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Canon CR-N300 Settings Manual
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Canon CR-N300 Settings Manual

Remote camera
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Remote Camera
Settings Guide
ENGLISH
This document should be read before using the product.

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Summary of Contents for Canon CR-N300

  • Page 1 Remote Camera Settings Guide ENGLISH This document should be read before using the product.

  • Page 2: Introduction

    ("Firmware") and you shall not modify the Firmware. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER CANON, OR CANON’S LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF USING THE FIRMWARE. The Firmware may contain third party software components.
  • Page 3 Open Source Promotion Division, Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan – For Canon's privacy policy, refer to Canon Global Website <https://global.canon/>. This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video.
  • Page 4 Network Security: You are responsible for the network security of this product and its use. To the extent permitted by law, neither Canon Inc., nor any of its affiliates shall be liable to you for any losses, direct, indirect incidental or...

  • Page 5: User Manuals

    3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above. ...
  • Page 6  Symbols Used in This Document Symbol Meaning Failure to follow the instructions indicated by this symbol may result in property damage other Caution than this product. Be sure to follow these precautions. Cautions and restrictions during operation. Make sure to read these carefully. Important Supplementary descriptions and reference information.

  • Page 7: Table Of Contents

    Image Quality Settings ....................33 Image Quality Details Settings ..................35 Focus Settings (CR-N500)..................... 37 Autofocus ..........................37 Manual Focus........................40 Focus Settings (CR-N300)..................... 42 Autofocus ..........................42 Manual Focus........................44 PTZ/IS Settings ......................45 Preset Settings....................... 46 Registering Presets....................... 46 Calling Presets ........................
  • Page 8 Setting Items ......................... 49 Common Operations......................49 [System] > [Video and Audio] > [HDMI/SDI] ..............51 HDMI/SDI ..........................51 SDI ............................51 [System] > [Video and Audio] > [IP Streaming Video]..........52 Mainstream ........................... 52 Substream 1.......................... 53 Substream 2.......................... 53 [System] >...
  • Page 9 Names and Functions of Parts ..................86 Handling the Remote Controller ..................88 Chapter 4 Appendix USB Camera Functions (CR-N300) ................90 Image Adjustment/Camera Control Functions..............90 Troubleshooting......................91 List of Log Messages ....................93 Log Messages on the Camera....................93 Error Log ..........................
  • Page 10 Cleaning the External Surface .................... 105 Cleaning the Lens ....................... 105 Specifications ......................106 CR-N500 Main Unit ......................106 CR-N300 Main Unit ......................108 Accessories ........................110 Operating Environment ....................... 110 Security Measures ....................... 112 Basic Measure 1: Setting Administrator Name and Password ........... 113 Basic Measure 2: Using the Latest Firmware ..............

  • Page 11: Chapter 1 Before Use

    Chapter Before Use This chapter explains the software related to the camera and examples of system configuration. It also describes the preparation and settings after installing the camera.

  • Page 12: Examples Of System Configuration

    Examples of System Configuration  System Layout This camera can be used by connecting with the following devices. • Settings Page • Remote Camera Control Application XC Protocol-Supported Controller (RC-IP100 etc.) Computer RTMP Server Standard Communication (IP) Supported Controller PoE+ Hub NDI-Supported Switcher Web Conference Tools, etc.
  • Page 13  System Layout Example 1 The following is an example of a connection in which a network connected controller controls multiple cameras and outputs SDI. RC-IP100 SDI OUT PoE+ Hub Switcher SDI OUT  System Layout Example 2 The following is an example of network connected camera control using application. Remote Camera Control Application RTMP Server...
  • Page 14  System Layout Example 4 The following is an example of connecting the camera as a USB camera. It is necessary to connect a headset, microphone, speakers, etc. to the computer separately, to hold web conferences. IR Remote Controller Power supplied by the Compact Power Adapter...

  • Page 15: Related Software

    Related Software The following software can be used to set up and operate the camera efficiently. Download the software to use from the website written in the "Installation Guide/Important Information". Camera Search Tool This tool is used for connecting the camera to the computer over a network first. For details, refer to "Initial Camera Settings"...

  • Page 16: Security Checking/Settings

    Security Checking/Settings The security function of the OS or web browser may block the setting and operation of the camera. Check the security settings beforehand, and change the settings if required. Checking the Firewall Settings To use the software on a computer with Windows Defender Firewall enabled, it is necessary to add each piece of software as an application that allows communication through the firewall.

