
Page 490 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 SEPTEMBER 2008 MMC: 857 VIRTUAL CABINETS DESCRIPTION: [Applies to v.4.22 or Lower] Any device or resource on the OS7100 that does not have a physical port connection will now be found in the Virtual Cabinet Items found in the virtual cabinets are logical devices such as virtual extensions, logical resources such as VoIP trunks and SPnet trunks, or logical connections that connect to IP phones.
Page 491 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 SEPTEMBER 2008 MMC: 857 VIRTUAL ASSIGNMENT TYPES: SLT: Virtual extension (Single Line Telephone) DGP: Virtual extension (Digital Telephone ) WIRED ITP: ITP Phone extensions WLAN ITP: Wireless handset extensions...
Page 492 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 859 HARDWARE VERSION DESCRIPTION: This MMC displays the software version of the BIOS chip of each of the cards in the system. PROGRAM KEYS UP & DOWN Used to scroll through system alarms.
Page 493 In addition this MMC is used to enable tutorial and emergency licenses. Each license has 2 areas: LICENSE This field is used to enter the 53-character license key obtained from Samsung. LIC STS This field is a read-only submenu that displays the options enabled by the entered license...
Page 494 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 860 • TUTORIAL LICENSE The TUTORIAL license is a special key type designed to let users test features and applications without committing purchase of a license. The TUTORIAL license permits 2 of each licensed option to be used.
Page 495 • SIPT Determines the number of SIP trunks trunks that the system can connect to. • SIPP Determines the number of Samsung SIP phones that can be connected to the system. • 3 SIPP Determines the number of third party SIP stations that can be connected to the system.
Page 496 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 860 PROGRAM KEYS UP & DOWN Scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor or select option SPEAKER Used to advance to next MMC...
Page 497 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 861 SYSTEM OPTION DESCRIPTION: [Applies to v.4.30 or Higher] This MMC is used to set various system wide options. The list below describes each option’s purpose.
Page 498 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 861 SPNET CLI TABLE This option determines which CLI table (1 through 4) from MMC 321 will be used when making outgoing SPNET calls. When set to NONE the keyset station number will be sent.
Page 499 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 861 TONE SOURCE This option sets the source for the AUTH TONE specified above. The default setting of TONE will play the system hold tone. Any valid music source may also be used.
Page 500 Service is enabled or disabled. The MPS Service allows communications between IP devices and IP trunks to be made without the need for an MGI channel. The OfficeServ 7100 supports 8 MPS channels, allowing up to 8 simultaneous IP conversation without the use of an MGI.
Page 501 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC: 861 3. Press UP or DOWN key to select and press SYSTEM SPEED BIN MAX 500 RIGHT soft key to return to step 2. 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 502 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 861 SYSTEM OPTION DESCRIPTION: [Applies to v.4.22 or Lower] Assigns several options (listed below) on a system wide basis. OPTIONS AUTO UPDATE TIME When this option is set to ENABLE The system...
Page 503 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 861 SPNET CLI TABLE In the case of IP networking calls to another node, this setting will determine which CLI table in MMC 321) to use to send CLI information across to the other network node(s).
Page 504 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 861 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: AUTO TIME UPDATE: DISABLE SYSTEM SPEED BIN: MAX 500...
Page 505 MAX COUNT If you dial a valid digit string until Max Count number, the system set up call. Note: SPNet is VoIP network function developed by Samsung and it is not standard function. Conditions: LINK ID should not be inputed in MMC 820 SYSTEM LINK ID and ACCESS NUMBER &...
Page 506 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 863 Press VOLUME button to select and press RIGHT soft button to store. 4. Enter the access number. [0001] ACCESS NUM 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 507 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 868 REMOTE STATION TRANSLATION DESCRIPTION: This MMC assigns a remote station number to the three or four digit number in the switch dial plan. The telephone numbers are entered in MMC 724 Remote Station (RS) section.
Page 508 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC: 868 Press RIGHT soft key to advance to the next 0006:TEL#[NONE] DGT:8501 step. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 509 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 889 DISPLAY SERVER STATUS DESCRIPTION: This MMC displays the history of connection and disconnection to the Data Server and Feature Server with the MCP card. Also allows you to clear the recorded history log.
Page 510 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 890 PORT CLEAR DESCRIPTION: This program allows the user to initialize items related to call process or DB for specific station or C.O. line. This will return the port to default condition.
Page 511 The major difference with the Samsung solution is that the voicemail and automated attendant functions are simply components of a larger call processing server. As such the two are very tightly integrated, often blurring the distinction between them.
Page 512 PART 3 MAY 2009 Extension and Mailbox blocks are another major departure from typical voicemail systems. The Samsung solution treats the subscriber's phone and voicemail box as two separate objects. The Extension block is used to control the subscriber's call processing, and is responsible for answering the caller, providing single digit options, and call rerouting functions.
Page 513 PROGRAMMING OVERVIEW 4.1 PROGRAMMING OVERVIEW The OfficeServ 7100 Automated Attendant program arrives from the factory loaded with many common applications pre-programmed. This includes the creation of several default menus to greet callers and allow them to dial an operator, a known extension number, or access a company directory.
