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Samsung OfficeServ 7200 General Description Manual
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Samsung OfficeServ 7200 General Description Manual

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See also: Programming Manual , General Description Manual
TM
OfficeServ
7200

General Description

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM-
SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.

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Summary of Contents for Samsung OfficeServ 7200

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM- SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or...
  • Page 2 Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS PART DESCRIPTION PAGE SYSTEM OVERVIEW GENERAL DESCRIPTION ..........................1.1 SIZE AND CONFIGURATION ........................1.2 MAXIMUM DEVICE QUANTITIES ......................1.5 TECHNOLOGY ............................1.6 PROGRAMMING ............................1.6 MIGRATION TO OFFICESERV 7400 ......................1.6 HARDWARE DESCRIPTIONS SYSTEM CABINETS ............................2.1 PROCESSOR CARDS ..........................2.1 2.2.1 PROCESSOR CARD DAUGHTER BOARDS................2.2 2.2.2 SMARTMEDIA CARDS ........................2.2 INTERFACE CARDS ............................2.3 2.3.1 TRUNK CARDS ..........................2.3...
  • Page 4 3.5.2 RINGS..............................3.3 3.5.3 SYSTEM TONES ..........................3.4 KEYSET LED INDICATIONS ........................3.4 OFFICESERV 7200 FEATURE CAPACITIES ......................3.5 BUSINESS FEATURE PACKAGE SYSTEM FEATURES DESCRIPTIONS......................4.3 STATION FEATURES DESCRIPTIONS ....................4.29 DISPLAY FEATURES DESCRIPTIONS ....................4.36 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ................4.43 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ............4.44 SAMPLE OF UCD EMBEDDED REPORT ....................4.45...

  • Page 5: General Description

    Although the 7200 can function as a square key system, PABX, or hybrid, it offers much more. The OfficeServ 7200 is an “office in a box” solution providing data router and switch- ing functions (LAN/WAN), TDM voice processing, Voice over IP integration, wireless communications, voice mail, computer telephony integration (CTI), and much more all in one powerful platform.

  • Page 6: Size And Configuration

    FIGURE 1-2 FIGURE 1-3 The OfficeServ 7200 is a modular and flexible system available as a single cabinet or fully expanded two cabinet system. See figures 1-2 and 1-3. Each cabinet has one dedicated processor slot and five universal slots. The MCP card is the main processor that fits into dedicated slot 0 of the main cabinet.
  • Page 7 For example, the maximum number of stations is decreased by the number of trunk cards installed. The maximum number of trunks is therefore decreased by the number of station cards installed. Optional cards also affect the total available capacity. OfficeServ 7200 Capacities ONE CABINET SYSTEM TWO CABINET SYSTEM...
  • Page 8 OfficeServ 7200 Cabinet Configuration Slots 1 ~ 5 are universal slots. Front View of Slot 0 Slot 1 Slot 2 Universal Universal Expansion Slot 3 Slot 4 Cabinet Universal Slot 5 Universal Universal Slot 0 Front View of Slot 1...

  • Page 9: Maximum Device Quantities

    1.3 MAXIMUM DEVICE QUANTITIES DEVICE TYPE MAXIMUM NOTES Physical Ports In a 2 cabinet system Stations *Maximum number of stations without 160* Digital any trunks. Limited by the number of 160* available universal slots and power supply Analog units. Trunks 144* *Maximum number of trunks without any Analog...

  • Page 10: Technology

    The OfficeServ 7200 is a self-configuring system. This means that immediately after applying power, the OfficeServ 7200 reads the types and locations of all installed interface cards and keysets and assigns default data to them. This data provides for system operation within a few minutes after applying power. All trunks and sta- tions are assigned three or four digit numbers according to the settings of the switches on the MCP card and the default numbering plan.
  • Page 11 POSSIBLE COMBINATIONS OF OFFICESERV 7200 AND OFFICESERV 7400 OS 7200 OS 7200 OS 7200 OS 7200 OS 7200 OS 7400 FIGURE 1-5 OS 7200 OS 7200 OS 7400 FIGURE 1-6 OS 7200 OS 7200 OS 7400 OS 7400 FIGURE 1-7...