  • Page 17: Initial Camera Settings

    Initial Camera Settings In order to use the camera, it is necessary to first connect the computer to the camera via network then set the Administrator Account. Settings using the Camera Search Tool Here, by using the camera search tool and accessing the camera's initial settings screen, the method to initialize the camera to the factory default settings is explained.
  • Page 18 Enter the Administrator Name and Administrator Password, select [Language], and click [Apply and Reboot]. After rebooting the camera, the [Default Settings (2/2)] screen is displayed. Important To ensure system security, set the administrator password that should not be easily guessed by third parties. Be sure not to forget the new password.

  • Page 19: Camera's Settings Page From The Web Browser

    Camera's Settings Page from the Web Browser Able to access the camera by directly specifying the IP address from a web browser. If there is an IP address assigned by the DHCP server, specify it, otherwise specify "192.168.100.1". Important • Able to access with the IP address of 192.168.100.1 approximately 2 minutes after connecting the camera to the network environment. •...

  • Page 20: Chapter 2 Camera Setup

    Chapter Camera Setup The settings required to use the camera are made on the Settings Page. Before starting operation, make various settings on the Settings Page according to the shooting conditions and purpose. There are also menus that can be performed during operation, such as camera maintenance.

  • Page 21: Overview

    Overview Follow the steps below to connect to cameras either by wires or wirelessly and to display the Settings Page. Accessing from a Web Browser Follow the steps below to display the Settings Page according to the connection method to the camera (wired or wireless LAN).
  • Page 22 [Access Point] and [IPv4], then restart the camera. For details, refer to [System] > [Communication] > [Wireless LAN] (P. 62). Connect devices (computers and mobile devices) to be used to the camera Enable the wireless LAN settings on devices to be used and connect to the access point with the SSID that was configured in step 2.

  • Page 23: Configuration Of The Settings Page

    Configuration of the Settings Page The configuration of the Settings Page is as follows: Header Video display/ operation area Settings area (9) to (16)  Header This area is common to all Settings Pages. (1) Model Name Displays the model name of the connected camera. (2) Tally Lamp Status Display Displays the video distribution status on the Tally Lamp.
  • Page 24  Video Display/Operation Area Displays the video received from the camera. Also, operates the pan, tilt, and zoom of the camera. (5) Video Display Area JPEG video is displayed. When the image cannot be displayed, the Reconnect button appears in the center of the screen. (6) Pan Slider (P.

  • Page 25: Camera Operation

    Camera Operation Set the camera angle by operating the camera's pan, tilt and zoom. Note Camera control by clicking and dragging does not guarantee exact precision. Operation by Clicking on the Video Display Area or by Slider  Click Operation When clicking on the video display area, the camera angle moves so that the position of the mouse pointer is at the center.
  • Page 26  Slider Operation When Using the Digital Zoom and Digital Tele-Converter N500 N300 When [PTZ/IS] > [Digital Zoom] is set to [300x] , [400x] , the digital zoom area is displayed on the zoom slider and digital zoom operation is enabled. Digital zoom area Optical zoom area When [PTZ/IS] >...

  • Page 27: Exposure Settings

    Exposure Settings Settings for the shooting mode according to the shooting environment and subject, as well as the iris, shutter speed, and gain. [Shooting Mode] Switches the shooting mode according to the shooting environment and subject. (Full Auto) The exposure (iris, shutter speed, gain, etc.) and white balance settings are adjusted automatically. (Program AE) The exposure (iris, shutter speed, gain, etc.) settings are adjusted automatically.
  • Page 28 N300 N300 N300 Shooting Mode Item       Gain     AGC Limit – –    * AE Shift – –     Metering Mode – –    ...
  • Page 29 0.0 to 36.0 dB (by 0.5) N500 When [Image Quality] > [Gamma] is [Wide DR] or [Canon Log3], the adjustment range is 2.5 to 33.0 dB. Note Increasing the gain may cause a slightly grainy screen. Also, uneven colors, white dots, and vertical lines may appear on the screen.
  • Page 30 Move the slider to a negative value to darken the image, or to a positive value to lighten it. Adjustment can be made in the range of -2 levels to +2 levels (by 0.25). [Metering Mode] When one of the [Iris (Aperture Value)], [Shutter Mode] or [Gain (dB)] is set to Auto, and the metering mode is set to match the shooting scene, it is possible to shoot with more appropriate brightness.

  • Page 31: Wb/Color Settings

    WB/Color Settings Setting the white balance and color matrix settings. Note • When [Exposure] > [Shooting Mode] is (Full Auto), [White Balance Mode] is AWB fixed. • When [Exposure] > [Shooting Mode] is (Portrait), (Sports), (Low Light), or (Spotlight), only [White Balance N300 Mode] (AWB fixed) and [Color Temperature (K)] are displayed.
  • Page 32 [Color Matrix: Gain], [Color Matrix: Phase], [Color Matrix: R-G], [Color Matrix: R-B], [Color Matrix: G-R], [Color Matrix: G-B], [Color Matrix: B-R], [Color Matrix: B-G] The color matrix allows to fine-tune the tone of the video. Settings Adjustment Items Gain Color depth Phase Cyan to green and red to magenta color tones Cyan to blue, red to yellow color tones...

