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NEC EXPRESS5800/120Rd-1 Service Manual
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NEC EXPRESS5800/120Rd-1 Service Manual

NEC EXPRESS5800/120Rd-1 Service Manual

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Summary of Contents for NEC EXPRESS5800/120Rd-1

  • Page 1 5800/120Rd-1 XPRESS S e r v i c e G u i d e...
  • Page 2 NEC CONFIDENTIAL AND PROPRIETARY All rights reserved by NEC Corporation. This document must be used solely for the purpose for which it was furnished by NEC Corporation. No part of this document may be reproduced or disclosed to others, in any form,...
  • Page 3 Revision Record Edition COMP Date Page Description 2003.1.16 First Edition －...
  • Page 4 II Service Guide...
  • Page 5 III Service Guide Safety Indications To ensure proper and safe use of the server, handle the server according to the direction of the Service Guide. The Service Guide describes possible dangers in use of the server, the dangers you encounter if you do not observe the instructions, and the ways to avoid the dangers.
  • Page 6 IV Service Guide SYMBOLS USED IN THIS GUIDE AND WARNING LABELS Attentions Indicates that improper use may cause an electric shock. Indicates that improper use may cause personal injury. Indicates that improper use may cause fingers to be caught. Indicates that improper use may cause fumes or fire. Indicates a general notice or warning that cannot be specifically identified.
  • Page 7 NEC assumes no liability for any accident resulting in personal injury, death, or property damage if the server has been used in the above conditions.
  • Page 8 VI Service Guide CAUTION Keep water or foreign matter away from the server. Do not let any form of liquid (water etc.) or foreign matter (e.g., pins or paper clips) enter the server. Failure to follow this warning may cause an electric shock, a fire, or a failure of the server.

  • Page 9: Power Supply And Power Cord Use

    VII Service Guide POWER SUPPLY AND POWER CORD USE WARNING Do not hold the power plug with a wet hand. Do not disconnect/connect the plug while your hands are wet. Failure to follow this warning may cause an electric shock. Do not connect the ground wire to a gas pipe.
  • Page 10 VIII Service Guide Use the authorized power cord only. Use only the power cord that comes with the server. Use of an unauthorized power cord may cause a fire when the electric current exceeds the rated flow. Also, observe the following to prevent an electric shock or fire caused by a damaged cord.
  • Page 11 IX Service Guide RACK CAUTION Do not carry or install the server only by a single person. More than one person is required to carry or install the rack. Failure to follow this instruction may cause the rack to fall, possibly resulting in personal injury and/or breakages of surrounding devices.
  • Page 12 X Service Guide INSTALLATION, RELOCATION, STORAGE, AND CONNECTION WARNING Disconnect the power cord(s) before installing or removing the server. Make sure to power off the server and disconnect the power cord(s) from a power outlet before installing/removing the server. All voltage is removed only when the power cords are unplugged.
  • Page 13 XI Service Guide Do not apply any load on the server pulled out from the rack. Do not apply any load on the server pulled out from the rack. Doing so bends the frame of the server. Consequently, the server cannot be pushed back into the rack.
  • Page 14 Do not use any unauthorized interface cable. Use only interface cables provided by NEC and locate a proper device and connector before connecting a cable. Using an unauthorized cable or connecting a cable to an improper destination may cause a short circuit, resulting in a fire.

  • Page 15: Cleaning And Working With Internal Devices

    XIII Service Guide CLEANING AND WORKING WITH INTERNAL DEVICES WARNING Do not disassemble, repair, or alter the server. Never attempt to disassemble, repair, or alter the server on any occasion other than described in this Guide. Failure to follow this instruction may cause an electric shock or fire as well as malfunctions of the server.
  • Page 16 XIV Service Guide CAUTION Avoid installation in extreme temperature conditions. Immediately after the server is powered off, its internal components such as hard disks are very hot. Leave the server until its internal components fully cool down before installing/removing any component. Make sure to complete board installation.