Page 514 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.2 PROGRAMMING LEVELS In order to log in to the web programming interface, users must enter a login ID and password. These user accounts are created by the Site Administrator and are used to manage access to the application.
Page 515 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.3 DATABASE MANAGEMENT The programming data for the Automated Attendant is stored locally on the 256 MB media card located in the main processor (MP) Media Card slot. This card stores the application itself, as well as the web interface, operating system, and customized database.
Page 516: Defaulting The Automated Attendant
Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.4 DEFAULTING THE AUTOMATED ATTENDANT The Automated Attendant cannot be defaulted by turning off the main processor (MP) card's memory switch. The only way to default the Automated Attendant is through the web interface, and it can only be done through the Site Administrator account.
Page 517 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.5 PROGRAM LIST IN ORDER OF APPEARANCE STATUS SCREEN SHUTDOWN VM SITE INFORMATION DB BACKUP CUSTOMER DATA CLEAR REPORT COUNT SYSTEM PROVIDER VOICE STUDIO LOCAL CO PROVIDER...
Page 518 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.6 PROGRAM LIST IN ALPHABETICAL ORDER OPEN BLOCK TABLE SAVE APPLICATION SCHEDULE TABLE DIAL SITE INFORMATION MENU CUSTOMER DATA MODE LD PROVIDER PORT LOCAL CO PROVIDER...
Page 519: Programming Procedures
Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 PART 5. AUTOMATED ATTENDANT PROGRAMMING PROCEDURES 5.1 ACCESSING TUI PROGRAMMING To access the telephone user administration programming interface the technician must call in to the main system greeting. This will typically be the Day Main Menu. If the "enter your password"...
Page 520 "https://" followed by the IP address assigned to the OfficeServ 7100 main processor (MP) in MMC 830. This will only work if the PC running Internet Explorer 6.x is on the same LAN as the OfficeServ 7100.
Page 521 (1 through 3, explained in Part 3.2 of this manual) and set a username (ID). The default password for new accounts is "samsung". To change a password for any account check the box to the left of that username, modify the Password field, and then click Edit.
Page 522 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 The web interface is broken down into several pieces as shown below: 5.2.1 Administration Section This area is used to switch between the various programming interface tabs. General is accessible only for the Site Administrator account and is used to manage administration accounts as well as system database management.
Page 523 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 5.3 PROGRAMMING SCREEN ELEMENTS Though each programming screen is unique, there are certain common interface elements to be aware of. 5.3.1 Page Navigation Buttons The page navigation buttons are used in the event that there is too much data to fit into one screen.
Page 524 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 5.3.3 Block List The block list is used to display all available blocks and also allow users to edit or remove blocks. To edit a block, simply click the Label Name. The checkboxes on the left are used for deleting one or more blocks.
Page 525 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 5.3.6 Block Editing The block editing buttons are used to perform a variety of actions. The Close button will cancel any changes and exit to the block list. Reload will refresh the current page. Save &...
Page 526: Main Screen
Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Status Screen DESCRIPTION: The Status Screen is the default screen that is loaded when logging into the automated attendant. It is a read-only screen, displaying various real time statistics about the system.
Page 527 PART 5 APRIL 2007 Site Information Customer Data DESCRIPTION: The Customer Data screen is used for storing data about the particular customer site. It is not used by the OfficeServ 7100, but instead is used for administrator reference. CUSTOMER INFORMATION SCREEN: 5.3.5...
Page 528 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Customer Site Info. The name of the customer site. Street The street address for the customer site. City The city the installation is located in.
Page 529 PART 5 APRIL 2007 Site Information System Provider DESCRIPTION: The System Provider screen is used for storing data about the site's installation company. It is not used by the OfficeServ 7100, but instead is used for administrator reference. SYSTEM PROVIDER SCREEN: 5.3.7...
Page 530 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description System Service Provider The name of the system provider. Address The street address for the system provider. City The city the system provider is located in.
Page 531 Site Information Local CO Provider DESCRIPTION: The Local CO Provider screen is used for storing data about the site's phone service provider. It is not used by the OfficeServ 7100, but instead is used for administrator reference. GENERAL SCREEN: 5.3.9...
Page 532 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description CO Service Provider The name of the CO service provider. Address The street address for the CO service provider. City The city the CO service provider is located in.
Page 533 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Type Trunk line type (T1, E&M, PRI, etc.) HGroup The trunk group lead telephone number. Trunk The number of trunks in this group.
Page 534 Site Information LD Provider DESCRIPTION: The Long Distance Provider screen is used for storing data about the site's long distance phone service provider. It is not used by the OfficeServ 7100, but instead is used for administrator reference. GENERAL SCREEN: 5.3.12...
Page 535 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description CO Service Provider The name of the CO service provider. Address The street address for the CO service provider. City The city the CO service provider is located in.
Page 536 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Type Trunk line type (T1, E&M, PRI, etc.) 800 Service The long distance number for this trunk group. CO HGroup Lead The trunk group lead telephone number.
Page 537 View System Report By Application DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Application screen breaks down calls according to the application accessed and how the call was handled. BY APPLICATION SCREEN:...
Page 538 View System Report By Call Code DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Call Code screen breaks down calls according to the call code type. BY CALL CODE SCREEN:...
Page 539 PART 5 APRIL 2007 View System Report By Hour DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Hour screen breaks down calls by the hour they were made. 6A-6P SCREEN:...