  • Page 13: System Cabinets

    2.1 SYSTEM CABINETS The cabinets that make up the OfficeServ 7200 system are of metal construction and may be utilized as either as an expansion cabinet or as a main cabinet / key service unit (KSU). The cabinets may be used individually or may be stacked up to two (2) high to achieve maximum capacity.

  • Page 14: Processor Card Daughter Boards

    Two (2) software programmable relay contact closures 2.2.2 SMARTMEDIA CARDS An OfficeServ 7200 system must have a SmartMedia card installed in the main control processor (MCP) as the SmartMedia card contains the system operating software. The SmartMedia card can also be used to store a back- up customer database to supplement the database stored on the MCP card.

  • Page 15: Interface Cards

    Inband or Out-of-band signaling of DTMF tones Note: The MGI can go in any universal slot in any cabinet. Maximum 10 per system. *The OfficeServ 7200 can network using QSig over PRI and QSig over IP to other Samsung OfficeServ systems or 7200 systems.

  • Page 16: Station Cards

    8COMBO This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and eight dedicated analog station ports for industry standard single line telephones or other analog devices. This card installs in any universal slot in any cabinet. A maximum of 10 8COMBO cards can be installed per system.

  • Page 17: Special Feature Cards

    2.3.3 SPECIAL FEATURE CARDS SVMi-20E The SVMi-20E is designed to meet the demands of the sophisticated voice mail user with-out sacrificing simplic- ity. The SVMi-20E is a self contained plug in (In-Skin) Auto Attendant and Voice Mail card. The SVMi-20E may act as an Auto Attendant system only, a Voice Mail System only, or both. The SVMi-20E is equipped with 4 Ports built onto the main PCB assembly and can handle 4 calls simultaneously.The SVMi-20E can currently (at the time of this writing) be upgraded to 8 and/or 12 Ports by adding one or two 4 Port VPMs to han- dle up to either 8 and/or 12 calls simultaneously.

  • Page 18: Data Cards

    802.3af ). This means that it can provide power to any IEEE 802.3af compliant device that is connected to any of its Ethernet ports. All Samsung ITP phones and SMT-R2000 Dual-Band AP can receive power when connected to PLIM. When connected to the PLIM Ethernet port, these devices no longer need the AC power adapter.

  • Page 19: Station Equipment

    2.4 STATION EQUIPMENT 2.4.1 DS 5000 SERIES EQUIPMENT DS 5021D KEYSET (See Figure 2–2) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 21 programmable keys with tri-colored lights • Five fixed function keys •...
  • Page 20 DS 5064B AOM (See Figure 2–5) • 64 programmable keys with red lights • A maximum of 4 can be assigned to any keyset to provide addi- tional programmable keys • A maximum of 32 per system FIGURE 2-5 DS-KDB-FULL DUPLEX INTERFACE (DS-KDBF) This is a daughter board that can be installed only in the DS 5021D or DS 5014D keysets.

  • Page 21: Idcs Series Equipment

    2.4.2 iDCS SERIES EQUIPMENT iDCS 28D KEYSET (See Figure 2–6) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 28 programmable keys with tri-colored lights • Four fixed function keys • Terminal Status Indicator •...
  • Page 22 iDCS 64B AOM (See Figure 2–9) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to provide addi- tional programmable keys • A maximum of 4 per system • Available in dark gray or light gray FIGURE 2-9 iDCS 14B STRIP (See Figure 2–10)

  • Page 23: Dcs Series Keysets

    • Door phone is weather resistant FIGURE 2-11 FIGURE 2-12 2.4.3 DCS SERIES KEYSETS The OfficeServ 7200 system is compatible with the following models of Samsung’s earlier DCS Keyset family ver- sion 1.2 or higher: • LCD 24B • LCD 12B •...

  • Page 24: Officeserv™ Itp-5000 Series Equipment

    Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones.

