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Canon iPF9000S Troubleshooting Manual
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Canon iPF9000S Troubleshooting Manual

Ipf8000 series; ipf9000 series; ipf800 series; ipf700 series; ipf650 series; ipf750 series; ipf5000 series; ipf6000 series; ipf500 series; ipf600 series
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R2 - CONFIDENTIAL
Troubleshooting Guide
Ver. 3.0
Canon System and Support Inc.
Group Service Planning
Canon Inc.
Inkjet Quality Assurance Center

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Summary of Contents for Canon iPF9000S

  • Page 1 R2 - CONFIDENTIAL Troubleshooting Guide Ver. 3.0 Canon System and Support Inc. Group Service Planning Canon Inc. Inkjet Quality Assurance Center...
  • Page 4 Revision History (The latest revision is described in red.) Remark Rivision Revised Date Revised Detail Page 1.01 July, 2009 July, 2009 June, 2010 2.03 Apirl 4, 2014 Change to frame of “2.Error Code Index” Dec 8, 2014 Add “Printing Nozzle Check Print” to “T01 and T-02 Interpreting Nozzle Check Patterns”...

  • Page 5: Table Of Contents

    Conents Chapter 1 Using This Guide ....................1-1 1. Using This Guide ............................1-1 2. Model Groups .............................. 1-2 Chapter 2 Trouble Database ....................2-1 1. Index of Symptoms and Imaging Failures ....................2-1 A. Imaging Failures ............................2-2 B. Operational Failures ..........................2-2 C.
  • Page 6 T06 Collecting PC Detailed Information ......................4-13 T07 Collecting Printer Driver Settings ......................4-15 T08 Driver Function Description ........................4-17 T09 Collecting Status Information ......................... 4-18 T10 Collecting Screen Shots ......................... 4-19 T11 Ink Supply System Fault Isolation Tool ....................4-20 T12 Purge Unit Fault Isolation Tool .......................

  • Page 7: Chapter 1 Using This Guide

    Chapter 1 Using This Guide...
  • Page 9 Chapter 1 Using This Guide 1. Using This Guide STEP1: Find a relevant phenomenon from Chapter 2, “Trouble Database.” If any component From operation panel displays name or the like is From last 4 digits of error codes (panel display, Print Inf) unknown, see Chapter 6, “Main Unit From imaging (user complaint) problems...

  • Page 10: Model Groups

    The iPF Series is broken down into the following groups in this Guide: Model group Maximum paper Five-color Six-color Eight-color Twelve-color width dye/pigment pigment model pigment model pigment model model iPF9000 iPF9000S iPF9100 60 inches iPF9400S iPF9400 iPF9410 iPF8000 Series iPF8000 iPF9000 Series iPF8000S iPF8100 44 inches iPF8400SE iPF8300S iPF8300 (B0 extra-sized）...

  • Page 11: Chapter 2 Trouble Database

    Chapter 2 Trouble Database...

  • Page 13: Index Of Symptoms And Imaging Failures

    Chapter 2 Indexes by Case 1. Index of Symptoms and Imaging Failures Category Imaging Failures ······························································ A Operational Failures ························································· B Functional Failures ···························································· C Cutting Failures ································································ D Unusual Noises ································································ E Application-Dependent ······················································· F A. Imaging Failures Category Item Subitem Remedial Action (tool)

  • Page 14: Operational Failures

    Chapter 2 Indexes by Case B. Operational Failures Category Item Subitem Remedial Action (tool) Chapter 4: Operational Failures ① PosterArtist won’t launch Chapter 4: Operational Failures ② The main unit won’t start Chapter 4: Operational Failures ② Power turns off automatically Network-connected printer, once If “Automatic”...

  • Page 15: Application-Dependent

    Chapter 2 Indexes by Case Category Item Subitem Remedial Action (tool) Head rubbing Tizzy Check the head height setting. Check for jams. Check the paper type setting. Cutter Clattering Check to see if the fixed teeth are not dented. If the round and fixed teeth are found dented, replace both. Near the ink tank unit Chattering Ink is stirred in a timed operation (normal).