  • Page 33: Image Quality Settings

    Wide DR BT.2020 Video Realizing wide dynamic range Canon Log3: Canon Log3 BT.709 Neutral Uses Canon Log3 gamma for BT.709 post-production processing Canon Log3: Canon Log3 BT.2020 Neutral BT.2020 The image quality mode of the BT.2020 color space is for HDMI/SDI output.
  • Page 34 Input Input Note N500 Canon Log3 provides a wide dynamic range that maximizes the characteristics of the image sensor. [Color Space] Select a color space. [BT.2020 Gamut] A color space that conforms to the ITU-R BT. 2020 standard specified for UHDTV (4K/8K).

  • Page 35: Image Quality Details Settings

    Range Input N500 This function will not be displayed when [Image Quality] > [Gamma] is set to [Wide DR] or [Canon Log3]. [Knee:Active], [Knee:Automatic], [Knee:Slope], [Knee:Point], [Knee:Saturation] Compresses the highlighted areas to suppress the occurrence of blown highlights. – Active: Enables knee adjustment.
  • Page 36 – Saturation: Adjusts the color intensity in the highlighted areas. Slope Point Input Input N500 This function will not be displayed when [Image Quality] > [Gamma] is set to [Wide DR] or [Canon Log3].

  • Page 37: Focus Settings (Cr-N500)

    Focus Settings (CR-N500) There are two focus adjustment modes: "Autofocus" and "Manual focus". Switch the [AF] on in the focus mode to select the autofocus or switch it to off to select the manual focus. The items that can be set differ depending on the focus mode. Autofocus Autofocus adjusts the focus automatically.
  • Page 38 Frame representing the main face (if even one face) Frame representing a non-main face Click on a face frame to track that face (P. 38). • When there is no face in the screen The [AF Frame Size] setting determines the focus position (P. 38). [Face Only] Focuses only on the person's face.
  • Page 39 – When [Image Quality] > [Gamma] is set to [Canon Log3] or [Wide DR] – When the iris is narrowed down – When the shutter speed is in the range of [Slow (sec.)] – When subjects are at both far and near sides •...

  • Page 40: Manual Focus

    – When [PTZ/IS] > [Digital Zoom] is set to [300x] and the zoom position is the digital zoom area. – When [PTZ/IS] > [Digital Zoom] > [Digital Tele-Converter] is set to [3.0x] or [6.0x] • When [AF frame size] is [AUTO], [AF mode] becomes [Continuous]. Manual Focus Manual Focus makes the focus position move manually.
  • Page 41 – [PTZ/IS] > [Digital Zoom] > [Digital Tele-Converter] is set to [3.0x] or [6.0x] • The face detection is not available if: – Shutter speed slower than 1/30 of a second (frame frequency at 59.94/29.97 Hz), 1/25 of a second (at 50.00/25.00 Hz), or 1/24 of a second (at 23.98 Hz).

  • Page 42: Focus Settings (Cr-N300)

    Focus Settings (CR-N300) There are two focus adjustment modes: "Autofocus" and "Manual focus". Switch the [AF] on in the focus mode to select the autofocus or switch it to off to select the manual focus. The items that can be set differ depending on the focus mode.
  • Page 43 [AF Speed] Selects the autofocus adjustment speed. [High] Operates AF at the fastest speed. Effective for high brightness or night view. Uses the external sensor at the same time. [Normal] Operates more smoothly compared to [High]. Uses the external sensor at the same time. [Low] Stable AF operation.

  • Page 44: Manual Focus

    Shooting conditions that are difficult to focus with autofocus Strong light is Center of the screen Fast Shooting through Night view reflected. has little light/dark movement glass with water difference. droplets – When the iris is narrowed down – When the shutter speed is in the range of [Slow (sec.)] –...

  • Page 45: Ptz/Is Settings

    PTZ/IS Settings Settings for the camera's pan, tilt, and zoom operations and image stabilizer. [Digital Zoom] N500 N300 Select whether to use a digital zoom ( 300x, 400x), or a Digital Tele-Converter. [Digital Tele-Converter] When [Digital Zoom] is set to [Digital Tele-Converter], select the magnification of the focal length. Because the image is processed digitally, the video is coarser over the entire zoom range.

  • Page 46: Preset Settings

    Preset Settings By registering preset camera settings such as camera angle, exposure, and image quality, it is possible to easily call the presets and execute the settings. Registering Presets Click the [Preset] tab on the settings page Displays the preset settings. Click the preset number field to register, and click [Add] to register.