  • Page 25: Officeserv Wireless

    2.4.6 OfficeServ Wireless ™ MGI/DUAL-BAND AP SOLUTION WIRELESS DUAL-BAND ACCESS POINT (SMT-R2000) (See Figure 2–16) The wireless access point (SMT-R2000) provides wireless coverage to the building. It supports IEEE 802.11a/b/g WLAN standard for both voice and data. It gives priority to voice packets. The quality of the service for voice is always guaranty.
  • Page 26 (see Figure 2-17) Wireless Internet Phone (WIP-5000M) is a compact handheld unit that works within the Samsung OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphi- cal display and menu-driven function make it very simple to use.

  • Page 27: Specifications

    POWER SUPPLY UNIT The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7200. The PSU supplies the power of -48 V DC received from the external power supply unit to each board. The rating is as follows.

  • Page 28: Dimensions

    3.2 DIMENSIONS The OfficeServ 7200 consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below: Expansion Cabinet Main Cabinet FIGURE 3-2 HEIGHT WIDTH DEPTH OfficeServ 7200 Main Cabinet 4.87” 17.32” 16.14” OfficeServ 7200 9.74” 17.32”...

  • Page 29: Cable Requirements

    3.5.1 RING CYCLES The OfficeServ 7200 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of each ring is shown in the table below (it is different according to the country, and can be modified by MMC pro- gramming).

  • Page 30: System Tones

    3.5.3 SYSTEM TONES TONE ON/OFF CYCLE DIAL TONE 1000/250 ms BUSY TONE 500/500 ms DO NOT DISTURB TONE 250/250 ms RING BACK TONE 1000/2000 ms CALL PARK TONE CONTINUOUS CONFIRMATION/CAUTION/BARGE-IN TONE 50/50 ms CALL BACK/HOLD TONE 500/3500 ms RING BACK TONE 1000/2000 ms ERROR/NUMBER UNOBTAINABLE TONE 250/250 ms...

  • Page 31: Officeserv 7200 Feature Capacities

    OfficeServ 7200 Feature Capacities Call Buttons per Station Station Groups Trunk Groups Call Logs Entries 2000 UCD Groups Call Log per Station Station Group Members Tenant Groups Unconditional Group Members Ring Plans Trunk Group Members Programmed Messages 20 (15+5) Internal Page Members...

  • Page 33: Business Feature Package

    PART 4. BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Caller ID Features OfficeServ™ EasySet Forced - Verified Name/Number Display OfficeServ™ Call Forced - Not Verified Next Call OfficeServ™ Operator Voluntary Save Caller ID Number OfficeServ™ Softphone Account Code Key Store Caller ID Number Conference Group Account Code Key - One Touch...
  • Page 34 Live System Programming Programmable Line Privacy Toll Restriction From any Display Keyset Programmable Timers By Day or Night With a Personal Computer Recalls By Line or Station Meet Me Page and Answer Recall to Operator Eight Dialing Classes Memory Protection Redial Review Special Code Table Message Waiting Indications...

  • Page 35: System Features Descriptions

    4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.

  • Page 36: Authorization Codes

    AUTO ATTENDANT When installed in the OfficeServ 7200, the SVMi-20E provides very powerful and extremely flexible Auto Attendant functionality. As it is fully integrated into the OfficeServ 7200 the Auto Attendant provides...

  • Page 37: Automatic Hold

    There are a total of 99 branch groups available, but a station can only be in one branch group. CALL ACTIVITY DISPLAY The OfficeServ 7200 will record and buffer all calling activity within the system. With a Call Activity Display (CAD) key, the OfficeServ 7200 will display a “snapshot” of the following information: •...

  • Page 38: Call Center

    First and second announcements reassure the caller until an agent becomes available. The OfficeServ 7200 can have 20 simultaneous ACD/UCD groups with a maximum of 48 agents per group. Any time there are one or more calls in queue and no available agents, the longest waiting call will automat- ically be distributed to the next available agent.
  • Page 39 EMBEDDED REPORTING PACKAGE The OfficeServ 7200 system provides some basic reports and statistics available to a supervisor using a dis- play keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView reporting and monitoring package.