  • Page 17: During Operation

    XV Service Guide DURING OPERATION CAUTION Do not pull out or remove the server from the rack unnecessarily. Do not pull out or remove the server from the rack unnecessarily. Pulling out or removing the server from the rack may cause not only the server to operate incorrectly but also the server to fall on people, possibly resulting in personal injury.
  • Page 18 XVI Service Guide...

  • Page 19: Table Of Contents

    XVII Service Guide Contents 1 Overview ......................1 Product Specifications ..................2 General Specifications ..................3 2 Installation and Removal.................. 4 3 Options ......................4 4 Maintenance and Replacement................ 4 Basic Concept of Maintenance ................4 Periodical Maintenance ..................4 Off-line Maintenance Utility................
  • Page 20 XVIII Service Guide 5.3.1 Overview ....................... 23 5.3.2 Requirement ....................23 5.3.3 Details ......................23 6 Overview of Packages ..................27 Jumper Setting....................29 DISK LED Connector ..................29 Temperature Sensor ..................29 7 BIOS Setting ....................29 8 Console redirection ..................29 9 RAS Function ....................

  • Page 21: Overview

    Overview Rack mount models Sliding rails are provided to pull out the primary server when you install an additional option or carry out maintenance. To prevent the server from dropping, at least two persons are required to NOTE: install/remove it into/from the rack.

  • Page 22: Product Specifications

    2 Service Guide Product Specifications Table 1.1 Product Specifications 120Rd-1 Remarks Processor Xeon 2.0GHz/533MHz X 1～2 FC-MPGA Xeon 2.4GHz/533MHz X 1～2 Xeon 2.66GHz/533MHz X 1～2 Xeon 2.8GHz/533MHz X 1～2 Cache 2nd Cache 512KB Chipset E7501 (533MHz) Memory Maximum 6GB (The standard DIMMs must be replaced) Dedicated to Low Profile memory Expansion...

  • Page 23: General Specifications

    3 Service Guide General Specifications The following table shows the general specifications for the server: Table 1.2 General Specifications Classification Sub-classification Specification Remarks Input power Type of power Single-parse, with parallel The power supply unit bipolar grounding (1 for each supports 100-240 V power.

  • Page 24: Installation And Removal

    Installation and Removal See the User's Guide. At least two persons are required for installation and removal. Options See the User's Guide and the manual provided with the individual option. Maintenance and Replacement Basic Concept of Maintenance If a failure occurs during operation, be sure to dump the data if possible (if you can dump the data by actually performing the dump procedure).

  • Page 25: Off-Line Maintenance Utility

    5 Service Guide Off-line Maintenance Utility There are various methods to start the off-line maintenance utility. You can start it in manual mode, and you can also start it automatically if a failure occurs. 4.3.1 How to Start the Off-line Maintenance Utility For details, see the User's Guide.
  • Page 26 6 Service Guide When the motherboard is replaced, the information that cannot be backed up is set to the default as when the server was shipped. Thus, be sure to take notes of the information setting before replacement of the mother board, and restore to the original setting in manual mode after the replacement.

  • Page 27: Repair And Troubleshooting

    Execution of T&D program Replace the package Error Identify possibly faulty package according to message Log analysis by NEC ESMPRO Replace the package Identify possibly faulty package according to message Normal Replace the package Figure 4.1 Troubleshooting Flow...

  • Page 28: Collecting Dump

    Be sure to disconnect the LAN cable before executing system NOTE: diagnostics. Failure to do so may influence the network. See the NEC Express5800/100 Series Test and Diagnostic Program Operation Manual for the contents of error messages, which might be displayed when the T&D program is executed:...

  • Page 29: Replacement

    9 Service Guide Replacement This section shows procedures for replacing components. After replacing a component, make sure of normal operation. Turn on the power, execute the test program, and confirm that it is completed normally. Installation of a PCI disk array controller board may need use of the LED relay cable provided with the server.

  • Page 30: Hard Disk Drive

    10 Service Guide 4.8.3 Hard disk drive See the User's Guide. 4.8.4 Floppy Disk Drive Removal 1) Remove the top cover according to the User's Guide. 2) Disconnect the flat cable. 3) Remove the screw from the frame securing the floppy disk drive, and remove the frame. Screw 4) Remove the floppy disk drive.