  • Page 47: Calling Presets

    Moving the slider to the left slows down pan/tilt and zoom operations, while moving it to the right speeds them up. The preset is saved to the camera and displayed in the list as follows: Repeat steps 2 to 3 to register multiple presets. Note •...

  • Page 48: System Settings

    System Settings Configure advanced camera system settings such as video and audio, server, communications, and security. If selecting the [System] tab in settings, the video display/operation area disappears and the following appears. Screen Configuration When [System] tab is clicked, the setting items category is displayed on the left side of the screen, and the setting screen is displayed on the right side.

  • Page 49: Setting Items

    Setting Items The system setting items are summarized as follows: Category Item Description Video and audio HDMI/SDI Setting the common output signal method for HDMI/SDI and 3G-SDI mapping (P. 51) IP Streaming Video General settings of the video, such as video size and quality sent from the camera (P.
  • Page 50  Changes to Settings that Require to Reboot Settings that require the camera to be restarted for the changed settings to take effect are indicated with an green [Reboot] symbol in the beginning. When an item that has a [Reboot] symbol is changed, [Apply] in the upper right of the Settings Page changes to [Apply and Reboot].

  • Page 51: [System] > [Video And Audio] > [Hdmi/Sdi]

    [System] > [Video and Audio] > [HDMI/SDI] Settings for the output signal format of the HDMI and SDI terminals. HDMI/SDI Common settings for the video output signal format for HDMI/SDI. [Video Output Configuration] The video output format is set as a combination of the video size and frame rate. The selectable HDMI/SDI video output format varies depending on the [Frame Frequency (Hz)] set in [System] >...

  • Page 52: [System] > [Video And Audio] > [Ip Streaming Video]

    [System] > [Video and Audio] > [IP Streaming Video] Settings for the general video settings such as size and quality for the video to be distributed via IP. Settings are made for each of the following three streams. • Mainstream •...

  • Page 53: Substream 1

    [Bit Rate Control] Settings for the video bit rate. In order to control the bit rate strictly in an environment subject to limitations such as the bandwidth, set to [CBR]. [Target Bit Rate (Mbps)] Enter the target value of the bit rate when [Bit Rate Control] is set to [CBR]. Enter a bit rate as an image quality target when [Bit Rate Control] is set to [VBR].

  • Page 54: [System] > [Video And Audio] > [Audio]

    [System] > [Video and Audio] > [Audio] Settings for the audio input from the microphone connected to the camera and for the bit rate for IP audio streaming. General Audio Settings for the volume of the audio input and the type of microphone. [Audio Input] Select whether to use audio from the microphone.

  • Page 55: Ip Audio Streaming

    [Attenuator] Select whether to use the attenuator (20 dB) when the MIC input method is selected for [Audio Input Mode]. IP Audio Streaming Features settings for IP Audio streaming. [Distribution Bit Rate (kbps)] Select the bit rate for distribution. Important •...

  • Page 56: [System] > [Server] > [Http/Video]

    [System] > [Server] > [HTTP/Video] Setting for the HTTP Server for distributing Settings Page and videos over the network, and video distribution via HTTP. HTTP Server Settings for the authentication method and HTTP port. Important A confirmation dialog will appear when the [HTTP port] or [HTTPS port] settings are changed, and the connection to the camera from the active web browser may become disabled.

  • Page 57: [System] > [Server] > [Rtp]

    [System] > [Server] > [RTP] Settings for video and audio streaming using RTP. RTP Server Settings for use of RTP, RTSP authentication method and port number. [RTP] Select whether to use RTP. [RTSP Authentication Method] Select a RTSP authentication method. Since RTSP authentication method is set independently from HTTP Server authentication method, it is necessary to configure the setting for each authentication method.

  • Page 58: Rtp Mainstream, Rtp Substream 1, Rtp Substream 2

    RTP Mainstream, RTP Substream 1, RTP Substream 2 Settings for RTP stream distribution, to be configured for each stream. [Video Type] Displays [Video Codec] and [Video Size] set for each video stream in [System] > [Video and Audio] > [IP Streaming Video]. [Multicast Address] Enter multicast address for RTP stream as follows.

  • Page 59: [System] > [Communication] > [Network]

    [System] > [Communication] > [Network] Settings for connecting to the network. Important If changing settings related to network connection, it might not be possible to connect to the camera from the web browser. In this case, by clicking [Apply] or [Apply and Reboot], a dialog for confirmation will be displayed. Click [OK] to apply the change. If unable to reconnect to the camera from the web browser after the camera is restarted due to a configuration change, a message appears with a suggested URI, if any to reconnect to the camera.