  • Page 40: Caller Identification

    On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits as described below. On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 7200 system. On a DMS100 circuit only Number service is provided.

  • Page 41: Number To Name Translation

    Save Caller ID Number At any time during an incoming call that provides Caller ID information, you may press the SAVE key. This saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial the Caller ID number.

  • Page 42: Call Forwarding

    Caller ID to Analog Port When equipped with the optional RCM2 card, Caller ID from the telephone company is sent to analog ports within the system. CALL FORWARDING This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant, a hunt group, voice mail, external number or another station user.

  • Page 43: Call Hold

    Let the computer dial for you, then press the EP key to speak with the called party. CALL RECORDING When using Samsung’s proprietary SVMi in-skin voice mail system, keyset and OfficeServ Softphone users can record their telephone conversations in their personal mailbox for playback or e-mail later.

  • Page 44: Chain Dialing

    CALLER EMERGENCY SERVICE ID (CESID) This service is provided in the OfficeServ 7200 via an ISDN PRI circuit configured for both way DID connect- ed to the TEPRI card. This is a service where the telephone system sends a number, usually a call back number, to the Public Service Answering point (PSAP) when a station user dials 911.
  • Page 45 Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones.

  • Page 46: Customer Set Relocation

    If no dates are programmed the clock will not change. DIALED NUMBER IDENTIFICATION SERVICE (DNIS) When DNIS service is provided on an incoming E&M trunk the OfficeServ 7200 can route calls based on the numbers received. (See DID) DIRECT IN LINES Outside lines may be programmed to bypass the operator(s) and ring directly at any station or group of sta- tions.

  • Page 47: Directory Names

    Direct Dial In (DDI). This is the name given to the above three services when they are provided over an ISDN PRI circuit. The OfficeServ 7200 has an option to select which MOH source is played to callers to a specific DID number. DID Call Limits This option defines the maximum number of simultaneous calls that the system will accept for each DID number.

  • Page 48: Distinctive Ringing

    DISTINCTIVE RINGING The OfficeServ 7200 provides distinctive ringing at a station based on selected parameters. • Outside calls have a single ring repeated, while intercom calls have a double ring repeated. • Any trunk or station can be programmed to ring a specific digital keyset with a predefined ring tone (1- 8) or an analog station with a predefined cadence (1-5) selection.

  • Page 49: Flash Key Operation

    OfficeServ 7200 default numbering plan. GROUND START TRUNKS (T1 Service Only) The OfficeServ 7200 can utilize these trunks to support a positive disconnect signal and prevent call collisions on heavy traffic usage. Caller ID or ANI service is not available on these trunks.

  • Page 50: Lan Interface

    They may be local to the system or installed in a remote location via a LAN/WAN. The OfficeServ 7200 can support up to 120 IP stations. An “IP station” is considered to be any of the follow- ing:WIP 5000 Wireless Handset, ITP5021D, ITP5012L, or Softphone.

  • Page 51: Live System Programming

    Dealer for additional information. See also Wireless LAN. MULTIPLE LANGUAGE SUPPORT The OfficeServ 7200 can be programmed to support multiple languages in the display. This is on a per-key- set basis. When set the keyset will have its display information presented in the programmed language. The languages are defined in MMC 121.
  • Page 52 VMMOH source requires a dedicated SVMi port. NETWORKING The OfficeServ 7200 system allows up to 5 systems using QSIG over PRI or 99 systems using QSIG over IP to be networked together with a high level of feature integration. The networked systems may be any combi- nation of OfficeServ 100, OfficeServ 500, and OfficeServ 7200 systems running V2.46 or higher software.
  • Page 53 Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to be shared by all stations in a multi-node network. This feature is only available with the Samsung SVMi or SVMi-E integrated voice mail systems. Users in one Node can call forward their calls to the voice mail sys- tem in another Node.