  • Page 31: Cd-Rom Drive

    11 Service Guide 4.8.5 CD-ROM Drive Removal 1) Remove the top cover according to the User's Guide. 2) Disconnect the flat cable. 3) Remove the screw from the frame securing the CD-ROM drive, and remove the frame. Screw 4) Remove the CD-ROM drive. Installation Install the CD-ROM drive in reverse order of the removal steps.

  • Page 32: Riser Card

    12 Service Guide 4.8.7 Riser Card Removal 1) Remove the top cover according to the User's Guide. 2) Remove the riser card with the bracket according to the User's Guide. 3) If a PCI card is installed, remove it. 4) Remove the two screws, and remove the riser card from the bracket. Screws Installation Install the riser card in reverse order of the removal steps.

  • Page 33: Mother Board

    13 Service Guide 4.8.8 Mother Board Before replacing the mother board, the production information (e.g. NOTE: model name and N code) of the server and chassis information (e.g. chassis type and designation number) is recorded in the non-volatile memory of the mother board.
  • Page 34 14 Service Guide ：screw Move the mother board about 10mm. Installation Install the motherboard in reverse order of the removal steps. NOTES: Connect all the cables in the chassis correctly. Bear in mind that some connectors cannot be seen if connecting the cables one on top of the other.

  • Page 35: Front Panel

    15 Service Guide 4.8.9 Front Panel Removal 1) Remove the top cover according to the User’s Guide. 2) Disconnect the cables from the front panel. 3) Push the latch at the lower part of the switch molds on the front of the chassis and remove the switch mold.

  • Page 36: 4.8.11 Scsi Bp

    16 Service Guide 4.8.11 SCSI BP Removal 1) Remove the HDDs from the front of the server. 2) Remove the top cover according to the User’s Guide. 3) Disconnect the FAN connector. 4) Remove the FAN assembly while lifting the rear of the FAN assembly according to the User’s Guide.

  • Page 37: 4.8.12 Power Jumper Board

    17 Service Guide 4.8.12 Power Jumper Board Removal 1) Remove the top cover according to the User’s Guide. 2) Remove the FAN assembly while lifting the back of the FAN assembly according to the User’s Guide. 3) Disconnect the FPC cable. 4) Disconnect all the cables from the power jumper board to the connectors.

  • Page 38: Fan

    18 Service Guide Installation Install the power supply unit in reverse order of the removal steps. 4.8.14 Removal 1) Remove the top cover according to the User’s Guide. 2) Disconnect the FAN connector. 3) Remove the FAN assembly while lifting the rear of the FAN assembly according to the User’s Guide.

  • Page 39: Restoration Of Product/Chassis Information

    19 Service Guide Restoration of Product/Chassis Information when Replacing Mother Board Overview The product information (e.g., model name) of the server and chassis information (e.g., chassis type and designation number) is recorded in the non-volatile memory of the motherboard. Product information and chassis information suitable for the server is recorded at shipment.

  • Page 40: Details

    20 Service Guide 5.2.3 Details 5.2.3.1 <Before replacing the mother board> 1) Start EXPRESSBUILDER, and select [Tools] → [Off-line Maintenance Utility]. 2) Select [System Information Management]. The window in Figure 5.1 appears. System Information Management Save System NVRAM/ROM Data Administrator Menu Exit Figure 5.1 3) Select [Save System NVRAM/ROM Data].
  • Page 41 21 Service Guide 4) Press Enter. The messages in Figure 5.4 appear. A password is necessary to use the Administrator Menu. Input the Maintenance Staff’s password. Password-> Press the ESC key to Exit. Figure 5.4 5) The password for maintenance persons is "CENVRAM." The password can be entered in either uppercase or lowercase.
  • Page 42 22 Service Guide 7) Press Enter while [Start to restore] is reversed. The message in Figure 5.7 appears. Restore (after exchange of the Mother Board) Restores the saved data to NVRAM/ROM Yes:[Enter] No[ESC] Figure 5.7 8) Insert the floppy disk containing the backup copy into the floppy disk drive, and press Enter. Restoration starts.