  • Page 60: Ipv6

    Important When using IPv4 address settings in [Auto (DHCP)], in an environment with a router between the DHCP Server and the camera, IPv4 address may not be assigned correctly. In such a case, select [Manual] to set the fixed IPv4 address. [IPv4 Address] When [IPv4 Address Settings Method] is [Manual], enter the fixed IPv4 address.

  • Page 61: Mdns

    Note If [Name Server Address 1] cannot be used, make access to [Name Server Address 2]. However, it is assumed that [Name Server Address 2] set beforehand. [Set Name Server Address Automatically] Select the server for setting automatically the name server address. When using DHCP, set [IPv4 Address Settings Method] to [Auto (DHCP)] (P.

  • Page 62: [System] > [Communication] > [Wireless Lan]

    [System] > [Communication] > [Wireless LAN] Settings for the access point for directly connecting the camera and the wireless LAN supported devices. By setting different IP addresses for the Wireless LAN and the Wired LAN, it possible to choose and use according the purposes. Interface Settings for use of the wireless LAN.
  • Page 63 [IPv4 Address] Enter the fixed IPv4 address. [Subnet Mask] Enter specified subnet mask value for each network. Note The wireless connection must be on a different subnet than the wired LAN. If the specified IP address is in the same subnet as the wired LAN, an error occurs.

  • Page 64: [System] > [Communication] > [External Connection (Ip)]

    [System] > [Communication] > [External Connection (IP)] Settings for communication for connecting controllers, etc. via IP. Standard Communication (IP) Settings for operating the cameras from the controller connected by the standard IP communication. [Standard Communication (IP)] Select whether to use [Standard Communication (IP)] for the connection with the controller. [Response Port Number] Select whether to use a fixed port number (52381) or a source port number when communicating with the controller.

  • Page 65: Rtmp

    Note For multicast distribution, set the multicast distribution enabled in the NDI client side as well. [Multicast TTL] Enter the effective range for multicast distribution. The TTL (Time To Live), representing the effective range for multicast distribution, is decremented each time the signal passes through a router.

  • Page 66: [System] > [Communication] > [External Connection (Serial)]

    [System] > [Communication] > [External Connection (Serial)] Settings for communication by the serial connection of controllers, etc. Note Connect the Remote Camera Controller RC-IP100 via IP. This camera cannot be controlled by the serial connection. Serial Port Detail settings for the serial port. [Serial Port] Select whether to use the serial port.

  • Page 67: Standard Communication (Serial)

    Standard Communication (Serial) Settings for connection with standard serial communication. [Standard Communication (Serial)] Select whether to use standard serial communication. [Serial Device Address] Select the address of the camera. When [Auto] is selected, addresses will be automatically assigned.

  • Page 68: [System] > [Security] > [Certificate Management]

    [System] > [Security] > [Certificate Management] Manage server certificates. It is also possible to create a self-signed certificate to use, for example, for operation test. Server Certificate Management Manage the server certificates. [Server Certificates] Perform this operation to import server certificates. Click [...] and specify the certificate file to be imported, and then click [Import].

  • Page 69: [System] > [Security] > [Ssl/Tls]

    [System] > [Security] > [SSL/TLS] Settings for encrypted communications and server certificates. Encrypted Communications Settings for encrypted communications. [HTTPS Connection Policy] Set SSL/TLS communication with HTTPS connections. Select [HTTP] if SSL/TLS communication is not performed. Select [HTTPS] or [HTTP and HTTPS] to perform SSL/TLS communication. Connections using SSL/TLS are enabled after rebooting.

  • Page 70: [System] > [Security] > [User Management]

    [System] > [Security] > [User Management] Settings for account to access the camera via an IP connection, such as from a controller. "Administrator", "authorized user", and "guest user" are the three types of accounts that are able to access the camera. For the minimum user settings and permissions required, refer to "Measures Suitable to the Users' Environment 1: User Management"...

  • Page 71: Administrator Account

    Administrator Account Settings for changing the administrator account information that was set at initial setting. Important • To ensure system security, set the administrator password that should not be easily guessed by third parties. Be sure not to forget the new password.

  • Page 72: [System] > [Security] > [Host Access Restrictions]

    [System] > [Security] > [Host Access Restrictions] Access control can be performed individually by address to access over the network. Set IPv4 and IPv6, respectively. Important • To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. •...
  • Page 73 If set to [No], access to all ports is blocked.

  • Page 74: [System] > [System] > [Camera]

    [System] > [System] > [Camera] Settings for Camera Name, camera's Installation Conditions, Tally Lamp, IR Remote Controller, and Genlock. Camera Name Settings for the camera name. [Camera Name] Enter any camera name. Installation Conditions Settings for camera use suitable for the location the camera will be installed. [Video Flip] Select whether to vertically flip the video.