Page 540 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 6P-6A SCREEN: Field Name Description Reporting Reporting period. Created Date this report was created. Refresh Timer Set the update interval for the page. Calls Total number of calls for this hour.
Page 541 View System Report By Port Number DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Port Number screen breaks down calls by the port number they were handled by. BY PORT NUMBER SCREEN:...
Page 542 View System Report By Day of Week DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Day of Week screen breaks down calls by the day of the week they were made on.
Page 543 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Override Mode DESCRIPTION: The Override Mode screen is used to manually set the mode of operation for a particular automated attendant port or group of automated attendant ports.
Page 544 Operating Utilities Display Error Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Display Error Log screen shows error and warning information for the voicemail and automated attendant systems. Events are logged in an easily readable form, displaying the error type and time and date information on one line and the actual error listing on the next.
Page 545 Operating Utilities Activity Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Activity User Log screen shows all activity in the voicemail and automated attendant systems. Due to the extreme technical nature of the Activity Log records, this log is mainly aimed at advanced users.
Page 546 The Shutdown VM screen, as the name implies, is used to exit the voicemail and automated attendant application. This is an important step when shutting down the OfficeServ 7100. Failure to exit the system properly can lead to lost or corrupted messages or programming. To prevent accidental exit, the administrator password must be entered in order to shut down the system.
Page 547 Operating Utilities DB Backup DESCRIPTION: The OfficeServ 7100 provides the ability to backup and restore voicemail and automated attendant programming via the DB Backup List screen. Users can choose to backup or restore mailboxes, prompts, programming data, or any combination of the three. Backups are stored to a standard .tar archive file.
Page 548 Clear Report Count DESCRIPTION: Certain types of programming objects in the OfficeServ 7100 voicemail and automated attendant systems provide call activity reports detailing call volumes for various activities. The Clear Report Count screen is used to reset all of these counters system wide to 0.
Page 549 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Voice Studio DESCRIPTION: The Voice Studio is used to record custom system prompts for the OfficeServ 7100 voicemail and automated attendant systems. The Voice Studio also allows text descriptions (scripts) to be set for each prompt to ease in professional recording scenarios.
Page 550 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 In the upper right corner is the Recording Device selection. This is the phone that will be used to record prompts. Enter the phone number and click Call to start the recording session.
Page 551 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 System Parameters DESCRIPTION: The System Wide Parameters screen is used to set options that affect the overall functionality of the voicemail and automated attendant systems. It includes items such as system administrator passwords, system language options, and voice codec adjustments.
Page 552 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Version Display The software version of the VM/AA systems Startup The date/time of the last bootup Mac Address MAC address for the MP network interface...
Page 553 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Min Recorded Length Minimum time, in milliseconds, of a prompt, greeting, or voicemail message recording Dialtone Timesize Determines the amount of dial tone to allow at the end of...
Page 554 TECHNICAL MANUAL PART 5 APRIL 2007 Schedule Table DESCRIPTION: The OfficeServ 7100 automated attendant system works by a series of scheduled operating modes. The Schedule Table screen is used to view, edit, add, or delete scheduled items. SELECTION SCREEN: To edit a schedule item click the Mode Name.
Page 555 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description NUMBER The item number for this schedule item Mode Name The name for this schedule item Ports Choose which port or ports will follow this schedule item...
Page 556 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Save Application DESCRIPTION: The Save Application screen is used to store any recent changes made to the automated attendant or voicemail programming. By default all changes are stored to disk at daily maintenance time, but the Save Application screen allows changes to be manually saved instantly.
Page 557 PART 5 APRIL 2007 Open Block Table DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Bye block is used to speak an optional goodbye prompt then disconnect the caller and free the port.
Page 558 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Label Name The name of this BYE block Disconnect Prompt The prompt number to speak before disconnecting the call From ~ To Start and end dates for the activity report...
Page 559 Dial DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Dial block is used to dial a number and then either release the call or branch to another programming block. The most common use for the Dial block is to transfer callers to an external destination, such as a cell phone or an 800 number.
Page 560 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 GENERAL INFORMATION SCREEN: Field Name Description Label Name The name for this DIAL block Prompt The prompt to speak before performing the dial action Number The number to dial...
Page 561 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 562 Open Block Table Menu DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Menu block is the most commonly used and powerful blocks. The Menu block is responsible for routing calls, and can do so based on a variety of criteria such as Caller ID, caller entry digits, or DID digits.
Page 563 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 GENERAL SCREEN: Field Name Description Label Name The name of this Menu block Take INPUT from Determines what Menu routing will be based on Store INPUT in The input value can optionally be stored in a key for use in later menus.
Page 564 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Prompt Enter up to 6 prompts that will be spoken in sequence. These prompts will be played to the caller when the Menu first begins processing the call.
Page 565 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 MENU INPUT PROCESSOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 566 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description The tenant group to use for the chosen block type Target Name The programming block to use for the chosen block type Count...
Page 567 Mode DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Mode block is used to route calls to the proper Menu block based on the call code assigned to the call by the OfficeServ 7100.
Page 568 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 CALL CODE PROCESSOR SCREEN: Field Name Description Label Name The name of this Mode block Call Code The call code pointer being detailed Action The action to take for this call code...