  • Page 43: Restoration Procedure 2 (With No Backup Copy)

    23 Service Guide Restoration Procedure 2 (With No Backup Copy) 5.3.1 Overview After replacing the motherboard, start the off-line maintenance utility, and enter the product information and chassis information in manual mode to update values. 5.3.2 Requirement EXPRESSBUILDER CD-ROM 5.3.3 Details 1) Start EXPRESSBUILDER, and select [Tools] →...
  • Page 44 Return to the previous menu Figure 5.13 6) Select [Customize Product/Chassis Information]. The window in Figure 5.14 appears. Customize Product/Chassis Information Data Name Value Manufacturer Name Product Name Express5800/120Rd-1 N-Code N8100-877 Product Version FR0.1 Serial Number 1234567 Chassis Information Get Default Value Start to update Figure 5.14...
  • Page 45 25 Service Guide 7) Check the following items for correct values: Manufacturer Name, Product Name (model name), Product Part (N code), Product Version (FR number), and Product Serial (server serial number) If finding an incorrect value, correct it from the keyboard. Position the cursor to the target item to reverse, and press Enter.
  • Page 46 26 Service Guide 11) Press Enter. The system starts writing to the non-volatile memory of the motherboard. The message in Figure 5.17 is displayed during write operation. Customize Product/Chassis Information Upgrading Now. Figure 5.17 12) The write operation is completed when the message in Figure 5.18 appears. Press ESC. Customize Product/Chassis Information Normal End.

  • Page 47: Overview Of Packages

    27 Service Guide Overview of Packages Table 6.1 Boards Board Name Overview Westville (Mother board) The motherboard controls all the logic. Westville 1U PCI RISER A riser card is equipped with PCI connectors. (Riser card) Westville 1U SCSI HSBP The SCSI BP is equipped with the SCA2 connector for HDDs. (SCSI BP) Westville 1U Front Panel The front panel is equipped with switches and the front serial and...
  • Page 48 28 Service Guide Explanation of components The following figure shows the locations of the jumpers of each board and the temperature sensor. For the connectors, see the User's Guide. Jumper setting DISK LED connector (See the User's Guide.) Temperature sensor Mother Board (Westville)

  • Page 49: Jumper Setting

    BIOS Setting The NEC logo is displayed by the default setting of BIOS during execution of POST. (This is not to show users the POST screen according to the PC97 specification) If the system detects an error during execution of POST, the screen changes to the POST screen that shows the error information.

  • Page 50: Ras Function

    30 Service Guide RAS Function If an event (a fan failure, temperature alarm, voltage alarm, memory error, or internally detected error) occurs, the RAS function performs FW logging. ESM views the log and performs error processing. Operation in Degraded Mode This server enables CPU and memory operation in degraded mode.

  • Page 51: Notes

    31 Service Guide Notes Product ID Label of Windows 2000 11.1 If purchasing the server by specifying "install" after obtaining Windows 2000 by the BTO (Build To Order) system, the "product ID label" is attached to the server. The contents of the "product ID label" are information necessary for the setup and reinstallation of Windows 2000.

  • Page 52: Appendix

    32 Service Guide Appendix Block Diagram 12.1 - System Block Diagram...
  • Page 53 33 Service Guide - Power Block Diagram...

  • Page 54: Post Indications

    34 Service Guide Post Indications 12.2 POST LED (The left is Hi bit.(MSB)) Figure 12.1 Table 12.1 Boot Block POST Progress Codes Diagnostic LED Description Decoder G=Green, R=Red, A=Amber The NMI is disabled. Start Power-on delay. Initialization code checksum verified. Initialize the DMA controller, perform the keyboard controller BAT test, start memory refresh, and enter 4 GB flat mode.
  • Page 55 35 Service Guide Table 12.2 POST Progress Code Table Diagnostic LED Description Decoder G=Green, R=Red, A=Amber Uncompress various BIOS Modules. Verify password Checksum. Verify CMOS Checksum. Read Microcode updates from BIOS ROM. Initializing the processors. Set up processor registers. Select least featured processor as the BSP.
  • Page 56 36 Service Guide Diagnostic LED Description Decoder G=Green, R=Red, A=Amber Init PCI devices and motherboard devices. Pass control to video BIOS. Start serial console redirection. Initialize memory test parameters. Initialize AMI display manager Module. Initialize support code for headless system if no video controller is detected. Start USB controllers in chipset.
  • Page 57 37 Service Guide Diagnostic LED Description Decoder G=Green, R=Red, A=Amber Enable Interrupts 0,1,2: Checking the extended keyboard, keyboard ID, and NUM Lock key next. Issuing the keyboard ID command next. Init FDD Devices. Report second set of POST errors To Error messager. Extended background memory test end.