  • Page 54: Operator Group

    • Forward External: This feature operates in the same manner as a non networked system with the excep- tion that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switch to avoid confusion in operation between networked and non networked calls.

  • Page 55: Park Orbits

    Account code or authorization code enabled but without requiring them to enter a forced code. The basis of this feature is an override code table containing 8 entries of up to 11 digits each. The OfficeServ 7200 will examine digits that are dialed from a station to see if they match any entry in the Override Code table. If the digits match the table, the system will process the call without requiring a forced code.

  • Page 56: Ring Modes

    RECALLS Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual program- mable timers.

  • Page 57: Speed Dial Numbers

    SPEED DIAL BY DIRECTORY The OfficeServ 7200 system provides the user with the ability to look up a speed dial number and place the call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.

  • Page 58: System Alarms

    The OfficeServ 7200 supports two forms of tenant service as detailed below. • System Splitting: In the first form there are several programs that allow the OfficeServ 7200 to be installed in tenant applications. These features allow a technician to split the system in two with each tenant having individual control over operator groups, page zones, speed dial numbers, night service (manual or automatic), DISA and customer level programming.

  • Page 59: Toll Restriction Override

    TRAFFIC REPORTING The OfficeServ 7200 system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements. For more details and explanations see sections 4.9 and 4.10 of this document.

  • Page 60: Walking Class Of Service

    IP network connection. The MGI cards fit into any universal OfficeServ 7200 card slot. The OfficeServ 7200 supports a maximum of ten MGI cards per system. VoIP is transported by the OfficeServ 7200 MGI cards by utilizing the ITU standards based or H.323 or SIP protocol. This standard addresses the means of transferring voice, data, and images through IP (Internet Protocol) networks.

  • Page 61: Station Features Descriptions

    STATION FEATURES Add-On Modules Manual Signalling Appointment Reminder Message Waiting Light / Indication Automatic Hold Mute Microphone / Handset Automatic Privacy Off-Hook Ringing Background Music Off-Hook Voice Announce (Executive) Busy Station Callback Off-Hook Voice Announce (Standard) Busy Station Indications (BLF) One Time Do Not Disturb Call Coverage Key One Touch Dialing Keys...

  • Page 62: Appointment Reminder

    APPOINTMENT REMINDER When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may be set at each keyset.

  • Page 63: Call Forward Override

    The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The OfficeServ 7200 has 99 programmable pickup groups. DIRECT STATION SELECTION (DSS) Programmable keys can be assigned as DSS keys and associated with extension numbers.

  • Page 64: Exclusive Hold

    HEARING AID COMPATIBLE All OfficeServ 7200 keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue.The user will be called back when the line is available (a maximum of 100 callbacks...

  • Page 65: Privacy Release

    OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait- ing. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line sta- tions will receive a tone burst through the handset receiver instead of a ring.

  • Page 66: Remote Hold

    PROGRAMMED STATION MESSAGES Any station may select one of 20 messages to be displayed at a calling party’s keyset to advise others of their status.Ten messages are factory-programmed but may be reprogrammed. Five can be created by the system administrator. Each display keyset user may create five additional messages unique to them. NOTE: The calling party must have a display keyset to view these messages.

  • Page 67: Station Lock

    SPEAKERPHONE DCS LCD 24B and DCS LCD 12B keysets have built-in speakerphone. The speakerphone enables calls to be made and received without the use of the handset. The iDCS 28D keyset and the iDCS 18D keyset can have a Full Duplex Speakerphone Module added. All ITP phones are speaker phones. STATION LOCK With a programmable personal station passcode, any keyset or single line station can be locked and unlocked to control use of each telephone.There are two lock options: 1=LOCKED OUTGOING and 2=LOCKED...

  • Page 68: Display Features Descriptions

    DISPLAY FEATURES Account Code Display Enhanced Station Programming Call Duration Timer Identification of Recalls Call for Group Identification Identification of Transfers Call Processing Information Message Waiting Caller Number Caller ID Information Outside Line Identification Calling Party Name Override Identification Calling Party Number Programmed Message Display Conference Information Soft Keys...