Page 569 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 PROMPT SCREEN: Field Name Description Salutation Prompts This is a series of prompts that will be spoken sequentially from first to sixth. These prompts are typically used to provide a company greeting specific to this scheduled operating mode.
Page 570 / voicemail port. It controls aspects such as system signaling and call setup settings. Most settings in the Port block have been defaulted for the OfficeServ 7100 to operate properly and should not be adjusted. Such fields are denoted with a description of (DO NOT ADJUST).
Page 571 This setting is mainly provided to overcome issues with CO disconnect signaling. In some cases, the CO does not send the OfficeServ 7100 a proper disconnect signal, which can result in the subscriber getting messages with dial tone or error tone at the end.
Page 572 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 SET INFORMATION SCREEN: Field Name Description Port logon (DO NOT ADJUST) Answer (DO NOT ADJUST) Disconnect (DO NOT ADJUST) Hold (DO NOT ADJUST) Retrieve (DO NOT ADJUST)
Page 573 Query DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Query block is a specialized block designed to take voice or DTMF input from the user and store it in a message that is then sent to a voicemail box.
Page 574 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 GENERAL SCREEN: Field Name Description Label Name The name of this Query block Query prompt The prompt holding the actual question to ask the caller Exit prompt...
Page 575 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 CALL INFORMATION SCREEN: Field Name Description Take input from The type of input to look for. In most cases this will be VOICE or DTMF Maximum caller response...
Page 576 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 577 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Calls The total number of calls processed by this Query Abandoned The number of callers who disconnected NO-Response The number of callers who did not answer the Query...
Page 578 Speak DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Speak block is used to speak a prompt to a caller and then route them to another block. Speak blocks are typically used to make standard announcements, such as directions or operating hours.
Page 579 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 SPEAK BLOCK SCREEN: Field Name Description Label Name The name of this Speak block First prompt The first prompt to speak to the caller Prompt index...
Page 580 Open Block Table Station DESCRIPTION: The OfficeServ 7100 automated attendant systems are programmed with a series of programming object called blocks. The Station block is used by both systems to control outbound dialing. It is basically a combination of LCR and toll restriction.
Page 581 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 GENERAL SCREEN: Field Name Description Label Name The name of this Station block Matching Dial Strings Enter up to six dial masks this Station can dial to. This field can...
Page 582 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Busy timer Defines the length in seconds of a busy cycle Busy count The number of busy cycles before assuming busy OVERRIDE STRINGS SCREEN:...
Page 583 OVERVIEW 6.1 PROGRAMMING OVERVIEW The OfficeServ 7100 Voicemail program arrives from the factory loaded with many common features pre-programmed, and will dynamically create subscriber mailboxes upon initial boot-up of the system. The only thing left for the technician to do is add or delete mailboxes as necessary, set up any customized features, and instruct users how to record voicemail greetings.
Page 584 Subscriber Administrator (3). 6.2.1 Site Administrator This is the main administrator level for the system. Only the default OfficeServ 7100 account, "admin", may have this user level. It can be neither assigned to any other account, nor can it be revoked from the "admin" account. The Site Administrator has full access to every feature and function in the web programming interface.
Page 585: Database Management
Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 6 APRIL 2007 6.3 DATABASE MANAGEMENT The programming data for the Voicemail is stored locally on the media card located in the main processor (MP) Media Card slot. This card stores the application itself, as well as the web interface, operating system, and customized database.
Page 586: Defaulting The Voicemail
Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 6 APRIL 2007 6.4 DEFAULTING THE VOICEMAIL The Voicemail cannot be defaulted by turning off the main processor (MP) card's memory switch. The only way to default the Voicemail is through the web interface, and it can only be done through the Site Administrator account.
Page 587 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 6 APRIL 2007 6.5 PROGRAM LIST IN ORDER OF APPEARANCE STATUS SCREEN ACTIVITY LOG SITE INFORMATION SHUTDOWN VM CUSTOMER DATA SUBSCRIBER IMPORT SYSTEM PROVIDER DB BACKUP LOCAL CO PROVIDER...
Page 588 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 6 APRIL 2007 6.6 PROGRAM LIST IN ALPHABETICAL ORDER OPEN BLOCK TABLE SITE INFORMATION DIRECTORY CUSTOMER DATA ECLASS SYSTEM PROVIDER EXTENSION LOCAL CO PROVIDER LIST LD PROVIDER MAILBOX SUBSCRIBER LIST...
Page 589 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 PART 7. VOICEMAIL PROGRAMMING PROCEDURES 7.1 ACCESSING TUI PROGRAMMING To access the telephone user administration programming interface the technician must call in to the main system greeting. This will typically be the Day Main Menu. If the "enter your password"...
Page 590 To access Voicemail programming, open Internet Explorer 6.x and in the address bar enter the prefix "https://" followed by the IP address assigned to the OfficeServ 7100 main processor (MP) in MMC 830. This will only work if the PC running Internet Explorer 6.x is on the same LAN as the OfficeServ 7100.
Page 591 (1 through 3, explained in Part 3.2 of this manual) and set a username (ID). The default password for new accounts is "samsung". To change a password for any account check the box to the left of that username, modify the Password field, and then click Edit.