  • Page 16: Error Code Index

    Chapter 2 Indexes by Case 2. Error Code Index Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence last 4 Large LCD Small LCD isolation procedure digits or tool) Sheet printing Paper mismatch (cut sheet) Printing on cut is selected, but Print data having a cut sheet print sheet is not a roll is loaded.
  • Page 17 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) Sheet printing Paper mismatch (cut sheet) Load cut sheet. is selected. No cassette paper has been loaded when data having a cut sheet specification is Press Load/Eject received.
  • Page 18 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Replace the 1000 Ink Level: Check Ink Lvl: Chk XX Ink tank near-empty (continued use allowed) The remaining volume of ink is diminishing tank (continued 100C...
  • Page 19 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 1015 This type of paper GL2: Unsup. papr HP-GL2 error: out of the scope of paper When [Warning is not compatible support...
  • Page 20 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 1032 GARO W1223 GARO W1223 (Image mode） Required item missing A character out of bounds has been detected where a group or end parameter character ought to exist, during Image mode command decoding.
  • Page 21 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 1043 GL2: W0504 GL2:W0504 HP/GL2 error; Invalid command Verify the data This command is not A command that is not defined in HP-GL/2 and fix it.
  • Page 22 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 1049 Before borderless When print data with borderless printing Open the platen printing, move the specification has been received, platen shutter.
  • Page 23 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 1056 Move the blue The multisensor detected that the platen Move the platen platen switch No.XX shutter used for pre-ejection was closed.
  • Page 24 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Mount the tank. 1410 No ink tank Ink tank not installed (continued use allowed) ②Failure of loaded.
  • Page 25 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 isolation procedure Large LCD Small LCD digits) or tool) ①Check to see if 200D Paper size not Paper Paper size detection failure detected. Please Reload Cannot detect the trailing edge of the paper.
  • Page 26 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Check paper 200F This paper Paper Size Paper mismatch (size) cannot be used. Please Check Paper is too large conditions ・The width and length of paper detected are...
  • Page 27 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure LCD 1 LCD 2 digits) or tool) Go to ★2015 2015 Cannot cut paper. Cutting Press Cutting failure/jam detected due to a cutting ↑...
  • Page 28 Chapter 2 Indexes by Case Panel display Remedial Action Code Small (★: Reference fault Explanation/Detection sequence (last 4 Large LCD LCD 1 isolation procedure digits) Small LCD 2 or tool) Go to ★2010 2017 Paper size not Paper Paper (right) side detection error ①Multisensor error on light quantity detected.
  • Page 29 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) Go to ★2010 2018 Paper size not Papr Size Paper (left) side detection error detected.
  • Page 30 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 201A Paper not aligned When loading cut sheet, paper (right) side The error is with right guide.
  • Page 31 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2405 Borderless printng Roll Paper Chk Invalid paper loading position (borderless Reload the roll not possible.
  • Page 32 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure or digits) tool) 2407 Borderless printng It occurs when all of the following Reset /replace the roll not possible.
  • Page 33 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Replace the 2500 Ink tank is empty. No Ink Left Ink tank empty (continued use not allowed) ↓↓↓...
  • Page 34 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Replace the 2540 Ink tank error. Ink Tank Ink tank ID error Press OK and Replace BK The type of ink tank is wrong.
  • Page 35 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Replace the ink. 2590 Ink insufficient. Not Enough Ink Ink tank short on ink ↓...
  • Page 36 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Check to see if 260E Hardware error. Power On Gap detection failure 03130031-260E Again Carriage gap calibration has not been Gap Detect Err carried out, or gap detection is disabled by...
  • Page 37 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Check the 2800 No printhead Printhead Printhead [X] non-existing Install printhead. Please Check status of the No Printhead head mounted.
  • Page 38 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Acclimate to Printhead error. The specified time has been passed in lower 2805 printhead temperature than the specified room temperature.
  • Page 39 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small LCD Large LCD isolation procedure digits) or tool) ①Check image 280C PHead needs Printhead (R) Head R non-ejection warning (Check 280D cleaning. Check Nozzles printhead) Printing paused/ continued quality.
  • Page 40 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2811 Printhead Printhead Replace Incompatible printhead version Replace with a error Printhd valid head. Open top cover and Printhd Err (An error has...
  • Page 41 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2818 No maintenance Maint Cartridge Maintenance cartridge not found Remove and cartridge. Load Cartridge Cannot communicate, or cannot detect a reinstall, or No Maint Cart...
  • Page 42 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Adjustment is 2821 Cannot adjust Online Key LF unadjustable band. and recalibrate A detected value has gone out of bounds not possible Band Adj Error while performing automatic band...
  • Page 43 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) Go to ★2F2F 2823 Hardware error. Power On Head check error 03010000-2823 Again (P3-6). Invalid Head Chk Turn off printer, wait, then...
  • Page 44 Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection sequence (last 4 (★: Reference fault Large LCD Small LCD digits) isolation procedure or tool) 282A CR MOTOR TUNING Carriage motor identification processing Error is cleared by OK ERROR :PRESS OK (rotation adjustment) failed (for Service button.
  • Page 45 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2905 Mail box full. A job save has been executed when the Reorganize data. Delete unwanted available size of the permanent area of the data...
  • Page 46 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2909 File read error. HDD file error Restart the printer. Turn off printer, (The file in error wait a while, and is deleted, but turn it on again.
  • Page 47 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Check to see if 2920 Media Take-up Cannot take up paper error. An error check has been made on paper the rewinder is after the paper had been fed 1850 mm, but switched on...
  • Page 48 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2E02 Sheet printing Sheets Selected Paper mismatch (cut sheet) Load cut sheet. is selected. Load Sheets No cassette paper has been loaded when data having a cut sheet specification is...
  • Page 49 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2E08 Wrong paper size. PaprSiz Mismatch Paper mismatch (size) (roll paper) Check the paper Check paper size Prnt:PressOnline The width of data and that of the actually...
  • Page 50 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2E0B Cassette printing Sheets Loaded Paper mismatch (cut sheet) Check the paper Press ↓ To Eject is selected.
  • Page 51 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2E15 Wrong paper type. Paper mismatch Paper mismatch (type) (on adjustment) Equalize the Press↓ To Replace The second and subsequent sheets of paper types for Stop: Stop Printing...
  • Page 52 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2E16 Wrong paper type. Paper Mismatch Paper mismatch (type) Check the paper Check paper type Prnt:PressOnline The data type defined in the data and the that is actually...
  • Page 53 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Open and 2E1C Paper jam. Paper Jam Jam while ejecting paper Press ↑ Key Press Load/Eject (A sequence of removing jams with the close the...
  • Page 54 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2E20 Wrong paper type. Paper mismatch (type) (on adjustment) Equalize the Lift the release The second and subsequent sheets of paper types for lever and reload...
  • Page 55 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure or digits) tool) ★Go to 2E27 Cannot load. Remove paper Feeding error (nip release required) Press Load/Eject Cannot Feed LF out of synchronization (LF motor 2E27(P3-14).
  • Page 56 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure or digits) tool) 2E33 Roll Paper Paper mismatch (roll paper) Load roll paper. ①Select “load a roll” (Paper type) No roll paper has been fed when a job with (Paper size)
  • Page 57 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure or digits) tool) ①Manually rewind the 2E3A Roll1 jammed. During upper roll paper feeding operation, Manually rewind the the paper was fed with the roll feed sensor paper and reload.
  • Page 58 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure or digits) tool) ①Replace the LF 2F12 LF error Power On LF error ・An operation order has been received Again encoder sensor.
  • Page 59 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2F22 Hardware error. Power On Pump shift timeout <Supplement> ・If the carriage 03130031-2F22 Again The target position could not be reached Turn off printer, Pump Motion...
  • Page 60 Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection sequence (last 4 (★: Reference fault isolation Large LCD Small LCD digits) procedure or tool) 2F25 Hardware error. Power On Carriage motor HP not detectable Wide format: Check the 03130031-2F25 Again Detected only for the wide format.
  • Page 61 Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection (last 4 (★: Reference fault isolation sequence Large LCD Small LCD digits) procedure or tool) ①Replace the LF encoder 2F29 Hardware error. Power On LF feeding motor timeout (cut 03030000-2F29 Again sheet)
  • Page 62 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD 1 isolation procedure digits) or tool) ①Check the 2F2D Cassette not Power On Cassette operation disabled working. Again A PWM duty of 100% has lasted for 200 cassette motor Turn off printer, Cassette Motion...
  • Page 63 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Retry the 2F32 Multi-sensor error Power On Faulty multisensor Turn off printer, Again Light quantity adjustment of multisensor adjustment with wait a while, then Multi-sensor Err...
  • Page 64 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) 2F38 Top cover is open. Ink Tank Cover The top cover is abnormally open. Check the cover.
  • Page 65 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD 1 isolation procedure digits) or tool) Go to ★ 2F42 Hardware error. When the result of non-ejection detection is 03800500-2F42 as follows: 2F2F/2F30 (P3-6).
  • Page 66 Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection sequence (last 4 (★: Reference fault isolation Large LCD Small LCD digits) procedure or tool) 2F48 Hardware error. VHT (heater drive drive power supply iPF6300 series ①Replace the printhead. 03130031-2F48 for printhead) error ②Replace the main PCB.
  • Page 67 Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection sequence (last 4 (★: Reference fault Large LCD Small LCD digits) isolation procedure or tool) ①Install SP unit. !Spectrophotometer SP unit won’t return signals. 2F60 ②Replace signal line. (SP) Unit not ③...
  • Page 68 Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection sequence (last 4 (★: Reference fault Large LCD Small LCD digits) isolation procedure or tool) ①Replace SP unit 2F69 Hardware error Write/read error at RAM check 038A0002-2F69 Turn off printer, wait a while, then turn it on again.
  • Page 69 Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection sequence (last 4 (★: Reference fault Large LCD Small LCD digits) isolation procedure or tool) ①Mount delivery 2F82 ! Delivery guide of SP While the SP unit landing sensor unit is not (HP) and up and down unit cover guide.
  • Page 70 Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection sequence (last 4 (★: Reference fault Large LCD Small LCD digits) isolation procedure or tool) Detected 3V of abnormal power out 2F90 from the printhead. (Latch up current flows at head logic and temporarily the print head falls into abnormal state ;...
  • Page 71 Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection sequence (last 4 (★: Reference fault Large LCD Small LCD digits) isolation procedure or tool) ①Replace the 4034 ERROR ERROR Multisensor unit version error E196-4034 E196-4034 A different version of multisensor is multisensor unit.
  • Page 72 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Start in 4044 ERROR ERROR EEPROM size error E196-4044 E196-4044 Size information about the firmware data download Call for service.
  • Page 73 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) Go to ★2F2F 4048 ERROR ERROR Non-discharging nozzles on initial filling E144-4048 E144-4048 An unallowable number of non-discharging (P3-6).
  • Page 74 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Large LCD Small LCD isolation procedure digits) or tool) ①Check to see if 404C ERROR ERROR Serial number information mismatch E196-404C E196-404C A mismatch has been detected between the the correct Call For Service serial number information stored in the...