  • Page 69: Calling Party Number

    Next Call In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N (MMC 119) selection.

  • Page 70: Dial By Name

    CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added. When a station is added, its display shows [Conf with xxx] alerting the user that other par- ties are on the line.

  • Page 71: Soft Keys

    OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis- play if the system is set for barge-in with tone. PROGRAMMED MESSAGE DISPLAY Preprogrammed station messages set by other stations are displayed at the calling station’s keyset. SOFT KEYS Below the display, there are three soft keys and a SCROLL button.These keys allow the user to access features in his/her class of service without requiring the keyset to have designated feature keys.
  • Page 72 SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor- mation is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 209:Tim Kelly Wait for answer FRI 23 Sep 02:54...
  • Page 73 DROP This display shows an investigation of a station This display is seen while examining calls in that is talking to Samsung Telecom. Investigator queue at your keyset. can BARGE-in to the conversation, DROP the call from the system or examine further NND information.
  • Page 74 SAMPLE UCD DISPLAYS 005 calls in 06 available 04 logged in queue now There are five calls currently waiting to be There are six members in the group. Four of the answered by the UCD group. members are currently logged in. 201: answered longest wait 065 calls today...
  • Page 75 4.43...
  • Page 76 4.44...

  • Page 77: Sample Of Ucd Embedded Report

    4.6 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)..00:40 NUMBER OF TIMES ALL AGENTS BUSY..00002 AVERAGE TIME IN QUEUE....00:51 TOTAL CALLS RECEIVED....00011 LONGEST QUEUE TIME(TODAY)....02:14 TOTAL CALLS ABANDONED....00004...

  • Page 78: Ucd Call Statistics

    4.7 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high num- ber probably means that there are not enough agents available and the wait time is too long.
  • Page 79 This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination. Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today.

  • Page 80: Ucd Agent Statistics

    4.8 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.

  • Page 81: Sample Traffic Report

    4.9 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....3041 INCOMING TRUNK CALLS - NOT ANSWERED....OUTGOING TRUNK CALLS ......2168 A SELECTED TRUNK WAS BUSY......

  • Page 82: Traffic Report Overview

    4.10 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....0000 INCOMING TRUNK CALLS - NOT ANSWERED....0000 OUTGOING TRUNK CALLS ......0000 A SELECTED TRUNK WAS BUSY......0000 INTERCOM CALLS - COMPLETED.......0000 INTERCOM CALLS - NOT ANSWERED....0000 TRUNK RECALLS TO STATION......0000 TRUNK RECALLS TO OPERATOR GROUP....0000...
  • Page 83 10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13.
  • Page 84 6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code. D**************************** STATION HUNT GROUPS ************************** 5 <-INTERCOM->...
  • Page 85 5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station.

  • Page 87: Data Module Features

    PART 5. DATA MODULE FEATURES With the WIM and PLIM modules, the OfficeServ 7200 functions as a data router, data switch, performs security functions, and serve as a data access interface (WAN, LAN, DMZ). Data Services PLIM Module WIM Module...

  • Page 88: Wim Router Features

    V.35 Interface (PPP, HDLC, Frame Relay) The OfficeServ 7200 can also access the Internet through the V.35 serial interface with a transfer speed of up to 2Mbps. In this case, the OfficeServ 7200 supports various protocols such as the PPP, HDLC, and Frame Relay...
  • Page 89 The network interfaces of the WAN1, WAN2, LAN, and DMZ are configured with different sub-network inter- faces, which enable them to perform the routing process with each other. Routing Protocol The OfficeServ 7200 supports routing information-exchange protocols to react to the changing network environment more effectively. •...

  • Page 90: Security

    RSA key, Pre-shared key, x.509 cert) or PPTP (Point to Point Tunnelling Protocol). DHCP The OfficeServ 7200 can function as a DHCP server. This service dynamically can assign IP addresses to all hosts connected to the private LAN. SIP Aware ALG (SIP Application Gateway) This feature takes SIP packets coming at the WAN interface and redirects them to any SIP user agents con- nected to the private LAN.