Page 592 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 7.2.1 Administration Section This area is used to switch between the various programming interface tabs. General is accessible only for the Site Administrator account and is used to manage administration accounts as well as system database management.
Page 593 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 7.3 PROGRAMMING SCREEN ELEMENTS Though each programming screen is unique, there are certain common interface elements to be aware of. 7.3.1 Page Navigation Buttons The page navigation buttons are used in the event that there is too much data to fit into one screen.
Page 594 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 7.3.4 Block List The block list is used to display all available blocks and also allow users to edit or remove blocks. To edit a block, simply click the Label Name. The checkboxes on the left are used for deleting one or more blocks.
Page 595 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 7.3.7 Block Editing The block editing buttons are used to perform a variety of actions. The Close button will cancel any changes and exit to the block list. Reload will refresh the current page. Save &...
Page 596 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Status Screen DESCRIPTION: The Status Screen is the default screen that is loaded when logging into the voicemail. It is a read-only screen, displaying various real time statistics about the voicemail.
Page 597 PART 7 APRIL 2007 Site Information Customer Data DESCRIPTION: The Customer Data screen is used for storing data about the particular customer site. It is not used by the OfficeServ 7100, but instead is used for administrator reference. CUSTOMER INFORMATION SCREEN: 7.3.5...
Page 598 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Customer Site Info. The name of the customer site. Street The street address for the customer site. City The city the installation is located in.
Page 599 PART 7 APRIL 2007 Site Information System Provider DESCRIPTION: The System Provider screen is used for storing data about the site's installation company. It is not used by the OfficeServ 7100, but instead is used for administrator reference. SYSTEM PROVIDER SCREEN: 7.3.7...
Page 600 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description System Service Provider The name of the system provider. Address The street address for the system provider. City The city the system provider is located in.
Page 601 Site Information Local CO Provider DESCRIPTION: The Local CO Provider screen is used for storing data about the site's phone service provider. It is not used by the OfficeServ 7100, but instead is used for administrator reference. GENERAL SCREEN: 7.3.9...
Page 602 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description CO Service Provider The name of the CO service provider. Address The street address for the CO service provider. City The city the CO service provider is located in.
Page 603 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Type Trunk line type (T1, E&M, PRI, etc.) HGroup The trunk group lead telephone number. Trunk The number of trunks in this group.
Page 604 Site Information LD Provider DESCRIPTION: The Long Distance Provider screen is used for storing data about the site's long distance phone service provider. It is not used by the OfficeServ 7100, but instead is used for administrator reference. GENERAL SCREEN: 7.3.12...
Page 605 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description CO Service Provider The name of the CO service provider. Address The street address for the CO service provider. City The city the CO service provider is located in.
Page 606 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Type Trunk line type (T1, E&M, PRI, etc.) 800 Service The long distance number for this trunk group. CO HGroup Lead The trunk group lead telephone number.
Page 607 View System Report By Application DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Application screen breaks down calls according to the application accessed and how the call was handled. BY APPLICATION SCREEN:...
Page 608 View System Report To Subscribers DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Calls To Subscribers screen breaks down calls made to subscribers according to how the call was handled. TO SUBSCRIBERS SCREEN:...
Page 609 PART 7 APRIL 2007 View System Report Messaging Activity DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Messaging Activity screen breaks down voicemail message counts and times. MESSAGE ACTIVITY SCREEN: Field Name...
Page 610 View System Report By Call Code DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Call Code screen breaks down calls according to the call code type. BY CALL CODE SCREEN:...
Page 611 PART 7 APRIL 2007 View System Report By Hour DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Hour screen breaks down calls by the hour they were made. 6A-6P SCREEN:...
Page 612 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 6P-6A SCREEN: Field Name Description Reporting Reporting period. Created Date this report was created. Refresh Timer Set the update interval for the page. Calls Total number of calls for this hour.
Page 613 View System Report By Port Number DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Port Number screen breaks down calls by the port number they were handled by. BY PORT NUMBER SCREEN:...
Page 614 View System Report By Day of Week DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Day of Week screen breaks down calls by the day of the week they were made on.
Page 615 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Override Mode DESCRIPTION: The Override Mode screen is used to manually set the mode of operation for a particular voicemail port or group of voicemail ports.
Page 616 Operating Utilities Display User Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Display User Log screen shows subscriber events such as logons, messaging activities, and greeting modifications. Events are logged in an easily readable form, displaying time and date, port used, and subscriber name information on one line and activity information on the next.
Page 617 Operating Utilities Display Error Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Display Error Log screen shows error and warning information for the voicemail and automated attendant systems. Events are logged in an easily readable form, displaying the error type and time and date information on one line and the actual error listing on the next.
Page 618 Operating Utilities Activity Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Activity User Log screen shows all activity in the voicemail and automated attendant systems. Due to the extreme technical nature of the Activity Log records, this log is mainly aimed at advanced users.
Page 619 The Shutdown VM screen, as the name implies, is used to exit the voicemail and automated attendant application. This is an important step when shutting down the OfficeServ 7100. Failure to exit the system properly can lead to lost or corrupted messages or programming. To prevent accidental exit, the administrator password must be entered in order to shut down the system.