  • Page 75: Chapter 3 More Sophisticated Fault Isolation Tasks

    ス Chapter 3 More Sophisticated Fault Isolation Tasks...

  • Page 77: 2F13】Ad Converter External Trigger Output Error (Hw-1 Fault)

    Chapter 3 More Sophisticated Fault Isolation Tasks 1. 【2F13】AD converter external trigger output error ※ (HW-1 fault) Occurrence The carriage is unable to travel since the motor is switched off after the occurrence of some error conditions during printing, disabling pulse (head ejection timing signal) input from the carriage encoder. Abnormal carriage drive load Carriage operational Carriage motor drive at electrical fault...

  • Page 78: 2F1F】Purge Sensor Error

    Chapter 3 More Sophisticated Fault Isolation Tasks 2. 【2F1F】Purge sensor error Occurrence Error detected during a recovery operation conditions Carriage problem Carriage drive problem Recovery system mechanical Lock pin operation problem problem Recovery system Faulty main controller electrical problem Cause Point to check Action Check the carriage belt for tension (making sure that it is not loose).
  • Page 79 Chapter 3 More Sophisticated Fault Isolation Tasks Purge Unit Lock pin Wiper blade Direction of gear rotation Gear...

  • Page 80: 2F26】Carriage Operation Disabled

    Chapter 3 More Sophisticated Fault Isolation Tasks 3. 【2F26】Carriage operation disabled Occurrence The normal operation of the carriage cannot be detected from the carriage encoder sensor. conditions The carriage does not reach the specified speed or is idle. Soiled carriage rail Carriage drive load Improper carriage belt tension (jumping teeth) error...
  • Page 81 Chapter 3 More Sophisticated Fault Isolation Tasks Flow 3 Flow 2 Totally idle Operational but Possibly faulty carriage encoder momentarily/collision noise Faulty idler pulley (Belt tension Fix or replace Operational but with a noise of mechanism) jumping teeth (with a rasping noise) Improperly mounted carriage belt (on Fix or replace...

  • Page 82: 2F2F】Non-Ejection Detection Error, 【2F30】Non-Ejection Detecting Position Adjustment Error

    Chapter 3 More Sophisticated Fault Isolation Tasks 4. 【2F2F】Non-ejection detection error, 【2F30】 Non-ejection detecting position adjustment error Occurrence The head management sensor has detected more non-discharging nozzles than preset (2F2F). conditions Supply system air leakage Suction failure Non-ejection Drive signal/voltage error Faulty connector contact/wiring Drive signal/voltage error Faulty head...
  • Page 83 Chapter 3 More Sophisticated Fault Isolation Tasks See the explanation of P2-47. 2F2F, 2F40, 2F41, ③ “Hardware error. 03800500-xxxx” Break 2F2F down after iPF650/750series, 2F42, 2F43, 2F44 iPF6300/6350 and iPF8300. Non-ejection mask error Check nozzle check More than half of the nozzles Real non-ejection Flow 1 print in service mode...

  • Page 84: Roll Paper Leading Edge Detection Error, 【200D】Cut Sheet Leading Edge Detection Error

    Chapter 3 More Sophisticated Fault Isolation Tasks 5. 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error The multisensor cannot detect the leading of paper Occurrence (multisensor delay jam) when it has been successfully conditions detected by the LF_PE sensor. Improperly mounted multisensor Multisensor Low light intensity (due, for example, to soiling)
  • Page 85 Chapter 3 More Sophisticated Fault Isolation Tasks Flow 2 Fault isolation for the multisensor failure to illuminate Check for Vh (normal value: 21.5V) on the iPF5000 Series Replace the power PCB main controller while paper is feeding Abnormal Normal iPF700 Series Check the short flexible cable in the Replace the multisensor after making iPF800 Series...
  • Page 86 Chapter 3 More Sophisticated Fault Isolation Tasks Explanatory drawing 1 Cam Phase Alignment ■ iPF5000 Series Pinch roller (nip) release gear Carriage shaft gear Cam Phase Alignment ■ iPF700 Series 3-10...
  • Page 87 Chapter 3 More Sophisticated Fault Isolation Tasks Cam Phase Alignment ■ iPF800 Series Cam Phase Alignment ■ iPF8000 Series 3-11...

  • Page 88: 2010】Skew Detection Error, 【2017】Paper Right Side Detection Error, 【2018】Paper Left Side Detection Error, 【2405】Borderless Printing Disabled

    Chapter 3 More Sophisticated Fault Isolation Tasks 6. 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection error, 【2405】Borderless printing disabled The multisensor cannot detect the paper width. Occurrence conditions A skew has been detected by the multisensor. Improperly adjusted or mounted multisensor optical axis Multisensor detection Low light intensity (due, for example, to soiling)
  • Page 89 Chapter 3 More Sophisticated Fault Isolation Tasks Spool reference side Borderless printing spacer 3-13...