  • Page 91: Hotel/Motel Feature Package

    The system’s design makes it operational without the need for an external Property Management System (PMS). The key to utilizing the OfficeServ 7200 Hotel / Motel software without an external PMS is the front desk display keyset. The keyset can be programmed with features and functions pertinent to the hospitality industry, that make it convenient to perform day to day routine hotel/motel functions.

  • Page 92: Hotel/Motel Features

    CHECK IN The OfficeServ 7200 Hotel / Motel software allows an Administrator keyset to check a guest into a room by pressing the CHECK IN key and following the prompts in the display. When the CHECK IN key is pressed the clerk can credit the room account if the guest wishes to prepay for the room and/or the phone service.

  • Page 93: Check Out

    The associated station number must be assigned via the keypad. ENHANCED USER PROGRAMMING The OfficeServ 7200 allows the System Administrator access to several non-volatile MMCs. These MMCs give stations assigned as ADMINISTRATOR and NORMAL, the ability to change Station Call Forwarding, System Time and Date, etc.
  • Page 94 PRINTED REPORTS The OfficeServ 7200 Hotel / Motel software package will provide various printed reports of selected activities throughout the system.These reports are initiated from any administrator’s display keyset and sent to a print- er connected to the network.
  • Page 95 The information in the phone bill includes the date and time the report was requested, the room number requested, date and time of call, the number dialed, call duration and the charge for the call. Guest and Meeting Room Bill This printout includes all room-related charges, from time of check in.

  • Page 96: Room Status

    ROOM STATUS The OfficeServ 7200 Hotel / Motel system provides three methods to review the five room status conditions. An administrator’s display keyset can be used to view the status of any individual room and scroll through the list of all other rooms to view their status.
  • Page 97 TRANSACTION RECORD OUTPUT The OfficeServ 7200 Hotel / Motel software provides an output for all Hotel / Motel transactions. Any trans- actions, related to guest or meeting rooms, that take place within the hotel system, will be immediately sent –”on the fly”...

  • Page 98: Sample Reports And Printouts

    6.3 SAMPLE REPORTS AND PRINTOUTS 6.3.1 GUEST ROOM BILL PRINTOUT 6.3.2 ROOM STATUS PRINTOUTS – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 6.3.3 TRANSACTION RECORD OUTPUT SAMPLE 6.3.4 INDIVIDUAL GUEST PHONE BILL 6.3.5 ALL GUEST PHONE BILL (SMDR) 6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT...

  • Page 99: Guest Room Bill Printout

    Room bills are printed on a per room basis By default, printout will print a header, followed by 50 lines per page Printout size is adjustable through programming EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 100 GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13 CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 01/27 12:11 RM CHARGE 1234 100.00 01/27 12:11 STATE TAX 6.00 01/27 12:11 BED TAX 1.50 01/27 12:11 RM Deposit 5555 -100.00...
  • Page 101 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM 6.11 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 102 ROOM STATUS PRINTOUT AVAILABLE 11:59 12/02 ROOM STATUS ROOM STATUS ROOM STATUS AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE Sunshine Suites 6.12...
  • Page 103 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM 6.13 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 104 ROOM STATUS PRINTOUT OCCUPIED 13:56 11/02 ROOM STATUS ROOM STATUS ROOM STATUS OCCUPIED OCCUPIED OCCUPIED NEED MAINTENANCE OCCUPIED OCCUPIED OCCUPIED OCCUPIED NEEDS CLEANING HOLD NEEDS MAINTENANCE NEEDS CLEANING NEED MAINTENANCE NEEDS CLEANING NEEDS CLEANING Sunshine Suites 6.14...
  • Page 105 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM 6.15 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 106 ROOM STATUS PRINTOUT NEEDS CLEANING 13:50 11/02 ROOM STATUS ROOM STATUS ROOM STATUS NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING Sunshine Suites 6.16...
  • Page 107 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM 6.17 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 108 ROOM STATUS PRINTOUT NEED MAINTENANCE 14:01 11/02 ROOM STATUS ROOM STATUS ROOM STATUS NEED MAINTENANCE 308 NEED MAINTENANCE 402 NEED MAINTENANCE Sunshine Suites 6.18...
  • Page 109 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM 6.19 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.