  • Page 75: Ir Remote Controller

    IR Remote Controller Settings for the IR remote controller. [IR Remote Controller] Select whether to use IR remote controller. For details on IR remote controller, refer to "Chapter 3 IR Remote Controller" (P. 85). Genlock N500 Genlock enables to synchronize the video signal of the camera with the external video device. Use the GEN-LOCK terminal to input external sync signals (analog black burst signal or HD ternary signal) to the camera.

  • Page 76: [System] > [System] > [Date And Time]

    [System] > [System] > [Date and Time] Settings for camera date and time. Current Date and Time The date and time set in the camera are displayed. Settings It is possible to change the date and time setting method, time zone and daylight saving time set at initial setting. [Settings Method] Select the date and time setting method.
  • Page 77 If the NTP server address can be acquired from both the DHCP server (IPv4) and DHCPv6 server, the NTP server address acquired from the DHCP server (IPv4) will be used. [Synchronization Interval (minutes)] Enter the query interval for the specified NTP server. [Last Sync Time] The time last synchronized with the specified NTP server will be displayed.

  • Page 78: [System] > [System] > [Environment]

    [System] > [System] > [Environment] Settings for the frame frequency. Environment Setting the frame frequency. [Frame Frequency (Hz)] [Frame Frequency (Hz)] can be changed by the initial settings. The HDMI/SDI output signal format and the frame rate of the IP streaming video are selected according to the frame frequency. Options for [Exposure] > [Shutter Mode] > [Slow (sec.)] also will be changed, so check the settings of presets if they were registered.

  • Page 79: [System] > [System] > [Language]

    [System] > [System] > [Language] Set the language to be displayed on the Settings Page. Language Select the display language.

  • Page 80: [System] > [Maintenance] > [General]

    [System] > [Maintenance] > [General] Check camera information such as the firmware version, and perform maintenance on the camera system. Device Information [Model Name], [Firmware Version], [Serial Number], [Build Number], [MAC Address (Wired LAN)], [MAC Address (Wireless LAN)] Displays information about the camera. Tool Displays license, initialization of the Pan/Tilt settings, and rebooting the camera.
  • Page 81 [Network Settings and Management Information] When set to [Save], initialization will be performed except for the following settings. • Network Settings • NTP Server • HTTP Server • Host Access Restrictions • Time Zone • Certificates • SSL/TLS • Administrator Name •...

  • Page 82: [System] > [Maintenance] > [Backup/Restore]

    [System] > [Maintenance] > [Backup/Restore] This will save/restore all the camera settings. Backup/Restore Settings related to backup and restoring. Important Do not turn off the power to the camera while performing [Back Up Settings] or [Restore Settings]. Turning off the camera at this stage may result in disabling its ability to boot correctly.

  • Page 83: [System] > [Maintenance] > [Update Firmware]

    [System] > [Maintenance] > [Update Firmware] Perform firmware update. Device Information [Model Name], [Firmware Version] Camera information is displayed. Update Firmware Performs firmware update. Important Do not turn off the power to the camera while performing [Update Firmware]. Turning off the camera at this stage may result in disabling its ability to boot correctly.

  • Page 84: [System] > [Maintenance] > [Log]

    [System] > [Maintenance] > [Log] Display and download log messages. View Logs Displays the history of camera operation and connection. [System Log], [Error Log] When [View] is clicked, log messages from the time the camera was turned on is displayed. When [Download] is clicked, the message list can be downloaded as a file.

  • Page 85: Chapter 3 Ir Remote Controller

    Chapter IR Remote Controller This section describes the features and handling of the included IR remote controller.

  • Page 86: Names And Functions Of Parts

    Names and Functions of Parts (10) (11) (1) ON/STANDBY button Use the button to switch between the camera on and standby mode. Set it to standby if required to stop HDMI/ SD output or IP distribution of videos. When the camera receives the remote controller's signal, the POWER lamp on the front of the camera blinks twice (green).
  • Page 87 , HOME button Press button to change the camera angle in the tilt direction, or press button to change the camera angle in the pan direction. Press the HOME button to return the camera angle to the front (home position). (5) CAMERA SELECT Press the number of the camera wanting to operate with the IR remote controller.

  • Page 88: Handling The Remote Controller

    Handling the Remote Controller  Battery Replacement Remove the battery cover on the back of the remote controller, and insert two new AAA batteries by paying attention to the + positive and - negative directions. Close the battery cover tightly until it snaps. ...

  • Page 89: Chapter 4 Appendix

    Chapter Appendix This chapter explains the measures to take when trouble occurs or a log message is displayed during camera use. N300 It also explains how to reset the USB camera function or camera to the factory default settings, perform routine maintenance, major specifications and camera security measures.