  • Page 90: 2E27】Paper Jam While Feeding, Ejecting Or Printing On Paper (Jam 1)

    Chapter 3 More Sophisticated Fault Isolation Tasks 7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1) Occurrence Jams occurring between the LF_PE sensor and the multisensor conditions LF out of synchronization Jams past the LF_PE sensor Faulty cutter drive unit (iPF5000 Series only) Cause Key point to check Action...

  • Page 91: 2E25】Paper Jam While Feeding, Ejecting Or Printing On Paper (Jam 2)

    Chapter 3 More Sophisticated Fault Isolation Tasks 8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2) iPF5000 Series only Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay Occurrence jam) conditions Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam) LF_PE Faulty sensor LF_PE sensor lever operational failure Sensors...

  • Page 92: 2E24】Faulty Roll Paper Unit, 【2E0E】Roll Paper Unit Not Available

    Chapter 3 More Sophisticated Fault Isolation Tasks 9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available iPF5000 Series only Occurrence conditions Faulty roll paper sensor Sensors Faulty roll cam sensor Pendulum gear loosened out of position or damaged drive gear Operational Faulty roll paper unit motor Faulty roll paper unit PCB...

  • Page 93: 2015】Cutting Failure (Cannot Cut Sheet)

    Chapter 3 More Sophisticated Fault Isolation Tasks 10. 【2015】Cutting failure (Cannot cut sheet) Occurrence The multisensor has detected paper that is not supposed to exist, after cutting paper. conditions Faulty/loose cutter Deformed/flawed lower blade of the cutter Run over thick paper (cloth) Cutting failure Lifter operational failure (iPF5000 Series) Low suction fan suction force...

  • Page 94: 2F24】Cutter Shift Timeout Error

    Chapter 3 More Sophisticated Fault Isolation Tasks 11. 【2F24】Cutter shift timeout error Occurrence The cutter wont’ move to the home position or the position opposite to the home position in condition time. Worn cutter Cannot cut sheet Special paper Worn/broken drive gear (iPF5000 Series) Faulty cutter drive Faulty cutter motor (iPF5000 Series) unit...
  • Page 95 Chapter 3 More Sophisticated Fault Isolation Tasks Flow 2 iPF700, iPF8000 Series Is paper in contact with the Are platen suction Clean lower blade (not elevated)? holes clogged? Curled paper Check the basket for b t l Are there marks of the Replace the upper and lower blades upper blade riding over the lower blade?

  • Page 96: Cutting Failures Without Error Indications

    Chapter 3 More Sophisticated Fault Isolation Tasks 12. Cutting failures without error indications ■J1. Wavy cut surface ■J2. Residual cutting chips on the reference side ■J3. Ejection cut setting ■J4. Normally ended without cutting, or line printed at the cutting position ■J5.

  • Page 97: 403F】Printhead Abnormal Temperature Rises

    Chapter 3 More Sophisticated Fault Isolation Tasks 13. 【403E】,【403F】Printhead abnormal temperature rises Occurrence Three instances of the internal head temperature sensor reaching 120 C or higher (or -10 C or condition lower) have been detected for 28 ms. The face is physically damaged from jammed paper or from foreign matter falling onto the platen.

  • Page 98: 4027】Carriage Lifting Error

    Chapter 3 More Sophisticated Fault Isolation Tasks 14. 【4027】Carriage lifting error Occurrence Carriage failing to move to the lift position (lift cam sensor detection error) condition CR drive Carriage unable to travel to the lift position (wide format/medium format) problem carriage encoder read error Lift motor inoperable Lift cam drive...
  • Page 99 Chapter 3 More Sophisticated Fault Isolation Tasks iPF700/iPF800/iPF8000 Series Flow 2 Switch off and move the carriage Is the carriage in contact Switch on by hand; does the carriage hits with the edge of the HP? the edge of the HP? Faulty carriage encoder Remove foreign matter Is the carriage in contact...
  • Page 100 Chapter 3 More Sophisticated Fault Isolation Tasks 15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks Head rubbing caused by an improperly set paper spacing Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head Ink dropping caused by a faulty recovery system Ink dropping caused by a soiled carriage Ink dropping caused by a faulty head...
  • Page 101 Chapter 3 More Sophisticated Fault Isolation Tasks Ink Dropping (1) Clean the rubber parts of the blade and cap of the purge Clean the purge unit unit with alcohol. Nozzle surfaces (2) Turn the gear one cycle and coat the blade with glycerin. Clean soiling off the head (1) Move the carriage to the middle.
  • Page 102 Chapter 3 More Sophisticated Fault Isolation Tasks 16. Imaging Failures ② Lines, streaks and bands Software Printer driver settings Main unit Operating environment Cause Point to check Action Check that the loaded paper, the paper type specified from the operation panel and the paper type specified with the driver match (unmatched Specify a valid paper C2, C3...
  • Page 103 Chapter 3 More Sophisticated Fault Isolation Tasks Direction of Lines Vertical Horizontal Explanatory drawing 1 Head Paper Platen Suction Explanatory drawing 2 Print misregistration Non-uniform colors Explanatory drawing 3 Head Paper Platen Suction Symbol Width Explanatory drawing 4 About 32 mm About 40 mm About 135 mm About 40 mm...
  • Page 104 Chapter 3 More Sophisticated Fault Isolation Tasks Explanatory drawing 5 Due to an Illustrator bitmap print processing problem, images delivered from Illustrator are marked with lines Uncheck “Bitmap print” in the Illustrator print window White lines appear only in a pasted image Explanatory drawing 6 Inconsistencies between the parts of an image transmitted from Windows when in ICM mode (Windows color matching)
  • Page 105 Chapter 3 More Sophisticated Fault Isolation Tasks Explanatory drawing 7 Bands Any color Horizontal Band blotches Perform band adjustment (blotches) (including black Do not allow paper to overlap until it and white) Paper overlapping/Paper taken up before dries drying (non-uniform fusing) Do not use a media take-up unit Carriage stops in a recovery In part, horizontal...
  • Page 106 Chapter 3 More Sophisticated Fault Isolation Tasks 17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images Carriage operation (belt tension) Electrical (carriage encoder, flexible cable) Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper) Resolution (data interpretation, applications, RIP, driver setting) Printhead Adjustment system (head height, head adjustment, inclination adjustment, suction)
  • Page 107 Chapter 3 More Sophisticated Fault Isolation Tasks Misregistration smeared Thick, blurred or Print drawings in character and line Satellite effect two-way impact vertical lines drawing mode on carriage travel automatic Perform The carriage will travel slower, making for head adjustment better impact accuracy (dye models).
  • Page 108 Chapter 3 More Sophisticated Fault Isolation Tasks 18. Imaging Failures ④ Line and character errors Application problem Printer driver settings Main unit Cause Point to check Action Check to see if an error has not been detected by running Nozzle Check Print in T03 (P4-3) User mode.
  • Page 109 Chapter 3 More Sophisticated Fault Isolation Tasks ・Misregistration in two-way Thick, blurred or smeared Print drawings in character and impact on carriage travel vertical lines line drawing mode ・Satellite effect Perform automatic The carriage will travel slower, making for head adjustment better impact accuracy (dye models).
  • Page 110 Chapter 3 More Sophisticated Fault Isolation Tasks 19. Imaging Failures ⑤ Defective toning and color misregistration Software and applications Printer driver HDI driver Plug-In Main unit Color management Cause Point to check Action Check to see if any error has been detected by running Nozzle Check Print in 2F2F (P3-6）...
  • Page 111 Chapter 3 More Sophisticated Fault Isolation Tasks Color Colors appearing different from monitor views management problems Different printer used Build a plan of color management Colors varied in specific environments (under specific lighting) Dependent on the printer model Use Kyuanos Fading and Caused by light, gases and so on Dye inks are more liable to fading than pigmented inks.
  • Page 112 Chapter 3 More Sophisticated Fault Isolation Tasks 20. Imaging Failures ⑥ Missing lines or images AutoCAD (Windows only) Adobe Illustrator Other applications Main unit Cause Point to check Action Check to see if an error has been detected by running Nozzle Check Print in T03 (P4-3) User mode.
  • Page 113 Chapter 3 More Sophisticated Fault Isolation Tasks Flow 2 Due to an Illustrator bitmap print processing Uncheck [Bitmap print] in the Illustrator Print dialog box problem, images are delivered from Illustrator, with some parts missing. Flow 3 Appearing on the panel - Cut the vector data Size of vector data exceeding the - GL2:W0903...