Page 620 The Subscriber Import screen allows the technician to easily create large numbers of subscriber mailboxes. In the case of network installations the technician can export the subscriber list from each node and import it to the OfficeServ 7100 as Network Mailboxes. SUBSCRIBER IMPORT SCREEN: Field Name...
Page 621 Operating Utilities DB Backup DESCRIPTION: The OfficeServ 7100 provides the ability to backup and restore voicemail and automated attendant programming via the DB Backup List screen. Users can choose to backup or restore mailboxes, prompts, programming data, or any combination of the three. Backups are stored to a standard .tar archive file.
Page 622 Clear Report Count DESCRIPTION: Certain types of programming objects in the OfficeServ 7100 voicemail and automated attendant systems provide call activity reports detailing call volumes for various activities. The Clear Report Count screen is used to reset all of these counters system wide to 0.
Page 623 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Voice Studio DESCRIPTION: The Voice Studio is used to record custom system prompts for the OfficeServ 7100 voicemail and automated attendant systems. The Voice Studio also allows text descriptions (scripts) to be set for each prompt to ease in professional recording scenarios.
Page 624 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 In the upper right corner is the Recording Device selection. This is the phone that will be used to record prompts. Enter the phone number and click Call to start the recording session.
Page 625 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 System Parameters DESCRIPTION: The System Wide Parameters screen is used to set options that affect the overall functionality of the voicemail and automated attendant systems. It includes items such as system administrator passwords, system language options, and voice codec adjustments.
Page 626 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Version Display The software version of the VM/AA systems Startup The date/time of the last bootup Mac Address MAC address for the MP network interface...
Page 627 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Min Recorded Length Minimum time, in milliseconds, of a prompt, greeting, or voicemail message recording Dialtone Timesize Determines the amount of dial tone to allow at the end of...
Page 628 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 LANGUAGE SCREEN: Field Name Description Language Language being detailed Locale Regional dialect of the detailed language Language Code The "short code" for this language. Used for directory naming.
Page 629 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 E-MAIL GATEWAY SCREEN: Field Name Description Host ID The IP address or DNS name of the SMTP server to use for error messages Port Port to send SMTP data streams to...
Page 630 DNS SCREEN: Field Name Description Domain Name The domain name to use for the OfficeServ 7100 Name Server List The list of name servers to use (read only) Name Server Add Enter the IP address of a name server to use and click Add...
Page 631 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Subscriber List DESCRIPTION: The Subscriber List screen provides a quick way to view all voicemail subscribers' names, extensions, and mailboxes as well as EClass and MClass assignments for each subscriber.
Page 632 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 RELATED ITEMS: EXTENSION BLOCK MAILBOX BLOCK ECLASS BLOCK MCLASS BLOCK 7.3.40...
Page 633 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Save Application DESCRIPTION: The Save Application screen is used to store any recent changes made to the automated attendant or voicemail programming. By default all changes are stored to disk at daily maintenance time, but the Save Application screen allows changes to be manually saved instantly.
Page 634 Directory DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The Directory block is used to route callers to a subscriber through a name search. Directories can be configured to search by first or last name.
Page 635 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Label Name The name of this DIRECTORY block Maximum entry digits The maximum number of letters to search for Wait for first digit...
Page 636 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 PROMPTS SCREEN: Field Name Description Enter name The prompt used to ask the caller to enter a name Target name prefix The prompt to play before the subscriber's name...
Page 637 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Press'0' for a new name The prompt used to let the caller know they can search again Press '*' to exit The prompt to let the caller know how to escape the directory...
Page 638 Open Block Table EClass DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The EClass block is used to govern properties and behaviors for groups of Extension blocks. EClass settings can be overridden by individual Extension blocks.
Page 639 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMC Group The tenant group this EClass block belongs to Label Name The label name for this ECLASS block Extension Retention The number of days an Extension block with this EClass can exist before being deleted.
Page 640 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 PROMPTS SCREEN: Field Name Description Target herald prompt Prompt played before the called subscriber's name Forward herald Prompt to let a caller know they are being forwarded...
Page 641 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description redirect a screened caller to another number Reject call Prompt and single digit option to allow the subscriber to reject a screened call...
Page 642 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description attempts Announce hold time Set whether or not the caller will hear their estimated time in queue on the first attempt and / or subsequent...
Page 643 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Caller holding prompt Prompt played after the caller's name during the page Pickup caller prompt Prompt played prior to speaking the Instructions Pager busy prompt...
Page 644 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 645 Open Block Table Extension DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The Extension block represents a model of the subscriber's telephone. It governs such things as subscriber password, access telephone numbers, availability schedules, personal greetings, and voicemail options available to callers.
Page 646 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMS Group The tenant group this subscriber is a part of Label Name The name of this subscriber Number The extension number for this subscriber...
Page 647 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description block to use when dialing the Dial Number telephone number Auto Login Determines whether the subscriber is prompted for a password when calling their voicemail box...
Page 648 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description a message or holding for the subscriber Busy greeting allowed Allows the subscriber to record a greeting that will be played when they are busy...
Page 649 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description No answer Displays whether or not the subscriber has recorded their No answer greeting Blocked Displays whether or not the subscriber has recorded their Blocked...
Page 650 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Greeting Enables (BASIC) or disables (NONE) the caller options Option Description A brief description of what this option will do To Select The single digit option callers use to activate this option...