  • Page 110: Room Status Printouts

    ROOM STATUS PRINTOUT HOLD 11:58 12/02 ROOM STATUS ROOM STATUS ROOM STATUS HOLD HOLD HOLD HOLD Sunshine Suites 6.20...
  • Page 111 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM 6.21 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 112 ROOM STATUS PRINTOUT 13:58 11/02 ROOM STATUS ROOM STATUS ROOM STATUS AVAILABLE AVAILABLE OCCUPIED OCCUPIED AVAILABLE NEEDS CLEANING NEEDS CLEANING NEED MAINTENANCE AVAILABLE NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE AVAILABLE AVAILABLE OCCUPIED OCCUPIED OCCUPIED NEEDS CLEANING AVAILABLE NEEDS CLEANING...

  • Page 113: Transaction Record Output Sample

    Unanswered wake up calls Cancelled wake up calls A A A The system outputs this information immediately after transaction is completed. EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM 6.23 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 114 01/29 06:10 RM CHARGE 5555 69.99 01/29 06:10 STATE TAX 4.19 01/29 06:10 BED TAX 1.50 01/29 06:10 Check In 5555 000.00 01/29 06:10 Occupied 5555 000.00 01/29 06:11 RM SVC 9876 25.00 01/29 06:11 STATE TAX 1.50 01/29 06:11 SVC CHARGE 2.00 01/29...

  • Page 115: Individual Guest Phone Bill

    By default, printout will print a header, followed by 50 lines per page Printout size is adjustable through programming EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM 6.25 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 116 PHONE BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44 CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 02/10 15:30 3055922900 01:01:00 02/10 20:44 18008764782 00:01:45 02/11 06:34 18008764782 00:02:00 02/11 13:15 3055922900 00:02:16 02/11 13:40 3055922900 00:02:31 TOTAL 1.85...

  • Page 117: All Guest Phone Bill (Smdr)

    6.3.5 ALL GUEST PHONE BILL (SMDR) 6.27...

  • Page 118: Individual Wakeup Activity Report

    By default, printout will print a header, followed by 50 lines per page Printout size is adjustable through programming EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM 6.28 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 119 WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] 01/22/98 14:35 CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 01/23 12:22 W/UP SET 05:30 000.00 01/23 12:25 W/UP CANCL 000.00 01/24 11:51 W/UP SET 05:30 000.00 01/25 05:30 W/UP N/ANS 000.00...

  • Page 121: General User Information

    7.2 FCC REQUIREMENTS The OfficeServ 7200 electronic telephone system complies with Part 68 of the Federal Communications Commission Rules and Regulations.

  • Page 122: Incidence Of Harm

    HEARING AID COMPATIBILITY This equipment, the OfficeServ 7200 is hearing aid compatible as specified in Part 68 of the FCC Rules. EQUIPMENT WITH DIRECT INWARD DIALING (“DID”) THIS EQUIPMENT SHOULD BE OPERATED WITH PROPER ANSWER SUPERSIVISION. FAILURE TO PROVIDE FOR PROP- ER ANSWER SUPERVISION IS A VIOLATION OF THE PART 68 OF THE FCC’S RULES.

  • Page 123: Electrical Safety Advisory

    7.6 UNDERWRITERS LABORATORIES The OfficeServ 7200 system has been tested to comply with safety standards in the United States as listed below. This system is listed with Underwriters Laboratories. For earlier products, the UL Mark is separately shown on the label.
  • Page 124 IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF THE DEFECTIVE PRODUCT. No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may extend or modify this warranty, and no modification or extension of this warranty shall be effective...

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