  • Page 114: Imaging Failures ⑦ Printing In A Size Different From The Specification

    Chapter 3 More Sophisticated Fault Isolation Tasks 21. Imaging Failures ⑦ Printing in a size different from the specification Microsoft Word bug Causes AutoCAD2008 bug Adobe Illustrator bug Flow 1 Word problem: Failure to acquire driver settings under specific conditions Case: If an A4-size document is printed, enlarged to A0, in Word, it prints out in A4 the first time and in A0 the second time and thereafter.

  • Page 115: Imaging Failures ⑧ No Printing

    Chapter 3 More Sophisticated Fault Isolation Tasks 22. Imaging Failures ⑧ No printing Software Printer driver HDI driver Plug-In Main unit Cause Point to check Action T03 (P4-3） Check Nozzle Check Print. C1/C2 Print using other software, other drivers and other PCs. Flow 3 in Imaging Failures ⑥...
  • Page 116 Chapter 3 More Sophisticated Fault Isolation Tasks 23. Operational Failures ① PosterArtist won’t launch Failure PosterArtist2007/2008 causes PC problem Cause Point to check Action Correct the PC The PC timer has been altered after the installation. date and time. PosterArtist bug Upgrade.
  • Page 117 Chapter 3 More Sophisticated Fault Isolation Tasks 24. Operational Failures ② The main unit won’t start or the power turns off automatically (without an error occurring) Faulty operation panel (and cable) Electrical faults Faulty PCB (and cable) Faulty main controller (and cable) Faulty printhead Faulty printhead Cause...
  • Page 118 Chapter 3 More Sophisticated Fault Isolation Tasks 25. Operational Failures ③ Cannot install The user software CDs setup menu does not appear Failure causes Cannot install the HDI driver Cause Point to check Action QuickTime Ver.7 is installed. Flow 1 Multiple copies of AutoCAD are installed.

  • Page 119: Chapter 4 Fault Isolation Tool Collection

    Chapter 4 Fault Isolation Tool Collection...

  • Page 121: T01 Interpreting Nozzle Check Patterns

    Chapter 4 Fault Isolation Tool Collection T01 Interpreting Nozzle Check Patterns 32 lines Printing Nozzle Check Print 1200dpi 40 lines A line B line 1279 A line B line Printing in service mode Printing in user mode (one horizontal line per nozzle) (one horizontal line per two nozzles) Bチップ...
  • Page 122 Chapter 4 Fault Isolation Tool Collection ■How to Read Nozzle Check Pattern (including models for foreign regions in model names) 5色 染・顔料モデル Five-color dye and pigmented ink models Canon imagePROGRAF iPFxxxx Nozzle Check Pattern Service A列 A line A列 A列...
  • Page 123 Chapter 4 Fault Isolation Tool Collection iPF6300,6350,6400,6410,6450,6460,8300,8400,8410,9400,9410 iPF6000S Canon imagePROGRAF iPFxxxx Nozzle Check Pattern Service Canon imagePROGRAF iPFxxxx Nozzle Check Pattern Service...
  • Page 124 Chapter 4 Fault Isolation Tool Collection iPF6300S,8300S,6400S,6410S,8400S,8410S,9400S,9410S iPF8000S,9000S Canon imagePROGRAF iPFxxxx Nozzle Check Pattern Service Canon imagePROGRAF iPFxxxx Nozzle Check Pattern Service 6色顔料モデル Six-color pigmented ink models Canon imagePROGRAF iPFxxxx Nozzle Check Pattern Service...

  • Page 125: T02 Nozzle Check Print Fault Isolation Tool

    Chapter 4 Fault Isolation Tool Collection T02 Nozzle Check Print Fault Isolation Tool Normal status (five-color models) 1) all color non-ejection at one or two Print Heads...
  • Page 126 Chapter 4 Fault Isolation Tool Collection 2) one-color or multi-color チューブに空気がある インク供給系の可能性 Ink Supply Problem Air in the tube ある all non-ejection Ink Suppy / Purge Unit failure インク供給／回復系異常の可能性 Ink Suppy / Purge Unit failure ない Is suspected Is suspended 電気系の可能性...
  • Page 127 Chapter 4 Fault Isolation Tool Collection [Conduction Check] 5) non-ejection1. Regularity in a line Replace the Flat Cable Flat Cable (long) disconnection check between Aand B in 3) Replace the Print Head Replace the carriage PCB Replace the carriage Unit Replace the main controller per 2 nozzled per 8 nozzles...
  • Page 128 Chapter 4 Fault Isolation Tool Collection per 80 nozzles per 128 nozzles per 160 nozzles per 256 nozzles per 320 nozzles per 512 nozzles...
  • Page 129 Chapter 4 Fault Isolation Tool Collection 5) non-ejection2, Regularity in a line Print Head failure / replacement continuous non-ejection per 80 nozzles continuous non-ejection per 40 nozzles Cleaning B Replace the Print Head 6) Crumped paper Cleaning B Replace the Print Head 7) Blur (non-ejection and crump)
  • Page 130 Chapter 4 Fault Isolation Tool Collection 8) Mixed color (non-ejection and crump) Cleaning B Replace the Print Head 9) Double vertical line Cleaning B Replace the Print Head 10) Mixed color (non-ejection and crump) Cleaning B Ink Supply System Fault Isolation 4-10...