Page 651 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 ACTIVITY SCREEN: Field Name Description From ~ To Start and end dates for the activity report Total The number of calls processed by this extension over the activity...
Page 652 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Avg. hold time in The average amount of time callers spent holding for the subscriber RELATED ITEMS: ECLASS BLOCK MAILBOX BLOCK 7.3.60...
Page 653 Open Block Table List DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The List block provides an easy method of distributing a voicemail message to multiple subscribers. The List block actually stores the message, but creates a pointer to it in each of the members' voicemail boxes.
Page 654 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMS group The tenant group this List block is a part of Label Name The name of this List block Number...
Page 655 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description will play only the first 3 menu options from each menu Directory Determines if the List block is included in directory searches. Public is for allowing external callers to see this List in the directory, User is for allowing other subscribers to see this List in the directory.
Page 656 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description List Members Choose the mailboxes to distribute messages to (up to 48) CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for...
Page 657 Open Block Table Mailbox DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The Mailbox block is the actual message storage object for the subscriber. It governs such things as message delivery, message storage, and e-mail delivery options.
Page 658 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMS Group The tenant group this mailbox is a part of Label Name The name of this mailbox Number The mailbox number for this block...
Page 659 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Directory Determines if the mailbox is included in directory searches. Public is for allowing external callers to see this mailbox in the directory, User is for allowing other subscribers to see this mailbox in the directory.
Page 660 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Auto play of new message Automatically playback new messages when the subscriber enabled logs in Auto play of message info Automatically play Caller ID and time and date information...
Page 661 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 MWI & AUTOFORWARD SCREEN: Field Name Description Enable autoforward Allow messages left in this mailbox to automatically forward to another subscriber Delete after forwarding Delete messages after they are forwarded...
Page 662 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Notification Schedule This area is used to set up a pager alert availability schedule. This schedule will determine when the voicemail is allowed to...
Page 663 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 664 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Mailbox access count The number of times this mailbox was accessed Messages sent The total number of messages this subscriber sent Messages received...
Page 665 Open Block Table Mclass DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The MClass block is used to govern properties and behaviors for groups of Mailbox blocks. MClass settings can be overridden by individual Mailbox blocks.
Page 666 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description VMS Group The tenant group this MClass is a part of Label Name The name of this MClass Max greeting length The maximum length of mailbox greetings...
Page 667 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Digit to escape Digit to press to escape to the previous menu Digit log on as a user Digit to press to log in to the mailbox as the subscriber...
Page 668 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description calls Excepted Area A list of area codes that the voicemail cannot dial when alerting Codes to a mailbox governed by this MClass...
Page 669 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description a callback for this message Prompt for phone number Prompt asking for the callback phone number Prompts for invalid entry Prompt to play if an invalid menu option is selected...
Page 670 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 671 Open Block Table Network Mailbox DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The Network Mailbox block is used to enable Audio Messaging Interchange Specification (AMIS) networking with another voicemail system. AMIS networking allows messages to be transmitted back and forth between two separate voicemail systems, allowing other subscribers in both systems virtually transparent access to the networked subscriber.
Page 672 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMS Group The tenant group this mailbox is a part of Label Name The name of this mailbox Number The mailbox number for this block...
Page 673 Delete messages after they are forwarded Auto forward delay The amount of time to wait before forwarding a message Local The phone number of the OfficeServ 7100 voicemail Remote The phone number of the remote voicemail system Group The tenant group number of the subscriber in the remote...
Page 674 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description voicemail system. If the remote system does not support tenant groups, this field should be set to '0' Number The subscriber's mailbox number in the remote...
Page 675 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 ACTIVITY SCREEN: Field Name Description Mailbox access count The number if times callers accessed this mailbox Message sent The number of messages transmitted to the remote...
Page 676 ATTENDANT APPLICATION DESIGN 8.1 OVERVIEW Creating an automated attendant or voicemail application in the OfficeServ 7100 is a matter of determining the correct block types to use and linking them together into the necessary order. Callers then route between blocks as necessary to meet the needs of the application.
Page 677 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Any field in the Template block that contains a lower case "d" will have that number automatically filled in. Any time an application is going to require the creation of many blocks that will share certain settings, Template blocks can greatly reduce the time spent programming the application.
Page 678 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 The Call Director is based upon operating mode, which means that Event Pointers can be set to perform different actions based upon time of day. For example, callers might only be able to leave a message at night.
Page 679 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Abbreviation Block Type Dial Block Directory Block EClass Block Extension Block List Block Mailbox Block MClass Block Menu Block Network Mailbox Block Query Block Speak Block The Gp column is used to select the tenant group to list blocks for.
Page 680 One of the most powerful features of the voicemail and automated attendant system in the OfficeServ 7100 is the System Registers. System Registers are basically global variables that store DTMF or voice data. The Caller ID register, for example, stores the caller ID information for the caller.
Page 681 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Register Description ORBIT This register is no longer used by the system and can be used as a free variable for applications. DATE This register is read only and stores the current system date.
Page 682 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Character(s) Function This string tells the system to use in-band dialing (primarily for pager usage) Capital H tells the system to operate the hook switch. If on-hook, it will go off-hook.