  • Page 90: Usb Camera Functions (Cr-N300)

    USB Camera Functions (CR-N300) By connecting the camera and the computer using a USB cable sold on the market, it can be used as a USB camera. Using a computer with a web conference tool installed, it is possible to hold a web conference with high quality video.

  • Page 91: Troubleshooting

    Troubleshooting Before contacting the dealer from where the product was purchased or Canon Customer Service Center, check the following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in the log message list.
  • Page 92 Problem Countermeasures There is no audio. • Set [System] > [Video and Audio] > [Audio] > [General Audio] > [Audio Input Mode] correctly, depending on the microphone connected. • If an external microphone requires phantom power for the INPUT terminal, set [System] >...

  • Page 93: List Of Log Messages

    List of Log Messages Log Messages on the Camera The list of log messages displayed in [System] > [Maintenance] > [Log] > [View Logs] on the Settings Page (P. 84). Log messages are classified into the following types. Category Level Code Fault level crit...
  • Page 94  S360 Audio Video synchronize error [err] Video error Description Audio Video synchronize error. (S360) V400 Video input initialization error [crit] Meaning Video/Audio synchronize error Description video %1 initialization failure - %2 (%3) Countermeasure If the error is still detected after (V400) rebooting, it may be a failure, so contact the dealer.

  • Page 95: Warning Log

      RTP error NDI|HX error R401 RTP initialization failed [crit] P401 NDI|HX initialization failed [crit] Description RTP initialization error[%1] (R401) Description NDI|HX initialization error[%1] (P401) Error number Error number Meaning RTP could not be initialized. Meaning NDI|HX could not be initialized. Countermeasure If the error is still detected after Countermeasure...

  • Page 96: Notification Log

    Notification log  System notification S045 Wireless LAN Interface Disabled [info] Description wireless LAN interface disabled (S045) S001 System started [info] Meaning The wireless LAN interface has been disabled. Description starting paramd (S001) Meaning Parameter management module S050 IPv4 address assigned to wired LAN started.
  • Page 97 S055 IPv6 address for wired LAN interface is W030 Startup and shutdown of wvhttp Client released [info] [info] Description IPv6 Address %1 %2 was released from Description %1%2 host=<Host>, user=<User>, the wired I/F (S055) prio=<Priority>(W030) Released IPv6 address W (wvhttp session | V (Session-less video client) | N (Session-less event "from router"...
  • Page 98  B102 Client connection denied [notice] Video notification Description %1 request denied[%2] (B102) V001 Video server started/stopped [info] Client host IP address Description %1 video (V001) Denial type (41 | 42 | ...) Meaning Client connection was denied due to an starting | stopping authentication error (41), time Meaning...
  • Page 99  NDI|HX notification P001 Starting and stopping of NDI|HX [info] Description %1 NDI|HX (P001) starting | stopping Meaning The NDI|HX started/stopped.

  • Page 100: Restoring To The Factory Default Settings

    Restoring to the Factory Default Settings If the settings have been forgotten and want to set the camera from the beginning, restore the factory default settings first. It is recommended to use [System] > [Maintenance] > [Backup/Restore] on the Settings Page to create a backup file before restoring the factory default settings (P.
  • Page 101 N300 RESET Switch POWER Lamp...

  • Page 102: List Of Factory Default Settings

    List of Factory Default Settings Item Factory Default Settings Item Factory Default Settings AF Response Normal • Exposure Focus Limit Shooting Mode Full Auto N500 • PTZ/IS ND Filter Digital Zoom Flicker Reduction N300 Pan/Tilt Acceleration Medium Auto Slow Shutter N300 Soft Zoom Control •...
  • Page 103 Item Factory Default Settings Item Factory Default Settings • HTTP Server • IPv6 Authentication Method Digest Authentication IPv6 Enable HTTP Port Auto (RA) Enable HTTPS Port Auto (DHCPv6) Enable • Video Server IPv6 Address (Manual) (Blank) Maximum Number of Clients Prefix Length Maximum Connection Time IPv6 Default Gateway Address...
  • Page 104 Item Factory Default Settings Item Factory Default Settings • Server Certificate Management • IR Remote Controller Server Certificate (Blank) IR Remote Controller Enable N500 Server Certificate Password (Blank) • Genlock Server Certificate List (Blank) Genlock Disable • Create Certificate • Current Date and Time Country (C) (Blank) •...

  • Page 105: Routine Maintenance

    Routine Maintenance Before any maintenance, turn off the power. Cleaning the External Surface 1 Wet a soft cloth with water or a mild detergent and lightly wipe off any dirt. 2 Wipe with a dry cloth. Cleaning the Lens Use a commercial lens cleaner to remove grime on the lens surface. •...