  • Page 131: T03 Carriage Encoder Fault Isolation Tool

    Chapter 4 Fault Isolation Tool Collection T03 Carriage Encoder Fault Isolation Tool Cannot print Random uneven Check the main controller flat Clean the end face and then reinsert Can print lines in an image in cable (long) for connection the cable paper feed direction Is the flat cable broken? Replace the flat cable...

  • Page 132: T05 Collecting A Prn File (Windows Only)

    Chapter 4 Fault Isolation Tool Collection T05 Collecting a PRN File (Windows only) Windows printer driver Right-click on a printer on the printer list and then click [Properties] On the [Ports] tab, take notes of the port checked Check [FILE:] for the Port If you print in this condition, a dialog box appears prompting you to specify where to save the file and under what file name;...

  • Page 133: T06 Collecting Pc Detailed Information

    Chapter 4 Fault Isolation Tool Collection T06 Collecting PC Detailed Information ※Note PC detailed information can be collected by following the steps suggested below. When taking back the collected information with you, be sure to seek approval from the customer. If necessary, edit the information in the file collected so that it contains only information accepted by the customer before taking it back with you.
  • Page 134 Chapter 4 Fault Isolation Tool Collection Macintosh Choose [Apple] → [About This Mac] Click [More Info...] Choose [File] → [Save] Set [Plain Text] as a format and select the file you want to save 4-14...

  • Page 135: T07 Collecting Printer Driver Settings

    Chapter 4 Fault Isolation Tool Collection T07 Collecting Printer Driver Settings After configuring a print job with an application, collect print driver settings before clicking Print. If the [Printing Preferences] dialog box has a [Support] Click the [Support] tab Click [Settings Summaries…] Click [Copy] to copy the document to the clipboard.
  • Page 136 Chapter 4 Fault Isolation Tool Collection If the [Printing Preferences] dialog box does not have a [Support] tab Click the [Profiles] tab in the [Printing Preferences] dialog box and click [Add…] Type a name and click [OK] Select the profile just added and click [Export…] Select a file name and save the file * You can import the file just saved to confirm its settings by choosing [Import…] in the [Profiles]...

  • Page 137: T08 Driver Function Description

    Chapter 4 Fault Isolation Tool Collection Macintosh Support screen Click [Settings] in the Support screen or [Details] in the Version Information screen Version Information screen Specify the folder in which to save the file, as well as the file name, and click [Save] T08 Driver Function Description To be added in the upcoming edition.

  • Page 138: T09 Collecting Status Information

    Chapter 4 Fault Isolation Tool Collection T09 Collecting Status Information Windows Click [Status Saving] on the [Information] tab in the status monitor Status information is written to a specified file as text data Macintosh Click [Settings] in the printer driver utility panel, and then click [Status Display/Saving] in the [Information] tab Check [Save File] and click [OK]...

  • Page 139: T10 Collecting Screen Shots

    Chapter 4 Fault Isolation Tool Collection T10 Collecting Screen Shots Windows Screen as a whole Press the [Print Screen] key Press the [Alt] + [Print Screen] keys Current window Macintosh After pressing the [Apple] + [Shift] + [4] keys, specify a range with the mouse Specified area Current window After pressing the [Apple] + [Shift] +[4 ] keys, press the [Space] key...

  • Page 140: T11 Ink Supply System Fault Isolation Tool

    Chapter 4 Fault Isolation Tool Collection T11 Ink Supply System Fault Isolation Tool Can be checked without removing the outer covering Adjacent Check the tube for ink Little or no ink left Flow 1 three colors Purge fault isolation Pull out the carriage Else Flow 2 Check to see if the head ink supply...
  • Page 141 Chapter 4 Fault Isolation Tool Collection Turn the gear by hand to check the cap moves up and down and that the wiper Flow 1 Replace the purge unit Not movable blade moves forward and backward (*1) Movable Check the lip of the cap Replace the purge unit *1 Sequence of checking the purge unit Flawed...
  • Page 142 Chapter 4 Fault Isolation Tool Collection Flow 4 Isolate faults from the behavior the ink (air) in the tube. Fill the tube with air Check the tube for Replace the tube or Correct the bend or (Flow 3) bend or squash the supply unit squash Cannot fill the tube...

  • Page 143: T12 Purge Unit Fault Isolation Tool

    Chapter 4 Fault Isolation Tool Collection T12 Purge Unit Fault Isolation Tool Remove Check the purge unit for Remove the foreign matter presence of foreign matter the cover Foreign matter found If the foreign matter is a hard substance, No foreign matter found replace the purge unit Turn the gear by hand to check the cap Replace the purge unit...

  • Page 144: T13 Carriage Encoder Installation Fault Isolation Tool

    Chapter 4 Fault Isolation Tool Collection T13 Carriage encoder installation fault isolation tool Check the mounting leaf spring for deformation Check the carriage encoder Fix the leaf spring for slacks Check the coil for elongation (iPF8000 Series) Replace the coil Is the carriage encoder film inserted in the sensor groove on the carriage side?

  • Page 145: T15 Recommended Head Adjustment Procedure

    Chapter 4 Fault Isolation Tool Collection T15 Recommended head adjustment procedure * Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head height to “Low” and perform the adjustment. Perform automatic head Reset the head height to iPF5000 Series [Automatic]...