  • Page 58: Beep Codes

    38 Service Guide Beep Codes 12.3 Table 12.3 Beep Codes Beeps Error Recommended Action Refresh timer error Contact your sales representative to replace the mother board. Parity error Check if the DIMM cards are mounted correctly. If the error still occurs when the Base memory failure check result is normal, contact your sales representative to replace the DIMM card or...

  • Page 59: Post Error Messages

    39 Service Guide POST Error Messages 12.4 Table 12.4 POST Error Messages On-screen Error Message Description Action Timer Channel 2 Error Timer channel 2 error Contact your sales representative to replace the mother board. Master Interrupt IDE Master interrupt error Controller Slave Interrupt IDE Slave interrupt error...
  • Page 60 40 Service Guide On-screen Error Message Description Action replace the motherboard or CD-ROM CD-ROM Disk 1 Error drive. CD-ROM Disk 2 Error CD-ROM Disk 3 Error Date/Time not set The date and time are not Start the BIOS SETUP utility to set the set.
  • Page 61 41 Service Guide On-screen Error Message Description Action Processor [1,2] could not Securely install the processor. 8150 Processor1 Failed Contact your sales representative to Initialization on last boot initialized at the previous replace the processor or motherboard. 8151 Processor2 Failed booting.
  • Page 62 42 Service Guide On-screen Error Message Description Action 8420 Intelligent System cover Install the top cover correctly. installed correctly. Monitoring Chassis Open 84F1 Intelligent System The system was forcibly Confirm that the system starts normally. shutdown. If the system is in abnormal state, Monitoring Forced contact your sales representative to Shutdown...

  • Page 63: Cable Connection

    43 Service Guide Cable Connection 12.5 LED Board CD-ROM Front Panel Drive 1 Drive 0 Drive 2 FAN Module Power Jumper Board Power Supply SCSI Keyboard/Mouse Video...

  • Page 64: Maintenance Parts List

    44 Service Guide Maintenance Parts List 12.6 Table 12.5 NEC CI Part Number Designation Remarks 856-060251-001A DOGO-W KDK (BAREBONE) 856-060251-101A DOGO-W CASE CHASSIS Baseboard + Cool Sheet + Tool + FD 856-122245-0010 WESTVILLE533 INTEL MBD 6877660000 SCSI BACK PLANE 245-01509-000...
  • Page 65 45 Service Guide 6881720000 MEM 128MB M312L1713DT0 CB0 DDR 6881760000 MEM 256MB M312L3223DT0 CB0 DDR 6881780000 MEM 512MB M312L6420DT0 CB0 DDR 6881740000 MEM 1GB M312L2828DT0 CB0 DDR 6893340000 HDD 18G ST336607LC FW0003 6893330000 HDD 36G ST336607LC FW0003 6893350000 HDD 73G ST373307LC FW0003 6892080000 HDD 146G10K ST3146807LC SCA 6893390000...
  • Page 66 46 Service Guide Figure 12-2 Cable FFC 40Pin Figure 12-6 Dogo-W-PR Figure 12-3 Cable FFC 26Pin Figure 12-7 Dogo-W-PJ Figure 12-4 FAN Cover-W Figure 12-8 Dogo-W-FB Figure 12-5 FAN Base-W Figure 12-9 Dogo-W-FL...
  • Page 67 47 Service Guide Figure 12-10 CRS Cable...

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