  • Page 106: Specifications

    Focus mode: Manual, AF-boosted MF, Continuous AF, Face AF, Tracking AF type: Dual Pixel CMOS AF, Contrast AF Gamma Normal1 (Standard), Normal2 (x4.0), Normal3 (BT.709), Normal4 (x5.0), Wide DR, Canon Log 3 Image Stabilizer Optical-shift Min. Subject Illumination 3840 × 2160 : Approx. 1.5 lux (shutter speed 1/30 sec., frame frequency 29.97 Hz, gain 33.0 dB)
  • Page 107 When frame frequency is 59.94/50.00 Hz: 14.99 fps When frame frequency is 23.98 Hz: 11.99 fps When frame frequency is 29.97/25.00 Hz: 12.50 fps Protocol XC (Canon's original), RTSP/RTP, NDI|HX, RTMP/RTMPS, Standard Communication (Serial), Standard Communication (IP) Preset Number of presets: Max. 100 (including home position) ...

  • Page 108: Cr-N300 Main Unit

    Approx. 200 x 269 x 208 mm (7.87 x 10.59 x 8.19 in.) (excluding protrusions) Weight Approx. 4.1 kg (9.04 lb.) (body only) Supported Controllers Hardware: RC-IP100 Software: Remote Camera Control Application CR-N300 Main Unit  Camera Image Sensor Type 1/2.3 (1/2.3 in.) single-plate CMOS sensor Total pixels: approx. 21.14 megapixels Effective pixels: approx.
  • Page 109 Motion JPEG: 1920 x 1080, 1280 x 720, 640 x 360 59.94 Hz: 12.00 fps, 5.00 fps 50.00 Hz: 12.50 fps, 5.00 fps Protocol XC (Canon's original), RTSP/RTP, NDI|HX, RTMP/RTMPS, Standard Communication (Serial), Standard Communication (IP) Preset Number of presets: Max. 100 (including home position) ...

  • Page 110: Accessories

     Others Operating/Storage Environment Temperature: 0°C – +40°C (+32°F – +104°F) Humidity: 10% – 90% (without condensation) Power Supply PoE: PoE+ power supply via LAN connector (IEEE802.3at compliant) – PoE cannot be used External power source: 24 V DC (using included Compact Power Adapter) Power Consumption PoE+ Input: Approx.
  • Page 111  Settings Page (Verified Mobile Devices) – As of December 2020 Mobile Device iPhone 11 Pro Max, iPad Pro Pixel 4XL, NEC LAVIE Tab E (TE710/KAW) iOS 14.2.1, iPadOS 14.2 Android 11, Android 10 Web Browser Safari Chrome 87 – Must be configured to allow use of JavaScript, and web storage –...

  • Page 112: Security Measures

    Important To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.

  • Page 113: Basic Measure 1: Setting Administrator Name And Password

    Check Canon’s website regularly at the initial setting after purchasing the camera and during its operation, whether the latest firmware is provided.

  • Page 114: Measures Suitable To The Users' Environment 1: User Management

    Measures Suitable to the Users' Environment 1: User Management "Administrator", "authorized user", and "guest user" are the three types of accounts that are able to access the camera. The administrator account has authority over all of the camera’s settings and operations. Administrator is the only account which is able to access the Settings Page.

  • Page 115: Measures Suitable To The Users' Environment 4: Changing The Port Number

    Measures Suitable to the Users' Environment 4: Changing the Port Number It is important to limit unspecified access to prevent unauthorized access to the camera. The port number is an entrance to the communication between the camera and the external device, and a number is set for each communication protocol. A common number is used for the port number and network devices can be connected easily.

  • Page 116: Precautions When Disposing The Camera

    Although [AutoIP] is enabled by factory default settings, it is recommended to disable [AutoIP] when the initial setting of the network is completed so that it will not be used for unauthorized purposes. mDNS (multicast Domain Name System) [mDNS] (P. 61) is a function to notify devices on the network of the camera IP address and host name information simultaneously so that the camera can be detected even in an environment without a DNS server.

  • Page 117: Index

    Index Access Point ............62 Face Detection AF ..........37 Administrator ............70 Factory Default Settings ......100, 102 Administrator Account ........71 Firewall ............... 16 AE Response ............. 30 Flicker Reduction ..........30 AE Shift ............... 29 Focus ..............37 AF (Auto Focus) ..........
  • Page 118 Specifications ........... 106 SSL/TLS .............. 69 LAN ..............59 Standard Communication (IP) ......64 Language ............79 Standard Communication (Serial) ...... 67 Log Messages ........... 93 Standby .............. 23 Substream 1 ............53 Substream 2 ............53 Mainstream ............52 System ...............
  • Page 119 BIE-7284-001 © CANON INC. 2021...

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