  • Page 146: T17 Electrical Ejection Fault Isolation Tool

    Chapter 4 Fault Isolation Tool Collection T17 Electrical ejection fault isolation tool Check flat cable ③a for proper connection to Confirm that the connector is locked, Reinsert the connector and is not inserted slantwise. the main controller Abnormal Normal With the printer switched off, do the following: - Clean head contact pin ⑦...
  • Page 147 Chapter 4 Fault Isolation Tool Collection Electrical System Block Diagram ① Power PCB ③ Flat cable (long) ⑥ Carriage PCB ⑦ Contact pin ② Main controller ⑧ Printhead iPF5000 Series Carriage Unit ③ ① Flat cable (long) Power PCB ④ Carriage relay PCB ⑤...
  • Page 148 Chapter 4 Fault Isolation Tool Collection ■iPF5000 Series PCB layout メインコントローラ 電源基板 Main controller Power PCB メンテナンスカートリッジ中継基板 Maintenance cartridge relay PCB ロール紙ユニット基板 Roll media unit PCB Carriage PCB キャリッジ基板 操作パネル基板 Operation panel PCB ■iPF700 Series PCB layout Carriage relay PCB キャリッジ中継基板...
  • Page 149 Chapter 4 Fault Isolation Tool Collection ■iPF800 Series PCB layout ヘッド中継基板 Head relay PCB キャリッジ中継基板 Carriage relay PCB 下段ロール紙ユニット中継基板 操作パネル基板 Lower roll media unit relay PCB Operation panel PCB 下段ロール紙ユニット基板 Lower roll media unit PCB Power PCB 電源基板 メインコントローラ Main controller ■iPF8000 Series PCB layout 電源基板...

  • Page 150: T18 Flat Cable Fault Isolation Tool

    Chapter 4 Fault Isolation Tool Collection T18 Flat Cable Fault Isolation Tool Example 1: 0.5 mm-pitch flat cable disconnection check 1. Connect flat cables 3a and 3b under test to connectors J02 and J01 of the flat cable checker, respectively. 2.
  • Page 151 Chapter 4 Fault Isolation Tool Collection Example 3: Main controller and head contact pin continuity check 1. Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation. 2. Connect flat cable ③a under test to connector J02 of the flat cable checker. 3.

  • Page 152: T19 Special Mode For Servicing

    Chapter 4 Fault Isolation Tool Collection T19 Special Mode for Servicing 1. Service Mode Service mode is used to set up the main unit and check its operations. Its functions include: ・View and print Print Inf ・Print nozzle check patterns with the non-discharging nozzle backup feature turned off ・Clear error logs ・Check sensor operation (I/O displays) (1)Invoke and exit service mode...
  • Page 153 Chapter 4 Fault Isolation Tool Collection (2）Print Print Inf Collect information to aid in fault isolation from error logs, etc. in the main unit. 【[SERVICE MODE] ＞ [DISPLAY] ＞ [PRINT INF] ＞ [YES]】 (3) Nozzle Check Print To isolate faults, print nozzle check patterns with the non-discharging nozzle backup function turned off. 【[SERVICE MODE] ＞...
  • Page 154 Chapter 4 Fault Isolation Tool Collection Display Explanation Target series position ① Roll path sensor 0: Sensor on, 1: Sensor off 5000 ② Roll cam sensor 0: Sensor on, 1: Sensor off 5000 ③ Cutter lift sensor 0: Sensor on, 1: Sensor off 5000 ④...
  • Page 155 Chapter 4 Fault Isolation Tool Collection 2.PCB Replacement Mode PCB Replacement mode is used to replace the main controller or maintenance cartridge relay PCB. At PCB replacement, be sure to have the latest release of firmware transferred to the printer in download mode to keep the firmware consistent.
  • Page 156 Chapter 4 Fault Isolation Tool Collection (2) Using PCB Replacement Mode ① Start in PCB Replacement Mode. The message “REPLACE MODE / CPU BOARD” appears on the display. ②Select the board you want to replace with the [<] and [ >] buttons and press the [OK] button. CPU BOARD: Select if the main PCB has been replaced.

  • Page 157: T20 Cleaning Operation

    Chapter 4 Fault Isolation Tool Collection T20 Cleaning operation 1. Manual cleaning 1-1. Cleaning A (Normal suction) The purge pump is driven, with the ink supply valve open, to adjust the nozzle conditions ※About 1 to 2 g of ink is consumed for each color per head. 1-2.

  • Page 159: Chapter 5 Miscellaneous Information

    Chapter 5 Miscellaneous Information...

  • Page 161: How To Interpret Print Inf

    *Print Inf is updated each time the printer is switched on and off. ■ Case of iPF700 Canon i m agePRO GRAF i PF700 PRI NT I NF Fi r m : 01. 31 Boot : 01. 01 M I T: 2. 16 S/N: ACY00535 Device address/model (36-inch machine)/LF...
  • Page 162 Chapter 5 Miscellaneous Information Cumulative usage ink usage (INK: genuine ink, NINK: refill ink) I NK-USE1 I NK C : 651. 4m l M : 639. 1m l Y : 657. 1m l M BK : 780. 1m l M BK2: 780. 3m l BK : 538.
  • Page 163 Chapter 5 Miscellaneous Information HEAD HEAD DO T CNT. 1 C : 26747 M : 28070 Y : 35399 （b） カウンタ情報 Current head dot count M BK : 33077 M BK2: 33090 BK : 14766 ■定期交換部品／消耗部品のカウンタ（iPF700 の例） TTL: 171152 HEAD DO T CNT. 2 C : 68870 M : 67817 Y : 78644...
  • Page 164 02 55 20 07 05 08 16 25 01 00 00 00 00 00 00 00 20 81 dc 01 02 81 a8 01 02 81 7c 01 02 01 03 00 CR REG adjustment values (iPF8000/8000 Series only) iPF8000S, iPF9000S: C2/BK/C iPF8000, iPF9000： B/M/Y CR REG ※All values appear as 0 if CR_REG is yet to be executed.
  • Page 165 Chapter 5 Miscellaneous Information ■Case of iPF650/750 Canon imagePROGRAF iPF755 PRINT INF Firm:01.00 Boot:01.24 MIT(DBF):5.00 MIT(DB):1.08 S/N:AAAG0001 Date:2010/04/01 Body serial no./model (36-inch machine)/LF type (0: old/1: new)/ambient temperature/present paper size/no. of elapsed day after installation SYSTEM S/N:AAAG0001 TYPE:36 -LF:0 TMP:-1 RH:-1 SIZE-LF:0.0 -CR:610.8 AFTER INST:148...
  • Page 166 Chapter 5 Miscellaneous Information Disable remaining ink detection set history(1.disable set log, 2.no disable set log INK CHK C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0 Printer history No. of printed sheet(Total/Roll media/Cut sheet/Each environment) (A4 sheet equivalent), Cum. power-on time(h)/Cum. sleep -on time(h), Cum. cutting operations time/Cum.
  • Page 167 Chapter 5 Miscellaneous Information Status of media usage Media name/Print area of 7 types of media with lager cumulative print area MEDIA 1 MEDIA 2 NAME : Prem80forBrdrlss NAME : Plain Paper 61.0 m2 657.2 sq.f 59.6 m2 642.4 sq.f ROLL 61.0 m2 657.2 sq.f...
  • Page 168 Chapter 5 Miscellaneous Information Dot counts of the currently installed printhead Unit:(x 1,000,000) dots HEAD DOT CNT.1 C: 38277 M:20120 Y:29283 MBK:10408 MBK2:10407 BK:10934 Cumulative dot count of the printhead TTL: 119432 Unit:(x 1,000,000) dots HEAD DOT CNT.2 C: 38271 M:20114 Y:29276 MBK:10402 MBK2:10402 BK:10926 TTL: 119394 Information of the head currently installed 1.
  • Page 169 Chapter 5 Miscellaneous Information Parts counter CR1: CR bushing (CR scan distance unit: 210mm) CR2: Long flexible cable CR scan count) PARTS CNT. CR3: Encoder sensor unit PARTS CR1 : OK 244 278173 12476190 2% 278173 (Dot count unit:1,000,000 dots) PARTS CR2 : OK 83773 6700000 1%...
  • Page 170 Chapter 5 Miscellaneous Information CR REG adjustment value * All values are zero when CR REG is not performed. CRREG CRREG HRZ A CRREG HRZ B CRREG HRZ C CRREG VRT a CRREG VRT b CRREG VRT c ■ Counter of periodic replacement parts/ consumable parts (iPF800 series) （Dot count ml）...