Page 683 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 8.1.7.4 Subscriber Direct Dialing All Menu, Extension, and Mailbox blocks are preconfigured to allow a caller to dial another Extension at any time to be transferred to that Extension.
Page 684 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Programming: On the General screen of System Parameters set Subscriber PSWD Min Length to 6 and click Save. 8.1.8.2 Easy Vacation Greetings Scenario: Subscribers have complained that they do not like to rerecord their Primary No Answer greeting every time they go on vacation because they forget to change it back.
Page 685 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 In MMC 102 (Call Forwarding) there is a setting for DND Forwarding. If this is set to the voicemail group then when this subscriber sets DND on their phone all callers will arrive at the voicemail as blocked calls.
Page 686 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 On the Additional Information screen there is a list of 9 Stored Numbers. The first 5 of these numbers will be used for the Find me feature. When the system attempts to locate the subscriber it will first attempt to call Stored Number 1, then 2, then 3, and so on.
Page 687 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Options, which is the single digit menu that is enabled when a caller reaches the subscriber's voicemail greeting. So the first step is to decide which call conditions a page is allowed in.
Page 688 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 The Instructions field is set to 10$T by default. This is actually a feature code designation set in the FEATURES section of MMC 724. By default 10 is the Page Pickup feature.
Page 689 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 When Message Alert is configured and enabled the subscriber will be called each time the Mailbox stores a new message. If the subscriber does not answer the call, the system will reattempt the call every 15 minutes for up to 3 attempts.
Page 690 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Mailbox block. Pager notification is enabled determines if notifications will be made or not. Notify on urgent message only determines which type of new messages will trigger a notification. Station is where the Station block is specified.
Page 691 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 8.1.8.7 Message Distribution Scenario: A customer who works in a sales department would like messages left in his mailbox to be deleted from his box and copied to 5 of his coworkers if he is unable to listen to the message within 15 minutes.
Page 692 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Set Delete after forward to Yes. Set Autoforward delay to 0 hours, 15 minutes and then click Save. On the Call Director screen set the AUTO-FWD Event Pointer Type to LST.
Page 693 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 On the E-mail Gateway screen the mail server address is entered into the Host ID field. Port is the SMTP port being used by the mail server, which is typically 25.
Page 694 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 the Adjust message retention setting. This is because it is easier to remember who is using what setting if there are separate MClasses. The adjusted message retention is very useful, because typically E-Mail Gateway subscribers don't want to log in to their phone to delete messages that they have already listened to from their inbox.
Page 695 AMIS networking. The OfficeServ 7100 fully support the AMIS standard through the use of Network Mailboxes. Setting up the networking between 2 Samsung voicemail systems is a 3 stage process. The first stage is to export the Subscriber List from the remote node.
Page 696 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 download a text file from the web page. Note that popup blockers might prevent this file from being downloaded without first allowing it. Once the list is saved the next step is to go to the main node's voicemail and open the Network Mailbox Template block.
Page 697 2 for Spanish or stay on the line for English. Planning: The OfficeServ 7100 automated attendant supports the use of 2 languages simultaneously. These languages are set up on the System Parameters Language screen. Select First Language sets the first set of language prompts to load.
Page 698 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 number to 1001, then save &close. This will load the Prompt screen again. Make sure the language is set to Spanish. Enter an extension number in the upper right text box and click call to have the system call to prep for recording.
Page 699 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 On the Menu Input Processor screen press the Clear button to the right of the 6 Event Pointer. On the Menu Input Processor screen press the Clear button to the right of the 9 Event Pointer.
Page 700 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Enter an extension number in the upper right text box and click Call and answer the extension when it rings. Change the language drop down on the Prompt Recording Studio screen from English to Spanish.
Page 701 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 If we look at any default Mode block we will see that DT calls are sent to a Menu block called Direct Trunk. Looking at the Direct Trunk Menu we see that it is...
Page 702 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Set the Type to MNU. Click the Target Name field and select the Company A Night Menu. Enter a new Event Pointer called 702. Set the Action to Goto.
Page 703 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Click the Target Name field for the 702 Event Pointer and select the Company A Day Menu. Click the Target Name field for the 703 Event Pointer and select the Company B Day Menu.
Page 704 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 voicemail dial the page group and speak the recording. We know that speaking the recording will require a Speak block. We also know that dialing the page group will require a Dial block. But how do we record the message? A Mailbox can't send its' messages to a Speak block, so we seem to be at a dead end.
Page 705 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 the Dial block to alert the caller that they need to hang up. This way the Dial block will create a new call path and dial the page group successfully.
Page 706 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Create a new EClass block called Paging. On the Prompts screen clear the Target herald prompt field. Clear the Monitored xfer prompt field. Change the Call screening prompt to 1010 then click Save.
Page 707 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Planning: The customer has provided a specific list of information that is needed. One way to accomplish this is to make a Mailbox and simply prompt the customer to leave all of this information.
Page 708 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Programming: Create a new Mailbox block with a number of 9998 and a Label Name of Query Result. On the Alerts screen change Message alert is currently on to Yes.
Page 709 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Change the Query prompt field to 6001. Change the Header prompt field to 6005 and click Save. On the Call Director screen change the Type field for the NEXT Event Pointer to QRY.

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