  • Page 171: Upgrading Firmware

    (2) Upgrading using FUT (Firmware Update Tool) Download the latest release of firmware (FUT) from the software download page at the Canon Web site. Unzip the compressed file downloaded and click “setup.exe” in the resultant folder. As the window shown below opens, start the FUT setup process.

  • Page 172: Description Of L Printer Service Tool, And How To Use It

    Add a printer. To use this tool with one of these printers, perform “Add a printer”: 【Example】iPF510, iPF610, iPF700, iPF710, iPF5100, iPF6100, iPF8000, iPF9000, iPF8000S, iPF9000S ① On the Service menu, choose [Add a printer]. ② When the printer addition dialog box appears, press the [Add] button.

  • Page 173: Viewing And Saving Print Inf And Status Information (Download To The Pc As Data)

    Chapter 5 Miscellaneous Information (3) Viewing and saving Print Inf and status information (Download to the PC as data) ■Service Print Display Collects Print Inf information from the printer and displays it as text in a text editor. The textual information collected is automatically saved to a log and can be reviewed in a log window. ■Status Print Display Collects status print Inf information from the printer and displays it as text in a text editor.

  • Page 174: Notes On Replacing Parts

    Chapter 5 Miscellaneous Information 4. Notes on Replacing Parts (1) Replacing PCBs Do not replace the main controller PCB and the maintenance cartridge relay PCB (ROM board） simultaneously. Each PCB contains sensitive information, which is temporarily saved to the other PCB before it is replaced, and is written back to the new PCB when it is mounted.

  • Page 175: Greasing

    Chapter 5 Miscellaneous Information 5. Greasing ※ Using a flat brush or the like, spread the dedicated part grease evenly to form a thin coat. ※ Be careful not to apply the grease to any part other than specified parts. Grease adhering to the wiper, cap and linear scale, in particular, could result in defective print.
  • Page 176 Chapter 5 Miscellaneous Information ・ Spur cam ・ Separating cam gear Molycote PG-641 About 20 mg モリコート PG-641 Molycote PG-641 約20mg About 20 mg ・ Feeding cam Molycote PG-641 About 20 mg ・ Release lever Molycote PG-641 About 20 mg 5-16...
  • Page 177 Chapter 5 Miscellaneous Information ・ Return lever arm ・ Pinch roller unit release shaft Five positions on the A2 (17”) model and seven the A1 (24”) model Molycote PG-641 About 20 mg Molycote PG-641 About 12 mg ・ Paper feeding inner guides モリコート　PG-641 Molycote PG-641 約12mg...
  • Page 178 Chapter 5 Miscellaneous Information ■iPF720 example ・ Carriage assembly ・ LF roller backup assembly Leaf spring: ベアリング Bearing 　 Permalub G2, about 12 g パーマルブ G2　約24mg Permalub G2, about 24 mg Cam: LFローラ LF roller Permalub G2, カム： about 12 g パーマルブ...
  • Page 179 Chapter 5 Miscellaneous Information ■iPF9100 example ・ Joint base rails and ribs ・ Pinch roller release cam Rail: Molycote PG-641, about 12 mg Pinch roller release cam (three positions x 13): Permalub G2, about 12 mg Rib: Molycote Pg-641, about 12 mg ・...

  • Page 180: Replacing The Head

    Chapter 5 Miscellaneous Information 6. Replacing the Head Advantage: Low ink consumption ①Replacing heads from the Main Menu Disadvantage: Unpredictable head reusability Main Menu Maintenance Replace Heads Automatic Head Adjustment On a two-head model, choose either L or R. Try on the finest grade of paper available at the customer’s site.
  • Page 181 Chapter 6 Main Unit Configuration Diagrams...

  • Page 183: Chapter 6 Main Unit Configuration Diagrams

    Chapter 6 Main Unit Configuration Diagrams 1. LFP-IJ Printer Basic Configuration Diagram...
  • Page 184 Chapter 6 Main Unit Configuration Diagrams ■Function Description Component name Function Main controller A PCB that controls the printer as a whole. Carriage relay PCB A relay PCB used to connect the carriage and the main controller with each other by a flat cable. With the iPF5000 Series, it is combined into a single assembly together with the head relay PCB described below.

  • Page 185: Paper Paths By Series

    Chapter 6 Main Unit Configuration Diagrams 2. Paper Paths by Series (1) iPF5000 Series...

  • Page 186: Ipf700 Series

    Chapter 6 Main Unit Configuration Diagrams (2) iPF700 Series...

  • Page 187: Ipf8000 Series

    Chapter 6 Main Unit Configuration Diagrams (3) iPF8000 Series...

  • Page 188: Ipf800 Series

    Chapter 6 Main Unit Configuration Diagrams (4) iPF800 Series Multisensor Cutter Cutter lower blade LF_PE sensor Roll paper feeding Roller paper sensor Roll paper detection sensor Flapper Roll paper feeding Feeding roller Roller paper sensor Roll paper detection sensor...

  • Page 189: Ipf650/750 Series

    Chapter 6 Main Unit Configuration Diagrams (5) iPF650/750 Series...
  • Page 190 If it is unavoidable to connect the PC into a customer’s network, make sure that you have the latest virus protection in place and run the OS Fix program and then obtain written approval from the customer beforehand. The following notice does not apply if this Guide and the product fail to comply with the laws and local regulations of the country in which they are used.
  • Page 191 Canon Inc. Inkjet Quality Assurance Center Canon System and Support Inc. Group Service Planning ⒸCanon Inc. ⒸCanon System and Support Inc. 2014.12 Ver.3.0...

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